Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Too Much Tech Is Not a Solution.

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Server POS Systems Back of House Front of House 243

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

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Hospitality Management Customer Service Communication Server 130

Modern Restaurant Management

APRIL 5, 2023

If a customer is unhappy and feels as though they were not heard, or if there was no action taken to rectify the situation, it could result in a negative review. However, steps can be taken to prevent these reviews and ensure that every customer has a pleasant experience. The key is understanding your customers and their expectations.

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Communication Server Customer Service Information 178

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

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Customer Service Front of House Server Pricing 193

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Given that 46.5

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Communication Reservations Server Customer Service 192

7 Shifts

NOVEMBER 25, 2024

Recommended Reading: 3 Ways to Run a Sustainable Restaurant How to Increase Staff Productivity Productivity for Servers Problem: Restaurant staff taking short personal breaks It’s vital to minimize the amount of time sinks available in day-to-day tasks in your restaurant. A busy staff means productive staff, which is good for business.

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Back of House Training Procurement Server 88

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Takes away a considerable portion of server's share requiring higher hourly wages. Casual restaurants, fast food, quick service. Servers, other FOH staff. All servers or cashiers, other FOH staff.

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Server Back of House POS Systems Customer Service 146

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

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Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

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Customer Service Front of House Communication Training 189

Modern Restaurant Management

SEPTEMBER 16, 2021

Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. NFC tech uses a radio frequency that allows it to communicate with the restaurant’s POS system. This form of payment allows for quick, reliable, and secure transactions.

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POS Systems Download Accounting Information 186

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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POS Systems Scheduling Reservations Communication 158

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff.

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Training POS Systems Communication Document 148

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

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Customer Service Communication Training Information 52

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

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Reservations Kitchen Operations Front of House Back of House 196

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

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Server Training Information Blog 147

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

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Server Training Pricing Customer Service 163

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Multitasking is not a natural-born skill.

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Back of House Server Front of House Download 148

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. There was no way for me to instantly communicate with all my staff. What can 7shifts do for you?

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Scheduling Communication Front of House Server 148

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication In the 7shifts study mentioned above, employees who were at risk of leaving their jobs cited better communication from their managers as a reason they would stay. Everyone is shouting orders and requests.

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Communication Scheduling Server Training 114

7 Shifts

JANUARY 14, 2020

For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Unveil them in an all-team meeting and in your restaurant’s communication tool. Turn these values into actions. Your staff are your restaurant’s eyes and ears.

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Server Front of House Communication Training 146

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

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Server Customer Service Training Communication 78

LimeTray

FEBRUARY 9, 2025

Order Management Picture a busy night at your restaurant, with servers running around and orders flying init’s easy for things to get lost in the shuffle. With a solid restaurant POS system, orders are entered accurately, and special requests are clearly communicated to the kitchen.

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Pricing POS Systems Server Scheduling 52

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

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Scheduling Server Communication Sanitation 148

LimeTray

JANUARY 31, 2025

Custom restaurant POS software development is becoming a lifeline for businesses that rely on operational efficiency and personalized customer care. The appeal of custom POS solutions is that they’re designed to meet each restaurant’s unique needs, improving everything from customer service to overall productivity.

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POS Systems Maintenance Server Customer Service 52

Modern Restaurant Management

APRIL 29, 2021

“You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” “This allows us to serve more guests per employee than a traditional full-service restaurant. Our servers have the capacity to serve a significantly increased number of guests.

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Scheduling Training Server Pricing 221

7 Shifts

SEPTEMBER 9, 2024

One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building. By day three, they could learn about customer service standards and how to use the POS system.

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Training Scheduling Server Communication 134

Modern Restaurant Management

OCTOBER 28, 2020

Clearly Communicate Safety Guidelines. Prioritize Customer Service. That’s why restaurants must make every effort to deliver a high level of customer service, both on-site and online. Though hand sanitizer is effective, it is not a substitute for washing for your hands, but rather a supplement to it.

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Sanitation Customer Service Information Server 212

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Poor service, in the form of unfriendly or unprepared staff, is a common complaint among diners. This way, your restaurant can handle busy times without overwhelming your employees.

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

AUGUST 26, 2024

Affordable branded stickers are an alternative if custom-printed packaging is too expensive. Set up an isolated area from your dine-in sections and server stations. Keep Delivery Separate Creating dedicated spaces for all delivery operations is crucial for an efficient workflow. Delivery adds a new revenue stream to your restaurant.

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POS Systems Training Front of House Information 179

LimeTray

FEBRUARY 17, 2025

Features like Kitchen Display Systems (KDS) strengthen communication between front-of-house and kitchen staff, minimizing delays and reducing errors. With the right KDS integration, these issues are minimized, improving communication and reducing errors. Automate your communication today with LimeTray IVRs cloud telephony solutions !

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POS Systems Front of House Kitchen Operations Communication 52

Modern Restaurant Management

JANUARY 8, 2024

Who brands trust, how programs are architected, procedures and great communication matters…A LOT. AI will help restaurateurs in 2024 to increase the rate of repeat and engaged customers. Robot servers, QR-Code Ordering and Even More Tech!: Nothing is fraud proof. It makes everything easier.

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Pricing Catering Training Marketing 215

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

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Front of House Back of House Server Customer Service 52

LimeTray

JANUARY 20, 2025

However, for servers, relaying these customizations accurately to the kitchen can be a high-stakes game of telephone. A modern POS system eliminates guesswork in order management, allowing servers to accurately capture orders, handle special requests, and transmit them to the kitchen. Oh, and make it vegan.”

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POS Systems Reservations Server Scheduling 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

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POS Systems Scheduling Reservations Communication 78

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Customer service: Interact with guests, solve customer complaints, and ensure the service is on point. Build a culture of communication.

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Scheduling Communication Training Customer Service 113