Hotelogix

NOVEMBER 7, 2024

It means handling issues calmly, staying professional during crises, and making sure your guests always feel valued. Guest satisfaction. It’s the key to keeping guests coming back and turning new visitors into loyal customers. Thoughtful Follow-Ups Once your guests check out, stay connected with them.

Guest Satisfaction 200

Guest Satisfaction Training Demo Housekeeping 200

Hotelogix

SEPTEMBER 12, 2024

Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management. These platforms provide real-time feedback from guests, which can be invaluable for identifying strengths and areas for improvement. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Hotelogix

NOVEMBER 7, 2024

Enhance the Guest Experience to Drive Repeat Business Personalization: Guests want to feel special. Personalized Communication: Remember guests' preferences, offer them customized promotions, and ask for feedback after their stay. Book a Demo with Hotelogix

Pricing 130

Pricing Book Events Demo 130

Hotelogix

FEBRUARY 17, 2025

It’s a fine line: how do you reduce expenses without compromising guest satisfaction ? This blog will help you uncover the hidden drains on your margins and give you actionable solutions to reclaim lost profits while keeping your guests happy.  Guest Satisfaction Slash costs, not quality.

Guest Satisfaction 100

Guest Satisfaction Training Housekeeping Scheduling 100

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Hotelogix

FEBRUARY 17, 2025

In a competitive market like today, bad reviews can give a hotel a black eye and keep guests away. Employee retention, therefore, is an indirect investment in guest satisfaction and loyalty. Open communication channels between employees and management. Invest in your staff, and they will invest in your guests.

Scheduling 100

Scheduling Training Housekeeping Communication 100

Modern Restaurant Management

SEPTEMBER 1, 2020

In order to accomplish this goal, the front-of-house team will need to learn about the experience from the guests’ perspective. Plan to have staff practice the new order and payment process as if they are guests. Make sure that your contactless order and payment provider offers a demo environment for this purpose.

Front of House 230

Front of House Server Information Demo 230

Hotelogix

OCTOBER 11, 2024

The consequences can greatly impact the revenue streams, occupancy rates, and guest satisfaction. No-shows can occur for several reasons: Change of Plan: Changes in Plan can increase the number of no-show guests in a hotel: Life is unpredictable! Ensure guests are aware of the consequences of no-shows during the booking process.

Reservations 130

Reservations Guest Satisfaction Communication Book 130

Hotelogix

JULY 5, 2024

It also sends out automatic emails or messages to guests.    It also provides valuable insights through reporting and analytics, helping hotels optimize their operations and improve guest satisfaction.   What is the need for an online reservation system for small hotels?

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotelogix

AUGUST 13, 2024

In contrast, ABS breaks down room features into individual attributes, allowing guests to build their ideal room experience by selecting the desired features. This customization enhances guest satisfaction and opens up new revenue opportunities for hotels.

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Hotelogix

JANUARY 10, 2025

From ensuring guest satisfaction to m anaging room inventory , keeping accurate track of bookings stands out as a crucial function. But   Google ecosystem integration: Seamless coordination with email and video conferencing tools can enhance communication with guests and among staff members.

Book 100

Book Reservations Scheduling Housekeeping 100

Hotelogix

OCTOBER 25, 2024

The primary goal of housekeeping is to ensure that guests have a comfortable and enjoyable stay by providing a clean environment. Benefits of Hotel Housekeeping Software 1: Easy to Delegate, Communicate, Organize, and Supervise When is the room going to be ready for the next guest?   Book a Demo with Hotelogix

Housekeeping 130

Housekeeping Guest Satisfaction Training Communication 130

Hotelogix

FEBRUARY 17, 2025

WhatsApp & AI Chatbots: Direct messaging apps such as WhatsApp, Facebook Messenger, and AI-powered chatbots are becoming essential tools for smooth guest communication. This helps hotels reduce their dependency on OTAs and increase direct conversion rates while enhancing guest satisfaction.

Book 100

Book Pricing Marketing Accounting 100

Hotelogix

SEPTEMBER 19, 2024

They also foster personal connections with guests, enabling better communication and tailored service. While OTAs are vital for broad visibility, focusing on increasing direct bookings is essential for maximizing revenue and building long-term guest loyalty. Schedule a Demo Call with Hotelogix

Book 130

Book Demo Guest Satisfaction Reservations 130

Hotelogix

OCTOBER 18, 2024

The aim is to create and offer guests an environment where they can relax and enjoy. Running a hotel efficiently is essential for many reasons: Guest Satisfaction: Happy guests are likely to return and recommend the hotel to others. Housekeeping Operations Housekeeping is important for guest satisfaction.

Housekeeping 130

Housekeeping Guest Satisfaction Maintenance Training 130

Hotelogix

OCTOBER 30, 2024

The hotel customer journey refers to the complete experience guests go through, from researching, booking, staying and post-stay interactions with the hotel. Understanding the hotel customer journey is key to providing a great guest experience.

Book 222

Book Blog Reservations Information 222

Hotelogix

FEBRUARY 8, 2024

  Invest in your team Your staff is the face of your hotel, the frontline warriors who bring your guest-centric vision to life. Invest in training programs that cover the operational aspects of their jobs and teach empathy, communication skills, and problem-solving. Get Demo NOW.   So what are you waiting for?

