Larry Mogelonsky

SEPTEMBER 27, 2023

Yes, but sometimes guests don’t read the confirmation email, are ignoring your prearrival communications and are too ‘apped-out’ to want to download your hotel app. Isn’t telling your incoming guests about the amenities onsite the job of all that great technology you’re using?

Concierge 100

Concierge Server Training Download 100

Horizon Hospitality

NOVEMBER 13, 2024

Guests can check in and out, request room service and other amenities, and access concierge services, all from their smartphones. Automation tools streamline tasks like housekeeping management, maintenance, and guest communication, making it easier for staff to deliver timely service.

Concierge 130

Concierge Guest Satisfaction Housekeeping Maintenance 130

Larry Mogelonsky

NOVEMBER 5, 2024

This creates a ‘fil rouge’ or common thread that links the overall experience with the hotel design, the food and beverage offer, and the bespoke suggestions of our local concierge. It involves open communication, trust, and opportunities for growth and development. Explain the rationale behind decisions, even if they are unpopular.

Concierge 130

Concierge Communication Training Definition 130

Hospitality Net

SEPTEMBER 25, 2023

Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering hospitality professionals to unlock operational efficiencies, improve communication, cut costs, and elevate the guest experience.

Concierge 80

Concierge Communication 80

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

Concierge 59

Concierge Communication 59

Hotel Business

JULY 9, 2024

Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

Accounting 104

Accounting Concierge Book Communication 104

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 130

Front Desk Operations Guest Satisfaction Maintenance Training 130

Revenue Hub

JULY 17, 2024

The advantages of email marketing are manifold: Direct Communication: Email allows hotels to communicate directly with their audience, bypassing intermediaries. In-Person Collection Train your front desk and concierge staff to ask guests if they would like to join your email list at check-in or check-out.

Book 88

Book Marketing Concierge Article 88

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP.

Concierge 98

Concierge Communication Reservations Blog 98

Hospitality Net

MARCH 20, 2024

This industry-first technology marks a significant milestone in the evolution of property management solutions, introducing specialized AI agents designed to cooperate and handle specific tasks like concierge services and guest communications, without the need for human intervention.

Concierge 45

Concierge Communication Property Management 45

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers.

Communication 111

Communication Training Concierge Book 111

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

Guest Satisfaction 91

Guest Satisfaction Pricing Concierge Communication 91

Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

Server 197

Server Concierge Front of House Back of House 197

Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Like “Battery low” or “On a call”.

Communication 90

Communication Concierge Article Information 90

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The reasons being: their excellent service, easy connection, consistent communication with guests, and reliable contact with drivers.”

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

Hotel Business

SEPTEMBER 23, 2024

This disconnect between the expected guest experience and the hotel’s ability to respond effectively highlights the critical need for enhanced emergency communication systems and processes. As hotels across the country are seeing significant changes in the emergency communications space due to evolving codes (i.e.,

Communication 64

Communication Guest Satisfaction Concierge Housekeeping 64

Hotel Business

SEPTEMBER 12, 2023

Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.

Concierge 64

Concierge Communication Maintenance Catering 64

Smart Brief Hospitality

MARCH 10, 2024

Because of this, hospitality companies quickly rallied to add mobile check-in and room keys, guest communications via text messaging, AI-powered concierge services, specialized and automated cleaning, and more. Part of the automation is the capability to capitalize on big data to note trends and communicate with customers.

Concierge 87

Concierge Guest Services Communication Events 87

Hotel Business

MAY 11, 2023

SMS text messaging is an important communication channel for guests prior to checking in and during their stay. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?

Communication 64

Communication Concierge Training Information 64

Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. This empowerment extends to other areas, such as room service orders, concierge services, and feedback mechanisms, all of which can be managed via mobile apps.

POS Systems 83

POS Systems Concierge Article Book 83

SiteMinder

OCTOBER 11, 2022

Duties include training and managing various other hotel front desk positions such as receptionists and concierge. The concierge’s job is to greet guests and assist with queries. A reservation agent is similar to a concierge but their duties are limited to making reservations for guests. Assistant hotel manager. IT manager.

Maintenance 72

Maintenance Concierge Front of House Budgeting 72

SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Greater personalisation: With smart features and services, guests can more easily communicate their preferences and requirements. What is the concept of smart rooms?

Communication 52

Communication Concierge Blog Guest Satisfaction 52

Revenue Hub

JULY 3, 2023

Map the customer’s journey and choose what kind of communication and actions you’ll take each step of the way. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point. There are also ways to automate your hotel guest journey.

Concierge 86

Concierge Book Guest Satisfaction Article 86

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

Concierge 73

Concierge Book Information Article 73

Revenue Hub

FEBRUARY 21, 2024

They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Communicate on all channels: The more channels a chatbot connects to, the more your guests are likely to use it.

Reservations 91

Reservations Concierge Book Communication 91

Revenue Hub

NOVEMBER 21, 2023

Personalized Booking Experiences and Marketing Communications Today’s customers expect personalized booking experiences. The concierge-style experience shouldn’t start when the customer arrives at their destination. We should expect its adoption to be much quicker than the shift to the internet a generation ago.

Concierge 96

Concierge Book Article Communication 96

Les Roches

SEPTEMBER 23, 2024

Formative Four Seasons experience Charlotte laid the foundations for her new role during her first internship as a concierge in a Four Seasons property on the tropical Pacific island of Bora Bora. “I “For me, it’s a meaningful way to give back to the company that made me fall in love with hospitality in the first place.”

Travel and Tourism 52

Travel and Tourism Concierge Guest Satisfaction Article 52

Revenue Hub

SEPTEMBER 21, 2023

From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line. Utilize guest data and preferences to tailor marketing communications and provide a personalized experience that keeps guests coming back.

Pricing 105

Pricing Concierge Article Blog 105

eZee Absolute

SEPTEMBER 5, 2024

Additionally, your booking engine acts as a direct communication channel, enabling personalized upselling, cross-selling, and the opportunity to highlight unique selling propositions (USPs) such as loyalty programs or exclusive discounts. This not only improves conversion rates but also fosters trust and satisfaction among guests.

Book 52

Book Concierge Reservations Guest Satisfaction 52

Les Roches

DECEMBER 27, 2023

They need excellent communication and interpersonal skills, should be able to multitask, maintain composure under pressure and demonstrate a high level of professionalism. Some programs also offer hospitality internships , providing valuable hands-on experience alongside the academic classroom studies.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Les Roches

SEPTEMBER 25, 2024

A career in guest services requires excellent communication skills, a friendly demeanor and the ability to solve problems efficiently. Concierge services The concierge team plays a leading role in creating the guest experience by offering tailored recommendations and assistance.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

SiteMinder

SEPTEMBER 12, 2024

A hotel chatbot is an AI-powered tool that allows you to communicate instantly with your guests. From streamlining communication to automating routine tasks like booking inquiries, a chatbot offers a seamless way for you to engage with your guests in real time, enhancing both convenience and satisfaction throughout their stay.

Book 52

Book Communication Pricing Property Management 52

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. The AI capabilities of digital communication services also means that the technology is continuously learning about the changing needs of guests, enabling the industry to adapt accordingly.

Concierge 312

Concierge Book Marketing Information 312

Revenue Hub

JUNE 4, 2024

NB: This is an article from DerbySoft Subscribe to our weekly newsletter and stay up to date We all thought there would be a decline in business travel due to the introduction of several remote communication platforms that we adopted during the pandemic, but this didn’t happen. Location is important for hotels serving business guests.

Travel and Tourism 98

Travel and Tourism Article Catering Concierge 98