Larry Mogelonsky

SEPTEMBER 27, 2023

One clear victor in the post-pandemic era has been the hotel bar, whether off the lobby, tucked away from non-guests or up on the roof. The infamy of a good hotel bar makes it the natural converging point for out-of-towners looking for the latest and greatest, both about the incumbent hotel and the destination at large.

Concierge 100

Concierge Server Training Download 100

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.

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Concierge Communication Guest Satisfaction Reservations 52

InnQuest

OCTOBER 31, 2022

In this blog, we have outlined the latest hotel technology trends that are going to take the hospitality industry by storm in 2023. Irrespective of whether your hotel chooses to implement these technologies or not, you can be sure that many (if not most) of your competitors are already planning to implement them.

Property Management 221

Property Management Communication Book Information 221

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Lodging Magazine

JUNE 24, 2024

Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants, and more via voice commands in multiple languages.

Concierge 59

Concierge Communication Magazine 59

Hotelogix

OCTOBER 30, 2024

The Front Office Department serves as the heart and soul of any hotel, acting as the first point of contact and the lasting impression for guests. As soon as a guest steps through the door, the front desk team becomes the face and voice of the hotel, embodying its values and setting the tone for the entire stay.

Front Desk Operations 162

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Revenue Hub

JULY 17, 2024

n the competitive landscape of the hospitality industry, email marketing has emerged as a powerful tool for hotels to increase bookings and revenue. For hotels, this can include promotional offers, newsletters, personalized recommendations, and more. The foundation of any successful email marketing campaign is a robust email list.

Book 106

Book Marketing Concierge Article 106

Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

Accounting 104

Accounting Concierge Communication Book 104

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions. Why work in hotels in the UAE?

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

JULY 4, 2024

Hotels are moving from traditional transactional models to relationship-focused approaches, driven by guests’ desire for personalised experiences and seamless interactions. Unleashing data for personalised hotel stays has become the key to unlocking these enhanced guest experiences.

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POS Systems Concierge Article Book 101

Revenue Hub

FEBRUARY 21, 2024

A hospitality chatbot is software that simulates an interaction between a hotel and a traveler. You can distinguish between two kinds of hotel chatbots: public-facing bots and guest-facing bots. They support the hotel team by managing pre-stay, in-stay and post-stay communication. What Does a Hotel Chatbot Do?

Reservations 108

Reservations Concierge Book Communication 108

SiteMinder

SEPTEMBER 12, 2024

What are smart hotels? Smart hotels are hotels that use the Internet of Things (IoT) to automate and simplify how guests interact with the hotel and their room. This allows guests to control multiple devices from a single location, making their experience more convenient and less reliant on hotel staff.

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Communication Concierge Blog Guest Satisfaction 98

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. appeared first on NV Hotels. To learn more about BluIP products and AI solutions, please visit our website at bluip.com. The post BluIP can help you reduce call volumes by over 50%. In fact, WE GUARANTEE IT.

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Concierge Communication Reservations Blog 98

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. What Is a Hotel Welcome Letter? What Should You Write in a Hotel Welcome Letter?

Information 100

Information Concierge Reservations Communication 100

STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. The hospitality industry thrives on people.

Guest Satisfaction 97

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SiteMinder

DECEMBER 13, 2023

For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.

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Guest Services Communication Concierge Guest Satisfaction 98

Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Read rest of the article at RateGain.

Communication 98

Communication Concierge Article Information 98

SiteMinder

JULY 10, 2024

AI in the hospitality industry means using advanced technology to improve various aspects of running a hotel and serving your guests. This blog will provide a full guide to AI in the hospitality industry for your hotel. Aiosell integrates with various hotel softwares – including SiteMinder!

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Guest Satisfaction Pricing Communication Concierge 91

SiteMinder

SEPTEMBER 12, 2024

What is a hotel chatbot? A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Hotel c hatbots have been spoken about at length across many industries where customer service is a key aspect of running a successful business. Not the least of these is the hospitality industry.

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Book Communication Pricing Property Management 97

Hotel Business

APRIL 26, 2024

planning to travel at least one night this year, a new survey led by Hyatt finds hotels can make their travel journeys, from pre-arrival to checkout, more seamless and inclusive. What hotels can do: With the option of self-disclosure comes the responsibility to train on-property teams. to make the travel experience easier. .

