STAAH

JANUARY 21, 2025

Virtual concierges, mobile check-ins, and dedicated hotel apps will enhance convenience and personalization, making technology a cornerstone of the hospitality experience. Additionally, the integration of artificial intelligence (AI) for personalized services became a game-changer, allowing hotels to deliver tailored experiences.

Travel and Tourism 109

Travel and Tourism Guest Satisfaction Concierge Blog 109

Revenue Hub

NOVEMBER 17, 2023

If you think guest messaging is the way of the future when it comes to hotel communications, you’d be wrong. As more and more people rely on their smartphones for daily tasks, the way they communicate has shifted as well. It’s already here. Approximately 8.4 trillion text messages were sent globally in 2022.

Communication 109

Communication Guest Satisfaction Concierge Article 109

Hotelogix

MARCH 6, 2025

AI-Powered Personalization: Your Digital Concierge Evolved Artificial Intelligence has transcended buzzword status to become an indispensable ally in 2025: Advanced Chatbots: These sophisticated digital assistants manage everything from bookings to local recommendations with remarkable efficiency, 24/7. Request a Demo With Hotelogix PMS

Concierge 130

Concierge Maintenance Book Demo 130

Hotelogix

APRIL 24, 2025

Why It Matters for B&BS: A small property often lacks a full-time front desk or concierge. Automating guest communication helps maintain professionalism while keeping operations lean. You can also store guest preferences to tailor future stays—think room temperature, breakfast choices, or pillow types.

Book 130

Book Housekeeping Reservations Pricing 130

Revenue Hub

APRIL 3, 2025

Powering AI-driven concierges that anticipate guest needs before they ask. Enhancing Guest Communication & Service Gone are the days when chatbots provided robotic responses. Multilingual AI-powered assistants ensure seamless communication for international guests.

Housekeeping 70

Housekeeping Procurement Concierge Scheduling 70

Lodging Magazine

JUNE 24, 2024

Hotel Communication Network (HCN) will reveal a new AI-powered in-room tablet that will radically change the way hotel guests request services, communicate their needs, place F&B orders from local restaurants, and more via voice commands in multiple languages.

Concierge 59

Concierge Communication Magazine 59

SiteMinder

OCTOBER 14, 2024

What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Modern Restaurant Management

JUNE 2, 2021

Rise of the Restaurant Concierge. By leveraging new technologies that empower customers to better control their experience, servers are gradually becoming “concierges” of restaurants. Or, once a menu item is being reviewed, in that micro-moment the up-sell items can be presented as a "goes well with" item.

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Server Concierge Front of House Back of House 197

Larry Mogelonsky

SEPTEMBER 27, 2023

Yes, but sometimes guests don’t read the confirmation email, are ignoring your prearrival communications and are too ‘apped-out’ to want to download your hotel app. Isn’t telling your incoming guests about the amenities onsite the job of all that great technology you’re using?

Concierge 100

Concierge Server Training Download 100

Hotelogix

APRIL 17, 2025

Effective internal communication reduces errors and enhances the overall guest experience. The Golden Keys concierge team showcases proactive service by anticipating guest needs effortlessly. Focus on soft skills like empathy, communication, and problem-solving to empower your team.

Guest Satisfaction 100

Guest Satisfaction Housekeeping Training Book 100

Hotelogix

FEBRUARY 17, 2025

The centralized hotel management system of Hotelogix integrates your front desk with housekeeping as well as the other departments to facilitate better communication and resource allocation. Train front desk employees to perform concierge duties, or housekeepers to cover laundry operations during busy hours.

Guest Satisfaction 100

Guest Satisfaction Training Scheduling Housekeeping 100

Hotelogix

APRIL 17, 2025

Sustainability Considerations Use tech-driven storytelling to communicate your green initiatives. Integration of Augmented Reality (AR) - From virtual concierge services to AR-powered scavenger hunts for kids, these technologies add layers of surprise and engagement.

