Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. What you say – or don’t say – can affect guests’ opinions about your hotel long before they set foot on your property.‍ Why Communicate With Hotel Guests Before Their Stay?

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Communication Guest Satisfaction Article Customer Service 109

Revenue Hub

MARCH 12, 2024

There are great articles out there talking about customer service during the stay. But they failed to address the customer service provided before potential customers turn into guests. Without perfect customer service at that stage, your chances of getting more reservations decrease significantly.

Customer Service 107

Customer Service Book Article Reservations 107

Revenue Hub

JANUARY 15, 2024

Customer service is an undeniable staple of hospitality. But great customer service wouldn’t exist without great guest communication. That’s because emails are one of the most efficient ways to communicate with guests. That’s because emails are one of the most efficient ways to communicate with guests.

Communication 109

Communication Reservations Customer Service Article 109

Revenue Hub

DECEMBER 7, 2023

Some of us still remember booking hotels before the digital age. It often involved receiving a tourist information guidebook with basic hotel descriptions and phone numbers only. As a hotel, having an online booking engine on your website is synonymous with good customer service—and it makes life easier for you, too.

Communication 109

Communication Book Reservations Information 109

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Hotelogix

AUGUST 26, 2024

What do you think should be the most important quality of a hotel manager? If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. Lets dive deep into the impact of communication in hotel industry. What is the Communication System in Hotels? 

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revenue Hub

MAY 10, 2023

The surge in customer service channels presents an unprecedented challenge for hoteliers, as their response time window starts to dwindle. Understand the difference: omnichannel vs. multichannel In a nutshell, a multichannel strategy means communicating with travelers on separate channels.

Communication 97

Communication Customer Service Presentation Reservations 97

Revenue Hub

MARCH 2, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. additional channels.

Communication 98

Communication Reservations Article Customer Service 98

Hotelogix

SEPTEMBER 12, 2024

In the age of digital transformation, top hotel review websites have become crucial in shaping the reputation and success of hotels worldwide. These platforms provide travelers with insights into the services, amenities, and experiences hotels offer, making them pivotal in the decision-making process for accommodations. 

Competitive Analysis 211

Competitive Analysis Guest Satisfaction Customer Service Book 211

Revenue Hub

MAY 16, 2023

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

Communication 98

Communication Information Customer Service Events 98

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. What is customer service? Customer service refers to the interactions a business has with its customers.

Customer Service 88

Customer Service Training Information Communication 88

SiteMinder

NOVEMBER 24, 2024

But one difference is how hands-on hospitality leadership can be – hotel managers tend to have more customer interactions than leaders in other industries, particularly at small-to-medium properties. Effective communication: The ability to clearly convey information to team members and guests.

Training 93

Training Communication Workshop Customer Service 93

Modern Restaurant Management

JUNE 4, 2020

From reduced hours to limited resources, to complete closures, this global pandemic hasn't spared restaurants and hotels in the slightest. However, states across the country are beginning to lift stay at home orders, which means these types of businesses can finally ease into serving customers in person.

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Sanitation Customer Service Communication Budgeting 201

Horizon Hospitality

SEPTEMBER 4, 2024

We use Interpersonal skills when interacting and communicating with others to help start, build, and sustain relationships. These skills include working creatively with others, communicating clearly, collaborating, adapting to change, flexibility, interacting effectively with diverse teams, guiding and leading others, and being responsible.

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Hospitality Management Customer Service Communication Server 130

InnQuest

FEBRUARY 3, 2023

Exceptional guest experience can elevate a hotel’s reputation and increase revenue and repeat stays. An effective strategy that can help is to upsell additional services or products relevant to customers. According to studies, it can cost five times more to attract new customers than to retain existing ones.

Book 220

Book Reservations Communication Pricing 220

Revenue Hub

MAY 3, 2024

NB: This is an article from Aptech Subscribe to our weekly newsletter and stay up to date However, with technology’s growing role in hospitality optimization, the companies providing systems and solutions to hotel organizations may not always share the same mindset.

Customer Service 109

Customer Service Guest Satisfaction Communication Article 109

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

eHotelier

JUNE 27, 2024

Cloud5 Communications, a leading provider of IT solutions and services for more than 5,000 hotels across the Americas, has been awarded Mitel Hospitality’s Partner of the Year Award for Hospitality.

