The Restaurant Times

MARCH 10, 2023

Front-of-house (FOH) refers to all activities and settings a patron will experience while dining at a restaurant, including the lobby and dining area. The FOH staff greets and receives customers and relays their requests. The behavior of your staff makes the biggest difference in the quality of your restaurant’s service.

Front of House 52

Front of House Server POS Systems Reservations 52

Modern Restaurant Management

APRIL 8, 2024

This is also well-known in foodservice with the fast-paced work required in back and front of house. Customer Centric Finally, food businesses are built around people. So hospitality and customer service is always first and foremost. There is no slow moving in these industries.

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Front of House Customer Service Accounting Communication 187

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. A lot of people handle food before it’s given to customers.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JUNE 26, 2020

Also, having a well-organized system to record tips will make a difference in customer service and a satisfactory front-of-house experience for the consumer. Focus on the same prerequisites and qualifications for your potential candidates that were important prior to the pandemic. It will take time and patience is key.

Budgeting 180

Budgeting Accounting Front of House Customer Service 180

7 Shifts

NOVEMBER 12, 2020

Customer service training. Customize this overview to fit your restaurant’s onboarding timeline. For after-hours questions, tell trainees to communicate with their mentors via your restaurant's team communication tool to help staff maintain a work-life balance. Be thorough in your communication.

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Training Customer Service Communication Information 122

Modern Restaurant Management

MAY 17, 2021

Adopting the use of digital menus and no-touch check-out limits staff-to-customer touchpoints, while automating back office operations like business insurance and payroll can help streamline operations both for front of house and back. Lead with Compassion.

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Back Office Operations Front of House Customer Service Scheduling 162

Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service.

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. Role of AI in Front of House. What are AI and ML? AI and ML are buzzwords and often sound out of reach of an average restaurateur.

Back of House 211

Back of House POS Systems Training Front of House 211

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Communication. Attention to Detail.

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Back of House Front of House Server Download 148

Les Roches

JULY 18, 2023

Communication is one of the most important skills in both your personal and professional life and is essential in hospitality. Impactful communication allows us to work better with others, ensures guests get the help they need and boosts our ability to relate to those around us, which is useful in every walk of life.

Communication 52

Communication Hospitality Management Customer Service Front of House 52

7 Shifts

AUGUST 27, 2021

After years of use, they found that the customer service and training on the product didn't match the personal touch that they appreciated and wanted for their restaurants. Keeping in Sync with Communication Tools. a manager, to a front of house manager, to a shift note, to the end person. Try 7shifts for Free.

Scheduling 148

Scheduling Communication Front of House Server 148

Synergy Suite

MARCH 20, 2024

Welcome to the world of front of house (FOH) in the restaurant industry! Whether you’re a seasoned pro or new to the restaurant business, understanding the ins and outs of the front of house operations is key to running a successful establishment. What is FOH (Front of House) in a Restaurant?

Front of House 52

Front of House Back of House Server Customer Service 52

Modern Restaurant Management

DECEMBER 28, 2020

With fewer front-line staff available for customer interactions we’re bound to see digital signage utilized to communicate instructions and order status as well. With Gen Z hitting the job market, restaurants will increasingly communicate with employees and customers via messaging versus calling. for example.

Sanitation 230

Sanitation Events Marketing Communication 230

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. For example, if an employee isn't aware that they need to improve their customer service skills, then an evaluation form can be used to open a discussion about sharpening them. Sales: If the employee works a front-of-house role, review their upselling efforts in your POS.

Download 148

Download Scheduling Communication Accounting 148

Modern Restaurant Management

AUGUST 26, 2024

At a minimum, ensure all employees understand: Food safety protocol for proper food handling and transport Customer service standards and how to handle situations Logistics like pickup procedures, delivery routes, and communication Also, having a documented, standards-based delivery training program will ensure consistent execution.

POS Systems 179

POS Systems Training Front of House Information 179

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Poor service, in the form of unfriendly or unprepared staff, is a common complaint among diners. This way, your restaurant can handle busy times without overwhelming your employees.

Scheduling 158

Scheduling Reservations Communication Training 158

SiteMinder

OCTOBER 11, 2022

Front of house positions in a hotel. Front office positions in hotels can range from managers to receptionists. Regardless of seniority, these are all customer facing positions and require excellent people skills. Regardless of seniority, these are all customer facing positions and require excellent people skills.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 78

Training POS Systems Server Customer Service 78

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Scheduling 158

Scheduling Front of House Training Customer Service 158

7 Shifts

NOVEMBER 24, 2024

What strategies do you use to communicate with servers effectively to manage seating flow? Even if they haven’t been a hostess, experiences in roles like retail or customer service can demonstrate their ability to handle customers' needs. Going above and beyond for customers is what sets great restaurants apart.

Server 78

Server Reservations Guest Satisfaction Communication 78

Modern Restaurant Management

APRIL 29, 2021

“You don’t need to say restaurant only when you may just need a good communicator for a logistics role.” “A bubble tea person, a sandwich person, a dedicated register person and I’ve introduced a new role, front of house takeout specialist, to organize the online orders so I hire for that skill set.