Travel and Tourism 100

Travel and Tourism Workshop Book Catering 100

Hospitality Net

SEPTEMBER 25, 2023

Meet Eleanor, the revolutionary digital concierge platform consolidating essential resort applications and tools and empowering hospitality professionals to unlock operational efficiencies, improve communication, cut costs, and elevate the guest experience.

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Concierge Communication 95

Boutique Hotel News

DECEMBER 20, 2022

AI-enabled chatbots and digital concierges serve as the first point of contact for some customers. The AI capabilities of digital communication services also means that the technology is continuously learning about the changing needs of guests, enabling the industry to adapt accordingly.

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Concierge Book Marketing Information 312

SiteMinder

MARCH 24, 2025

By simplifying communication and enhancing the guest experience, Visito allows hotels and rental properties to focus more on hospitality while cutting down on operational overhead. Visito transforms guest communication for hotels by automating bookings, support, and marketing through messaging apps. The result?

Guest Satisfaction 52

Guest Satisfaction Communication Book Blog 52

Les Roches

JULY 1, 2024

From concierge to CEO: hotel careers in UAE 1st July, 2024 In this article The United Arab Emirates (UAE) stands as a global hub for hospitality and tourism, attracting millions of visitors each year to its luxurious hotels, stunning resorts and world-renowned attractions.

Concierge 52

Concierge Guest Satisfaction Housekeeping Server 52

Revenue Hub

JULY 17, 2024

The advantages of email marketing are manifold: Direct Communication: Email allows hotels to communicate directly with their audience, bypassing intermediaries. In-Person Collection Train your front desk and concierge staff to ask guests if they would like to join your email list at check-in or check-out.

Book 108

Book Marketing Concierge Article 108

NV Hotels

SEPTEMBER 20, 2023

BluIP® is a Tier1 global service provider and communications technology innovator. Today’s blog is provided by our premier member, BluIP.

Concierge 98

Concierge Communication Reservations Blog 98

Hotelogix

OCTOBER 30, 2024

The front office department includes: Front Desk Concierges Uniformed services Front office Accounting System A front desk team must be able to effectively address any kind of issues. The front office gathers and communicates essential guest information to various hotel departments.

Front Desk Operations 162

Front Desk Operations Guest Satisfaction Maintenance Training 162

InnQuest

OCTOBER 31, 2022

A unifi ed property management system t hat helps automate everyday operations, streamline administrative functions, optimize online presence and manage communications at a hotel will play a key role in the overall success of a hotel business. Unified Property Management System. Translator Technology.

Property Management 221

Property Management Communication Book Information 221

Hotel Business

JULY 9, 2024

Featuring advanced platform technologies that include AI, communications and control, the new CLOi ServeBot is going to help our hospitality and healthcare customers streamline their operations.

Accounting 104

Accounting Communication Concierge Book 104

Revenue Hub

OCTOBER 12, 2022

But as time has ticked on, WhatsApp has evolved from just updates to becoming an industry leader, revolutionizing digital communication worldwide, enabling not only personal connections but also offering hotels an avenue to effortlessly integrate into their guests’ daily lives – if done smartly. Like “Battery low” or “On a call”.

Communication 98

Communication Concierge Article Information 98

Hotelogix

JANUARY 29, 2025

Streamlined communication : No more playing telephone! Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures.

Concierge 145

Concierge Training Pricing Book 145

InnQuest

SEPTEMBER 12, 2023

It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Effective communication and resolution strategies are pivotal. Train staff in emergency procedures and ensure clear communication channels in case of incidents.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotel Business

APRIL 26, 2024

Personalized and frequent pre-arrival communications instill a sense of comfort: While email is the most preferred method of communication among both groups, there is also a significant desire for personalized communications for neurodivergent travelers.

Communication 111

Communication Training Concierge Book 111

Hotel Business

APRIL 1, 2024

Among the services provided by the CoralTree Residence Collection are owner relations and renovation services; accounting and financial services; guest/concierge services; front desk and amenity management; maintenance and capital project oversight; marketing; distribution and pricing; housekeeping; asset management; and procurement.

