Hotel Business

SEPTEMBER 23, 2024

The importance of an incident follow-up Guests expect their opinions and issues to be heard and addressed, now more than ever with the prevalence of online reviews. This can range from checking back in with the guest to sending them discounts or a gift card as a gesture of goodwill.

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

Hotelogix

AUGUST 26, 2024

Creating a warm and inviting atmosphere for your guests begins with the perfect welcome letter at a hotel. This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. Guests often failed to provide essential trip information, such as flight numbers and arrival times. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Metasphere

SEPTEMBER 4, 2023

Guests have the luxury of bypassing these hassles and diving straight into their hotel experience. Enhanced Guest Satisfaction In the fiercely competitive hospitality landscape, guest satisfaction is paramount. The transition from a check-in process to a concierge service elevates the hotel's image and brand value.

Presentation 52

Presentation Front Desk Operations Guest Satisfaction Concierge 52

Revenue Hub

JULY 3, 2023

Identify the moments you want to impact your guests The hotel guest journey consists of a series of individual micro-moments, so start by identifying where and how you want to impact your guests. Map the customer’s journey and choose what kind of communication and actions you’ll take each step of the way.

Concierge 86

Concierge Book Guest Satisfaction Article 86

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Hotel Business

MAY 11, 2023

Hotel Business caught up with Max Spangler , director, technology, Charlestowne Hotels , for some of his advice for hoteliers: What are three simple ways that hoteliers can utilize technology to engage with their guests and increase brand loyalty? Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64

Revenue Hub

APRIL 4, 2024

After all, OTA bookings come at a cost, and hotels benefit significantly from cutting out the middleman and incentivizing guests to book directly. With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests.

Book 91

Book Customer Service Guest Satisfaction Pricing 91

SiteMinder

SEPTEMBER 12, 2024

Smart hotels are hotels that use the Internet of Things (IoT) to automate and simplify how guests interact with the hotel and their room. Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’.

Communication 52

Communication Concierge Blog Guest Satisfaction 52

Les Roches

JULY 18, 2023

What does guest service mean? Guest services is a similar term but with a bit of a difference. Guest services are all the amenities offered to guests in the hospitality industry, such as concierge, room service or front desk service. How does hotel customer service impact guest satisfaction?

Customer Service 52

Customer Service Guest Satisfaction Guest Services Training 52

Hotelogix

OCTOBER 18, 2023

Staying ahead in the rapidly evolving hospitality industry requires embracing technological advancements that enhance guest experiences and streamline operations. One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 

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POS Systems Guest Satisfaction Training Front of House 130

Les Roches

SEPTEMBER 23, 2024

Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I It served as a guideline for guest interactions and really helped improve the company culture among employees.”

Travel and Tourism 52

Travel and Tourism Concierge Guest Satisfaction Article 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Guest experience Guest experience includes all the interactions between guests and a business.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

eZee Absolute

SEPTEMBER 5, 2024

It’s your virtual storefront where potential guests can check out room availability, rates, and those enticing special offers—all without the middleman fees from third-party booking sites. This not only improves conversion rates but also fosters trust and satisfaction among guests.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Investing in employees’ well-being, work-life balance, and work culture can create a motivated and dedicated workforce that contributes to enhanced guest satisfaction.

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Travel and Tourism Strategic Planning Procurement Concierge 105

Les Roches

JULY 2, 2024

Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists. From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city.

Travel and Tourism 52

Travel and Tourism Concierge Catering Hospitality Management 52

eZee Absolute

NOVEMBER 8, 2023

5G’s high bandwidth and low latency ensure these devices communicate flawlessly, resulting in better energy management, cost savings, and improved guest comfort. Smart Room Controls: With 5G, guests can enjoy intuitive and responsive smart room controls.

Guest Services 66

Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotel Owner

JULY 15, 2024

Embracing a pet-friendly approach not only enhances guest satisfaction but also offers numerous benefits to hoteliers. Communicating these policies transparently on the hotel’s website, booking platforms, and during the reservation process helps to avoid any misunderstandings.

Catering 52

Catering Concierge Guest Satisfaction Training 52

InnQuest

SEPTEMBER 13, 2022

In today’s fast-paced digital world, hotel and motel operators must be able to keep pace with the needs of guests on an individual basis. With the use of automated hotel management system , you can streamline your processes, improve operational efficiency, enhance personalisation, improve guest satisfaction, and improve employee satisfaction.

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Housekeeping Book Information Guest Satisfaction 130

eZee Absolute

AUGUST 29, 2023

Hotel operations play a crucial role in defining the guest experience. They ensure that guests experience a seamless, enjoyable stay without facing any trouble. When operations are streamlined and fine-tuned, it resonates in your guests’ satisfaction, the positive reviews they leave, and the loyalty they develop toward your property.

