Communication Customer Service Resort Management 
Les Roches
JULY 21, 2023
But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another.
Les Roches
JULY 18, 2023
When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.
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Les Roches
OCTOBER 30, 2023
No matter what field you are in, whether it be customer service, operations or management, the right mindset can make a significant difference. This guide explores the concept of a leadership mindset and why it matters so much in hospitality management. It’s also worth considering what motivates them to keep going.
Les Roches
DECEMBER 27, 2023
It involves various responsibilities such as customer service, housekeeping and overseeing staff. Depending on where you work, successful hospitality management can require strategic thinking and effective marketing techniques to enhance profitability. Hotel administration certifications can also boost your credibility.
Les Roches
JUNE 27, 2024
Assess your abilities and identify areas where you excel, whether in communication, organization, problem-solving or leadership. Showcase your passion for travel, customer service skills, language proficiency, and any relevant industry-specific certifications or training.
Les Roches
AUGUST 10, 2023
Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.
Les Roches
JANUARY 18, 2024
Make an impact in hospitality Discover the world of luxury resort management with our immersive program that includes industry-leading insights, exclusive professional placements and real-world experience. If you are still unsure about which direction to take, read more about how to decide on career path in hospitality.
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