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9 Tips to Structure your Pre-Arrival Communication

Revenue Hub

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Why is pre-arrival communication important for hotels? 9 Tips for your pre-arrival communication with your guests 1.

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Building a Culture of Feedback

Modern Restaurant Management

Continuous Feedback or Two-Way Communication You often hear the term "continuous feedback" to describe making regular feedback a part of work culture. However, I prefer the term "two-way communication" because it captures the heart of continuous feedback without implying an unsustainable constant flow.

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Host/Hostess Interview Questions to Identify Hospitality Skills and Customer Focus

7 Shifts

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. How would you handle a party arriving late for their reservation? What would you do if a guest requested a table that is unavailable?

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Why is Pre-Arrival Communication Important for Hotels?

Revenue Hub

As a hotelier, it is important to prioritise pre-arrival communication with your guests. Pre-arrival communication can also help you to anticipate and address any concerns or issues your guests may have, making their stay as smooth and enjoyable as possible. What channels of communication can you use in your pre-arrival communication?‍

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Starting a New Hotel: From Groundwork to Guestbook

Hotelogix

From selecting the right location to managing construction and hiring staff, the pre-opening phase is about laying the groundwork. Tools like Hotelogix’s Web Booking Engine simplify the reservation process, allowing guests to book directly. But once everything is ready, the focus shifts. A TA Console , simplifies it all.

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Best Hotel Review Websites to Improve your Hotel Reputation

Hotelogix

This credibility can play a decisive role in influencing booking decisions and this is largely controlled by Hotel reservation software such as Hotelogix. Direct Feedback Loop One of the most significant benefits of hotel review websites is the direct communication between guests and hotel management.

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Turning Restaurant Staffing Challenges Into Opportunities

Modern Restaurant Management

Communicate Better. Facing multiple headwinds, restaurant owners and management must employ the most effective tool available: effective communication. When issues are discussed constructively with input from those on the team, a stronger sense of cohesion can be achieved. Getting creative helps, too.