Housekeeping 91

Housekeeping Training Guest Services Communication 91

Les Roches

JULY 9, 2024

Many schools also support a strong networking culture by organizing industry events, guest lectures and career fairs and providing students with access to professionals and potential employers. Mobile check-ins, digital concierge services and keyless entry systems have become commonplace, offering guests convenience and flexibility.

Housekeeping 52

Housekeeping Customer Service Front Desk Operations Travel and Tourism 52

SiteMinder

JULY 18, 2024

Investing in quality customer service not only enhances guest satisfaction but also drives long-term business success. Deliver world-class hotel customer service with SiteMinder Enhance guest satisfaction and boost revenue with SiteMinder’s tools for efficient operations, personalised experiences, and global reach.

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Les Roches

JULY 3, 2024

They set strategic goals, ensure compliance with industry standards and drive overall profitability and guest satisfaction Director of operations: responsible for optimizing the day-to-day operations of the hotel, the director of operations manages department heads, implements operational policies and ensures efficient service delivery to guests.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Revenue Hub

NOVEMBER 14, 2022

Another highly effective strategy is providing guests with a welcome pack in their room with information about your ancillary services. Use an in-house communications app. This will provide guests with a platform to voice any concerns they might have. Request feedback and incentivise reviews.

Communication 52

Communication Reservations Book Concierge 52

eZee Absolute

DECEMBER 7, 2023

From contactless check-in and check-out processes to digital room keys accessed through smartphones, hotels are prioritising the safety and convenience of their guests. The integration of mobile apps and smart devices allows for a streamlined and frictionless experience, reducing physical touchpoints and enhancing overall guest satisfaction.

Travel and Tourism 59

Travel and Tourism Blog Guest Satisfaction Pricing 59

Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

Hospitality Management 52

Hospitality Management Front Desk Operations Guest Satisfaction Budgeting 52

Les Roches

SEPTEMBER 24, 2024

You can offer multi-channel communication through: Omnichannel experience : businesses can ensure a seamless experience across multiple channels including websites, mobile apps, social media and in-person interactions. Prioritizing it enables hotels and resorts to improve guest satisfaction, loyalty and overall brand reputation.

Training 52

Training Communication Hospitality Management Information 52

SiteMinder

JULY 24, 2023

By understanding the unique needs and preferences of each guest segment, you can tailor your services, amenities, and experiences to meet their expectations. This not only improves guest satisfaction and loyalty but also increases your hotel’s revenue. Consider offering digital amenities to cater to these needs.

Budgeting 97

Budgeting Catering Book Guest Satisfaction 97

Les Roches

OCTOBER 30, 2023

The benefits of smart hotels The benefits of smart hotels for guests There are a number of excellent reasons to consider moving to the smart hotel model that will benefit guests. Personalized experiences: Using data analytics and AI-driven insights, hotels can tailor recommendations and services to match each guest’s profile.

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

JULY 5, 2024

It must also identify the resort’s unique selling points, such as its location, amenities and guest experiences and communicate them effectively through branding elements that include logos, colors, typography and messaging. A strong brand identity centers on the resort’s personality, values and offerings.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Guest relationship management (CRM): How are you implementing a CRM to track guest preferences, manage communication, and personalise experiences?

Travel and Tourism 52

Travel and Tourism Competitive Analysis Pricing Budgeting 52

Les Roches

AUGUST 10, 2023

These businesses have a reputation for offering exceptional service and the ultimate guest experience. Here are some examples of high-paying and notable career paths: Hotel manager: responsible for hotel operations, ensuring guest satisfaction, managing staff and optimizing revenue. Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Les Roches

AUGUST 2, 2024

These perks not only boost job satisfaction but also provide a balanced and rewarding work-life experience Team spirit and camaraderie: staff members often work closely together to ensure the highest level of guest satisfaction. They are responsible for managing staff, maintaining standards and ensuring guest satisfaction.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Training Hospitality Management 52

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

It encompasses a wide array of tasks that span various departments, all working in harmony to deliver exceptional guest experiences and optimise business performance. The goal is to maximise the profitability and efficiency of hotels while maintaining a high level of guest satisfaction and service quality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. Professional sleepers play a vital role in ensuring guests enjoy restful and rejuvenating sleep experiences during their hotel stays.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

SiteMinder

FEBRUARY 25, 2024

Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services. Beyond operational changes, they often incorporate local materials and cultures into their design and offerings, supporting local communities and preserving heritage.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52