Customer Service 130

Customer Service Communication 130

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Hotelogix

FEBRUARY 17, 2025

  It is not merely an HR matter for hotel owners and managers; it is a deep business concern. Turnovers greatly affect customer satisfaction , wire workflows, and erode budgets. Guest Experience Changing staff often will confuse guests, reduce service quality, and damage your hotel's reputation.

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Scheduling Training Housekeeping Communication 100

InnQuest

OCTOBER 5, 2022

Hoteliers across the globe understand this and are now focusing on how to get more direct hotel bookings for their business. . Small-size B&Bs and independent hotels that cannot afford to market their brands at such a massive bandwidth are sure to benefit from this option. Direct Bookings: Overview & Benefits.

Book 217

Book Pricing Reservations Information 217

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Social Hospitality

MARCH 18, 2025

However, collaboration among marketing, customer service, and management teams is essential to maximize its effectiveness. Aligning Departments for a Unified Strategy Aligning departments in hospitality ensures a unified strategy that enhances brand messaging and customer experience.

Customer Service 52

Customer Service Scheduling Communication Document 52

Revenue Hub

JULY 2, 2024

Capacity-oriented KPIs have become the norm for performance evaluation in the hotel industry. These metrics are straightforward to measure, and the assumption that there is a direct link to revenue makes them appealing to hotel managers and asset owners. Any stakeholder assumes that it is better to have higher occupancy.

Customer Service 109

Customer Service Article Communication Reservations 109

SiteMinder

MARCH 25, 2025

What is hotel keyless entry? Hotel keyless entry systems let guests unlock their rooms without using a traditional key card. There are a few common types of keyless entry in hotels. There are a few common types of keyless entry in hotels. Learn more Digital key for hotels: How does it work?

Download 52

Download Property Management Blog Communication 52

Revenue Hub

SEPTEMBER 12, 2024

Imagine a hotel where guests feel at home, returning every time they plan some time off. This level of loyalty builds a positive reputation for the hotel while bringing tangible financial benefits. Hotels can save significant sums on marketing and advertising by focusing on retaining existing customers.

Workshop 104

Workshop Customer Service Article Guest Satisfaction 104

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. It creates value that directly impacts the business, from building customer loyalty to generating enthusiastic reviews and repeat business. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

SiteMinder

MARCH 25, 2025

What is a hotel reservations manager? A hotel reservations manager oversees the entire booking process at a hotel. Their job is to ensure accuracy, efficiency, and a smooth experience for guestsall while complying with hotel policies and procedures. For hotel owners, the value of this role goes beyond daily operations.

Reservations 52

Reservations Housekeeping Guest Satisfaction Book 52

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Definition Events 52

Hospitality Net

JULY 7, 2023

HOTEL Chatbots for hotels are automated virtual assistants designed to provide efficient and personalized customer service for guests. These AI-powered bots can, without [costly] human intervention, handle various tasks and inquiries, enhancing the guest experience and streamlining communication.

Customer Service 94

Customer Service Reservations Communication Information 94

Hotelogix

JANUARY 31, 2024

With actionable strategies and insights into the latest trends, this guide is essential for anyone looking to elevate their guest service capabilities and enhance guest experience.  Guest experience in the hospitality industry is a comprehensive term that encompasses every aspect of a guest's interaction with your hotel.

Guest Services 130

Guest Services Customer Service Book Demo 130

Les Roches

MAY 19, 2023

In the restaurant industry, customer service is integral to operations. Whether you are a career changer or want to move up the ranks, being able to demonstrate excellent restaurant customer service skills is essential for success in the industry.

Customer Service 52

Customer Service Communication Hospitality Management Reservations 52

SiteMinder

MARCH 16, 2025

What is a hotel operations manager? A hotel operations manager is responsible for overseeing the day-to-day functions of a hotel, ensuring seamless coordination between departments, maintaining high service standards, and optimising overall efficiency. With the global hotel and resort industry valued at $1.5

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Regulatory Compliance 52

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. For your hotel, your CRM software tools become a way to implement a customer focused strategy.

Information 109

Information Guest Satisfaction Catering Document 109

Revenue Hub

FEBRUARY 21, 2024

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

Communication 109

Communication Customer Service Housekeeping Article 109

Revenue Hub

JULY 3, 2023

Hotel cancellations are an inherent challenge in the hospitality industry, impacting both revenue and operational efficiency. NB: This is an article from RateGain Whether due to unforeseen circumstances, changing travel plans, or other factors, cancellations can disrupt a hotel’s occupancy and revenue forecasts.

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Guest Satisfaction Communication Book Customer Service 98