Synergy Suite

JUNE 7, 2024

One area that often poses a challenge is the scheduling of weekend shifts. Crafting balanced, fair, and equitable schedules in such a competitive industry is tricky, but it’s well worth the effort it takes to make it happen. Next, we’ll provide actionable steps that will help you implement a rotating weekend schedule.

Scheduling 52

Scheduling Training Communication Special Events 52

NV Hotels

NOVEMBER 22, 2023

The answer — focus on schedule flexibility and relieving financial stress as part of a comprehensive wellness program. To do that, implementing a Digital Frontline Workplace , with self-service shift management and early access to wages earned, is key. In the era of the “gig economy” workers have power of choice.

Scheduling 52

Scheduling Customer Service Reservations Communication 52

Synergy Suite

AUGUST 17, 2022

What’s the most important prerequisite for running a high-quality food service establishment? Is it customer service? While these are critical elements to a top-tier dining experience, they can’t run efficiently without well-structured, rock-solid restaurant scheduling. Why Is Restaurant Scheduling So Important?

Scheduling 52

Scheduling Regulatory Compliance Server Training 52

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Horizon Hospitality

JULY 3, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employers likewise enjoy access to a global talent pool.

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Scheduling Document Customer Service Reservations 130

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

Hotel Business

SEPTEMBER 5, 2024

This guide explores key factors affecting guest experience and how they relate to emergency communications: Compliance and Safety: The foundation of positive guest experiences. Timely inspections and certifications ensure hotels open on schedule for pivotal seasonal events, directly impacting guest satisfaction and revenue.

Download 64

Download Guest Satisfaction Communication Customer Service 64

Horizon Hospitality

JULY 2, 2024

Some of the hospitality roles that stand out as particularly well-suited for this model are Customer Service and Reservations, Marketing and Social Media Management, Sales and Revenue Management, Human Resources and Recruitment, IT and Technical Support, Accounting and Finance. Employers likewise enjoy access to a global talent pool.

Scheduling 100

Scheduling Document Customer Service Reservations 100

7 Shifts

SEPTEMBER 9, 2024

From offering flexible work schedules and providing regular feedback and recognition, let’s explore strategies to build a strong, committed team that drives your restaurant’s success. And allow them to plan their lives by sending them the work schedule at least two weeks in advance.

Training 134

Training Scheduling Server Communication 134

7 Shifts

NOVEMBER 15, 2024

What does excellent customer service mean to you? Tell us about a time you dealt with a difficult customer. How do you handle a situation where a customer complains about the wait time? Use this interview question to explore the candidate’s familiarity with food service operations. How did you resolve it?

Server 78

Server Communication POS Systems Customer Service 78

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

7 Shifts

OCTOBER 1, 2024

When it comes to operations, using restaurant management tools with easy scheduling features ensures you have the right number of staff during peak hours without over or under-scheduling. This way, you can accommodate your customers' needs without overwhelming your staff. “That saves me a lot of time.”

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Scheduling Reservations Communication Training 158

Modern Restaurant Management

MARCH 12, 2021

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. ” Digital Communication Can Increase Customer Loyalty.

Communication 197

Communication Front of House Information Customer Service 197

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. One of a restaurant manager’s primary responsibilities is hiring, training, and scheduling staff so that the business runs smoothly.

Server 78

Server Customer Service Training Communication 78

7 Shifts

AUGUST 18, 2024

But the challenges don’t stop there—once open you have to focus on improving processes, managing labor schedules, and controlling restaurant costs. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Hotelogix

SEPTEMBER 12, 2024

Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.   This insight allows hoteliers to benchmark their services against their peers and strategically implement changes that can help them stay ahead.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. This includes real-time updates on room availability, pricing adjustments based on demand, and automated communication with guests.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. This includes real-time updates on room availability, pricing adjustments based on demand, and automated communication with guests.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

7 Shifts

DECEMBER 18, 2023

All of that on top of the everyday tasks from scheduling to payroll to reporting can catch up to you. Employee scheduling software Say goodbye to frustrating spreadsheets, paper schedules, and confusing text message chains. Creating analog schedules is time-consuming, and you also won’t collect any scheduling data.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. By providing new employees with an overview of their onboarding schedule, they’ll be better prepared to tackle orientation and training. Schedule trainees and their buddies for the same shifts. Questions are encouraged.

Training 122

Training Customer Service Communication Information 122

Revenue Hub

FEBRUARY 21, 2024

Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication. Provide flexible options in terms of check-in and check-out times, room configurations, amenities, food and drinks, and housekeeping schedules.

Communication 98

Communication Customer Service Housekeeping Article 98

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

Synergy Suite

AUGUST 7, 2024

Split shifts are a distinct scheduling practice where an employee’s workday is split into two or more separate sessions, with a substantial gap of typically 60 minutes to several hours between shifts. Split shifts are a scheduling strategy prevalent in several key industries that face fluctuating demands throughout a regular workday.

Scheduling 52

Scheduling Communication Cost Reduction Demo 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Hotelogix

JULY 5, 2024

Using data from a reservation system helps improve customer service. A remote property management system like Hotelogix helps manage room inventory, bookings, and communication between hotel departments. Schedule a Demo with Hotelogix You might also like to read:  Hotel Reservation Report & Other Essential PMS Reports

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Reservations Guest Satisfaction Book Property Management 130

Les Roches

FEBRUARY 13, 2024

Keeping everyone informed about ship operations and changes means that communication is vital. Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? You should be able to schedule tasks efficiently and ensure smooth operations onboard.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

7 Shifts

MAY 31, 2021

Some tools that help out in this area include restaurant accounting software, as well as processes that restrict profit loss like portion control and employee scheduling software that promotes time clocking integrity. See why 500,000+ restaurant pros choose 7shifts for scheduling and labor management. Customer Service.

Server 145

Server Scheduling Portion Control Customer Service 145

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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Maintenance Concierge Front of House Budgeting 72

Revenue Hub

JUNE 18, 2024

NB: This is an article from RoomPriceGenie , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date The Front Desk Manager is also responsible for scheduling, training and managing all logistics related to having the rooms ready for guests (i.e., reservations, housekeeping, maintenance, etc.),

Guest Satisfaction 105

Guest Satisfaction Pricing Housekeeping Communication 105

Modern Restaurant Management

OCTOBER 10, 2024

In the restaurant industry, an education program should emphasize the development of durable skills such as leadership, communication, and problem-solving. These skills are essential for delivering exceptional service and fostering long-term career growth, particularly as the industry navigates technological advancements.

Communication 88

Communication Training Facility Management Information 88

Modern Restaurant Management

JANUARY 22, 2024

Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great. Friendly, quick service, and attentive team members make a big difference in the whole dining experience. Fast and accurate service brings in excellent client ratings and encourages repetitive sales.

Reservations 181

Reservations Customer Service Marketing Pricing 181

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. While customers should always feel valued, some may not be easy to deal with.

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Customer Service Scheduling Communication Training 197

Modern Restaurant Management

AUGUST 5, 2024

Heatmaps derived from past data can predict peak times, helping you schedule adequately. Overstaffing can cut into profits, while understaffing can harm customer service. Balancing this based on historical data allows optimal service without unnecessary labor costs.

Customer Service 100

Customer Service Events Scheduling Communication 100

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52