Hotelogix

JULY 5, 2024

Reservation software for a small hotel is like a helpful assistant that makes booking rooms easier. What is hotel reservation software for small hotels? Hotel reservation software for small hotels is like a super helper that makes booking rooms easy and keeps guests happy. This data enables creating memorable experiences.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Modern Restaurant Management

OCTOBER 27, 2020

To place band-aid solutions over process issues, companies sometimes neglect to ensure that each solution they adopt can communicate with the others. Because they support accounting teams, software can often locate payment errors such as duplicate payments before they become an issue. Customer Service for Customer Service Masters.

Accounting 220

Accounting Customer Service Communication Information 220

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

Front of House 218

Front of House Training Customer Service Communication 218

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels.

Communication 96

Communication Customer Service Presentation Reservations 96

Modern Restaurant Management

JULY 11, 2022

As a result, instead of overseeing customer service or reviewing sales, many managers lose time preparing for interviews and waiting for candidates who never arrive. While screening candidates takes time, hiring software makes it easier. Even better, consider using software to send text auto-reminders. Reduce No-Shows.

Communication 206

Communication Customer Service Marketing 206

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Modern Restaurant Management

NOVEMBER 29, 2022

It might be a simple miscommunication, where the person taking the order misheard the customer’s special request. Maybe there was a breakdown in communication somewhere along the internal meal preparation process. Implement software. Digital tools make the communication easier and more accurate.

Training 225

Training Communication Customer Service Accounting 225

Modern Restaurant Management

MAY 8, 2024

Operators must weigh guest acceptance while making strategic decisions about integrating automation at many restaurant touch points, according to Software Advice’s 2024 Automated Customer Experience Survey. How can we leverage automation to exceed customer expectations for personalized service and promote customer loyalty?

Customer Service 193

Customer Service Front of House Server Pricing 193

The Restaurant Times

SEPTEMBER 30, 2021

Restaurant operations, as we know them, are being totally upended by innovation and technology and when used correctly, restaurant management software is a sure-fire approach to assure a restaurant’s success. . We are here to answer all the questions you could possibly have in this complete guide to restaurant management software.

POS Systems 98

POS Systems Server Information Front of House 98

Hotelogix

NOVEMBER 10, 2023

Even relatively small hotels make use of high-quality front desk software. Of course, the features will vary between software options. Excellent hotel front desk management software will also include tools that will make it easy to multitask a range of activities. The software makes it easy to add and remove staff as needed.

Front Desk Operations 100

Front Desk Operations Housekeeping Accounting Book 100

7 Shifts

DECEMBER 18, 2023

Task management software The best way to keep your restaurant running smoothly is by making checklists of all of the little things. That’s where task management software comes in. Task management software maintains historical data of tasks completed. There is a better way— employee scheduling software.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service. Hotels can create customer profiles and cultivate loyalty using robust hotel PMS software.

Book 220

Book Reservations Communication Pricing 220

Modern Restaurant Management

DECEMBER 4, 2023

And because sometimes things change, modern virtual queuing software allows for important alerts and notifications to be sent directly to the patron’s device in the event of unexpected changes. The presence of this objective data minimizes the guessing that may be causing patrons needless angst.

Communication 202

Communication Information Customer Service Reservations 202

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Scheduling Training : Plan mandatory training for harassment prevention, safety, or customer service if required by law or beneficial for your operations.

Scheduling 154

Scheduling Training Communication Budgeting 154

Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. Handling these queries manually can lead to overbookings.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Modern Restaurant Management

MARCH 21, 2023

Improving Communication with Customers With inflation increasing at record levels, it will be critical for QSR brands to easily relate the costs of materials, sourcing, and labor to customers clearly and concisely. However, it is not through fully automating kitchens and customer service positions.

Pricing 189

Pricing Communication Customer Service Information 189

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Guest Satisfaction 109

Guest Satisfaction Information Catering Document 109

7 Shifts

MAY 31, 2021

For example, kitchen managers rely on software to let them know how much expected inventory they have in stock. Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Recipe management software, on the other hand, standardizes menu items and monitors dish costs.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

InnQuest

OCTOBER 5, 2022

Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships. When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses.

Book 217

Book Pricing Reservations Information 217

Modern Restaurant Management

JUNE 23, 2022

Portable Computin g – Tablets, cell phones and wearable computers make it possible for staff to access software applications as they move about the store. It’s helping employees track orders, serve quality food, and prioritize customer service. “running low on bread”) and even COVID-19 safety checks.

Back of House 189

Back of House Download Article Customer Service 189

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Modern Restaurant Management

MAY 1, 2023

Malware attacks : Malware is a type of software that is designed to damage or disrupt computer systems. Crisis management : If a restaurant experiences a cyber attack, cyber liability insurance can cover the costs associated with crisis management, including public relations efforts and other communications.

POS Systems 203

POS Systems Information Customer Service Budgeting 203

Modern Restaurant Management

OCTOBER 8, 2024

Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. You even catch glimpses of this mindset in Chick-fil-A’s commercials, where teammates go above and beyond expectations to care for customers.

Communication 167

Communication Customer Service Training Book 167

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. There was no way for me to instantly communicate with all my staff. What can 7shifts do for you?

Scheduling 148

Scheduling Communication Front of House Server 148

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Hotelogix

SEPTEMBER 12, 2024

This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix. For instance, if a competitor is consistently praised for exceptional customer service, a hotel might invest in additional staff training to elevate its guest service.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

InnQuest

AUGUST 15, 2023

These software are a valuable ally to hoteliers, helping streamline the distribution process and maximize revenue potential. This is why hotel channel manager software is in demand nowadays. A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels.

Reservations 130

Reservations Book Property Management Pricing 130

Synergy Suite

MAY 2, 2023

The best way to keep it all in line is to utilize a quality restaurant scheduling software. In this article, we go over all the ins and out of restaurant employee scheduling and timekeeping software: what it is, what the benefits are, what to look for when selecting one, and more. What is Restaurant Scheduling Software?

Scheduling 52

Scheduling POS Systems Communication Reservations 52

Social Hospitality

JULY 5, 2023

Enterprise software is a significant investment, but many larger businesses still get it due to how much smoother it makes business operations. Centralized data management Given the large-scale operations involved with enterprise software, centralized data management is a crucial feature of it most of the time.

Communication 52

Communication Information Maintenance Document 52

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. As a software engineer, as much as I would love to geek out on this subject, I’ll keep it simple. How Can AI Really Benefit the Restaurant Industry?

Marketing 167

Marketing Communication Information Customer Service 167

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Happier, motivated staff results in reduced turnover and better customer service. How to communicate with management to request, swap, and cancel shifts) Online ordering and delivery best practices.

Training 148

Training POS Systems Communication Document 148

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130