Hotel Business

JULY 9, 2024

Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

Revenue Hub

FEBRUARY 21, 2024

Guest-facing bots only enter the picture once a reservation is made. They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. What Does a Hotel Chatbot Do?

Reservations 108

Reservations Concierge Book Communication 108

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers.

Communication 111

Communication Training Concierge Book 111

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

eZee Absolute

JANUARY 3, 2025

That means your marketing strategy needs to be as sharp as a concierges suit. Use platforms like Google Ads and Facebook Ads to run retargeting campaigns aimed at people whove visited your website but havent made a reservation yet. Ready to keep up? Heres how: Key Marketing Strategies for USA Hoteliers in 2025 A.

Marketing 52

Marketing Book Reservations Property Management 52

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

Hotel Business

FEBRUARY 25, 2025

The platform integrates four advanced AI solutions purpose-built for hospitality: AI Front Desk Assistant, AI Concierge Assistant, AI Central Reservations Assistant and Canarys AI Booking Agent. Canarys AI Voice is a full-service AI-driven voice platform that answers calls and handles a variety of guest needs. The result?

Concierge 59

Concierge Reservations Communication Book 59

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. From streamlining communication to automating routine tasks like booking inquiries, a chatbot offers a seamless way for you to engage with your guests in real time, enhancing both convenience and satisfaction throughout their stay.

Book 97

Book Communication Pricing Property Management 97

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

Travel and Tourism 109

Travel and Tourism Article Catering Concierge 109

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. It is usually integrated into a hotel’s website, and allows customers to see what rooms are available, make reservations, and pay for their stay.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions. They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.

POS Systems 130

POS Systems Training Guest Satisfaction Front of House 130

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

eZee Absolute

SEPTEMBER 5, 2024

A well-crafted booking engine not only simplifies the reservation process for the guests but also gives you control over your bookings, rates, and guest experience. Your booking engine should be intuitive, with clear navigation and minimal steps to finalize a reservation. But here’s the good news, it doesn’t have to be this way.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. " “We are thrilled to be joining forces with PAR Technology.

Book 118

Book Reservations Communication Customer Service 118

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

NOVEMBER 14, 2022

The first stage of the guest experience is when a guest makes a reservation at your hotel. These days, most reservations are booked online. This might include dinner, spa facilities, champagne in a guest’s room, upgrading to a higher-value room, meeting room reservations, airport shuttle services, or on-site parking.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Revenue Hub

JUNE 19, 2024

On the reservation process level, hotels often miss opportunities by failing to adapt technology. This is then coordinated with the providers and reserved and confirmed by the concierge.

Pricing 97

Pricing Book Reservations Marketing 97

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Hotel manager (or front of house manager). Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Metasphere

SEPTEMBER 4, 2023

From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

Communication 52

Communication Book Reservations Accounting 52

Les Roches

JUNE 7, 2023

It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. Communication skills SolStock/E+ via Getty Images Effective communication allows businesses to build rapport, empathize, and offer personalized solutions to customers.

Customer Service 52

Customer Service Communication Training Information 52

Les Roches

SEPTEMBER 23, 2024

Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I “For me, it’s a meaningful way to give back to the company that made me fall in love with hospitality in the first place.”

Travel and Tourism 52

Travel and Tourism Concierge Article Guest Satisfaction 52

Les Roches

AUGUST 1, 2024

Established in 1959, DNATA (Dubai National Air Travel Agency) is renowned for its reliability and extensive network, which includes flight bookings, holiday packages, hotel reservations, car rentals and travel insurance. Their services include flight bookings, hotel reservations, customized holiday packages and event management.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Les Roches

SEPTEMBER 24, 2024

Gaining valuable insights CXM involves collecting and analyzing data from various touchpoints, such as reservations, check-ins, service interactions and feedback surveys. Effective CXM helps to build a strong brand reputation and identity, which is crucial for standing out in a crowded marketplace.

Training 69

Training Communication Hospitality Management Information 69

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. What is your experience with using point-of-sale/reservation systems? A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

JUNE 7, 2023

The business must always be positive, respectful, courteous, and patient when dealing with customers and ensure communication is clear and effective. This means teaching employees to communicate effectively, be active listeners, and strive to resolve customer concerns or issues satisfactorily.

Customer Service 88

Customer Service Training Information Communication 88

Hotel Business

NOVEMBER 21, 2023

We spoke with Sarah Murov, SVP, brand and communications, Loews Hotels & Co about the legacy program and what’s on the horizon: What is Loews Loves Family programming? How did it come to be? The Loews Loves Families initiative was created because Loews understands that creating shared memories means everything.

Concierge 59

Concierge Catering Reservations Accounting 59

Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52