Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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Revenue Hub

APRIL 4, 2024

With an expected increase in direct bookings in 2024, hotels increasingly seek more direct communication and personalized experiences with guests. AI-driven solutions can help streamline operations, personalize guest experiences, and improve customer service.

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SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. It has also improved overall customer service and increased upselling opportunities. Absolutely, I would recommend hotels to use SiteMinder and Welcome Pickups.

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SiteMinder

OCTOBER 11, 2022

The purpose of the role is to ensure that all guests receive high quality customer service. Duties include training and managing various other hotel front desk positions such as receptionists and concierge. Key attributes include strong people skills, attention to detail, good leadership skills and customer service experience.

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InnQuest

SEPTEMBER 13, 2022

The public has grown to expect contactless services due to the pandemic and guests’ expectations have changed forever after experiencing the convenience and consistent service that automation brings. Apps can also be used to promote the hotel, including offering discounts and other incentives and ultimately, improve customer retention.

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Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. In this article, we delve into the world of guest services, exploring what they are, their significance and how they differ from customer service in the hospitality industry.

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Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. The chatbot is usually deployed as a digital customer service agent, mimicking a customer’s meaningful interactions with an employee. These bots communicate using a clear set of rules.

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Modern Restaurant Management

NOVEMBER 11, 2019

But what many don’t consider is that it’s not only a well-appointed room and a knowledgeable concierge that guests remember – it’s often the experience they had at the on-site restaurant or bar,” said Joel Montaniel, CEO of SevenRooms. " “We are thrilled to be joining forces with PAR Technology.

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SiteMinder

OCTOBER 10, 2022

While we’d generally recommend asking open questions, this is a very subtle opportunity to test the candidate’s communication skills. If they reply with just ‘yes’ or ‘no’ and don’t elaborate, it’s probably a sign that they lack interpersonal skills or the EQ for customer-facing roles. Hotel waiter interview questions and answers.

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SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Other technologies such as apps and AI also play a part in how a smart hotel operates to provide guests with fast, easy, service. What is the concept of smart rooms?

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SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. It should also have space for multiple customer service stations to ensure smooth and quick check-ins. Reservations agent. Management department.

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Les Roches

JULY 9, 2024

A career in it offers diverse opportunities, including hotel management, customer service , event planning and tourism. You’ll also be able to develop your soft skills by focusing on communication, leadership, problem-solving and cultural awareness, which are essential for success in the hospitality industry.

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SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. Integrated into your website, mobile app, or social media, it lets guests ask questions, make bookings, request services, and get personalised recommendations in real time. What is a hotel chatbot?

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Les Roches

AUGUST 1, 2024

Al Tayer Travel Agency Part of the prestigious Al Tayer group, it has been providing premium services since its launch in 1979. The agency offers a wide range of solutions, including luxury holiday packages, corporate travel management, cultural tours and exclusive concierge services.

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Les Roches

AUGUST 10, 2023

Depending on the type of hospitality and tourism business, front-of-house roles typically require a combination of customer service and technical skills. If you’re interested in managerial roles, it’s a good idea to consider a master’s degree.

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Les Roches

SEPTEMBER 25, 2024

A career in guest services requires excellent communication skills, a friendly demeanor and the ability to solve problems efficiently. Front desk staff are trained to offer personalized service, ensuring each guest feels welcome and valued from the moment they arrive.

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Les Roches

SEPTEMBER 24, 2024

You can offer multi-channel communication through: Omnichannel experience : businesses can ensure a seamless experience across multiple channels including websites, mobile apps, social media and in-person interactions. Prioritizing it enables hotels and resorts to improve guest satisfaction, loyalty and overall brand reputation.

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Les Roches

JULY 2, 2024

From luxury experiences to niche services, here are some of the unusual and distinctive hospitality roles found in the city. Desert concierge With the location inside the Arabian Desert, there is a demand for desert concierges who specialize in curating authentic desert experiences for tourists.

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Hotel Owner

JULY 20, 2023

A vision in life, a clear set of values, a simple set of objectives, and above all else sticking to the golden rules of service and the principles of how to deliver great customer service.

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Les Roches

JULY 11, 2023

You’ll also need to demonstrate a range of skills that can be learned through practical experience, such as effective communication and leadership. Among the most important qualities are communication skills. Working in hotel management means being able to communicate with internal teams, external providers, suppliers and customers.

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SiteMinder

NOVEMBER 22, 2023

Apps have already been appropriated by many companies to provide intelligent real-time customer service without the need to place a human in position. Facebook has ‘M’, Amazon has ‘Alexa’, Apple has created ‘Viv’ in addition to Siri, and Google has announced its ‘Assistant’ service. Where can I go this weekend for $300?’”

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Les Roches

DECEMBER 21, 2022

Co-ordinating check-ins and check-outs to make sure that no customers are kept waiting too long and that there is never too much of a queue at the front desk. Overseeing other front desk employees, as well as concierges. . Handling luggage storage at the front desk and ensuring all guest belongings are safe.

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Les Roches

AUGUST 4, 2024

They must oversee all aspects of guest interactions, from reservations and check-in to room service and concierge assistance Staff management: responsible for hiring, training and supervising staff members across various departments. The more you build these skills, the higher the hotel manager compensation package you can aim for.

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Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance.

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Les Roches

DECEMBER 30, 2022

In any industry where companies will be dealing directly with customers, hospitality and customer service are important. This holds true whether we are talking about the customer help desk at a supermarket or the concierge at a five-star hotel. This includes: Communication. This includes: Revenue management.

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Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. This article aims to uncover some of the strangest careers in the hospitality sector.

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Les Roches

MARCH 16, 2023

These needs could include food and beverage packages, excursions, room service, concierge, and car services. What do luxury travel advisors do? Liaising with luxury hotels: Forming working relationships and liaising with luxury hotels ensures they can accommodate the client’s needs.

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Les Roches

AUGUST 2, 2024

5-star accommodation distinguishes itself in the competitive hospitality industry by offering exceptional service, unique experiences and superior facilities that aim to exceed expectations and generate great guest reviews.

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Les Roches

JULY 3, 2024

Employees learn about service excellence, cleanliness standards and operational procedures, gaining insight into the level of professionalism and attention to detail required in the field Skill development: working in a hotel team gives you opportunities for skill development and refinement.

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SiteMinder

AUGUST 1, 2024

online advertising, social media, email marketing, partnerships, events) Marketing messages: What key messages will you communicate to your target audience? Outline their strengths and weaknesses: Evaluate their offerings, pricing, location, amenities, marketing, customer service, and online reputation.

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Les Roches

DECEMBER 28, 2022

Digital transformation can streamline customer services and interactions, ultimately reducing financial waste and allowing you to achieve more; for example, secure more bookings or sell more products. Digital transformation in companies can bring many benefits, such as: Increased customer satisfaction. Increasing profits.

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Les Roches

JANUARY 9, 2024

A strong model can guide decisions and growth, while effective business communication skills can help clarify intricacies and benefits. Value Delivered to Customers Stand out from competitors by providing unique value to customers. Concierge/Customization Concierge/customized approaches tailor solutions to individual demand.

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Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

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Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

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SiteMinder

DECEMBER 7, 2023

Just look at the wide array of different workers a relatively standard, medium-sized hotel might employ: hotel managers, receptionists, admin staff, salespeople, maintenance workers, housekeepers, concierges, valets, bartenders, waitstaff, chefs, childcare workers and more. For example; room cleaning, maintenance tasks, communication.”

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SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.

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