Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Larry Mogelonsky

NOVEMBER 5, 2024

The Hotel de la Ville boasts an impeccable yet relaxed approach to service. This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. In Rocco Forte, service excellence is a philosophy.

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SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Les Roches

DECEMBER 30, 2023

In this article, we will delve­ into the key differe­nces betwee­n products and services in the hospitality industry. By the e­nd of this article, you will have a solid understanding of product/service differences and how these­ distinctions manifest themselve­s in various sectors, with a particular focus on the hospitality industry.

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Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry. What are guest services?

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Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

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Les Roches

JULY 21, 2023

But when it comes to a hospitality career, there are numerous skills you’ll need, with perhaps the most important being customer service skills. But what are good customer service skills? So the communication style you use with one customer might not be appropriate to use with another. And how can you develop them?

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Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

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Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. LG debuts AI-powered door-type service robot LG Business Solutions USA has introduced its next-generation CLOi ServeBot, an autonomous, door-type service robot designed to provide safe delivery services in hospitality and healthcare settings.

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Les Roches

JUNE 7, 2023

While they are often used interchangeably, customer service and customer suppo rt differ in what they offer customers and how they assist them. Here we’ll explore the difference between customer service and customer support, why they’re important, and what you need to know about them for a career in hospitality.

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SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels? If that means you’re strides ahead of your rivals, all the better.

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NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. It presents an opportunity for the hospitality industry to embrace innovation and offer exceptional service to guests. Today’s blog is provided by our premier member, BluIP.

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Les Roches

JUNE 7, 2023

For most hospitality businesses, the customer service experience is everything. In this highly competitive industry, delivering an exceptional customer service experience is not just good practice but crucial for long-term success. For careers in hospitality , understanding the customer service experience is essential.

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eZee Absolute

NOVEMBER 8, 2023

The hospitality landscape is evolving, and in this dynamic environment, your ability to provide top-notch services while optimizing your operations has never been more critical. The Impact of 5G on Guest Experiences 5G and Hotel Operations 5G-Powered Amenities and Services Future-Proofing Your Hotel with 5G What is 5G?

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Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. This letter is a friendly introduction to the hotel and provides valuable information about the property, amenities, local attractions, and special services.

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Hotel Business

APRIL 1, 2024

CoralTree’s parent company, Lowe, launched its hospitality management business in 1973 to provide residential resort management services. We are a hospitality company at our core, but the CoralTree Residence Collection is purpose-built to service residential properties including resorts, vacation rentals and homeowner associations.”

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Hospitality Net

MARCH 20, 2024

This industry-first technology marks a significant milestone in the evolution of property management solutions, introducing specialized AI agents designed to cooperate and handle specific tasks like concierge services and guest communications, without the need for human intervention.

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SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

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Les Roches

JULY 18, 2023

When we’re at a hotel, resort or other hospitality venue, we often say we expect good customer service. This is vital in the hospitality industry where customers are the lifeblood of the business and, if you want a career in hospitality management , you’ll need to understand customer service. What is customer service?

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Modern Restaurant Management

JUNE 2, 2021

When thinking about the future of the dining experience post COVID, it is easy to get caught focusing on things like digital only self-service, sci-fi-like drone food delivery and taking pills or shakes instead of food. Rise of the Restaurant Concierge. But not in the way you might think. So what exactly does this future look like?

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Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. It’s crucial for hotels to recognise these nuances and customise their services accordingly.

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InnQuest

SEPTEMBER 12, 2023

Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service. It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management.

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Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

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Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers. to make their hotel stays more comfortable.

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Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Like “Battery low” or “On a call”.

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Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

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SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. What is the concept of smart rooms?

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Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Revenue Hub

SEPTEMBER 21, 2023

This not only adds value to the guest experience but also generates incremental revenue from upsells and additional services. Optimize Revenue from Ancillary Services Don’t overlook the revenue potential of ancillary services within your hotel.

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InnQuest

OCTOBER 31, 2022

Not to mention, seeing friendly-looking robots doing the tasks that were (and still are) primarily done by human service staff provides for a fun-filled, never-seen-before experience for guests. The primary uses of robots in 2022 turned out to be for service delivery and item collection (on the behalf of customers). Keyless Entry.

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Les Roches

SEPTEMBER 25, 2024

For prospective hospitality students, the top 10 hotels in Abu Dhabi represent the pinnacle of luxury and service excellence. Working at these prestigious establishments offers unparalleled experiences, from interacting with an international clientele to mastering the art of high-end service delivery.

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SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

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Hotel Business

SEPTEMBER 23, 2024

This disconnect between the expected guest experience and the hotel’s ability to respond effectively highlights the critical need for enhanced emergency communication systems and processes. Remember, in the world of hospitality, how you respond to challenges can be just as important as the services you provide.

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Revenue Hub

FEBRUARY 21, 2024

They support the hotel team by managing pre-stay, in-stay and post-stay communication. These bots answer questions about available services, pitch add-ons and provide information about the surroundings and nearby activities. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots.

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Mary Gostelow

DECEMBER 15, 2023

It must be mentioned, incidentally, that after a prolonged cocktail – Moët and open bar – The Parisian provided a beautiful four-course banquet, with Cloudy Bay and Terrazas de los Andes wines and perfectly-timed service. The winners? many proceeded to an after-party. The post THE STELLIERS SHINE appeared first on Girlahead Global.

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Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen.

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