Hotelogix

OCTOBER 30, 2024

The front office gathers and communicates essential guest information to various hotel departments. The department is responsible for coordinating guest services, maintaining an up-to-date guest database, and ensuring overall guest satisfaction throughout their stay. Handling these queries manually can lead to overbookings.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

SiteMinder

MARCH 25, 2025

All of these systems connect to the hotels property management system (PMS), keeping access secure and easy to manage. Using Bluetooth, the app communicates with the door lock , allowing access with a tap or swipe. The process should be quick, clear, and supported by customer service if needed.

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Download Property Management Blog Communication 52

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.    Property management systems like Hotelogix helps guests to book rooms directly on the hotel's website. Using data from a reservation system helps improve customer service.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Reservations Training Housekeeping 52

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Book Demo 130

SiteMinder

MARCH 25, 2025

A skilled reservations manager can directly influence your revenue by ensuring your rooms are always accurately represented across booking channels, minimising missed opportunities due to errors or delays. Tools like SiteMinders channel manager help by updating availability across all booking sites automatically, reducing manual errors.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 97

Book Communication Pricing Property Management 97

InnQuest

OCTOBER 5, 2022

Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships. When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses.

Book 217

Book Pricing Reservations Information 217

InnQuest

AUGUST 15, 2023

A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. What Other Systems Can You Use With A Channel Manager At Your Hotel?

Reservations 130

Reservations Book Property Management Pricing 130

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

FEBRUARY 17, 2025

Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively. How Hotelogix Can Help in Key Areas Streamlining Operations Using Technology Hotelogix property management software is a computer program that helps hotels run better.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

SiteMinder

OCTOBER 7, 2024

The best hotel tech stacks feature seamless integrations between various software solutions like your property management system ( PMS ), booking system , payment processor , channel manager and customer relationship management ( CRM ) system. Table of contents How is a hotel tech stack interconnected?

Property Management 93

Property Management Maintenance Book Training 93

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. With proper integration of a hotel property management system, channel manager and revenue management system, you can easily predict and manage overbookings. 

Book 147

Book Reservations Training Customer Service 147

SiteMinder

MARCH 16, 2025

Operations managers must balance cost control with maintaining high-quality services, ensuring that every dollar spent contributes to profitability. Managers who leverage automated booking systems, AI-driven customer service, and data analytics tools can improve operational efficiency and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

STAAH

JANUARY 29, 2024

“We wanted to partner with STAAH to gain the opportunity of connecting directly with the vacation rentals managers who trust in the technology and innovation of STAAH,” says Enrique Planas, Head of Business Development from Holidu. Direct communication with customers is enabled post booking.

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Book Catering Customer Service Business Development 104

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

eZee Absolute

NOVEMBER 11, 2024

When a guest’s ID is scanned, the information is automatically and accurately entered into your hotel’s Property Management System (PMS). This fast and efficient system not only reduces wait times but also enables your staff to focus on delivering excellent customer service.

Information 59

Information Reservations Guest Satisfaction Book 59

InnQuest

JULY 11, 2022

Provide Exceptional Customer Service – Last but not least, the key to successful retention marketing for any business is to provide an exceptional customer service experience. Book a demonstration of our award-winning hotel management software here.

Marketing 130

Marketing Travel and Tourism Definition Book 130

Les Roches

AUGUST 12, 2022

Whether you’ve already got a great hospitality degree like a Bachelor’s in Hospitality Management , or a non-hospitality qualification but want to move into hotel management, an MBA in Global Hospitality Management is the perfect choice to take your hotel management career to the next level. Property management.

Communication 52

Communication Housekeeping Customer Service Training 52

Hotelogix

JANUARY 2, 2025

Artificial Intelligence (AI) and Machine Learning AI has an impact on many parts of hotel operations: Chatbots to Provide 24/7 Customer Service: AI-powered chatbots can handle guest questions and needs all day and night. This ensures that hotels maximize revenue while keeping prices competitive. Top Hotel Technology Trends for 2025 1.

Training 100

Training Pricing Concierge Book 100

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Management department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. Cross-communication is the only way to overcome persisting operational bottlenecks. .

Communication 52

Communication Information Housekeeping Article 52

SiteMinder

FEBRUARY 25, 2024

With an online booking plugin, you can stay in touch with your guests from start to finish, using personalised communications enabled via pre-stay emails, as well as post-stay emails and TripAdvisor review auto-triggers for completed stays. Automated guest notifications and communications. Optional extras and special offers.

Book 52

Book Reservations Pricing Communication 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

Les Roches

JULY 11, 2023

You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs? When it comes to hotel management jobs , there are many roles you can consider.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

SEPTEMBER 19, 2024

Use a system-wide approach Engaging stakeholders and maintaining effective communication is essential for the success of QA programs. Involve all relevant stakeholders including management, employees, suppliers and customers in the QA process, as their input and feedback are crucial for developing effective strategies.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Modern Restaurant Management

DECEMBER 17, 2020

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

JULY 4, 2024

Focusing on guest satisfaction goes beyond providing excellent service – it’s about creating memories that foster loyalty and drive business growth. If you can achieve it, guests won’t want to look elsewhere because they get everything they need from your property. Here are some tips on how to build a killer brand.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. Property management A.I

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

SiteMinder

AUGUST 12, 2024

The algorithm does a better job of rewarding your great customer service – so the more you deliver outstanding guest experiences, the more you’ll benefit. A property that has many consistently good reviews will rank higher than one that has many reviews, some of which are good and some of which are poor.

Information 52

Information Book Blog Demo 52