Service that Sells

JANUARY 30, 2023

Mistake #2: Skimping on Training At restaurant training is a process, not an event. Mistake #4: Communicating Ineffectively Communication is key to successful restaurant management. To keep your restaurant operations running smoothly, you have to communicate effectively with vendors.

Training 93

Training Communication Server Guest Services 93

Hotel Business

JULY 9, 2024

“Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, SVP, LG Business Solutions USA. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

Accounting 104

Accounting Concierge Book Communication 104

Xotels

FEBRUARY 3, 2021

How can hotel managers efficiently use QR as a communication tool as well as creating revenue generating opportunities including creative examples to use QR codes. From here the guest can also navigate to any social media pages. Registering for an event or activities in your hotel. Airport shuttle service. Promote events.

Guest Services 49

Guest Services Marketing Information Blog 49

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

NOVEMBER 18, 2024

A destination management company is a professional services firm specialising in local expertise and resources to design, plan, and manage events, activities, and tours. Also referred to as a DMC , it works as a strategic partner for you, helping to provide authentic and well-organised experiences for your guests.

Travel and Tourism 52

Travel and Tourism Events Catering Book 52

Hotel Business

OCTOBER 10, 2024

Attract lucrative group bookings Events such as conferences, weddings and family reunions are a great way to garner a lot of bookings all at once. Custom TV screens can communicate helpful info, direct foot traffic, remind attendees of key dates and times and more. Join us Oct.

Demo 59

Demo Events Book Communication 59

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Customer service excellence Central to hospitality is the art of providing world-class customer service.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JUNE 27, 2024

Responsibilities can range from guiding hikes through breathtaking landscapes and delivering educational lectures about the local flora and fauna to managing guest services and ensuring safety protocols are met on board and on land. This role requires strong communication, relationship-building and negotiation skills.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

Revenue Hub

MAY 17, 2024

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 93

Marketing Travel and Tourism Book Communication 93

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. By optimizing these key touchpoints, you can showcase your commitment to guest-centric operations and create a lasting impression of professionalism and care. The foundation of personalized guest services lies in understanding individual preferences.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JULY 5, 2024

Why pursuing a career in hotel management is rewarding Beyond the tangible benefits of competitive salaries and career advancement, hotel management gives individuals the chance to make an impact on guests’ lives and create memorable experiences that leave a lasting impression.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Revenue Hub

JUNE 20, 2024

When dealing with multiple core systems that don’t communicate well (your PMS, CRS, CRM, ORM, etc.), Without real-time updates, there is a constant battle with inconsistent data across departments – whether it’s the front desk, reservation sales, guest services, or different properties within a group.

Reservations 87

Reservations Special Events Communication Article 87

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times. Effective Communication.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

JUNE 26, 2024

While revenue management is more focused on a hotel’s pricing and availability to maximize revenue, revenue optimization takes a broader approach to include a full range of revenue sources that includes food and beverage, spa services, events, classes, and other ancillary revenues.

Pricing 72

Pricing Book Reservations Blog 72

Les Roches

JUNE 24, 2024

It encompasses a wide range of responsibilities, such as managing guest services, supervising staff, maintaining facilities and optimizing financial performance. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

JUNE 27, 2024

From the busy world of hospitality, to event management, tour guiding, marketing and beyond, there are countless avenues to explore within the industry. Assess your abilities and identify areas where you excel, whether in communication, organization, problem-solving or leadership.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

Revenue Hub

JUNE 27, 2023

Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations. Properties can offer a discount on spa services or special event tickets based on their history and interests.

Marketing 90

Marketing Book Travel and Tourism Communication 90

Metasphere

SEPTEMBER 4, 2023

The transition from a check-in process to a concierge service elevates the hotel's image and brand value. Seamless Communication The communication between the hotel and guests receives a facelift with mobile pre check-in. This transparency fosters a sense of belonging and engagement.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Front Desk Operations 52

Front Desk Operations Hospitality Management Guest Satisfaction Budgeting 52

Les Roches

JUNE 25, 2024

They may even engage with guests directly to respond to reviews, address concerns and resolve any issues promptly and professionally. Reputation managers must be able to communicate clearly and professionally, verbally and in writing, to address guest concerns and maintain a positive online presence.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JUNE 26, 2024

The program equips graduates with the skills needed to succeed in various roles in the hospitality industry, including hotel management, event planning and food service management. Students explore topics such as hospitality marketing, customer service, event management and strategic planning.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Day to day, the HR manager is in charge of ensuring that all workers rights regulations are adhered to and may be required to assist with negotiations between union leaders and management in the event of staff disputes. This role oversees all systems used to manage bookings, schedule maintenance and facilitate communications.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Les Roches

JUNE 25, 2024

Accreditation means the course meets established quality standards and is recognized by employers Curriculum and course content: evaluate the modules in the course to check they cover all the main aspects of hotel management, including guest services, operations management, finance, marketing and leadership.

Travel and Tourism 52

Travel and Tourism Events Scheduling Guest Satisfaction 52

Hotelogix

OCTOBER 18, 2023

It frees up your staff's time to focus on providing exceptional guest service and other crucial hotel operations. Helps You Make Data-Driven Decisions Reservation systems offer detailed reports and analytics on occupancy rates, revenue, and guest preferences. Testing Thoroughly test the reservation system before going live.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Les Roches

JULY 5, 2024

It must also identify the resort’s unique selling points, such as its location, amenities and guest experiences and communicate them effectively through branding elements that include logos, colors, typography and messaging. A strong brand identity centers on the resort’s personality, values and offerings.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

JULY 1, 2024

Lack of face-to-face interaction A lack of in-person communication can make it difficult for learners to ask questions, seek clarification and engage in discussions. It can also help to communicate your academic goals and study needs with employers, family members and support networks to gain understanding and support.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

Les Roches

JUNE 7, 2023

Customer service training Customer service training educates employees on how to deliver exceptional customer service. It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. It ensures customers can convey their needs or concerns.

Customer Service 52

Customer Service Communication Training Information 52

Hotel Business

OCTOBER 5, 2023

These and other technology-driven solutions can free up employees to focus more intensively on guest service—and promote efficiencies and cost savings at the same time. Finally, the group discussed the ways in which continued collaboration and communication can help address staffing issues.

Training 116

Training Housekeeping Scheduling Guest Services 116

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

OCTOBER 10, 2023

These include: Hospitality manager Hotel management Resort management Event management Back-of-house and housekeeping management Food and beverage director Careers in luxury hospitality Revenue and finance management. Event management needs a mix of practical skills and creative skills.

Travel and Tourism 52

Travel and Tourism Concierge Training Hospitality Management 52