7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 147

Customer Service Information Download Scheduling 147

Les Roches

DECEMBER 26, 2022

It’s more than just having a great product, it’s ensuring that you provide an excellent customer service experience. Customers are at the very heart of hospitality, making excellence in customer service an even more important focus in the hospitality industry. Wondering “what is excellence in customer service?”

Customer Service 52

Customer Service Reservations Events Definition 52

Les Roches

DECEMBER 28, 2022

Then a career in communications could be for you. A communications manager is a critical role and plays an important role in promoting an organization, its people, products, and services – both internally and externally — through expertly-designed and executed communications strategies. What is a communications manager?

Communication 52

Communication Blog Customer Service Marketing 52

Hotelogix

OCTOBER 30, 2024

Factors Influencing Customer Retention in Hotels Several factors play a critical role in influencing customer retention in the hotel industry: Quality of Service: Exceptional customer service is fundamental. Guests expect prompt responses and personalized attention throughout their stay.

Communication 130

Communication Guest Retention Demo Guest Satisfaction 130

Les Roches

MAY 9, 2023

With job growth for meeting and event planners expected to grow at a rate of 18% between 2021 and 2033 , now is the perfect time to consider starting a career in corporate events management. What is corporate events management? Why is corporate events management important? What are the different types of corporate events?

Events 52

Events Event Coordination Budgeting Customer Service 52

Les Roches

MARCH 22, 2023

The events industry is a dynamic and exhilarating field that offers various opportunities for career growth. One of those fulfilling and exciting career paths is event planning, which offers a wide range of opportunities for creativity and problem-solving. What is event planning? But it has its challenges too.

Events 52

Events Budgeting Vendor Management Communication 52

7 Shifts

NOVEMBER 15, 2024

How do you prepare your team for special events or holiday rushes? How do you communicate restaurant policies and changes to your employees effectively? How do you handle customer complaints and turn negative experiences into positive ones? How do you maintain smooth communication between FOH and BOH staff?

Communication 78

Communication Server Special Events Training 78

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Hotel Business

SEPTEMBER 5, 2024

This guide explores key factors affecting guest experience and how they relate to emergency communications: Compliance and Safety: The foundation of positive guest experiences. Timely inspections and certifications ensure hotels open on schedule for pivotal seasonal events, directly impacting guest satisfaction and revenue.

Download 64

Download Guest Satisfaction Communication Customer Service 64

Les Roches

JANUARY 12, 2024

In event management, technology has evolved from an optional addition to an indispensable element. The quest for unique experiences among event attendees requires seamless solutions capable of accommodating diverse preferences, ensuring rapid responses, and digitizing customer experiences.

Events 52

Events Information Hospitality Management Communication 52

7 Shifts

AUGUST 16, 2024

From managing staff to overseeing customer service and financials, they play a crucial role in ensuring the restaurant's daily operations run smoothly. On the front-of-house side, they focus on customer service, solving problems quickly to keep guests happy and returning. What do restaurant managers do?

Server 78

Server Customer Service Training Communication 78

Modern Restaurant Management

JULY 8, 2024

At Hooters, HootClub Rewards loyalty members receive a variety of reward types, including discounts, free items, anniversary and holiday deals, exclusive events, and more. On the data side, we analyze preferences and trends to tailor our rewards and communications to meet the individual’s needs and wants.

Communication 187

Communication Customer Service Catering Guest Satisfaction 187

SiteMinder

FEBRUARY 29, 2024

This training covers a wide range of areas including customer service, communication, problem-solving, and operational management. To develop effective interpersonal communication skills for better interaction with guests and team members. To enhance cross-departmental communication, ensuring a seamless guest experience.

Training 52

Training Customer Service Communication Guest Satisfaction 52

Revenue Hub

SEPTEMBER 12, 2024

Ways to build guest loyalty Personalization and high quality customer service are key elements that contribute to hotel guest satisfaction. By tailoring services to the individual needs and preferences of guests, hotels create a deep emotional bond with their customers. appeared first on Revenue Hub.

Workshop 78

Workshop Customer Service Article Guest Satisfaction 78

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. and facilitate smoother communication.

Guest Satisfaction 100

Guest Satisfaction Information Catering Document 100

Les Roches

FEBRUARY 13, 2024

Like a talented event planner, they seamle­ssly manage the behind-the­-scenes logistics and how the cruise is presented. Their responsibilities include organizing activities, social events, and announce­ments while coordinating with various departme­nt heads to ensure smooth ope­rations on the cruise ship. Be proactive and persistent.

Travel and Tourism 52

Travel and Tourism Customer Service Communication Events 52

Hotelogix

JANUARY 31, 2024

Clear communication, easy navigation on websites, and responsive customer service can make a significant difference. This includes recognizing repeat guests, remembering their preferences, and customizing services accordingly. It includes browsing for options, reading reviews, and making reservations.

Guest Services 130

Guest Services Customer Service Book Demo 130

Modern Restaurant Management

DECEMBER 4, 2023

And because sometimes things change, modern virtual queuing software allows for important alerts and notifications to be sent directly to the patron’s device in the event of unexpected changes.

Communication 203

Communication Information Customer Service Reservations 203

7 Shifts

OCTOBER 1, 2024

Staff Your restaurant staff, especially those assigned to the FOH, play a critical role in keeping your customers happy as they eat in your establishment. Poor service, in the form of unfriendly or unprepared staff, is a common complaint among diners. This way, your restaurant can handle busy times without overwhelming your employees.

