InnQuest

AUGUST 3, 2023

Baseline client expectations should be documented and explicitly communicated to your whole staff and in all marketing materials. Book a demonstration of our award-winning hotel management software here. Business travelers, for instance, need promptness and effectiveness, while families demand warm, attentive treatment.

Guest Satisfaction 217

Guest Satisfaction Book Document Blog 217

InnQuest

SEPTEMBER 21, 2022

Mobile app s are on the rise in the hospitality industry and they give your guests the ability to view hotel information, gain access to their rooms, communicate with staff, order from the restaurant, and much more. Effective Communication. Group bookings with online group portals for easier management.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Improved Communication: Welcome letters provide guests with essential information, reducing confusion and the need for frequent inquiries. It all depends on your goals with the document.

Information 100

Information Concierge Reservations Communication 100

InnQuest

NOVEMBER 21, 2022

These options are no longer just “nice-to-have” – consumers have adjusted to contactless experiences due to the pandemic and now expect hotels to provide these options, so take care to ensure that your Property Management System can fulfil their evolving needs. Powerful rates management with flexible change options.

Housekeeping 130

Housekeeping Book Pricing Property Management 130

InnQuest

JANUARY 27, 2023

Future-Proof Software As properties invest in digital transformation, they will need to review the suitability of their hotel reservation software. Having the right hotel reservation system in place to adapt to these changes is essential.

Travel and Tourism 130

Travel and Tourism Reservations Book POS Systems 130

InnQuest

SEPTEMBER 13, 2022

Through an app, guests can book and manage their stay, check in and out of the property, leave reviews, and access hotel information via a digital folder, as well as access Wi-Fi and communicate with staff. Group bookings with online group portals for easier management. Automated Hotel and Motel M anagement Systems.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Business

MAY 10, 2023

Amadeus customers who use Canary’s new platform will enjoy reduced costs as well as more efficient and secure document signing processes. “We That starts by making hospitality jobs attractive once again to employees, and giving staff the digital tools they need to communicate more effectively with management, guests and each other.

Document 52

Document Communication Property Management Back of House 52

SiteMinder

JULY 24, 2023

It’s a document that collects all the necessary information from the guest, ensuring a smooth and efficient reservation process. It’s crucial to ensure that the name matches the one on the guest’s identification document to avoid any confusion or issues at check-in. What is a hotel reservation form?

Reservations 52

Reservations Book Information Guest Satisfaction 52

Les Roches

SEPTEMBER 19, 2024

Document everything Developing detailed procedures and documentation is another critical element of effective QA programs. Use a system-wide approach Engaging stakeholders and maintaining effective communication is essential for the success of QA programs.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Metasphere

APRIL 16, 2022

A hotel server initializes the check in, and your property management system (PMS) allocates a room to the guest. The key transmits the encrypted key to the lock through a secure communication channel, by tapping on their screen using Bluetooth- technology. Scan their passport, or eligible ID- documents.

Communication 52

Communication Demo Download Article 52

Metasphere

JUNE 11, 2022

Upload their passport or other identification documents. Once the pre-check-in is completed and verified, then the guest usually receives a QR Code or confirmation letter which they can display upon check-in and thus, reducing steps when they arrive on the property. Review their reservation details. How Do I Use Mobile Hotel Check-In?

Document 52

Document Blog Reservations Communication 52

Metasphere

MARCH 27, 2022

That being said, it's not always necessary to have an integration with your Property Management System (PMS). Oracle’s Opera Property Management (PMS) is a comprehensive solution for managing hotels. It helps hoteliers manage reservation, housekeeping, and other administrative tasks.

Housekeeping 52

Housekeeping Information Maintenance Reservations 52

SiteMinder

AUGUST 1, 2024

A hotel business plan is a comprehensive document that outlines your hotel’s goals, strategies, and financial projections. online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? What is a hotel business plan?

Travel and Tourism 95

Travel and Tourism Competitive Analysis Pricing Budgeting 95

Revenue Hub

NOVEMBER 23, 2022

Hoteliers themselves can reduce possible complaints by clearly communicating this practice in their post-booking and pre-stay messages. On some OTAs, such as Booking.com, hoteliers can set the pre-authorization parameters directly on the extranet (Property->Policies for Booking.com and Payments->Manage Payment Settings for Expedia).

Book 52

Book Reservations Revenue Projections Pricing 52

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. The most important skill in hotel management is communication.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JANUARY 8, 2024

Reservations management: As soon as a room is sold, the job of managing that reservation begins. Front desk management: The human face of your business, front desk management is critical in curating the reputation of your hotel. The most important skill in hotel management is communication.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

FEBRUARY 1, 2024

This may include on-site inspections and a review of documentation and practices. We were aided by SiteMinder because they truly brought about a ‘revolution’ for our property. Annual sustainability reports will be published to communicate achievements, challenges, and learnings to stakeholders, ensuring transparency and accountability.

Travel and Tourism 52

Travel and Tourism Procurement Blog Book 52

Hotelogix

JANUARY 21, 2025

Action Steps: Review and simplify existing SOPs Use visual aids and flowcharts for clarity Regularly update SOPs based on feedback and changing needs Market Analysis: Hotels with well-documented and regularly updated SOPs report 23% faster onboarding times and 18% fewer customer complaints related to service inconsistencies.

Training 100

Training Workshop Guest Satisfaction Housekeeping 100