Modern Restaurant Management

FEBRUARY 2, 2024

These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world. The Need for Advanced Networking in Modern Restaurants Today's restaurants face many challenges that impact their ability to provide exceptional service and maintain operational efficiency.

Customer Service 189

Customer Service Front of House Communication Training 189

Modern Restaurant Management

FEBRUARY 28, 2020

Just as verbal interaction can offer more opportunities to tap into human emotions than static visuals, so does smart speaker-based communication present novel ways to connect emotionally with consumers. ” As multitasking increases, so will this form of response and communication. Voice Response Taps into Emotions.

Marketing 168

Marketing Article Information Communication 168

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. During orientation, share a presentation or video that reviews the key principles of your restaurant's culture. Be thorough in your communication. Be thorough in your communication. Questions are encouraged.

Training 122

Training Customer Service Communication Information 122

Modern Restaurant Management

SEPTEMBER 16, 2020

Restaurants need to communicate the change in safety measures and share the experience. But for many safety is still the first concern, restaurants must make guests feel safe to enjoy the restaurants and that means communicating clearly to guests all the efforts you are taking to create a safe environment.

Marketing 234

Marketing Communication Information Reservations 234

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Modern Restaurant Management

FEBRUARY 5, 2021

Managers will wear smartwatches that provide alerts in real-time from check-in to check-out, allowing expedited service and guest response, and providing the ability to monitor the restaurant flow for a seamless guest experience. ’s service model and how this would apply and is driven with Technology.

Customer Service 191

Customer Service Communication Presentation Training 191

InnQuest

FEBRUARY 3, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service.

Book 220

Book Reservations Communication Pricing 220

7 Shifts

OCTOBER 1, 2024

Serving fresh, delicious, and well-prepared food can make a big difference in how customers perceive your restaurant. High-quality food not only satisfies hunger but also creates memorable dining experiences that customers will want to repeat. Presentation also matters.

Scheduling 158

Scheduling Reservations Communication Training 158

Hotel Owner

NOVEMBER 18, 2024

Holiday season is well underway – presenting hoteliers with an opportunity to fill their stockings with extra revenue! Hotel staff are often overwhelmed with functions and events, special menus, and servicing rooms during a peak travel season. Halloween’s pumpkins have been traded in for Christmas trees.

Presentation 116

Presentation Reservations Customer Service Catering 116

Metasphere

AUGUST 11, 2023

AI-powered CRM systems have developed how hotels manage guest interactions, analyze data, and deliver highly personalized services. In this blog, we will present the exciting advancements and benefits of AI in hotels for CRM, shedding light on how this cutting-edge technology is reshaping the landscape of the industry.

Customer Service 52

Customer Service Guest Satisfaction Blog Information 52

Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. Revenue from hotel ancillary services is projected to grow by 10% annually until 2024. Hotels that use AI for customer service see a 25% increase in direct bookings.

Book 108

Book Customer Service Guest Satisfaction Pricing 108

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. You should be communicating concerns during one-on-one meetings.

Download 148

Download Scheduling Communication Accounting 148

Revenue Hub

AUGUST 29, 2023

Subscribe to our weekly newsletter and stay up to date They establish a direct line of communication with guests, enabling tailored upsell propositions, personalized cross-sell recommendations, and effortless enrolment into loyalty initiatives. Send a personalized pre-arrival email that introduces them to the additional services available.

Communication 93

Communication Book Article Reservations 93

Revenue Hub

JANUARY 9, 2023

Could Twitter actually present business opportunities for hotels in 2023 and beyond? Given the ability to communicate in real time, this was also my platform of choice to reach out to businesses for information or whenever I needed instant customer service. A Tale of Twitter – How it Started and Where we are Now.

Communication 98

Communication Article Customer Service Accounting 98

eZee Absolute

NOVEMBER 11, 2024

These incidents can occur in various forms—whether it’s a fake ID being presented at the front desk or stolen credit card information being used for bookings. As soon as a guest presents their ID at check-in, the scanner reads and validates the information in just a few seconds—eliminating the need for lengthy waits or manual checks.

Information 59

Information Reservations Guest Satisfaction Book 59

Hotelogix

FEBRUARY 17, 2025

Be it technology or effective methods of customer servicing; these associations present much-needed resources that help individuals function more effectively. Member Engagement Hotelogix provides tools for associations to enhance member engagement and communication.

