Revenue Hub

NOVEMBER 14, 2024

As a hotelier, it is important to prioritise pre-arrival communication with your guests. NB: This is an article from Bookboost , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date Why is pre-arrival communication important for hotels? 9 Tips for your pre-arrival communication with your guests 1.

Communication 104

Communication Information Reservations Article 104

Modern Restaurant Management

MAY 1, 2024

A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. Thus, restaurant leaders need to identify potential communication silos and implement solutions to address them.

Communication 197

Communication POS Systems Training Information 197

7 Shifts

AUGUST 21, 2024

Communication is key in virtually every workplace, but this rings especially true in the restaurant industry. With the industry facing a 73% annual turnover rate and poor communication being the number one reason staff quit , there is a lot that effective team communication could do to improve the hospitality industry.

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Communication Scheduling Front of House Back of House 148

eHotelier

OCTOBER 27, 2024

Kerten Hospitality has announced the appointment of Giacomo Nicolodi as group marketing communications director.

Communication 130

Communication Marketing 130

Soft Inn

MAY 9, 2023

Businesses are continually looking for methods to streamline their communication operations to increase productivity and efficiency, which ChatGPT can do. ChatGPT is fast becoming a must-have tool for hoteliers.

Communication 246

Communication 246

eHotelier

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

Communication 130

Communication 130

Hotelogix

AUGUST 26, 2024

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 100

Communication Training Guest Satisfaction Budgeting 100

Revfine

OCTOBER 8, 2024

As a hotelier, it is important to prioritize pre-arrival communication with your guests. Why Is Pre-Arrival Communication Important for Hotels? Pre-arrival communication is all about creating a The post 9 Tips to Structure Your Pre-Arrival Communication appeared first on Revfine.com.

Communication 98

Communication Book Marketing 98

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

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Communication Travel and Tourism Property Management Customer Service 233

eHotelier

JULY 23, 2024

Managing a hotel with several properties in its portfolio can be quite challenging, especially when talking about guest communication.

Communication 130

Communication 130

eHotelier

JUNE 26, 2024

Beekeeper features an intelligent dashboard that connects property leaders and the corporate management team with all frontline employees to improve internal communication, support HR teams, and streamline business processes.

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Communication Information 130

eHotelier

FEBRUARY 21, 2024

As hoteliers, effective communication with guests is paramount to delivering a great guest experience. Effective communication involves different things, but we can split it into two main areas: what are you saying and how you are saying it.

Communication 130

Communication 130

eHotelier

SEPTEMBER 4, 2023

Malin Selander has been recruited as new Communications Director for Scandic Hotels Group where she will be responsible for the company’s external and internal communication. Most recently, she was VP Communications at Telia Sweden.

Communication 130

Communication 130

eHotelier

APRIL 1, 2024

Virgin Hotels Collection, the parent company encompassing luxury hospitality brands Virgin Hotels and Virgin Limited Edition, today announces Naomi Moreno-Melgar in the new role of Global Director of Communications, responsible for overseeing the communications teams across all markets globally for both iconic brands.

Communication 130

Communication Marketing 130

Hotelogix

OCTOBER 8, 2023

If someone were to ask me, I’d say it would be the capability to communicate effectively with the staff, colleagues and guests. In this new age of electronic communication, one should not forget that effective verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry.

Communication 130

Communication Whitepaper Training Document 130

eHotelier

MAY 22, 2023

was the core message as UNWTO brought together global branding experts, journalists and content creators to rethink narratives around tourism communications." “Put people front and centre!”

Communication 130

Communication 130

eHotelier

OCTOBER 4, 2023

In line with Indonesia's chairmanship of ASEAN this year, LSPR Institute of Communication & Business, in collaboration with the ASEAN PR Network, organised an international conference on communication and business with the theme "Strengthening ASEAN Leadership in Sustainable Business."

Communication 130

Communication 130

Revenue Hub

SEPTEMBER 12, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

Communication 84

Communication Reservations Article Definition 84

Revfine

NOVEMBER 17, 2024

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. Engage Guests on Their Terms: The The post 5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy appeared first on Revfine.com.

Communication 52

Communication Guest Satisfaction 52

Revenue Hub

JULY 8, 2024

Don’t wait until guests wheel their luggage into your lobby to start communicating with them. Why Communicate With Hotel Guests Before Their Stay? Let’s look at the biggest benefits of pre-arrival communication for hotel guests: Improve the guest experience: Impressing guests should start long before check-in.

