Hotel Owner

OCTOBER 2, 2024

A situation such as this highlights how many operators will need to think creatively and tread carefully in the trade-off between guest satisfaction and sustainability. how much carbon was used to create the building materials and construct the asset) and operational carbon (i.e. the carbon intensity of the operations).

Information 105

Information Back of House Guest Satisfaction Communication 105

Hotel Business

SEPTEMBER 5, 2023

The strategic promotions and new leadership team additions include Sue Sanders to EVP, chief strategy and administrative officer; Wilson Turner to SVP, human resources; Angie Cook to SVP of accounting and finance; Suzanne Saunders to SVP, design and construction; and Bob Kisker to VP, operations.

Strategic Planning 59

Strategic Planning Accounting Travel and Tourism Guest Satisfaction 59

SiteMinder

AUGUST 29, 2023

For hoteliers, hotel costs encompass everything from the cost of construction, to the cost of insurance, to the everyday operational costs of establishing, running and ultimately growing a hotel business. Hotel construction costs The foundation of any hotel begins with its construction. What are hotel costs?

Housekeeping 52

Housekeeping Book Guest Satisfaction Maintenance 52

Les Roches

JULY 8, 2024

Strong leadership fuels a team-driven approach to service delivery, which drives guest satisfaction, staff engagement and operational efficiency. Leaders prioritizing open communication and active listening create spaces for diverse perspectives to be heard and valued, supporting innovation and creativity.

Communication 52

Communication Workshop Training Hospitality Management 52

Les Roches

SEPTEMBER 16, 2024

Reviewing guest feedback Inspectors analyze complaints and reviews from customers, which helps them identify recurring issues and areas for improvement. By understanding the guest experience, inspectors can provide actionable insights to improve service quality and guest satisfaction.

Guest Satisfaction 52

Guest Satisfaction Maintenance Travel and Tourism Regulatory Compliance 52

Les Roches

JULY 5, 2024

Resort development is a complex discipline, requiring meticulous planning, strategic design, procurement, construction, operations and marketing. This involves estimating construction costs, operating expenses, revenue projections and return on investment (ROI) calculations and identifying potential risks and opportunities.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Larry Mogelonsky

OCTOBER 16, 2023

What I’m most proud of is the expansion of the hotel, and that was done through research, planning, budgeting, procurement, and communication. The residence alone covers 24,000 square feet and will be the largest living accommodation at the resort once the construction is complete. What other things are you looking forward to?

Budgeting 100

Budgeting Information Procurement Communication 100

eZee Absolute

DECEMBER 7, 2023

Hotels are increasingly switching to eco-friendly materials and practices in construction, room amenities, and daily operations. From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests.

Travel and Tourism 59

Travel and Tourism Blog Guest Satisfaction Pricing 59

Les Roches

SEPTEMBER 17, 2024

It’s a challenge, because leaders may initially struggle to recognize their own emotional triggers or may find it difficult to provide constructive criticism without causing offense. Communication Leaders who clearly express goals, expectations and procedures find it easier to keep everyone on the same page.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Accounting Communication 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. High Fees: starting a hotel franchise demands substantial investment in property, construction, furnishings, marketing, and royalties.

Communication 52

Communication Marketing Information Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. High Fees: starting a hotel franchise demands substantial investment in property, construction, furnishings, marketing, and royalties.

Marketing 52

Marketing Communication Information Article 52

Xotels

SEPTEMBER 7, 2023

The goal is to maximize the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality. High Fees: starting a hotel franchise demands substantial investment in property, construction, furnishings, marketing, and royalties.

Communication 52

Communication Marketing Information Article 52

SiteMinder

JULY 13, 2024

Once you know the type of guests available to you, you will be able to tailor pricing, marketing strategies, and services to meet the specific needs and preferences of each segment, maximising revenue potential and enhancing guest satisfaction.

Pricing 98

Pricing Book Budgeting Marketing 98

Xotels Hotel Revenue Management

SEPTEMBER 1, 2020

We consider the following characteristics to be of great help: Guest first mentality & proactiveness, meaning always thinking of how the guest feels around your hotel and what can be done about it to improve their experience. Involving your staff with the right communication puts everyone on the same page: the one for success.

Definition 52

Definition Marketing Budgeting Article 52

Modern Restaurant Management

OCTOBER 4, 2021

The Restaurant Guest Satisfaction Snapshot™ (RGSS) is produced by data from Black Box Guest Intelligence™ Guest Intelligence is tracking over 190 brands to benchmark customer satisfaction and is the only online tool that integrates with operational performance data to validate the impact on financial performance.

Download 170

Download Pricing Marketing Communication 170

Les Roches

AUGUST 13, 2024

Effective management also directly impacts guest satisfaction. Leaders who adapt their style to meet the needs of staff and guests can develop a service-oriented culture that exceeds expectations, leading to higher customer satisfaction and repeat business.

Communication 52

Communication Article Workshop Guest Satisfaction 52

Horizon Hospitality

FEBRUARY 5, 2025

Exceptional Communication Skills Clear and effective communication is critical in hospitality, where collaboration and guest satisfaction are paramount. Strong leaders must be adept at relaying information to staff, resolving guest complaints diplomatically, and fostering an environment of transparency.

Guest Satisfaction 130

Guest Satisfaction Communication Budgeting Scheduling 130

Hotelogix

MARCH 6, 2025

Hotel Blackout Dates: A Tactic That Enhances Both Income and Guest Satisfaction In hotel management, blackout dates act as a powerful revenue tactic that can optimize pricing, control inventory, and boost profits during peak periods. Clearly communicate blackout dates in advance to manage guest expectations.

Pricing 100

Pricing Book Events Reservations 100

Modern Restaurant Management

AUGUST 19, 2020

It’s a matter of bringing together all the technologies an operator chooses to invest in to run their business into a unified solution — like learning tools, communication tools, scheduling, time and attendance, guest satisfaction surveys, BOH, POS, payroll, performance management, etc.

Sanitation 227

Sanitation Budgeting Health & Safety POS Systems 227