Guest Services 147

Guest Services Demo Guest Satisfaction Document 147

Hotelogix

JANUARY 31, 2024

Stages of Guest Experience/Journey Pre-arrival: This is the stage where guests make decisions. Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. Post-stay: The relationship with guests shouldn't end when they leave. Get demo NOW.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Enhancing Guest Experiences Let’s face it – in 2025, guests expect more than just a comfy bed and a decent shower.

Concierge 145

Concierge Training Pricing Book 145

Hotelogix

OCTOBER 18, 2023

It enhances guest satisfaction, optimizes operational efficiency, and drives revenue growth for your hotel business.  Streamlines Your Booking Process A hotel reservation system automates and simplifies the booking process for guests. This streamlined process enhances guest satisfaction and encourages more bookings.

Reservations 100

Reservations Book Information Guest Satisfaction 100

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

Hotelogix

SEPTEMBER 5, 2024

This includes real-time updates on room availability, pricing adjustments based on demand, and automated communication with guests. Room Assignment and Housekeeping Automated systems can assign rooms to guests based on their preferences and the hotel’s current occupancy status.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

This includes real-time updates on room availability, pricing adjustments based on demand, and automated communication with guests. Room Assignment and Housekeeping Automated systems can assign rooms to guests based on their preferences and the hotel’s current occupancy status.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Schedule a Demo with our Experts

Information 100

Information Concierge Reservations Communication 100

Hotelogix

SEPTEMBER 17, 2024

Direct Communication : Hotels can communicate directly with guests before they arrive, which helps in creating personalized stays and improving guest satisfaction. Less Corporate Competition : Since many big hotel chains are less active on Airbnb, smaller hotels have a better chance to stand out and attract guests.

Book 130

Book Budgeting Reservations Marketing 130

SiteMinder

SEPTEMBER 7, 2023

Our platform is engineered to turn your hotel fees from simple add-ons into strategic revenue boosters, all while enhancing guest satisfaction. Transparent guest communication: Our platform enables automated, transparent communication about all fees and surcharges, sent directly to guests’ preferred communication channels.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. They also offer valuable data on guest preferences, enabling hotels to personalise their services and anticipate guest needs. What is a digital concierge?

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

SiteMinder

OCTOBER 1, 2024

This includes automating guest check-ins, housekeeping schedules, inventory management, and communication with guests through automated messaging platforms. Automation helps hotels operate more smoothly and allows staff to focus on high-value tasks, improving both operational efficiency and the guest experience.

Front Desk Operations 52

Front Desk Operations Housekeeping Maintenance Scheduling 52

Synergy Suite

MARCH 21, 2023

The system typically integrates with other restaurant software, such as the POS system, to ensure accurate tracking of guest activity and seamless communication between front-of-house and back-of-house operations. Implementing a restaurant table management system can offer several benefits to both restaurant operators and guests.

POS Systems 52

POS Systems Reservations Communication Demo 52

SiteMinder

MAY 8, 2024

These tools are catalysts for growth, efficiency, and unparalleled guest satisfaction. By integrating hospitality apps, you can streamline everyday tasks, allowing your team to focus more on delivering exceptional guest service. Improved guest experience. Standing out is essential. Build a loyal customer base.

Guest Satisfaction 52

Guest Satisfaction Book Demo Reservations 52

SiteMinder

SEPTEMBER 6, 2023

So, in essence, an effective online booking process is not just a feature; it’s an essential strategy for business growth and guest satisfaction. If you wish to offer extras or promotions, one option is to do so in a confirmation email when the guest is more likely to be receptive to communication.

Book 98

Book Reservations Blog Information 98

Hotelogix

AUGUST 27, 2024

Monitor Guest Feedback and Reviews: Pay attention to guest feedback and reviews on different channels. Look for common issues or positive feedback to improve your channel management and boost guest satisfaction.   Schedule a Demo call with Hotelogix Experts

Book 130

Book Pricing Maintenance Marketing 130

Larry Mogelonsky

OCTOBER 16, 2023

What I’m most proud of is the expansion of the hotel, and that was done through research, planning, budgeting, procurement, and communication. Because of this, it means staff can focus on other services like improving overall guest satisfaction if executed well. What other things are you looking forward to?

Budgeting 100

Budgeting Information Procurement Communication 100

Hotelogix

JANUARY 2, 2025

Resistance to Change - Resistance to change can be mitigated through clear communication and comprehensive training to ensure smooth adoption of new technology. Keep in mind, the trick to making tech work isn't just about using the newest stuff, but picking tools that fit what your hotel needs and what your guests want.

Training 100

Training Pricing Concierge Book 100

SiteMinder

JULY 18, 2024

Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success. Deliver world-class hotel customer service with SiteMinder Enhance guest satisfaction and boost revenue with SiteMinder’s tools for efficient operations, personalised experiences, and global reach.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Synergy Suite

MARCH 20, 2024

Monitoring guest satisfaction, ensuring efficient table turnover, and managing staff effectively are just a few of the many responsibilities that fall under the front of house umbrella. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

SiteMinder

JULY 13, 2024

Hotel revenue management strategy: Track key metrics | Watch demo Key elements that impact revenue management in hotels Revenue management has long been a relatively straightforward practice, although most revenue managers will argue that it doesn’t mean it’s simple.

Pricing 98

Pricing Book Budgeting Marketing 98