Communication 111

Communication Training Concierge Book 111

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

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Travel and Tourism Article Catering Concierge 109

Revenue Hub

NOVEMBER 23, 2023

The problem is not new: nothing annoys hotel guests more than having to wait at reception. Whether it’s to check in on arrival or to get information during their stay, queuing at the front desk is an unpleasant experience that can quickly have a negative impact on your hotel’s reputation. Here are a few ideas. That’s understandable.

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Concierge Book Information Article 90

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

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Procurement Concierge Housekeeping Maintenance 111

SiteMinder

OCTOBER 11, 2022

Guests in a hotel may only interact with a handful of people, but behind the scenes there are many different hotel staff positions. And, depending on the size of the hotel, this can easily translate to dozens of on-duty staff at any given time. Let’s take a look at the various job positions available in the hotel industry.

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Maintenance Concierge Front of House Budgeting 72

Hotelogix

OCTOBER 18, 2023

One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction.    👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.

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POS Systems Training Guest Satisfaction Front of House 130

Hotel Owner

JUNE 19, 2023

In the ever-evolving travel market, urban pop-up hotels in Purpose Built Student Accommodation (PBSA) buildings represent a thriving hospitality industry trend, as well as a valuable, potential growth opportunity for a student housing portfolio. Reception staff will be needed to offer the concierge services guests will expect from hotels.

Concierge 105

Concierge Housekeeping Maintenance Book 105

Revenue Hub

OCTOBER 31, 2023

NB: This is an article from Demand Calendar Let’s look at the hotel industry and decode how it can revamp the guest experience inspired by Tide Pods and Amazon Prime. Just as Tide Pods transformed the laundry process by eliminating cumbersome steps and focusing on the desired outcome, hotels can reimagine the guest experience.

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Workshop Concierge Article Communication 104

Hotel Owner

JULY 14, 2023

For example, many hotels have begun using robot butlers to complete tasks such as delivering room service. For owners that operate on a smaller budget, I’ve seen a lot more ‘digital concierge’ services now where they use WhatsApp to communicate to guests when they have questions on restaurant recommendations and general guidance.

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Budgeting Concierge Communication Events 98

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

Concierge 59

Concierge Communication 59

Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Hotels can impact guests across the buyer journey – from awareness through consideration to booking. This relates to the direct interactions guests have with the hotel brand during the purchase process, as well as the broader relationship-building efforts. What are micro moments?

Concierge 98

Concierge Book Guest Satisfaction Article 98

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Concierge Communication Maintenance Catering 64

Revenue Hub

SEPTEMBER 21, 2023

For example, a boutique beachfront hotel could offer a “Sunset Getaway” package that includes a sunset cruise, beachside dinner, and a spa session. Create Exclusive Experiences In a world where travellers are seeking unique and memorable experiences, differentiate your hotel by creating exclusive offerings.

Pricing 109

Pricing Concierge Article Blog 109

Hotel Business

MAY 11, 2023

Independent hotels don’t always have the same resources that some of the branded hotels do when it comes to technology. SMS text messaging is an important communication channel for guests prior to checking in and during their stay. How do you foresee hotel visits changing in the age of ChatGPT? 

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Communication Concierge Training Information 64

Mary Gostelow

DECEMBER 15, 2023

Last night, Friday 15th December 2023, Parisian Macao hosted the tenth annual Stelliers gala uniquely honouring Greater China hotel professionals chosen by industry savants. This is Macau’s moment. There were well over 500 at the gala. The winners?

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Concierge Housekeeping Communication Information 98

Smart Brief Hospitality

MARCH 10, 2024

Frank Wolfe, CEO of HFTP The long-held reputation for the hotel industry and its use of technology has been that it is slow in adoption, and it’s been behind the technological curve in comparison to other industries. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

Concierge 87

Concierge Guest Services Communication Events 87

eZee Absolute

AUGUST 29, 2023

This is where hotel improvement ideas come in. Streamlined hotel operations can significantly impact a hotel’s bottom line by enhancing guest retention , attracting positive reviews, and optimizing resource utilization. Hotel operations play a crucial role in defining the guest experience. Let’s jump right in.

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Housekeeping Training Guest Services Communication 91