eZee Absolute

SEPTEMBER 5, 2024

Additionally, your booking engine acts as a direct communication channel, enabling personalized upselling, cross-selling, and the opportunity to highlight unique selling propositions (USPs) such as loyalty programs or exclusive discounts. This not only improves conversion rates but also fosters trust and satisfaction among guests.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Effective inventory management systems and supply chain partnerships also help streamline procurement processes, minimise waste, and ensure cost-effectiveness.

Travel and Tourism 105

Travel and Tourism Strategic Planning Procurement Concierge 105

InnQuest

SEPTEMBER 13, 2022

Automated check-in and check-out kiosks, robot room service attendants and digital concierges are some of the ways that hotels are looking to cut costs and improve customer service. Property Management System s (PMSs) laid the foundations for automation in hotels, allowing you to reduce the human involvement for various process.

Housekeeping 130

Housekeeping Book Information Guest Satisfaction 130

Les Roches

JULY 11, 2023

You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. What are the different types of hotel management jobs? When it comes to hotel management jobs , there are many roles you can consider.

Maintenance 40

Maintenance Communication Concierge Housekeeping 40

eZee Absolute

AUGUST 29, 2023

One such software your property needs is a cloud-based Property Management System (PMS). It enables seamless reservation management, guest check-ins, and check-outs, reducing wait times and ensuring a smooth flow of guests through the property. Hotel operations play a crucial role in defining the guest experience.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JULY 9, 2024

You’ll also be able to develop your soft skills by focusing on communication, leadership, problem-solving and cultural awareness, which are essential for success in the hospitality industry. Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

SiteMinder

NOVEMBER 22, 2023

All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Chatbots are meant to engage customers in a ‘live’ scenario without the need to trade communication back and forth via email or phone. Property management A.I

Travel and Tourism 52

Travel and Tourism Concierge Book Valet Services 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 11, 2022

Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Social media manager.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

SiteMinder

MAY 6, 2024

Think Reservations Focus on independent hotels: Caters to the needs of independent properties with features for managing reservations and guest communication. Concierge service integration: Offer guests the ability to book spa appointments, dining reservations, and other amenities directly through the booking engine.

Book 52

Book Catering Reservations Information 52

Hotelogix

OCTOBER 18, 2023

Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as Property Management Systems (PMS) and Customer Relationship Management (CRM) platforms. This integration streamlines communication and data sharing across departments.

POS Systems 130

POS Systems Guest Satisfaction Training Front of House 130

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Channel management systems: How are you connecting your hotel to various online travel agents (OTAs) and global distribution systems (GDS) to maximise your reach?

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52