Restaurant Engine

DECEMBER 25, 2024

There are several reasons for this, including your food, your pricing, and your customer service. The style of customer service you offer, the uniforms your staff wear, and how your team interacts with your customers. All of your marketing how do you communicate with people?

Communication 93

Communication Customer Service Accounting Presentation 93

Modern Restaurant Management

MARCH 30, 2022

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

Front of House 180

Front of House Customer Service Accounting Communication 180

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 98

Communication Information Customer Service Events 98

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills.

Communication 78

Communication Server Special Events Training 78

Modern Restaurant Management

NOVEMBER 24, 2020

Explore areas where you can purchase supplies in bulk to cut long-term costs, consider raising prices where it makes sense, and work to improve discounts and payment terms with your suppliers. If competitors are easier to find and communicate with, your business could lose customers quickly. Hire the Right People.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

MARCH 21, 2023

Many brands have been experimenting with new technology to help reduce the demand for labor and combat recent price inflation. Improving Communication with Customers With inflation increasing at record levels, it will be critical for QSR brands to easily relate the costs of materials, sourcing, and labor to customers clearly and concisely.

Pricing 189

Pricing Communication Customer Service Information 189

Modern Restaurant Management

AUGUST 28, 2024

Continuous education on new products, services, and company policies not only enhances customer service skills but also reinforces the importance of brand consistency. Lastly, with the rise of inflation, consumers want their dollar to stretch even further and are continually looking for value beyond just low prices.

Guest Satisfaction 176

Guest Satisfaction Training Customer Service Accounting 176

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Prices for real estate, inventory, and labor are rising. Automated technology can help businesses cut costs and give customers the experiences they want.

Customer Service 193

Customer Service Front of House Server Pricing 193

7 Shifts

NOVEMBER 25, 2024

In fact, 70% of Americans said they were willing to spend more money when they believe they were provided with excellent customer service. On the other end of that spectrum, 91% of customers who are unhappy with your service will not do business with you again.

Back of House 88

Back of House Training Procurement Server 88

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

NOVEMBER 28, 2022

However, when the pandemic hit, people were less sensitive to prices. This has freed up cashiers who can be reallocated to food production or to enhance the customer service experience. Self-service technology also allows businesses to implement integrations such as loyalty programs that reward consumers for their business.

Budgeting 201

Budgeting Customer Service Communication Pricing 201

Modern Restaurant Management

JANUARY 22, 2024

Exceptional Customer Service: The Pillar of Consumer Satisfaction Good food is not the only thing that makes a restaurant great. Friendly, quick service, and attentive team members make a big difference in the whole dining experience. Conduct market research to verify that your pricing corresponds to perceived value.

Reservations 181

Reservations Customer Service Marketing Pricing 181

InnQuest

OCTOBER 5, 2022

These platforms offer multiple benefits for the price paid, including marketing and exposure to global markets. Establish A Personal Relationship With Your Customers: It goes without saying — learning to increase direct hotel bookings also helps hoteliers build stronger customer relationships.

Book 217

Book Pricing Reservations Information 217

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

SiteMinder

MARCH 25, 2025

Tools like SiteMinders c hannel manager allow your reservations manager to update room availability and rates across all booking platforms instantly, eliminating the risk of overbookings and ensuring every room is sold at the right price. Strong communication : Clear, prompt responses to guests and staff are crucial.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Revenue Hub

JUNE 18, 2024

as well as ensuring that the front desk provides the best possible customer service to guests, 24/7. A common concern for many hoteliers (especially Front Desk Managers) is that guests will be upset and feel “ripped off” if a hotel implements dynamic pricing. The guests’ ratings for price fairness went down by a small amount.

Guest Satisfaction 109

Guest Satisfaction Pricing Housekeeping Communication 109

Hotelogix

JULY 5, 2024

It helps small hotels by managing their rooms, setting prices, and deciding rules like minimum stay.  Online booking software helps hotels track rooms, see how many guests want to stay, and change room prices to make most profits automatically. One dashboard makes it easy to set prices based on demand and available rooms.

