Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

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Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Defining customer service excellence.

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Les Roches

JULY 18, 2023

If you’re considering a hospitality career , it’s important to look at the skills you need to focus on for success. Communication is one of the most important skills in both your personal and professional life and is essential in hospitality.

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Les Roches

MAY 22, 2023

Effective customer communication management plays a vital part in a business’s success, from attracting prospective customers, moving them along the customer journey, and retaining them as loyal advocates. What is customer communication management (CCM)?

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Communication Training Information Customer Service 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. Digital marketing.

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Communication Blog Customer Service Marketing 52

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. Training programs should focus on customer service, communication, and industry-specific knowledge and should be ongoing to ensure that employees are always up-to-date on the latest trends and relevant best practices.

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7 Shifts

AUGUST 16, 2024

What do restaurant managers do? A restaurant manager's role is dynamic and multifaceted, requiring them to juggle various responsibilities. From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly.

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SiteMinder

FEBRUARY 29, 2024

Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. This training covers a wide range of areas including customer service, communication, problem-solving, and operational management.

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Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. We also look at guest experience and the skills required to excel in guest services jobs. What are guest services?

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Synergy Suite

MARCH 20, 2024

In addition to providing excellent customer service, front of house staff are responsible for maintaining a clean and organized dining area, processing payments, and managing reservations. It’s important for both sides to work together and communicate effectively to ensure a positive experience for everyone involved.

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Les Roches

SEPTEMBER 24, 2024

One such acronym is CXM (customer experience management), which is the strategic process of overseeing and optimizing all the interactions a customer has with a company to improve satisfaction and loyalty. Explore Les Roches’ hospitality management courses.

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Training Communication Hospitality Management Information 52

Les Roches

SEPTEMBER 19, 2024

Most of these are transferable skills, which you may have already developed working in almost any industry, though some are specific to hospitality. Taking on these roles gives you experience in a range of disciplines, from customer service and teamwork to problem solving and operations.

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Travel and Tourism Customer Service Workshop Hospitality Management 52

Les Roches

FEBRUARY 13, 2024

Keeping everyone informed about ship operations and changes means that communication is vital. Customer service: handling passenger issues and gathering feedback to improve onboard hospitality Why become a cruise director? Communication Communication is one of the most important interpersonal skills.

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Les Roches

DECEMBER 27, 2023

While navigating its complexities may se­em challenging, this guide provide­s insights and actionable tips to help you exce­l in management in the hospitality industry. What is hospitality management? It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff.

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Les Roches

AUGUST 23, 2024

Tour guides must have excellent communication skills and a deep knowledge of the areas they cover. Corporate travel manager Arranges efficient and cost-effective transport for business executives and employees. Event coordinator Organizes and oversees conferences, weddings and festivals, managing logistics from start to finish.

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Les Roches

JANUARY 25, 2024

Many travel companies also look for degrees related to tourism or hospitality management but may prioritize experience over formal education. Bachelor’s in Hospitality Management Ghost tour guide One of the more unconventional careers in adventure tourism is being a ghost tour guide.

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Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings.

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Les Roches

AUGUST 1, 2024

Their services include flight bookings, hotel reservations, customized holiday packages and event management. Utravel is known for its innovative approach and commitment to providing exceptional customer service, ensuring each travel experience is unique and memorable.

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Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

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Les Roches

MARCH 11, 2024

Below are the key skills and attributes needed to excel in the role of a travel consultant: Destination knowledge: travel consultants must have in-depth knowledge of various destinations, including popular tourist attractions, local customs, culture, cuisine, transportation options and travel regulations.

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Travel and Tourism Customer Service Training Reservations 52

Les Roches

SEPTEMBER 16, 2024

Staying updated with industry trends To provide relevant and effective recommendations, hotel inspectors stay abreast of the latest trends and best practices in hospitality. Liaising with management and staff Effective communication with all employees is crucial for implementing changes and improvements.

