SiteMinder

DECEMBER 13, 2023

Improved Guest Communication and Experience Before connecting Welcome Pickups via SiteMinder, Axel Hotels faced challenges in guest communication, especially regarding essential trip information. Guests often failed to provide essential trip information, such as flight numbers and arrival times.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotelogix

JANUARY 31, 2024

Thoughtfully put together by our marketing team, dives deep into the nuances of the guest experience, exploring its definition, journey, and the importance of enhancing it.   What is Guest Experience? Clear communication, easy navigation on websites, and responsive customer service can make a significant difference.

Guest Services 130

Guest Services Customer Service Book Demo 130

Hotelogix

OCTOBER 30, 2024

Importance of Front Office Department Traditional front office functions include registration, reservation, guest services, room status, room and rate assignment, maintenance and settlement of the guest account and keeping records of guest history. Stress level heightens during the arrival time of guests.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Hotelogix

SEPTEMBER 12, 2024

When potential guests see that a hotel has been consistently rated highly by peers, it reduces their uncertainty and increases the likelihood of choosing that hotel over others. Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

Competitive Analysis 130

Competitive Analysis Guest Satisfaction Customer Service Book 130

Revenue Hub

FEBRUARY 21, 2024

This way, your guests will received a highly personalised and unforgettable experience. Among many ways to offer personalised guest services are creating loyalty programs, celebrating special occasions with them, understanding guest profiles, and using personalised communication.

Communication 102

Communication Customer Service Housekeeping Article 102

Hotel Business

MAY 16, 2024

The property is the first in the industry to incorporate such technology into the guestroom to provide anticipatory customer service. The M is a portable, tabletop holographic communications device from Los Angeles-based Proto , the world’s first and only holographic communications platform.

Communication 69

Communication Customer Service Guest Services 69

Revenue Hub

FEBRUARY 6, 2024

While this might seem efficient on the surface, it often leads to a fragmented approach to guest service, where the left hand doesn’t always know what the right is doing. For instance, the front desk focuses on guest check-ins and customer service, while housekeeping deals with the cleanliness and readiness of rooms.

Housekeeping 84

Housekeeping Communication Article Customer Service 84

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To equip employees with the ability to handle diverse guest needs, complaints, and special requests. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Why Prioritise Guest Experience? Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

Book 52

Book Communication Pricing Property Management 52

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. The booking engine is what allows customers to book rooms and other facilities in a hotel online. Reduced guest wait times.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

7 Shifts

AUGUST 19, 2020

This takes your attention away from your core management responsibilities—plus a continuous stream of new, untrained staff can lead to mistakes and poor guest service. Pro tip: Use 7shifts’ Team Communication platform to discuss ideas for improvement with all your staff. It’s win-win for all aspects of your restaurant.

Training 148

Training POS Systems Communication Document 148

Les Roches

JUNE 25, 2024

They may even engage with guests directly to respond to reviews, address concerns and resolve any issues promptly and professionally. Reputation managers must be able to communicate clearly and professionally, verbally and in writing, to address guest concerns and maintain a positive online presence.

Guest Satisfaction 52

Guest Satisfaction Travel and Tourism Workshop Communication 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Hospitality Management 52

Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 16, 2024

Providing recommendations for improvement Based on their report, inspectors offer practical suggestions to hotel management for improving operations and guest services. These suggestions may involve updates to cleaning protocols, staff training programs, maintenance schedules or guest amenities.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JUNE 27, 2024

Responsibilities can range from guiding hikes through breathtaking landscapes and delivering educational lectures about the local flora and fauna to managing guest services and ensuring safety protocols are met on board and on land. This role requires strong communication, relationship-building and negotiation skills.

Travel and Tourism 52

Travel and Tourism Training Communication Events 52

Les Roches

JUNE 24, 2024

It encompasses a wide range of responsibilities, such as managing guest services, supervising staff, maintaining facilities and optimizing financial performance. Hotel managers are tasked with ensuring the smooth and efficient operation of the property while providing exceptional service to guests.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Revenue Projections Communication 52

Les Roches

DECEMBER 21, 2022

If you are looking at a career in guest relations, there are several important skills to learn, such as: Communication : Guest relations managers need to communicate well in written and spoken methods, with clients, co-workers, team members, and communication between guests.

Hospitality Management 52

Hospitality Management Guest Services Communication Concierge 52

Les Roches

JUNE 27, 2024

Assess your abilities and identify areas where you excel, whether in communication, organization, problem-solving or leadership. Showcase your passion for travel, customer service skills, language proficiency, and any relevant industry-specific certifications or training.

Travel and Tourism 52

Travel and Tourism Events Front Desk Operations Customer Service 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Troubleshooting and dealing with any guest complaints.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

JUNE 26, 2024

Bachelor of Hospitality Management Bachelor of arts in hospitality management These degree programs emphasize the service-oriented aspects of hospitality management, focusing on guest relations, communication and leadership skills.

Guest Satisfaction 52

Guest Satisfaction Front Desk Operations Travel and Tourism Hospitality Management 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

SEPTEMBER 19, 2024

Let’s take a look at some of the essential functional and technical standards hotels uphold to maintain their competitive edge in the market, which include: Guest service : response times, greeting protocols, problem-resolution procedures and personalized service delivery.

Guest Satisfaction 52

Guest Satisfaction Training Travel and Tourism Workshop 52

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

JANUARY 10, 2024

Providing outstanding staff training ensures you lead a strong team capable of creating such a memorable guest experience. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your team to stand out? Happy staff means lower turnover.

Training 59

Training Customer Service Communication Housekeeping 59

Les Roches

JULY 5, 2024

They include: Customer service excellence: successful hotel managers have strong interpersonal skills, empathy and dedication to exceeding guest expectations. Key skills for a successful hotel manager As well as learning hotel management through a formal course, there are plenty of key skills you can work on.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

SiteMinder

OCTOBER 13, 2022

Add to this the fact that 78% of people rank great quality service above all else when selecting a hotel, and you have to face up to the task of providing outstanding staff training and leading a strong team. So how can you create these guest memories at scale, consistently provide great hotel guest service, and train your staff to stand out?

Training 52

Training Communication Customer Service Blog 52

Les Roches

JANUARY 18, 2024

From culinary arts to guest services, each role here contributes to the seamless experience guests cherish. You’ll need to have excellent communication, attention to detail, a thorough knowledge of the hospitality industry, and the ability to work as part of a team.

Communication 52

Communication Training Customer Service Resort Management 52

Les Roches

JULY 1, 2024

Lack of face-to-face interaction A lack of in-person communication can make it difficult for learners to ask questions, seek clarification and engage in discussions. It can also help to communicate your academic goals and study needs with employers, family members and support networks to gain understanding and support.

Scheduling 52

Scheduling Training Communication Travel and Tourism 52

Les Roches

JULY 4, 2024

These courses provide targeted education on subjects such as front office operations, revenue management, customer service or food and beverage management. They cover a broad range of topics, including hotel administration, guest services, marketing and financial management.

Housekeeping 52

Housekeeping Scheduling Travel and Tourism Training 52

Les Roches

JULY 1, 2024

These positions oversee specific departments within the hotel, ensuring smooth operations and high standards of service delivery. For instance, the front office manager is responsible for supervising front desk operations, managing guest services, and coordinating with other departments to ensure guest satisfaction.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52