Hotelogix

JUNE 21, 2024

In the hospitality industry, creating memorable events is important to ensuring business success. The core of this process is the Banquet Event Order, which is a detailed document that lists all the details of an event. Understanding Banquet Event Orders  It is an important document that details the specifics of an event.

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Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Host corporate events, weddings, or community gatherings.

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Revenue Hub

JANUARY 10, 2025

Just as calculators replaced manual long division, or email transformed communication, tools like generative AI (gen AI) are poised to redefine how businesses operate and educate. These can be delivered at the right time, with the right messaging, to drive direct bookings and enhance guest satisfaction.

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Pricing Guest Satisfaction Book Marketing 109

InnQuest

SEPTEMBER 12, 2023

These components are integral to providing a positive guest experience and achieving financial success: Front Office Operations: The front office is the face of the hotel. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Owner

JANUARY 2, 2025

Glasgow, with its vibrant culture and events-driven tourism, was the ideal setting for YOTELs urban concept. I dont mind if guests think Vega is separate from the hotel, but I need the team to feel like one cohesive unit. Technology allows us to focus on what matters mostconnecting with guests and delivering great service, he says.

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Communication Guest Satisfaction Events Information 72

InnQuest

APRIL 3, 2023

Creating a Roadmap for Hotel Operations Creating a roadmap for hotel operations helps prioritize tasks and initiatives, improve communication, and ensure everyone is working towards the same goals. Here are some ways to streamline operational tasks for your hotel. This can also help identify areas for improvement and reduce inefficiencies.

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Training Property Management Special Events Guest Satisfaction 222

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

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InnQuest

OCTOBER 17, 2023

They are a result of a delicate balance between maximizing revenue and providing guest satisfaction. While overbooking can lead to guest inconvenience and potential financial losses for the hotel, it is a revenue management strategy used to achieve high occupancy rates.

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Reservations Book Guest Satisfaction Pricing 221

Synergy Suite

APRIL 9, 2025

Automated ordering systems communicate directly with suppliers to ensure timely deliveries in the right quantities. For instance, a burger chain might see a beef surge before a big sporting event, allowing the system to adjust stock levels ahead of time and avoid overordering.

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POS Systems Back of House Scheduling Communication 52

Hotelogix

OCTOBER 11, 2024

The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. No-shows can occur for several reasons: Change of Plan: Changes in Plan can increase the number of no-show guests in a hotel: Life is unpredictable! Seasonal Influences: Holidays and special events can impact travel plans.

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Reservations Guest Satisfaction Communication Book 130

SiteMinder

MARCH 25, 2025

For example, during peak travel periods, an efficient reservations manager using a modern property management system (PMS) can swiftly allocate room blocks for group bookings or special events, maximising occupancy without overbooking. Strong communication : Clear, prompt responses to guests and staff are crucial.

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Reservations Housekeeping Guest Satisfaction Book 52

Revenue Hub

OCTOBER 10, 2024

NB: This is an article from Cogwheel Marketing , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Effective collaboration ensures that both parties can leverage their strengths, streamline communication, and tailor strategies to meet specific needs, ultimately enhancing overall performance and guest satisfaction.

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Marketing Communication Guest Satisfaction Article 109

Modern Restaurant Management

JULY 8, 2024

At Hooters, HootClub Rewards loyalty members receive a variety of reward types, including discounts, free items, anniversary and holiday deals, exclusive events, and more. On the data side, we analyze preferences and trends to tailor our rewards and communications to meet the individual’s needs and wants.

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Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. and facilitate smoother communication.

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Information Guest Satisfaction Catering Document 109

Revenue Hub

JUNE 18, 2024

A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. In reality, dynamic pricing will not significantly factor into guests’ satisfaction with their stay or prevent them from leaving a positive review after the fact.

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Guest Satisfaction Pricing Housekeeping Communication 109

Revenue Hub

AUGUST 28, 2024

Personalized Experiences: Modern travelers expect personalized offerings that cater to their specific preferences, such as customized room settings and tailored communications. This demand for personalization is crucial for enhancing guest satisfaction and fostering loyalty.

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Guest Satisfaction Article Communication Book 103

SiteMinder

DECEMBER 21, 2023

What is communication in the hospitality industry? Communication in the hospitality industry is the cornerstone of delivering exceptional guest experiences and smooth operational functionality. It encompasses a wide range of interactions, from front-of-house dialogue with guests to back-of-house coordination among staff.

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InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. The benefits of chatbots in hotel industry are multifaceted and have a significant impact on both guests and hotel operations.