Travel and Tourism 100

Travel and Tourism Events Training Marketing 100

7 Shifts

NOVEMBER 15, 2024

70% of customers are more likely to return if their complaint is resolved in their favor, so the bar manager you find should be skilled at finding fair resolutions. They may train staff to double-check bills before presenting them to customers or implement digital billing systems that reduce human error.

Events 78

Events Training Scheduling Communication 78

Hotel Owner

FEBRUARY 7, 2023

Donika Hoxhaj, front office manager at multiple New York hotels, says: “As front-desk managers, we’re the first physical interaction with visitors, so it’s essential we use all the tools we can to deliver exceptional customer service. As with any job in the fast-moving hospitality environment, there will be hurdles to address.

Housekeeping 102

Housekeeping Communication Information Scheduling 102

STAAH

JANUARY 29, 2024

A commission is only applied to successful, paid bookings, presenting no risk to property owners and managers,” says Enrique. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking.

Book 104

Book Catering Customer Service Business Development 104

Revenue Hub

FEBRUARY 7, 2023

Be sure to present these offers before the guest arrives. To evaluate if you can clinch the deal, communicate pre-stay emails on the day or up to a week before the guests’ predetermined arrival. Prioritize the guest experience and genuinely provide exceptional customer service.

Article 97

Article Book Customer Service Reservations 97

InnQuest

OCTOBER 25, 2023

Present-day hotel chatbots can assist guests with a range of services, including reservation bookings, room service orders, local activity recommendations, and information about nearby attractions. This ability to communicate in guests’ native languages not only fosters trust but also streamlines guest interactions.

Guest Satisfaction 130

Guest Satisfaction Reservations Book Information 130

7 Shifts

JANUARY 31, 2024

A better description might be a balancing act that presents new and unique challenges every day. This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. Notice a spill that your staff is too in the weeds to address?

Scheduling 158

Scheduling Front of House Training Customer Service 158

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Attention to Detail. Cleanliness.

Back of House 148

Back of House Server Front of House Download 148

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

Scheduling 148

Scheduling Server Communication Sanitation 148

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

7 Shifts

OCTOBER 9, 2019

A mobile app in particular allows customers to create a profile, track their rewards, get exposed to the brand more frequently, and, most importantly, receive new offers. Integrating your mobile app with your POS takes things a step further by helping you gather more meaningful data and provide exceptional customer service.

Marketing 113

Marketing Reservations Accounting Information 113

7 Shifts

APRIL 7, 2021

During the orientation process, experienced workers or trainers will present key knowledge about your business, practices, and other relevant information about your staff's basic performance. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 148

Training Information Scheduling Customer Service 148

Revenue Hub

NOVEMBER 24, 2022

It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? It covers everyone who is directly or indirectly involved in marketing, selling, or offering customer service for your property. NB: This is an article by Staah. Conclusion.

Marketing 98

Marketing Pricing Book Communication 98

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Keeping everyone informed about ship operations and changes means that communication is vital. Communication Communication is one of the most important interpersonal skills.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. Communication between front of house and back of house staff is crucial to ensure that orders are taken and prepared accurately and efficiently.

Front of House 52

Front of House Back of House Server Customer Service 52

STAAH

NOVEMBER 22, 2022

It’s all about how the message is being communicated, how it is sent to future & existing guests plus how well are your campaigns planned? It covers everyone who is directly or indirectly involved in marketing, selling, or offering customer service for your property. Conclusion.

Marketing 98

Marketing Pricing Book Blog 98

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

The Restaurant Times

OCTOBER 22, 2021

Customer experience is a top priority for business as it can help in reducing churn while increasing revenue, thus providing for higher profits. For many, customer service and customer experience are seemingly interchangeable. Encourage Effective Communication Between Staff Members. Showcase A Social Wall .

Communication 59

Communication Catering Customer Service Presentation 59

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. Remember, happy employees pay it forward, and that means the end result is happy customers. Provide Excellent Customer Service.

Training 80

Training Customer Service Catering Communication 80

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric.

Communication 52

Communication Housekeeping Customer Service Training 52