Scheduling 158

Scheduling Reservations Communication Training 158

Les Roches

AUGUST 23, 2024

Tour guides must have excellent communication skills and a deep knowledge of the areas they cover. Event coordinator Organizes and oversees conferences, weddings and festivals, managing logistics from start to finish. Event coordinators need excellent project management and communication skills.

Travel and Tourism 52

Travel and Tourism Event Coordination Blog Customer Service 52

Modern Restaurant Management

AUGUST 5, 2024

This summer event draws in both locals and tourists, making it a peak time for the city’s dining establishments. With over 600 participating restaurants, the event is a major attraction, bringing in thousands of diners eager to experience the city’s diverse culinary offerings.

Customer Service 101

Customer Service Events Scheduling Communication 101

7 Shifts

DECEMBER 18, 2023

Employee communications tools When it comes to employee communications, texting and phone calls get the job done. Having a secure, business-centric communication tool allows you to share schedules and announcements instantly. Slack is a more general employee communication tool that also makes it easy to connect online.

POS Systems 158

POS Systems Scheduling Reservations Communication 158

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Effective Communication. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Les Roches

JULY 9, 2024

Understanding the different paths within hospitality The hospitality industry is huge and includes everything from hotels and resorts to restaurants, cruise lines and event management companies. A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Events 52

Les Roches

AUGUST 26, 2024

This career demands strong organizational skills, attention to detail and a deep understanding of customer service. Event coordinator Planners and managers who stage activities that boost the guest experience, ranging from conferences to weddings. Find a course taught by experts who can help you achieve your dreams.

Travel and Tourism 52

Travel and Tourism Event Coordination Customer Service Communication 52

Hotel Owner

MARCH 10, 2023

So if you ever wondered how to deliver good customer service even during those busy times, here’s eight ways to do so. Provide clear expectations Clear communication is essential for managing staff during busy periods. Hold regular meetings to communicate expectations and provide updates.

Communication 52

Communication Housekeeping Training Maintenance 52

7 Shifts

NOVEMBER 15, 2024

They play a big role in overseeing your inventory and attending to customer complaints. They also bring creative ideas to the table, such as improving the drink menu and coming up with new events and promotions to drive sales. What would you do if a regular customer becomes intoxicated and difficult to manage?

Events 78

Events Training Scheduling Communication 78

Hotel Owner

JULY 11, 2024

Located next to Sheffield United Football Club on Bramall Lane, the hotel will feature 155 guest rooms and suites, meeting and event facilities, a fitness centre, and a restaurant and bar. McDevitt, who is a seasoned hospitality professional, has a proven track record in leadership and communication.

Customer Service 52

Customer Service Communication Events 52

Hotel Owner

JUNE 20, 2023

Ultimately, engaged employees are more likely to go the extra mile, which will most likely result in improved productivity, higher-quality service, and eventually, increased profitability. Upskilling for Specialisations The hospitality industry comprises diverse sectors such as hotel management, food and beverage, event planning, and tourism.

Customer Service 98

Customer Service Training Communication Events 98

SiteMinder

OCTOBER 11, 2022

Regardless of seniority, these are all customer facing positions and require excellent people skills. The purpose of the role is to ensure that all guests receive high quality customer service. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Modern Restaurant Management

JANUARY 22, 2024

You can foster an emotional connection by connecting your brand with their beliefs, giving outstanding service, and establishing an engaging ambiance. Engage consumers using social media, storytelling, and events to create a deep emotional tie that extends beyond the plate.

Reservations 182

Reservations Customer Service Marketing Pricing 182

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

SEPTEMBER 19, 2024

The main ones to master are: Communication skills: being able to clearly convey information and listen attentively ensures guests’ needs are met and any issues are resolved efficiently Customer service: providing memorable experiences for every guest is at the heart of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Customer Service Workshop Hospitality Management 52

eZee Absolute

NOVEMBER 6, 2024

A Wake-Up Call in the Himalayas It was a busy summer season when Hotel Stone Hedge faced a series of unfortunate events. Poor Communication Channels: The hotel’s communication systems were inadequate, leading to delayed responses to guest queries and concerns. I wholeheartedly recommend it to all my fellow hoteliers.”

Guest Satisfaction 52

Guest Satisfaction Book Information Communication 52

Les Roches

AUGUST 1, 2024

Their services include flight bookings, hotel reservations, customized holiday packages and event management. Utravel is known for its innovative approach and commitment to providing exceptional customer service, ensuring each travel experience is unique and memorable.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

7 Shifts

AUGUST 18, 2024

These employees will be the first point of contact with customers, so you must ensure you have the right staff to deliver exceptional customer service. They should also be outgoing and able to socialize with customers. Finally, they should be responsible and reliable, with a strong focus on customer service.

Customer Service 148

Customer Service Marketing Special Events Scheduling 148

Hotel Owner

NOVEMBER 18, 2024

Hotel staff are often overwhelmed with functions and events, special menus, and servicing rooms during a peak travel season. Engaging guests through personalised communication, using the knowledge your CRM holds on your guests, hotels can appeal to individual interests which is likely to drive greater guest spend.

Presentation 72

Presentation Reservations Customer Service Catering 72