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Guest Satisfaction Reservations Book Information 130

Boutique Hotel News

APRIL 14, 2023

Thynk is a cloud-based technology platform which provides hotels with tools to support sales, event management, guest communication and data insights. Thynk can achieve all this while preserving a hotel’s unique tone of voice and the type of guest experience they seek to offer.”

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Guest Satisfaction Events Communication Presentation 130

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But   Google ecosystem integration: Seamless coordination with email and video conferencing tools can enhance communication with guests and among staff members.

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Revenue Hub

SEPTEMBER 12, 2024

Ways to build guest loyalty Personalization and high quality customer service are key elements that contribute to hotel guest satisfaction. By tailoring services to the individual needs and preferences of guests, hotels create a deep emotional bond with their customers. appeared first on Revenue Hub.

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Workshop Customer Service Article Guest Satisfaction 104

Revenue Hub

MAY 14, 2024

Share local travel tips, highlight upcoming events, or feature guest stories to engage readers and entice them to book directly. Having your hotel as an authority in your locale or niche enables you to build trust and encourage guests to choose your site over third-party options.

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Book Guest Satisfaction Reservations Communication 107

InnQuest

FEBRUARY 3, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Or if there is a group booking, your hotel staff can upgrade them to a room with more floor space overall.

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Book Reservations Communication Pricing 220

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. In fact, 93% of guests expect hotels to outline their safety and hygiene measures. Effective Communication. Atmospheric Lighting.

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Communication Customer Service Book Guest Satisfaction 130

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Enhancing Guest Experiences Let’s face it – in 2025, guests expect more than just a comfy bed and a decent shower.

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Concierge Training Pricing Book 145

SiteMinder

NOVEMBER 22, 2023

What are hotel events? Hotel events transform hotels into hubs of activity and excitement. These events range from elegant corporate conferences to vibrant weddings, each offering a unique atmosphere and a multitude of opportunities. Events are a never-ending marketing opportunity and a major source of tourism.

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Hotel Business

SEPTEMBER 14, 2023

The impact of media coverage extends far beyond immediate financial implications, as it can immediately collapse guest trust and loyalty that has been established over the long-term. Establishing an environment of open communication between staff members further mitigates potential problems and ensures prompt action.

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Revenue Hub

JULY 24, 2023

NB: This is an article from Demand Calendar Factors such as the destination’s appeal for tourism, business events, cultural festivals, and other attractions are the primary drivers of the demand for overnight stays. Reputation : Make sure that seasonal closure is communicated effectively to potential customers.

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Maintenance Travel and Tourism Special Events Pricing 98

Hotel Business

SEPTEMBER 5, 2024

This guide explores key factors affecting guest experience and how they relate to emergency communications: Compliance and Safety: The foundation of positive guest experiences. Timely inspections and certifications ensure hotels open on schedule for pivotal seasonal events, directly impacting guest satisfaction and revenue.

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Hotel Owner

FEBRUARY 7, 2023

The front desk manager then has to check in with bell manager and housekeeping to make sure everyone is briefed on the key events of the day, including VIPs arriving, any particular food and beverage requests, and coordinating blocks of rooms for groups travelling together. That way, accurate expectations can be set for guests.

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Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations.

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Marketing Travel and Tourism Book Communication 109

Hotel Business

OCTOBER 10, 2024

the company’s VP, engineering, the event provided critical education on the role today’s engineers are playing and how their performance is impacting operations, guest satisfaction and the bottom line. All 56 hotels in our portfolio are using it, and those with the best performance record were recognized at this event.”

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Les Roches

JANUARY 23, 2024

As an event manager, your role is to design e­xceptional experie­nces by turning concepts into tangible realitie­s. Whether you’re alre­ady on this exciting journey or just beginning, here’s what you need to know about what it takes to create memorable events and carry out effective eve­nt planning strate­gies.

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Events Budgeting Communication Scheduling 52

Revenue Hub

SEPTEMBER 5, 2023

By having accurate and up-to-date information, hotels can avoid overbooking, allocate rooms more effectively, and provide guests with a seamless check-in experience. Leveraging historical data, market trends, and special events, hotels can predict periods of high and low demand.

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Pricing Reservations Training Article 109

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. Post-stay: The relationship with guests shouldn't end when they leave.

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STAAH

NOVEMBER 12, 2024

From exclusive offers and booking confirmations to personalized stay recommendations, email marketing is a powerful tool to boost direct bookings , build brand loyalty, and enhance guest satisfaction. Trends indicate that guests expect more than just promotional emails.

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Marketing Book Guest Satisfaction Events 99

Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. Provide assurance : Assure the guest(s) that you will investigate the situation and work toward a potential solution if there is one.

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