Lodging Magazine

JUNE 24, 2024

Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants, and more via voice commands in multiple languages.

Concierge 59

Concierge Communication Magazine 59

Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. In Rocco Forte, service excellence is a philosophy.

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Concierge Communication Training Definition 130

SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Boutique Hotel News

DECEMBER 20, 2022

“Hoteliers can tap into wider societal trends and innovation, extend hospitality’s service culture into the digital realm, and bolster revenue by driving sales across all aspects of a hotel’s products and services.”. AI-enabled chatbots and digital concierges serve as the first point of contact for some customers.

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Concierge Book Marketing Information 312

InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

OCTOBER 31, 2022

Not to mention, seeing friendly-looking robots doing the tasks that were (and still are) primarily done by human service staff provides for a fun-filled, never-seen-before experience for guests. The primary uses of robots in 2022 turned out to be for service delivery and item collection (on the behalf of customers). Keyless Entry.

Property Management 221

Property Management Communication Book Information 221

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Empathy: Understanding Guests’ Needs The ability to understand and anticipate guests’ emotions and needs is key to delivering top-notch service.

Guest Satisfaction 97

Guest Satisfaction Communication Workshop Concierge 97

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

Customer Service 88

Customer Service Training Information Communication 88

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. It presents an opportunity for the hospitality industry to embrace innovation and offer exceptional service to guests. Today’s blog is provided by our premier member, BluIP.

Concierge 98

Concierge Communication Reservations Blog 98

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.

Accounting 104

Accounting Concierge Book Communication 104

Hotel Business

APRIL 1, 2024

CoralTree’s parent company, Lowe, launched its hospitality management business in 1973 to provide residential resort management services. We are a hospitality company at our core, but the CoralTree Residence Collection is purpose-built to service residential properties including resorts, vacation rentals and homeowner associations.”

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Procurement Concierge Housekeeping Maintenance 111

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Like “Battery low” or “On a call”.

Communication 98

Communication Concierge Article Information 98

Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. It’s crucial for hotels to recognise these nuances and customise their services accordingly.

POS Systems 101

POS Systems Concierge Article Book 101

Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers. to make their hotel stays more comfortable.

Communication 111

Communication Training Concierge Book 111

Revenue Hub

FEBRUARY 21, 2024

They support the hotel team by managing pre-stay, in-stay and post-stay communication. These bots answer questions about available services, pitch add-ons and provide information about the surroundings and nearby activities. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots.

Reservations 108

Reservations Concierge Book Communication 108

Revenue Hub

SEPTEMBER 21, 2023

This not only adds value to the guest experience but also generates incremental revenue from upsells and additional services. Optimize Revenue from Ancillary Services Don’t overlook the revenue potential of ancillary services within your hotel.

Pricing 109

Pricing Concierge Article Blog 109

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. What are guest services?

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

Concierge 59

Concierge Communication 59

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

Concierge 87

Concierge Guest Services Communication Events 87

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

Information 100

Information Concierge Reservations Communication 100

Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another. And how can you develop them?

Customer Service 52

Customer Service Communication Training Hospitality Management 52

eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen.

Travel and Tourism 109

Travel and Tourism Article Catering Concierge 109

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.  👉It streamlines interactions between guests and hotel staff, resulting in quicker service, accurate billing, and improved guest satisfaction.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

Revenue Hub

JULY 3, 2023

Map the customer’s journey and choose what kind of communication and actions you’ll take each step of the way. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point. There are also ways to automate your hotel guest journey.

Concierge 98

Concierge Book Guest Satisfaction Article 98

Revenue Hub

APRIL 4, 2024

Although hotel service will always have traditional roots and values, the quality of service – and how it is delivered – is ripe for technological enhancement. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

Book 107

Book Customer Service Guest Satisfaction Pricing 107

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Mary Gostelow

DECEMBER 15, 2023

It must be mentioned, incidentally, that after a prolonged cocktail – Moët and open bar – The Parisian provided a beautiful four-course banquet, with Cloudy Bay and Terrazas de los Andes wines and perfectly-timed service. The winners? many proceeded to an after-party. The post THE STELLIERS SHINE appeared first on Girlahead Global.

Concierge 98

Concierge Housekeeping Communication Information 98

Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

Customer Service 52

Customer Service Communication Training Information 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Automated food service. To sum up, the benefits of automation in hotels and motels are: Improved customer service.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

Concierge 90

Concierge Book Information Article 90

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64