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Communication Guest Satisfaction Article Customer Service 97

eHotelier

FEBRUARY 1, 2024

The first UNWTO Communication, Media and Tourism Training in Africa Workshop organized in collaboration with the Ministry of Tourism and Hospitality Industry of Zimbabwe and the Zimbabwe Tourism Authority (ZTA) was in the majestic Victoria Falls, from 13 to 15 November 2023 bringing together tourism professionals, journalists, media and communication (..)

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Workshop Communication Training 130

Revenue Hub

SEPTEMBER 5, 2024

NB: This is an article from Chatlyn , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date And that’s where this thing called an “ Omnichannel Communication Platform ” jumps in. ” What is an Omnichannel Communication Software for hotels?

Communication 97

Communication Article 97

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

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Guest Satisfaction Communication 299

Revenue Hub

JANUARY 22, 2024

Do you think improving guest communication is essential for creating a positive experience and ensuring guest satisfaction? In the world of hospitality, where impressions are everything, effective guest communication can be the difference between a one time visitor and a loyal patron. What is guest communication?

Communication 98

Communication Guest Satisfaction Article Book 98

eHotelier

JUNE 18, 2023

the world's leading membership and leisure travel company, announced today that Amandine Robin will join the company as Chief Brand and Communications Officer, serving on the company's Executive Committee. Travel + Leisure Co., In this new role, Ms.

Communication 130

Communication Marketing 130

eHotelier

JANUARY 26, 2023

HiJiffy releases a new eBook exploring six ongoing and emerging trends in guest communications for this year.

Communication 130

Communication 130

Hospitality Net

OCTOBER 10, 2023

With increasing demand for two-way guest communications, Hotel Communication Network (HCN) is expanding globally. Developer of the widely popular, modern, multi-lingual Navigator 2.0 in-room tablet platform has recently opened a new sales office in London. Mark Brooks-Belcher will serve as VP of Sales for the UK and Europe region.

Communication 105

Communication 105

Modern Restaurant Management

OCTOBER 20, 2022

The key to providing outstanding customer service is ultimately through coherent communication, as adequate English language competency is essential for ensuring a positive guest experience. A virtual English language speaking coach can empower workforces with confidence and native-like proficiency to produce coherent communication.

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Communication Training Customer Service Scheduling 188

Revfine

JANUARY 13, 2024

Still, first, it outlines the reasons behind the high volume of guest questions, the The post Guest Communications: Gold Standards, Key Challenges, and the AI appeared first on Revfine.com. This article explores how hotel tech solutions powered by artificial intelligence (AI) can help you do that.

Communication 124

Communication Article 124

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. ." In the clip above from The Knowledge Project Podcast , Wade discusses her journey, while the excerpt below delves into the subject of conflict resolution.

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Communication Special Events Book Reservations 175

Revenue Hub

MAY 21, 2024

Today we explore why hotel guests ask so many questions, the gold standards of hotel guest communications and the challenges hoteliers face in that area. 54:38 Final thoughts 56:05 Other videos and subscribe The post Poor Guest Communication Impact is Bigger Than Lost Bookings appeared first on Revenue Hub.

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Communication Book Demo Pricing 102

Revenue Hub

DECEMBER 7, 2023

Many hoteliers relied on brochures, magazine ads, or even a “vacancy” sign at the front of their property as their primary means of communication with potential guests. Many hotels miss the important piece that booking engines play in their communication puzzle. Surprisingly, this wasn’t too long ago! It’s high-octane hospitality!

Communication 101

Communication Book Reservations Information 101

Revenue Hub

JUNE 19, 2024

Hey everyone, let’s talk about how the game has changed for hotel guest communications. WhatsApp – The Ultimate Hotel Communication Tool Alright, let’s break down why WhatsApp is the MVP in hotel guest communications. Gone are the days when emails were the go-to. And guess what? WhatsApp is leading the charge.

Communication 95

Communication Article Book Reservations 95

Hospitality Net

SEPTEMBER 4, 2024

HiJiffy and Booking.com are joining forces to provide a more streamlined and efficient communication experience between hotels and their guests. By centralising communications on a single platform, this integration makes it easier and faster for hotel staff to manage guest interactions efficiently with the help of AI.

Communication 64

Communication Reservations Information 64

Revenue Hub

MARCH 2, 2023

This is where robust strategies to enhance guest communication come in handy. Subscribe to our weekly newsletter and stay up to date Guest communications have seen a significant transformation recently. Due to the pandemic, businesses increased the number of communication channels/platforms, adding an average of 3.5

Communication 90

Communication Reservations Article Customer Service 90

Revenue Hub

APRIL 19, 2024

However, it’s not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication. It’s as simple as addressing recipients by their name – personalized subject lines are 22.2%

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Communication Document Article Catering 96