Remove Communication Remove Customer Service Remove Front of House
article thumbnail

Why Your Restaurant Needs Front-of-House Automation Workflows

Modern Restaurant Management

Restaurants are making use of workflow automation to increase efficiency in numerous ways inlcuding customer service automation and sales and marketing automation. Automating customer service tasks helps to improve the customer experience. Improving customer service. Improved communication.

article thumbnail

Effective Communication For Restaurant Teams & Employees

7 Shifts

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Six Strategies to Improve Restaurant Efficiency

Modern Restaurant Management

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. You will then have a capable team that consistently delivers unbeatable levels of customer service. Encourage Staff Members to Communicate Effectively. This rarely happens on its own.

article thumbnail

How a Digital Workplace Supports Restaurants Through Disruption

Modern Restaurant Management

Giving workers mobile communication tools increases retention in several ways: Empowers workers by giving them access to real-time communication to help them perform their jobs better. Gives front-of-house teams the resources to provide better customer service. Guest loyalty pays off.

article thumbnail

Restaurant Staff Training 101

7 Shifts

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

article thumbnail

Consumers Welcome Some Restaurant Automation, Reject Others

Modern Restaurant Management

Some diners are more open to robot servers at quick service restaurants (30 percent) and table service (10 percent), but are still in the minority. Automated technology can help businesses cut costs and give customers the experiences they want. building relationships with customers through conversation).

article thumbnail

Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

What strategies do you use to communicate with servers effectively to manage seating flow? Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. Going above and beyond for customers is what sets great restaurants apart.

Server 78