InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. This frees up time, ensuring that human agents only have to engage with customers for more in-depth inquiries.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

JULY 24, 2023

Reputation : Make sure that seasonal closure is communicated effectively to potential customers. Hosting Events : Hotels can create demand by hosting events, conferences, or partnering with local businesses for special events. This can lead to positive reviews and repeat customers.

Maintenance 98

Maintenance Travel and Tourism Special Events Pricing 98

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

FEBRUARY 13, 2024

Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Being a cruise director is more­ than just hosting special events and cocktail parties on board.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

APRIL 26, 2023

While client and customer are often used interchangeably to describe people and organizations that purchase goods or services, there are some distinct differences between client and customer that everyone in business should know, especially those interested in pursuing hospitality careers. What is a customer in hospitality?

Customer Service 52

Customer Service Definition Communication Events 52

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Travel agents can expect to earn around $59,565 per year, with the potential for higher earnings based on experience and specialization.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Revenue Hub

APRIL 11, 2023

For example, revenue management systems are about transactions, while a sales CRM is about communication and building relationships. Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests.

Book 97

Book Information Reservations Catering 97

Les Roches

MAY 9, 2023

Event execution This stage is all about making sure that everything runs smoothly on the day of the event, including these tasks: On-site management: One of the most important tasks during event execution is to manage everything that happens on-site. With our training and certification, you’ll be on your way.

Events 52

Events Event Coordination Budgeting Customer Service 52

Lithos POS

SEPTEMBER 27, 2023

Streamlining Customer Management Managing customers is a crucial element in a restaurant business. To increase your sales and boost customer retention you need to provide exceptional customer service. POS helps you to provide a seamless customer experience. And CRM-integrated POS helps you with that.

POS Systems 69

POS Systems Accounting Front of House Server 69

Les Roches

JUNE 4, 2024

This may include arranging personalized welcomes, coordinating special celebrations or offering unique experiences exclusive to the property Implementing service standards: a key part of the role is to ensure consistency in the guest experience.

Guest Satisfaction 52

Guest Satisfaction Communication Events Hospitality Management 52

Les Roches

MARCH 16, 2023

The types of holidays and trips they specialize in: Often, a client that requests the support of a luxury travel advisor is wealthy and will have a considerable budget. They may be looking to book a trip for a honeymoon, wedding, or special event.

Travel and Tourism 52

Travel and Tourism Training Catering Hospitality Management 52

SiteMinder

JULY 4, 2024

Focusing on guest satisfaction goes beyond providing excellent service – it’s about creating memories that foster loyalty and drive business growth. If your brand strategy online is to be fun, youthful, colourful, and exciting this is how your hotel customer service must appear when guests arrive.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Synergy Suite

JUNE 7, 2024

During busier weekends (especially if there are special events locally), the establishment can ensure appropriate staffing levels while preserving the work-life balance of their employees. You can more evenly distribute the responsibility of working busy shifts while effectively balancing business needs and the well-being of staff.

Scheduling 52

Scheduling Training Communication Special Events 52

Hotelogix

JANUARY 31, 2025

Practicing Effective Communication Skills with hotel employees can enhance your stay in many ways. Hidden Ways to Upgrade Your Room Tell them about special events. Communicate : Keep hotel staff in the loop.    Good communication can lead to better hotel customer service and possible extras.

Communication 100

Communication Demo Special Events Book 100