Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. A well-integrated solution can also improve daily operations such as front desk services, room reservations, housekeeping, channel management , etc.

Reservations 136

Reservations Housekeeping Property Management Book 136

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Les Roches

AUGUST 12, 2022

Whether you’ve already got a great hospitality degree like a Bachelor’s in Hospitality Management , or a non-hospitality qualification but want to move into hotel management, an MBA in Global Hospitality Management is the perfect choice to take your hotel management career to the next level. Property management.

Communication 52

Communication Housekeeping Customer Service Training 52

STAAH

JANUARY 29, 2024

“We wanted to partner with STAAH to gain the opportunity of connecting directly with the vacation rentals managers who trust in the technology and innovation of STAAH,” says Enrique Planas, Head of Business Development from Holidu. Direct communication with customers is enabled post booking.

Book 79

Book Catering Customer Service Business Development 79

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotelogix

NOVEMBER 13, 2023

You can further leverage your customer service by arranging for a commutation service so that they can reach the alternative hotel without any hassle. With proper integration of a hotel property management system, channel manager and revenue management system, you can easily predict and manage overbookings. 

Book 147

Book Reservations Training Customer Service 147

InnQuest

OCTOBER 25, 2023

On the other hand, hotel live chat involves real-time communication between guests and human agents through a chat interface, offering a more personalized and human touch in customer interactions. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service. Understanding your customers is crucial.

Book 220

Book Reservations Communication Pricing 220

InnQuest

OCTOBER 5, 2022

Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships. When dealing via OTAs, hotels aren’t allowed to communicate with their customers directly due to certain legal clauses.

Book 217

Book Pricing Reservations Information 217

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

JULY 11, 2023

You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs? When it comes to hotel management jobs , there are many roles you can consider.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

SiteMinder

OCTOBER 11, 2022

Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. Management department.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

SiteMinder

OCTOBER 11, 2022

Technology in the hotel industry continues to advance at a rapid pace and hotel property management software (PMS) remains essential for hoteliers looking to improve how they run their business. The key to reaping the benefits of an effective hotel management software system is to select the right one for your property.

Housekeeping 52

Housekeeping Property Management Book Reservations 52

SiteMinder

JULY 4, 2024

Focusing on guest satisfaction goes beyond providing excellent service – it’s about creating memories that foster loyalty and drive business growth. If you can achieve it, guests won’t want to look elsewhere because they get everything they need from your property. Here are some tips on how to build a killer brand.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

Xotels

NOVEMBER 2, 2021

Communicate & Cross-communicate. Impact of COVID-19 on Operations The key to providing exceptional customer service, and thereby, creating a successful hotel business, starts with hotel operations at the foundation. Cross-communication is the only way to overcome persisting operational bottlenecks. .

Communication 52

Communication Information Housekeeping Article 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Customer Service Housekeeping 59

SiteMinder

AUGUST 12, 2024

The algorithm does a better job of rewarding your great customer service – so the more you deliver outstanding guest experiences, the more you’ll benefit. A property that has many consistently good reviews will rank higher than one that has many reviews, some of which are good and some of which are poor.

Information 52

Information Book Blog Demo 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. From food and beverage to travel and tourism, any role within the hospitality sector requires providing a service to customers. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Customer Service Housekeeping 52

SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. Property management A.I

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

STAAH

JULY 11, 2023

The “HospiTech” space is awash with solutions that promise they are the new panacea or can provide silver bullets to unwary hoteliers; non more so than “All-in-One Property Management System (PMS)” providing channel management and booking engine capabilities (as well as of course managing reservations).

Property Management 85

Property Management Front Desk Operations Pricing Reservations 85

SiteMinder

JULY 23, 2023

In partnership with SiteMinder, the jointly-developed technology allows boutique hotels and B&Bs to have a real-time connection sending room rates between their property management system (PMS) and Airbnb via SiteMinder’s channel manager. Prompt communication helps build trust with potential guests.

Book 52

Book Information Accounting Pricing 52

InnQuest

AUGUST 15, 2023

A hotel channel manager is a software tool used in the hospitality industry to manage and synchronize online distribution channels. Each of these channels provides a set of APIs that allow the channel manager to communicate with their servers. What Other Systems Can You Use With A Channel Manager At Your Hotel?

Reservations 130

Reservations Book Property Management Pricing 130

SiteMinder

FEBRUARY 25, 2024

With an online booking plugin, you can stay in touch with your guests from start to finish, using personalised communications enabled via pre-stay emails, as well as post-stay emails and TripAdvisor review auto-triggers for completed stays. Automated guest notifications and communications. Optional extras and special offers.

Book 52

Book Reservations Pricing Communication 52

Modern Restaurant Management

DECEMBER 17, 2020

It also found that consumers: Shop locally for quality goods and experiences : In addition to supporting the local community, consumers choose to shop at small businesses for the quality of goods (48 percent) and customer service (45 percent) as well as the ability to find unique/niche merchandise (44 percent).

Travel and Tourism 167

Travel and Tourism Sanitation Marketing Training 167

InnQuest

JULY 11, 2022

Provide Exceptional Customer Service – Last but not least, the key to successful retention marketing for any business is to provide an exceptional customer service experience. Book a demonstration of our award-winning hotel management software here.

Marketing 130

Marketing Travel and Tourism Definition Book 130

SiteMinder

JUNE 25, 2024

The industry transformations happening around us Let’s dive for a minute into the world of retail, which both we and our customers know so well. Physical stores, online shops and customer service centres largely operated as separate entities with little to no interaction, and shopping was anything but seamless.

Book 52

Book Events Customer Service Accounting 52

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Outline their strengths and weaknesses: Evaluate their offerings, pricing, location, amenities, marketing, customer service, and online reputation.

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Modern Restaurant Management

OCTOBER 8, 2020

Staff are able to shift to front of the house roles where needs have increased for customer service-oriented activities like heavier and regular cleaning regimes, delivery and takeout order fulfillment, and outdoor ordering and hosting. Link technology enabling the iPad to communicate wirelessly to the BOHA! Olo Releases Serve.

Marketing 155

Marketing Information Scheduling Download 155

Modern Restaurant Management

SEPTEMBER 15, 2020

In addition to using third-party platforms, restaurants must develop their own muscle to communicate and transact with consumers. A restaurant’s main goal is to sell good food and provide a great customer experience. “After a string of local break-ins, there was an urgent need to secure our restaurants quickly.

Marketing 162

Marketing Sanitation Multi-Unit Operations Information 162