Procurement 111

Procurement Concierge Housekeeping Maintenance 111

SiteMinder

DECEMBER 13, 2023

In their quest for efficient guest transportation and concierge services, Axel Hotels was introduced to Welcome Pickups via SiteMinder’s Hotel App Store. The reasons being: their excellent service, easy connection, consistent communication with guests, and reliable contact with drivers.”

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

SiteMinder

SEPTEMBER 12, 2024

Devices such as phones, lights, TVs, air conditioners, blinds, and more can be connected via the internet to communicate with each other – thus becoming ‘smart’. Greater personalisation: With smart features and services, guests can more easily communicate their preferences and requirements. What is the concept of smart rooms?

Communication 98

Communication Concierge Blog Guest Satisfaction 98

Revenue Hub

JULY 4, 2024

Baby Boomers may prefer traditional communication methods, such as phone calls, while Millennials and Gen Z are more inclined towards digital interactions. This empowerment extends to other areas, such as room service orders, concierge services, and feedback mechanisms, all of which can be managed via mobile apps.

POS Systems 103

POS Systems Concierge Article Book 103

Revenue Hub

NOVEMBER 23, 2023

With HiJiffy’s Guest Communication Hub, you can combine the automatic sending of the pre-registration form with a digital key. Engage a virtual concierge Waiting at the front desk doesn’t only happen at the time of arrival and departure. That’s when a virtual concierge can turn out to be a handy support to your staff.

Concierge 99

Concierge Book Information Article 99

Hotel Management Network

MARCH 20, 2024

Jurny has launched AI Multi-Agent system to handle specific tasks such as concierge services and guest communications. The post Jurny unveils AI Multi-Agent system for hospitality industry appeared first on Hotel Management Network.

Concierge 59

Concierge Communication 59

SiteMinder

JULY 10, 2024

This includes guest communication, revenue management, reservation management, personalisation, dynamic pricing adjustment, and many more. Here are just a few of our favourite hospitality AI enablers: Visito Visito offers an AI-powered operating system designed to streamline guest communication in the hospitality industry.

Guest Satisfaction 91

Guest Satisfaction Pricing Communication Concierge 91

Revenue Hub

JULY 3, 2023

Map the customer’s journey and choose what kind of communication and actions you’ll take each step of the way. Virtual concierge during the guest stay When guests finally arrive at their hotel room, they’ll want to enact a service request at some point. There are also ways to automate your hotel guest journey.

Concierge 98

Concierge Book Guest Satisfaction Article 98

Revenue Hub

FEBRUARY 21, 2024

They support the hotel team by managing pre-stay, in-stay and post-stay communication. For these reasons, chatbots are sometimes called virtual assistants, virtual concierges or conversational bots. Communicate on all channels: The more channels a chatbot connects to, the more your guests are likely to use it.

Reservations 108

Reservations Concierge Book Communication 108

Hotelogix

AUGUST 26, 2024

This personalized communication sets the tone for their stay and provides essential information that enhances their overall experience. Amenities and Services: Highlight the hotel's amenities and services, such as the spa, gym, pool, restaurants, and concierge services. Dial [front desk number] from your room phone.

Information 100

Information Concierge Reservations Communication 100

Revenue Hub

NOVEMBER 21, 2023

Personalized Booking Experiences and Marketing Communications Today’s customers expect personalized booking experiences. The concierge-style experience shouldn’t start when the customer arrives at their destination. We should expect its adoption to be much quicker than the shift to the internet a generation ago.

Concierge 109

Concierge Book Article Communication 109

Revenue Hub

SEPTEMBER 21, 2023

From on-site dining and spa services to event spaces and concierge services, these offerings can significantly contribute to your bottom line. Utilize guest data and preferences to tailor marketing communications and provide a personalized experience that keeps guests coming back.

Pricing 109

Pricing Concierge Article Blog 109