Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. What to ask : “Can you tell me about a time you had to explain something complex to a coworker or customer?

Communication 166

Communication Server Information Customer Service 166

7 Shifts

AUGUST 16, 2024

Restaurant management is one of the best pathways for servers and hosts looking to make the next step in their hospitality careers. an hour or $54,962 annually, 35% higher than the average server wage. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning.

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Server Customer Service Training Communication 78

Modern Restaurant Management

MAY 8, 2024

More than half (55 percent) of global consumers say automated food preparation is unacceptable for both quick service and table service restaurants, while nearly half (49 percent) say they’re likely to order food through an artificial intelligence tool, such as a chatbot or drive-thru. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

APRIL 5, 2023

If a customer is unhappy and feels as though they were not heard, or if there was no action taken to rectify the situation, it could result in a negative review. However, steps can be taken to prevent these reviews and ensure that every customer has a pleasant experience. The key is understanding your customers and their expectations.

Communication 178

Communication Server Customer Service Information 178

Modern Restaurant Management

JULY 27, 2021

Point of Sale (POS) systems have traditionally been the restaurant’s technological centerpiece, connecting guests, servers, and food through transactions. Gone are the days of archaic paper chit systems communicating orders from the front to back-of-house staff. Too Much Tech Is Not a Solution.

Server 243

Server POS Systems Back of House Front of House 243

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Lithos POS

OCTOBER 16, 2024

Accurate Digital Order Tracking Miscommunication between servers and kitchen staff is a common source of error in restaurants. These mistakes can save time, lead to customer satisfaction, and cost your restaurant valuable resources. With LithosPOS mobile POS , servers no longer need to rely on memory or hastily scribbled notes.

Server 52

Server POS Systems Communication Blog 52

7 Shifts

OCTOBER 12, 2022

Servers, sometimes other FOH staff. Incentivizes servers. Full-service restaurant, fine dining. Takes away a considerable portion of server's share requiring higher hourly wages. Casual restaurants, fast food, quick service. Servers, other FOH staff. All servers or cashiers, other FOH staff.

Server 146

Server Back of House POS Systems Customer Service 146

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145

Modern Restaurant Management

AUGUST 31, 2021

Service industries have been forced to shift how and where they communicate with their customers, making digital customer experience (CX) an essential component of the restaurant business model moving forward. Utilize digital resources to streamline communication with customers. Given that 46.5

Communication 192

Communication Reservations Server Customer Service 192

7 Shifts

SEPTEMBER 9, 2024

One of the best ways to build camaraderie among your restaurant staff is by encouraging open communication. Leadership training should focus on communication, conflict resolution, and team-building. By day three, they could learn about customer service standards and how to use the POS system.

Training 134

Training Scheduling Server Communication 134

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

Modern Restaurant Management

SEPTEMBER 16, 2021

Near field communication (NFC) technology then captures information from the card or device and continues processing the payment. NFC tech uses a radio frequency that allows it to communicate with the restaurant’s POS system. This form of payment allows for quick, reliable, and secure transactions.

POS Systems 186

POS Systems Download Accounting Communication 186

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Multitasking is not a natural-born skill.

Back of House 148

Back of House Front of House Server Download 148

7 Shifts

AUGUST 19, 2020

Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. Happier, motivated staff results in reduced turnover and better customer service. Break down roles and responsibilities into teams, so you’ll have a server training manual , as well as one for bartenders and kitchen staff.

Training 148

Training POS Systems Communication Document 148

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Poor service, in the form of unfriendly or unprepared staff, is a common complaint among diners. This way, your restaurant can handle busy times without overwhelming your employees.

Scheduling 158

Scheduling Reservations Communication Training 158

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 147

Server Training Information Blog 147

Synergy Suite

NOVEMBER 1, 2024

The relationship between the BOH and FOH is akin to a carefully choreographed dance, requiring precise timing and communication to create a delightful dining experience for patrons. Most interaction with customers takes place in the FOH. At this first touchpoint, customer service is paramount.

Front of House 52

Front of House Back of House Scheduling Server 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. While an associate degree or diploma may be sufficient for entry-level positions such as bartender, server or housekeeper, most hospitality employers prefer a bachelor’s degree for senior positions.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

7 Shifts

JANUARY 10, 2024

On-premise RMS An on-premise RMS operates fully on a restaurant’s physical premises, involving servers and systems located in the restaurant. Cloud-based RMSes are highly scalable, enable easier cross-location functionality, and often have lower upfront costs (since you won’t pay to set up a server at every restaurant).

Scheduling 78

Scheduling Server Customer Service Back Office Operations 78

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

AUGUST 26, 2024

Affordable branded stickers are an alternative if custom-printed packaging is too expensive. Set up an isolated area from your dine-in sections and server stations. Keep Delivery Separate Creating dedicated spaces for all delivery operations is crucial for an efficient workflow. Delivery adds a new revenue stream to your restaurant.

POS Systems 179

POS Systems Training Front of House Information 179

The Restaurant Times

JUNE 21, 2022

But when it comes to service, the front staff primarily focuses only on making the ordering process and serving the process smooth. . The most crucial thing to remember about great customer service is that their experience begins right from the moment they step into your restaurant and ends only when they leave. Faster Service

Server 52

Server POS Systems Customer Service Communication 52

NCC USA

MARCH 20, 2023

Being fluent in how to use your POS system empowers your servers to give excellent customer service, allowing you to seat customers quickly and operate your restaurant at peak efficiency. Create Better Customer Experiences Once you have covered the basics, it’s time to move on to point-of-sale training.

Training 52

Training POS Systems Server Customer Service 52

The Restaurant Times

MARCH 10, 2023

Headwaiter: To provide the best possible customer service, the headwaiter supervises the waitpeople, host staff, and bussers. They supervise other servers while also serving their tables. Bartender: The bartender is responsible for fulfilling all beverages ordered from the servers or guests. The answer to the FOH manager.

Front of House 52

Front of House Server POS Systems Reservations 52

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. There was no way for me to instantly communicate with all my staff. What can 7shifts do for you?

Scheduling 148

Scheduling Communication Front of House Server 148

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

Scheduling 148

Scheduling Server Communication Sanitation 148

7 Shifts

OCTOBER 2, 2019

Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication In the 7shifts study mentioned above, employees who were at risk of leaving their jobs cited better communication from their managers as a reason they would stay. Everyone is shouting orders and requests.

Communication 114

Communication Scheduling Server Training 114

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

7 Shifts

SEPTEMBER 15, 2021

Your servers' tips get increased from a higher check average. And restaurateurs get great customer reviews and a higher check average. It also goes a long way in crystallizing your restaurant's reputation for great customer service and experiences. Benefits of suggestive selling. Higher tips and checks.

Server 78

Server Training Information Blog 78

7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

7 Shifts

AUGUST 26, 2019

Managing your restaurants capacity is crucial as it impacts your profits, sales, customer service, and the dining experience. If you're over capacity, you don't have enough seating to meet the demand, which means you have to turn customers away. Overcapacity leads to: Deterioration of service as staff are in over their heads.

Server 163

Server Training Pricing Customer Service 163