Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Lastly, with the rise of inflation, consumers want their dollar to stretch even further and are continually looking for value beyond just low prices.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Metasphere

AUGUST 11, 2023

Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences. These systems can monitor guest activities and sentiments across various channels, including social media, email, and customer service interactions.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

Front of House 180

Front of House Customer Service Accounting Communication 180

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Prices for real estate, inventory, and labor are rising. Automated technology can help businesses cut costs and give customers the experiences they want.

Customer Service 193

Customer Service Front of House Server Pricing 193

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Improving Communication with Customers With inflation increasing at record levels, it will be critical for QSR brands to easily relate the costs of materials, sourcing, and labor to customers clearly and concisely.

Pricing 189

Pricing Communication Customer Service Information 189

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  Online booking software helps hotels track rooms, see how many guests want to stay, and change room prices to make most profits automatically. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotel Owner

NOVEMBER 10, 2023

As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform, process that data using the latest AI & machine learning techniques, and complement it with amazing customer service. “Our capabilities and vision have outgrown the OTA Insight name,” said Sean Fitzpatrick, CEO. “As

Customer Service 97

Customer Service Pricing Marketing Communication 97

Revenue Hub

JUNE 18, 2024

as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. The guests’ ratings for price fairness went down by a small amount.

Guest Satisfaction 106

Guest Satisfaction Pricing Housekeeping Communication 106

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

JANUARY 22, 2024

Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great. Friendly, quick service, and attentive team members make a big difference in the whole dining experience. Conduct market research to verify that your pricing corresponds to perceived value.

Reservations 181

Reservations Customer Service Marketing Pricing 181

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Guest Satisfaction 101

Guest Satisfaction Information Catering Document 101

Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service.

Book 91

Book Customer Service Guest Satisfaction Pricing 91

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. This data can be used to optimize pricing strategies, improve marketing efforts, and better understand guest preferences.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Hotelogix

SEPTEMBER 5, 2024

By leveraging software systems and smart devices, hotels can automate guest check-in, room management, billing, and customer service inquiries. This data can be used to optimize pricing strategies, improve marketing efforts, and better understand guest preferences.

Housekeeping 100

Housekeeping Reservations Scheduling Book 100

Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. If competitors are easier to find and communicate with, your business could lose customers quickly. Hire the Right People.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

Modern Restaurant Management

NOVEMBER 28, 2022

However, when the pandemic hit, people were less sensitive to prices. This has freed up cashiers who can be reallocated to food production or to enhance the customer service experience. Self-service technology also allows businesses to implement integrations such as loyalty programs that reward consumers for their business.

Budgeting 201

Budgeting Customer Service Communication Pricing 201

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Hoteliers can use automated revenue management solutions to forecast pricing accurately, ensuring they are ready for high-traffic seasons and events.

Reservations 136

Reservations Housekeeping Property Management Book 136

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 52

Book Communication Pricing Property Management 52

Hotel Business

JULY 26, 2023

Hotels have risen to the challenge by ratcheting up staffing and doubling down on customer service. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study , released today, staff service garners the highest level of satisfaction among all guest experience factors measured. With average U.S. According to the J.D.

Guest Satisfaction 98

Guest Satisfaction Pricing Customer Service Communication 98

Synergy Suite

SEPTEMBER 17, 2024

Unfortunately, many businesses fall victim to common pitfalls, such as neglecting communication or basing decisions solely on price. These mistakes can damage relationships, lead to inconsistent supply chains, and ultimately affect customer satisfaction.

Vendor Management 52

Vendor Management Scheduling Procurement Pricing 52

7 Shifts

NOVEMBER 23, 2023

Support and Customer Service How responsive and effective is your current provider's support? Analyze costs and support Evaluate the price (including hidden charges) against the benefits offered. Find out about each provider’s customer service and support so you know if they can be counted on to resolve issues quickly.

Download 88

Download Demo Customer Service Training 88

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships.

Book 217

Book Pricing Reservations Information 217

7 Shifts

AUGUST 18, 2024

This will give you a good idea of their product and service. Make sure to get quotes from multiple suppliers so you can compare prices and services. These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

STAAH

JULY 11, 2023

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. With a best-of-breed approach, you can select the most powerful and specialised tools for each specific function, such as revenue management, channel management, or guest communication.

Property Management 87

Property Management Front Desk Operations Pricing Reservations 87

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? How Can AI Really Benefit the Restaurant Industry?

Marketing 167

Marketing Communication Information Customer Service 167

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 78

POS Systems Scheduling Reservations Communication 78

InnQuest

AUGUST 15, 2023

Hotels face a daunting challenge as travelers seek convenience and competitive prices: how to efficiently manage their room inventory across multiple online distribution channels while maintaining real-time updates and avoiding overbooking. To learn about hotel pricing strategies to boost revenue in 2023, read this.

Reservations 130

Reservations Book Property Management Pricing 130

SiteMinder

FEBRUARY 25, 2024

Visible apps are those the guest will directly interact with, such as a chatbot or price comparison tool. Automated guest notifications and communications. Whether it’s helping with communication or make the booking process simpler, direct bookings can be gained from social media via your booking engine and plugins. 123Compare.me

Book 52

Book Reservations Pricing Communication 52

Modern Restaurant Management

AUGUST 26, 2024

Filters can help users find what they're looking for, along with product descriptions and prices. Look for features such as real-time order tracking and easy search functions to enhance the customer experience. Fair Commission Rates : Look for delivery services with reasonable commission rates.

POS Systems 179

POS Systems Training Front of House Information 179

Revenue Hub

NOVEMBER 24, 2022

It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? The core of a good hotel marketing strategy is to promote the right product in the right place , at the right price , and at the right time to the right audience.

Marketing 94

Marketing Pricing Book Communication 94

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Restaurants had all independently decided to increase platform pricing, tentatively at first and then more boldly when consumers didn’t push back.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service. Your visitors will find the discounted prices so attractive that they will accept them.

Book 220

Book Reservations Communication Pricing 220

Hotel Owner

MARCH 9, 2023

For example, you may find that your hotel is located in an area with high demand for spa services, but that there are already several established spas nearby. This may require you to differentiate your spa by offering unique services or pricing strategies.

Training 52

Training Customer Service Communication Marketing 52

STAAH

FEBRUARY 13, 2023

Today, the collection of customer data, combined with the improvements to computer technology, means that AI can be utilised for a huge range of functions, from basic customer service to personalisation tasks, and more advanced problem-solving. Here’s a list of a few in detail: Chatbots or virtual assistants.

Guest Retention 83

Guest Retention Information Book Housekeeping 83