Hotel Owner

NOVEMBER 18, 2024

Holiday season is well underway – presenting hoteliers with an opportunity to fill their stockings with extra revenue! Hotel staff are often overwhelmed with functions and events, special menus, and servicing rooms during a peak travel season. Halloween’s pumpkins have been traded in for Christmas trees.

Presentation 52

Presentation Reservations Customer Service Catering 52

Modern Restaurant Management

MAY 8, 2024

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Take Chick-fil-a for example: a QSR that is renowned for its fast but attentive, personalized, human-delivered customer service. This line is often blurred.

Customer Service 193

Customer Service Front of House Server Pricing 193

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters.

Scheduling 158

Scheduling Reservations Communication Training 158

Modern Restaurant Management

NOVEMBER 24, 2020

If competitors are easier to find and communicate with, your business could lose customers quickly. During COVID-19, restaurants need to be equipped to market delivery services and able to easily communicate fluctuating hours to their guests.

Budgeting 230

Budgeting Communication Training & Development Marketing 230

Modern Restaurant Management

APRIL 8, 2024

However, the same abbreviated timeline is present for kitchens and delivery times, stock rotation, and refrigeration all must be considered. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. There is no slow moving in these industries.

Front of House 187

Front of House Customer Service Accounting Communication 187

Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. Revenue from hotel ancillary services is projected to grow by 10% annually until 2024. Hotels that use AI for customer service see a 25% increase in direct bookings.

Book 93

Book Customer Service Guest Satisfaction Pricing 93

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Keeping everyone informed about ship operations and changes means that communication is vital. Communication Communication is one of the most important interpersonal skills.

Travel and Tourism 52

Travel and Tourism Communication Customer Service Events 52

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Be thorough in your communication. Be thorough in your communication. Questions are encouraged.

Training 122

Training Customer Service Communication Information 122

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

Revenue Hub

AUGUST 29, 2023

Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives. Send a personalized pre-arrival email that introduces them to the additional services available.

Communication 70

Communication Book Article Reservations 70

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

JANUARY 9, 2023

Could Twitter actually present business opportunities for hotels in 2023 and beyond? Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. A Tale of Twitter – How it Started and Where we are Now.

Communication 85

Communication Article Customer Service Accounting 85

Les Roches

SEPTEMBER 16, 2024

This growth presents a multitude of opportunities, not only for hotels themselves but also for individuals seeking a rewarding career as hotel inspectors. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction. trillion in 2023.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Hotel Owner

FEBRUARY 7, 2023

Donika Hoxhaj, front office manager at multiple New York hotels, says: “As front-desk managers, we’re the first physical interaction with visitors, so it’s essential we use all the tools we can to deliver exceptional customer service. As with any job in the fast-moving hospitality environment, there will be hurdles to address.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. You’ll also be able to develop your soft skills by focusing on communication, leadership, problem-solving and cultural awareness, which are essential for success in the hospitality industry.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

STAAH

JANUARY 29, 2024

A commission is only applied to successful, paid bookings, presenting no risk to property owners and managers,” says Enrique. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking.

Book 81

Book Catering Customer Service Business Development 81

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. ” As multitasking increases, so will this form of response and communication. Voice Response Taps into Emotions.

Marketing 168

Marketing Article Information Communication 168

InnQuest

FEBRUARY 3, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

Les Roches

APRIL 3, 2023

This includes overseeing staff, inventory management, creating menus and pricing dishes, ensuring customer satisfaction, and adhering to sanitation and safety regulations. Restaurant managers must be knowledgeable about every aspect of their business, from front-of-house restaurant operations to food preparation and presentation.

Customer Service 52

Customer Service Budgeting Communication Training 52

SiteMinder

JULY 18, 2024

SiteMinder uses more sophisticated technology and I have many more options to present our hotel on the booking platforms the way that I want it. ” According to Miles, the hotel’s external perception has also improved, thanks to improved communication and personalisation delivered by Guest Engagement.

Book 52

Book Customer Service Communication Presentation 52

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric.

Communication 52

Communication Housekeeping Customer Service Training 52

Lithos POS

DECEMBER 19, 2023

It also helps in effective communication in every department to others. His duties include executing marketing strategies, recruitment, and hiring, ensuring food quality, staff training, and maintaining effective communication between the administrative team, kitchen staff, and front-of-house employees.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Revenue Hub

FEBRUARY 7, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service.

Article 82

Article Book Customer Service Reservations 82

Les Roches

JUNE 24, 2024

How to start a hotel management company 24th June, 2024 In this article The hospitality industry is a dynamic and thriving sector that presents plenty of opportunities for aspiring entrepreneurs. Implement email marketing campaigns to nurture leads, communicate with clients and promote special offers or events.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Modern Restaurant Management

FEBRUARY 5, 2021

Managers will wear smartwatches that provide alerts in real-time from check-in to check-out, allowing expedited service and guest response, and providing the ability to monitor the restaurant flow for a seamless guest experience. ’s service model and how this would apply and is driven with Technology.

Customer Service 191

Customer Service Communication Presentation Training 191

Les Roches

MARCH 6, 2024

It is a comprehensive framework that guides how a brand is positioned, perceived and communicated to its target audience. Conversely, marketing strategy is the implementation arm of branding, translating target positioning and messaging into actionable campaigns, initiatives and communications across various channels.

Marketing 52

Marketing Communication Brand Management Information 52

Synergy Suite

JANUARY 17, 2023

They keep the dining areas and bathrooms clean and tidy and presentable. They communicate with the kitchen staff to make sure menu items don’t run low, and sometimes they even help with food prep, or putting dishes together themselves. Customer service training may include focused training on soft skills that should be improved.

Training 52

Training Customer Service Communication Sanitation 52

Les Roches

MAY 24, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Food preparation and presentation: Plating and presentation are important parts of the restaurant experience for customers. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

Marketing 234

Marketing Communication Information Reservations 234

Les Roches

MAY 9, 2023

Customer service and feedback You should always make sure that you use feedback to improve the services and public opinion of your restaurant. Food preparation and presentation: Plating and presentation are important parts of the restaurant experience for customers. These also play into effective teamwork.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

SEPTEMBER 19, 2024

Use a system-wide approach Engaging stakeholders and maintaining effective communication is essential for the success of QA programs. Involve all relevant stakeholders including management, employees, suppliers and customers in the QA process, as their input and feedback are crucial for developing effective strategies.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

MAY 25, 2023

Some of the top skills for the hospitality industry include: Communication Teamwork skill Team leadership Adaptability Flexibility Resilience Decision-making Creativity Critical thinking Strong work ethic Why are these skills important? Excellent communication also means you can deliver excellent customer service.

Communication 52

Communication Hospitality Management Training Customer Service 52

The Restaurant Times

OCTOBER 22, 2021

Customer experience is a top priority for business as it can help in reducing churn while increasing revenue, thus providing for higher profits. For many, customer service and customer experience are seemingly interchangeable. Encourage Effective Communication Between Staff Members. Showcase A Social Wall .

Communication 59

Communication Catering Customer Service Presentation 59

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. As soon as a guest presents their ID at check-in, the scanner reads and validates the information in just a few seconds—eliminating the need for lengthy waits or manual checks.

Information 59

Information Reservations Guest Satisfaction Book 59