Larry Mogelonsky

SEPTEMBER 27, 2023

Yes, but sometimes guests don’t read the confirmation email, are ignoring your prearrival communications and are too ‘apped-out’ to want to download your hotel app. Isn’t telling your incoming guests about the amenities onsite the job of all that great technology you’re using?

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Larry Mogelonsky

NOVEMBER 5, 2024

This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. It involves open communication, trust, and opportunities for growth and development. Explain the rationale behind decisions, even if they are unpopular.

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Horizon Hospitality

NOVEMBER 13, 2024

Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

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Hospitality Net

SEPTEMBER 25, 2023

Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering hospitality professionals to unlock operational efficiencies, improve communication, cut costs, and elevate the guest experience.

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Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. The AI capabilities of digital communication services also means that the technology is continuously learning about the changing needs of guests, enabling the industry to adapt accordingly.

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Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

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STAAH

NOVEMBER 19, 2024

Whether you’re a hotel manager, concierge, or front desk staff, cultivating the right traits can set you apart in this competitive field. Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. 10 Exceptional Hospitality Professionals Traits 1.

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Revenue Hub

JULY 17, 2024

The advantages of email marketing are manifold: Direct Communication: Email allows hotels to communicate directly with their audience, bypassing intermediaries. In-Person Collection Train your front desk and concierge staff to ask guests if they would like to join your email list at check-in or check-out.

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NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP.

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Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

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InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Unified Property Management System. Translator Technology.

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Hotel Business

JULY 9, 2024

Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

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Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Like “Battery low” or “On a call”.

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Communication Concierge Article Information 98

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

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Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers.

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Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

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Procurement Concierge Housekeeping Maintenance 111

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

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Revenue Hub

FEBRUARY 21, 2024

They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Communicate on all channels: The more channels a chatbot connects to, the more your guests are likely to use it.

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Reservations Concierge Book Communication 108

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The reasons being: their excellent service, easy connection, consistent communication with guests, and reliable contact with drivers.”

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Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. This empowerment extends to other areas, such as room service orders, concierge services, and feedback mechanisms, all of which can be managed via mobile apps.

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SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

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Revenue Hub

JULY 3, 2023

Map the customer’s journey and choose what kind of communication and actions you’ll take each step of the way. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point. There are also ways to automate your hotel guest journey.

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Concierge Book Guest Satisfaction Article 98

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

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Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

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Concierge Guest Services Communication Events 87

Revenue Hub

NOVEMBER 21, 2023

Personalized Booking Experiences and Marketing Communications Today’s customers expect personalized booking experiences. The concierge-style experience shouldn’t start when the customer arrives at their destination. We should expect its adoption to be much quicker than the shift to the internet a generation ago.

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Concierge Book Article Communication 109

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

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Revenue Hub

SEPTEMBER 21, 2023

From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line. Utilize guest data and preferences to tailor marketing communications and provide a personalized experience that keeps guests coming back.

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Pricing Concierge Article Blog 109

Mary Gostelow

DECEMBER 15, 2023

The winners?

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SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. IT manager.

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Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

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Hospitality Net

MARCH 20, 2024

This industry-first technology marks a significant milestone in the evolution of property management solutions, introducing specialized AI agents designed to cooperate and handle specific tasks like concierge services and guest communications, without the need for human intervention.

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Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

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Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

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Hotel Owner

JUNE 19, 2023

Reception staff will be needed to offer the concierge services guests will expect from hotels. Manage expectations Maintain open and transparent communication with students residing in the accommodation. Inform them about the changes, temporary hotel operations and any impact on their daily routines.

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Hotel Owner

JULY 14, 2023

For owners that operate on a smaller budget, I’ve seen a lot more ‘digital concierge’ services now where they use WhatsApp to communicate to guests when they have questions on restaurant recommendations and general guidance. For example, many hotels have begun using robot butlers to complete tasks such as delivering room service.

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Hotel Owner

JUNE 30, 2023

Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Modern travellers seek enhanced personalised experiences and seamless technology integration.

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Revenue Hub

OCTOBER 31, 2023

In this reimagined scenario, the hotel takes on multiple roles for the guest: it becomes a caretaker, a comfort provider, and a concierge, all rolled into one. Incorporate green practices, from waste management to sourcing local organic produce, and actively communicate these efforts to guests.

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