Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Revenue Hub

FEBRUARY 21, 2024

Guest-facing bots only enter the picture once a reservation is made. They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. What Does a Hotel Chatbot Do?

Reservations 93

Reservations Concierge Book Communication 93

eZee Absolute

SEPTEMBER 5, 2024

A well-crafted booking engine not only simplifies the reservation process for the guests but also gives you control over your bookings, rates, and guest experience. Your booking engine should be intuitive, with clear navigation and minimal steps to finalize a reservation. But here’s the good news, it doesn’t have to be this way.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers.

Communication 111

Communication Training Concierge Book 111

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. This can include making restaurant reservations, arranging transport and providing information about the local area. Reservation agent.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

DECEMBER 13, 2023

And, thanks to SiteMinder’s comprehensive channel manager, which provides guest reservation data to compliment personalised data on guests, the dynamic collaboration between SiteMinder and Welcome Pickups has significantly transformed the operations of Axel Hotels. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. From streamlining communication to automating routine tasks like booking inquiries, a chatbot offers a seamless way for you to engage with your guests in real time, enhancing both convenience and satisfaction throughout their stay.

Book 52

Book Communication Pricing Property Management 52

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

SEPTEMBER 23, 2024

Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I “For me, it’s a meaningful way to give back to the company that made me fall in love with hospitality in the first place.”

Travel and Tourism 52

Travel and Tourism Concierge Guest Satisfaction Article 52

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

Travel and Tourism 100

Travel and Tourism Article Catering Concierge 100

Revenue Hub

NOVEMBER 14, 2022

The first stage of the guest experience is when a guest makes a reservation at your hotel. These days, most reservations are booked online. This might include dinner, spa facilities, champagne in a guest’s room, upgrading to a higher-value room, meeting room reservations, airport shuttle services, or on-site parking.

Communication 52

Communication Reservations Book Concierge 52

Les Roches

AUGUST 1, 2024

Established in 1959, DNATA (Dubai National Air Travel Agency) is renowned for its reliability and extensive network, which includes flight bookings, holiday packages, hotel reservations, car rentals and travel insurance. Their services include flight bookings, hotel reservations, customized holiday packages and event management.

Travel and Tourism 52

Travel and Tourism Book Communication Reservations 52

Metasphere

SEPTEMBER 4, 2023

From room preferences and special requests to spa appointments and dining reservations, guests can curate their stay to align with their preferences. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Hotel Owner

JUNE 19, 2023

We’re in our fourth year of operating pop-up hotels throughout the UK and Europe, managing reservations, distribution and pricing, as well as reception, cleaning and maintenance staff. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Les Roches

SEPTEMBER 25, 2024

This role involves checking guests in and out, handling reservations and providing information about the hotel and local attractions. A career in guest services requires excellent communication skills, a friendly demeanor and the ability to solve problems efficiently.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. The AI capabilities of digital communication services also means that the technology is continuously learning about the changing needs of guests, enabling the industry to adapt accordingly.

Concierge 312

Concierge Book Marketing Information 312

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. At a time when operational costs are rising, it is more important than ever to secure reservations and fill rooms by providing an exceptional customer experience.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

Hotelogix

OCTOBER 18, 2023

This integration streamlines communication and data sharing across departments. Real-Time Updates: POS systems provide real-time updates on reservations, room availability, and transactions. They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

eZee Absolute

AUGUST 29, 2023

From the moment a reservation is made to the final farewell, the intricacies of hotel operations dictate the level of comfort, satisfaction, and delight experienced by each guest. It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JUNE 7, 2023

It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. Communication skills SolStock/E+ via Getty Images Effective communication allows businesses to build rapport, empathize, and offer personalized solutions to customers.

Customer Service 52

Customer Service Communication Training Information 52

eZee Absolute

OCTOBER 28, 2022

The hotel industry has lately turned to WhatsApp to streamline communications — both with the guests and among the staff. Smooth communications. The hotel industry is a lot about communication. If a hotel wants to succeed, it must offer a great experience along with clear and concise communication with guests. Gain trust.

Communication 52

Communication Book Reservations Accounting 52

Hotel Owner

JULY 15, 2024

Communicating these policies transparently on the hotel’s website, booking platforms, and during the reservation process helps to avoid any misunderstandings. This could include welcome treats, a pet concierge service to assist with pet-related needs, and partnerships with local pet grooming or walking services.

Catering 52

Catering Concierge Guest Satisfaction Training 52

SiteMinder

OCTOBER 11, 2022

Reservations agent. Taking reservations or bookings over the phone. Making restaurant reservations and booking taxis on behalf of guests. For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Hotel manager (or front of house manager). Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. It is usually integrated into a hotel’s website, and allows customers to see what rooms are available, make reservations, and pay for their stay.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

JULY 2, 2024

Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Les Roches

AUGUST 21, 2024

Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. It enables managers to communicate effectively with a diverse clientele and staff.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. This same app can let guests order food or seek concierge services, all of which are automated.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 21, 2023

Understanding customer service skills Whether answering inquiries over the telephone or greeting guests in person, customer service skills are defined as those employed when communicating with consumers or clients. So the communication style you use with one customer might not be appropriate to use with another.

Customer Service 52

Customer Service Communication Training Hospitality Management 52

Les Roches

DECEMBER 30, 2023

This involves several key aspects: Check-in and check-out : smooth and efficient check-in and check-out processes are crucial to making guests feel valued and at ease Concierge services: hotels frequently offer concierge services to help guests with reservations, travel arrangements and local recommendations Room amenities and housekeeping : these (..)

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotel Business

NOVEMBER 21, 2023

We spoke with Sarah Murov, SVP, brand and communications, Loews Hotels & Co about the legacy program and what’s on the horizon: What is Loews Loves Family programming? How did it come to be? The Loews Loves Families initiative was created because Loews understands that creating shared memories means everything.

Concierge 59

Concierge Catering Reservations Accounting 59

SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. What is your experience with using point-of-sale/reservation systems? A hotel assistant manager needs to have strong leadership skills as well as good organisational and communication skills.

Housekeeping 52

Housekeeping Customer Service Communication Concierge 52

Les Roches

SEPTEMBER 24, 2024

Gaining valuable insights CXM involves collecting and analyzing data from various touchpoints, such as reservations, check-ins, service interactions and feedback surveys. Effective CXM helps to build a strong brand reputation and identity, which is crucial for standing out in a crowded marketplace.

Training 52

Training Communication Hospitality Management Information 52

Les Roches

JULY 5, 2024

It must also identify the resort’s unique selling points, such as its location, amenities and guest experiences and communicate them effectively through branding elements that include logos, colors, typography and messaging. A strong brand identity centers on the resort’s personality, values and offerings.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40