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Scheduling Training Server Pricing 221

7 Shifts

JANUARY 14, 2020

For example, “great customer service” turns into “our team goes the extra mile for customers by anticipating needs instead of waiting to be asked.” Unveil them in an all-team meeting and in your restaurant’s communication tool. Turn these values into actions. Your staff are your restaurant’s eyes and ears.

Server 146

Server Front of House Communication Training 146

SiteMinder

OCTOBER 11, 2022

The front office department can also be referred to as the reception, front of house, or front desk. Job titles and roles within the front of house department vary depending on the size and type of hotel. However, some of the positions you might expect to find at front of house can include: Receptionist.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Modern Restaurant Management

FEBRUARY 18, 2020

We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery. In the front of house, we are seeing more kiosk adoption. No matter what kind of technology is implemented in restaurants, they have to stay customer-centric.

Marketing 215

Marketing Catering Customer Service Front of House 215

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

Server 78

Server Customer Service Training Communication 78

7 Shifts

MARCH 16, 2022

High staff turnover has the potential to negatively impact your business's productivity, employee morale and, of course, the quality of product and customer service. You should also have a clearly communicated format for when raise discussions will be held, how much employees can expect to earn, and what promotion timelines look like.

Scheduling 148

Scheduling Server Communication Sanitation 148

Modern Restaurant Management

DECEMBER 21, 2022

Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. Not only will restaurants tap into AI to increase operational and order efficiencies, but they will also need to evaluate their tech stacks and customer service capabilities as a whole.

Pricing 197

Pricing POS Systems Front of House Marketing 197

Synergy Suite

NOVEMBER 1, 2024

BOH operations encompass everything from food preparation to staff coordination, ensuring the kitchen runs smoothly while supporting the front-of-house (FOH) staff. Most interaction with customers takes place in the FOH. Most interaction with customers takes place in the FOH.

Front of House 52

Front of House Back of House Scheduling Server 52

Synergy Suite

OCTOBER 28, 2024

From cooking techniques to customer service interactions, SOPs enhance quality, delineate routine tasks, streamline processes, and ultimately keep customers satisfied. Therefore, having restaurant checklists and detailed task instructions ensures you’re following the law while providing exceptional customer service.

Customer Service 52

Customer Service Front of House Back of House Training 52

7 Shifts

OCTOBER 12, 2022

This encourages the restaurant staff to work as a team to provide better customer service. The points correlate with the amount of responsibility (specifically in customer service), and the more points, the more tips. If they had around $250 in food sales, then $12.50 would go to the food runner and $5 to the host.

Server 146

Server Back of House POS Systems Customer Service 146

Les Roches

AUGUST 10, 2023

What are front-of-house positions? Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. These types of positions are ideal if you enjoy meeting new people and working with the public every day.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

7 Shifts

SEPTEMBER 19, 2022

Back-of-House and Front-of-House. Establish Clear Lines of Communication. Back-of-House and Front-of-House are an even split. 7shifts data shows no large discrepancy between turnover rates in the front- and back-of-house. Front of House Positions: 41% turnover rate.

Scheduling 78

Scheduling Front of House Back of House Communication 78

Lithos POS

DECEMBER 19, 2023

Imagine your restaurant as a complex business where each part, from the kitchen staff to the front-of-house team, plays a crucial role in creating a premium dining experience. It also helps in effective communication in every department to others. He has duties in both the front-of-house and back-of-house operations.

Front of House 52

Front of House Scheduling Communication Bookkeeping 52

Modern Restaurant Management

JANUARY 8, 2024

Who brands trust, how programs are architected, procedures and great communication matters…A LOT. AI will help restaurateurs in 2024 to increase the rate of repeat and engaged customers. We, the good guys, must remain vigilant, fortifying our strategies with a comprehensive approach to fraud prevention. Nothing is fraud proof.

Pricing 215

Pricing Catering Training Marketing 215

The Restaurant Times

SEPTEMBER 30, 2021

The restaurant management ecosystem now covers every aspect of restaurant operations, allowing you to focus your time and energy on the quality of your cuisine and customer service. A centralised digital ordering system is known as a KDS. Internal theft is one of the biggest risks a restaurant or bar can face.

POS Systems 98

POS Systems Server Information Front of House 98

Les Roches

AUGUST 12, 2022

Great customer service is paramount; but it’s not just about being a friendly and welcoming host. There are many vital hotel services and interlinked moving parts that all need to work together to create that all-important fantastic customer experience. Customer service centric.

Communication 52

Communication Housekeeping Customer Service Training 52

Les Roches

MAY 24, 2023

You’ll also be responsible for planning staff training , such as making sure front-of-house staff know how to use any PoS (point-of-sale) system that you use, and ensuring that your kitchen staff all have appropriate food safety and sanitation training. Successful restaurant management requires a diverse skill set.

Front of House 52

Front of House Communication Hospitality Management Customer Service 52