NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP.

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Concierge Communication Reservations Blog 98

Hotel Business

JULY 9, 2024

“Our newest service robot brings a new level of functionality and flexibility to the hospitality and healthcare channels,” said Mike Kosla, SVP, LG Business Solutions USA. The introduction of a door-type service robot reinforces our commitment to constantly innovate in ways that bring meaningful new benefits to our customers.”

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Accounting Concierge Book Communication 104

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 87

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

Xotels

FEBRUARY 3, 2021

How can hotel managers efficiently use QR as a communication tool as well as creating revenue generating opportunities including creative examples to use QR codes. Let’s take a look at it from another angle, and instead see QR codes as a great opportunity to improve the guest’s service experience. . Announcements in elevators.

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Guest Services Marketing Information Blog 49

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

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Travel and Tourism Concierge Events Front Desk Operations 52

SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. Guest services hotel positions.

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Maintenance Concierge Front of House Budgeting 72

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

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Book Communication Pricing Property Management 52

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. Efficient inventory management, staff scheduling, housekeeping coordination, in-room entertainment systems, smart room controls(Like Alexa), and digital concierge services(KIOSK) are some that help enhance guest comfort and engagement.

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Housekeeping Training Guest Services Communication 91

Metasphere

SEPTEMBER 4, 2023

With mobile pre check-in, front desk staff can allocate resources more efficiently, reducing congestion and enhancing the overall guest experience. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

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Presentation Front Desk Operations Guest Satisfaction Concierge 52

Les Roches

JULY 18, 2023

Hospitality only focuses on making guests feel welcome and comfortable, while customer service has a wider scope. What does guest service mean? Guest services is a similar term but with a bit of a difference. This will be a part of guest relations and customer service, but they are distinct.

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Customer Service Guest Satisfaction Guest Services Training 52

Les Roches

JULY 2, 2024

From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city. Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists.

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Travel and Tourism Concierge Catering Hospitality Management 52

Les Roches

DECEMBER 21, 2022

Handling luggage storage at the front desk and ensuring all guest belongings are safe. Overseeing other front desk employees, as well as concierges. . How to become a guest relations manager. Gain valuable hospitality guest relations skills with a fast-track Postgraduate Diploma from Les Roches.

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Hospitality Management Guest Services Communication Concierge 52

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

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Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 5, 2024

It must also identify the resort’s unique selling points, such as its location, amenities and guest experiences and communicate them effectively through branding elements that include logos, colors, typography and messaging. A strong brand identity centers on the resort’s personality, values and offerings.

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Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments.

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Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

Les Roches

JULY 11, 2023

Overview of hotel management Whether a guest is visiting an exclusive resort in the Maldives or a boutique hotel in the United Kingdom, hotel management plays a vital role in providing their hospitality. One day you could be responsible for guest services, while on another, you could be overseeing staff training and managing bookings.

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Maintenance Communication Concierge Housekeeping 40

Les Roches

JUNE 7, 2023

Customer service training Customer service training educates employees on how to deliver exceptional customer service. It covers crucial topics such as effective communication, problem-solving, conflict resolution, crisis management, and empathy. It ensures customers can convey their needs or concerns.

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Customer Service Communication Training Information 52

InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Auto pre and post stay emails and full guest communications. Powerful rates management with flexible change options.

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Housekeeping Book Information Guest Satisfaction 130

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

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Housekeeping Guest Satisfaction Front Desk Operations Events 52

Les Roches

JULY 9, 2024

Roles such as hotel manager , assistant general manager or operations manager offer a wide range of responsibilities, from overseeing day-to-day operations and guest services to managing staff and budgets. If you aspire to climb the ranks, you could aim for a job in hotel management.

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Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

SiteMinder

NOVEMBER 22, 2023

Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. All of these apps are designed to deliver an instant concierge-style chat service to help customers plan and manage their everyday needs. Where can I go this weekend for $300?’”

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Travel and Tourism Concierge Book Valet Services 52

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

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Guest Satisfaction Housekeeping Budgeting Events 52

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? based on your projected occupancy and service levels. Training : ongoing training for staff in guest service, local area knowledge, and bespoke service.

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Travel and Tourism Competitive Analysis Pricing Budgeting 52

eZee Absolute

DECEMBER 7, 2023

Hotels are leveraging guest data to create tailored experiences, from personalized room preferences to curated recommendations for dining and activities. Chatbots and virtual assistants, driven by AI, are becoming integral in providing real-time assistance and enhancing communication between guests and hotel staff.

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Travel and Tourism Blog Guest Satisfaction Pricing 59

Les Roches

OCTOBER 10, 2023

This can include overseeing staffing, implementing marketing and sales strategies, ensuring high-quality guest services and monitoring the hotel’s financial performance. Luxury services and personal concierge There are plenty of prestigious hospitality job opportunities in the luxury sector.

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Travel and Tourism Concierge Training Hospitality Management 52

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

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Workshop Concierge Travel and Tourism Hospitality Management 52

Les Roches

AUGUST 2, 2024

Strong leadership, strategic planning and business acumen are essential for this role Front office manager: supervises the front-of-house staff, ensuring efficient check-in and check-out processes, handling guest inquiries and maintaining a welcoming atmosphere.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Les Roches

JANUARY 19, 2024

Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members.

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Marketing Accounting Book Procurement 52

SiteMinder

FEBRUARY 25, 2024

Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services. Beyond operational changes, they often incorporate local materials and cultures into their design and offerings, supporting local communities and preserving heritage.

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Catering Budgeting Guest Satisfaction Marketing 52