Reservations 130

Reservations Guest Satisfaction Book Property Management 130

Hotel Owner

NOVEMBER 10, 2023

As Lighthouse, we bring the most accurate, real-time data from multiple sources into a single platform, process that data using the latest AI & machine learning techniques, and complement it with amazing customer service. “Our capabilities and vision have outgrown the OTA Insight name,” said Sean Fitzpatrick, CEO. “As

Customer Service 97

Customer Service Pricing Marketing Communication 97

Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

InnQuest

FEBRUARY 3, 2023

To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service. Your visitors will find the discounted prices so attractive that they will accept them.

Book 220

Book Reservations Communication Pricing 220

Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)? What does a customer communication manager do?

Communication 52

Communication Training Information Customer Service 52

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Information 109

Information Guest Satisfaction Catering Document 109

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. Yelp is not free but a paid partnership for enhanced listings is fairly reasonable in price with the right negotiation. Annabel Maw, Director of Communications, JotForm. What can restaurants do right now to reach guests and get them to visit?

Marketing 234

Marketing Communication Information Reservations 234

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. These include: Chatbots and customer-facing AI : Who doesn’t want to enhance their dining experience? How Can AI Really Benefit the Restaurant Industry?

Marketing 167

Marketing Communication Information Customer Service 167

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. Restaurants had all independently decided to increase platform pricing, tentatively at first and then more boldly when consumers didn’t push back.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

Modern Restaurant Management

MAY 14, 2021

Perhaps, having a discussion with employees, and providing educational communication materials on how composting works, and what scraps can go inside the composting bin and what cannot. In the beginning, it might be helpful to educate team members on the benefits and process of composting. It’s a win-win.

Customer Service 211

Customer Service Scheduling Communication Pricing 211

Modern Restaurant Management

JANUARY 8, 2024

Consider, for instance, a scenario in which your Point of Sale (POS) system can forecast the popularity of a new dish based on historical customer behaviour. This capability can prove invaluable for refining pricing strategies, optimising ingredient and waste management, and planning forthcoming shifts, among other benefits.

Pricing 215

Pricing Catering Training Marketing 215

InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Hoteliers can use automated revenue management solutions to forecast pricing accurately, ensuring they are ready for high-traffic seasons and events.

Reservations 136

Reservations Housekeeping Property Management Book 136

Metasphere

AUGUST 11, 2023

Real-time Insights for Proactive Service AI-driven CRM systems provide hotels with real-time insights into guest interactions and preferences. These systems can monitor guest activities and sentiments across various channels, including social media, email, and customer service interactions.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Modern Restaurant Management

APRIL 29, 2021

“You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” This is due to the fact that guests ‘self-serve’ all of their beverages freeing the servers to focus on taking food orders and giving great customer service.”

Scheduling 221

Scheduling Training Server Pricing 221

7 Shifts

NOVEMBER 15, 2024

Strong relationships with vendors help you land the best pricing and priority delivery, especially for high-demand items. Another factor to consider is pricing. It may involve offering a mix of premium and budget-friendly drinks to appeal to more customers. Feedback and open communication are also key.

Events 78

Events Training Scheduling Communication 78

7 Shifts

AUGUST 18, 2024

Not only do you have to manage many costs including, labor, equipment, and food—but you have to do it while dealing with inevitable price increases. Labor Cost Percentage Averages Below is a breakdown of average labor cost percentages in Q4 of 2017: Quick service: 29.4% However, this can harm customer service and profits.

POS Systems 148

POS Systems Scheduling Budgeting Pricing 148

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 97

Book Communication Pricing Property Management 97

STAAH

JULY 11, 2023

It typically includes modules for managing reservations, front desk operations, housekeeping, guest communication, accounting, reporting, and more. With a best-of-breed approach, you can select the most powerful and specialised tools for each specific function, such as revenue management, channel management, or guest communication.

Property Management 104

Property Management Front Desk Operations Pricing Reservations 104

Modern Restaurant Management

AUGUST 26, 2024

Filters can help users find what they're looking for, along with product descriptions and prices. Look for features such as real-time order tracking and easy search functions to enhance the customer experience. Fair Commission Rates : Look for delivery services with reasonable commission rates.

POS Systems 179

POS Systems Training Front of House Information 179

7 Shifts

MAY 31, 2021

Customer Service. Customer service can make or break a guest experience. Customers are more likely to speak about their experiences with others when they're negative, as only about one in four consumers would stay silent about a negative interaction with a business. Service Model.

Server 145

Server Scheduling Portion Control Customer Service 145