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Les Roches

JUNE 27, 2024

This puts them at the forefront of the industry, constantly evolving and expanding their services to meet the growing demands of travelers. Employees have the chance to take on diverse roles, from customer service and sales to marketing and operations, allowing them to broaden their skill sets and climb the career ladder in the organization.

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InnQuest

JANUARY 26, 2023

Below are four essential processes and services that hotel industry experts are automating to expand growth, boost efficiency, and increase revenue. Through automation, validated guests can use a customized app to unlock their rooms with nothing more than a phone.

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Les Roches

MAY 25, 2023

If you’ve been looking at a career path in hospitality management , you may have wondered what skills and traits you need to have in order to succeed. What are the main skills for hospitality? There are numerous skills that are useful in hospitality. This means that time management is vitally important.

Communication 52

Communication Hospitality Management Training Customer Service 52

Les Roches

MAY 9, 2023

If you’ve been looking at a career path in hospitality management , you may have wondered what skills and traits you need to have in order to succeed. What are the main skills for hospitality? There are numerous skills that are useful in hospitality. This means that time management is vitally important.

Communication 52

Communication Hospitality Management Training Customer Service 52

Les Roches

AUGUST 12, 2022

The possibilities for exciting travel, professional growth and varied management opportunities make working in hotel management a flexible and enticing option. How to manage hotels effectively. How to manage hotels effectively. To be an effective hotel manager, you’ll need to keep everything running smoothly.

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Communication Housekeeping Customer Service Training 52

Les Roches

JULY 8, 2024

If you are hoping was a career in hotel or hospitality management, then a great place to start is with a degree in this subject. Leaders prioritizing open communication and active listening create spaces for diverse perspectives to be heard and valued, supporting innovation and creativity.

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Les Roches

AUGUST 4, 2024

It’s important to make sure that you work on all these areas to start a successful career as a hotel manager. Education requirements for hotel managers Becoming a hotel manager typically requires a solid educational foundation in hospitality management or a related field.

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Les Roches

APRIL 3, 2023

Managers should also make sure that employees are following food safety practices and that any necessary certifications are up to date. Ensuring excellent customer service The hospitality industry relies heavily on excellence in customer service. What education does a restaurant manager need?

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Customer Service Budgeting Communication Training 52

Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. Hospitality management encompasses a wider range of services and sectors such as restaurants, tourism and event planning.

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Les Roches

MARCH 22, 2023

Kick-start your career in event planning Learn everything you need to know about event management and gain real-world experience for a successful career in event planning. Bachelor’s in hospitality management What does an event planner do? An event planner runs every aspect of events from start to finish.

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Les Roches

JULY 4, 2024

As the hospitality industry continues to embrace technological advancements, getting a degree in hospitality management online has become more popular, attracting students from a wide range of backgrounds. Let’s review some of the main things you will learn in an online hospitality management degree.

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Les Roches

AUGUST 21, 2024

Finance managers have average salaries of $135,506 per year. monkeybusinessimages / iStock via Getty Images Marketing and sales manager Responsible for developing and implementing strategies to attract guests and maximize revenue, these experts can command a high hospitality management pay rate.

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Les Roches

JUNE 26, 2024

Let’s look at some of the most common available for aspiring hotel managers. Bachelor of business administration in hospitality management This degree type combines foundational business principles with specialized coursework in hospitality management.

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Les Roches

MAY 24, 2023

If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills you need to succeed. There’s a range of skills that can be helpful if you want to have a career in hospitality management. What are the essential skills for a restaurant manager?

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

MAY 9, 2023

If you’re looking to start along a career path in restaurant or hospitality management, you might be wondering what skills you need to succeed. There’s a range of skills that can be helpful if you want to have a career in hospitality management. What is restaurant management?

Front of House 52

Front of House Communication Hospitality Management Customer Service 52

Les Roches

SEPTEMBER 17, 2024

Importance of leadership in the hospitality industry Strong management is essential for directly influencing the quality of service, operational efficiency and overall success of an establishment. Communication Leaders who clearly express goals, expectations and procedures find it easier to keep everyone on the same page.

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