Revfine

NOVEMBER 17, 2024

Understanding guests’ communication preferences and engaging on their terms is the key to elevating your hotel’s upselling strategy. Engage Guests on Their Terms: The The post 5 Reasons Your Hotel Needs a Multi-Channel Communication Strategy appeared first on Revfine.com.

Communication 98

Communication Guest Satisfaction 98

Hospitality Net

FEBRUARY 5, 2025

As we step into 2025, the landscape of in-room guest communication is evolving as rapidly as ever, driven by technological innovations like AI and shifting guest expectations. Here are 10 trends we believe will play a major role in shaping the future of in-room guest communication.

Communication 98

Communication 98

eHotelier

MARCH 18, 2025

Most hotel marketing fails because its too one-sided. Emails push offers. Messages promote discounts. But guests dont engage because they dont see the value.

Communication 312

Communication Marketing 312

Modern Restaurant Management

MAY 1, 2024

A “ communication silo ” is the name for what happens when groups, teams, or departments of employees within an organization isolate themselves and tend to only communicate within their group. Thus, restaurant leaders need to identify potential communication silos and implement solutions to address them.

Communication 197

Communication POS Systems Training Information 197

Social Hospitality

FEBRUARY 3, 2025

The Role of Social Media in Modern Business In the digital era, where connectivity defines success, social media is pivotal in business communication strategies. Benefits of Integrating Social Media into Business Communication Social media integration in business operations has many benefits.

Communication 69

Communication Strategic Planning Presentation Customer Service 69

Modern Restaurant Management

JULY 26, 2024

If your restaurant was involved in a food recall, would you know how to properly communicate about the incident to key stakeholders – including media, customers, employees, supply chain partners, and regulatory agencies? Therefore, it’s helpful to create a communications plan in advance to serve as a roadmap.

Communication 186

Communication Information Events 186

Hotelogix

NOVEMBER 3, 2023

And, the most important factor for the success of this industry is effective communication – both internally and externally. Effective communication in the hotel industry starts with active listening. Making your guests feel heard and communicating in the same voice will help you build a relationship.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

eHotelier

NOVEMBER 8, 2023

The pre-stay stage gives you a great opportunity to engage with your guests and set the tone for their upcoming experience. However, it's essential to remember that not all guests are the same, and a one-size-fits-all approach won't yield the best results.

Guest Satisfaction 299

Guest Satisfaction Communication 299

Hospitality Net

MARCH 27, 2025

In Episode 12 of the Shiji Insights Podcast, Florencia sits down with Teresa de Pablo, Area Manager for Spain and Latin America at Hotelkit, to discuss the vital connection between internal communication, operational efficiency, and guest satisfaction.

Communication 52

Communication Guest Satisfaction 52

Modern Restaurant Management

OCTOBER 21, 2024

Strong Communication Skills Within restaurants, communication is a key aspect to help the establishment continue running smoothly. Having good communication skills makes sure all information is passed on correctly to the part of the restaurant that needs it when they need it. Strong communication skills create team cohesion.

Communication 167

Communication Accounting Information Marketing 167

Hospitality Magazine

NOVEMBER 18, 2024

Organisations like Raising the Bar Foundation offer valuable in-person training programs, such as Healthier Hospitality , that “help staff recognise signs of mental illness, manage stress, and communicate better about mental health issues.

Training 246

Training Accounting Communication Workshop 246

eHotelier

MARCH 10, 2025

What is Return on Experience? Return on Experience, or ROX, is a way to measure how much value your business gains from creating positive experiences.

Communication 227

Communication 227

Modern Restaurant Management

JANUARY 13, 2025

It’s important for food companies across the supply chain – from the farms that grow the food to the restaurants that serve it – to have good communication strategies that will keep the public safe and manage brand reputation both during and after an incident. Before a recall, have a crisis communication plan in place.

Communication 167

Communication Information Document Marketing 167

eHotelier

FEBRUARY 24, 2025

Aynur Mamedova brings over two decades of experience in marketing and communications to her new role as director of communications at Rosewood Abu Dhabi.

Communication 130

Communication Marketing 130

Hotelogix

OCTOBER 30, 2024

Post-Stay Engagement: Maintaining communication after a guest's stay through follow-up emails or feedback surveys helps keep your hotel top-of-mind and demonstrates that you value their opinions. These programs should be personalized based on guest preferences to maximize their effectiveness.

Communication 147

Communication Guest Retention Demo Guest Satisfaction 147

Modern Restaurant Management

NOVEMBER 5, 2024

Assessing Communication Skills Clear, consistent communication keeps restaurants running smoothly, whether giving instructions to the kitchen staff or addressing a customer’s concerns. Someone who avoids eye contact or seems uninterested in the conversation may struggle with interpersonal communication.

Communication 167

Communication Server Information Customer Service 167

eHotelier

OCTOBER 2, 2024

If you are tired of dealing with disorganised and scattered guest data and manually managing all guest communication, you are probably looking to implement (or already have implemented) a CRM for your hotel.

Communication 312

Communication 312

Horizon Hospitality

MARCH 12, 2025

Keep it simple by: Offering a mobile-friendly application platform Reducing the number of required fields to only essential information Allowing candidates to upload a resume instead of filling out redundant forms Communicate Clearly and Promptly The best candidates are likely considering multiple opportunities.

Communication 130

Communication Information 130

Modern Restaurant Management

NOVEMBER 12, 2024

In situations with power outages and cellular disruptions, restaurants may struggle to operate and communicate. Having a reliable mode of communication during such situations is key to keeping operations running and staff in constant contact during critical moments.

Training 189

Training Communication Information Events 189

Modern Restaurant Management

JANUARY 14, 2025

Form Open Lines of Communication : Share your needs and challenges and be receptive to their feedback. Be transparent with staff When the unexpected hits, clear and consistent communication becomes even more valuable. This builds trust and helps them anticipate your needs.

Pricing 180

Pricing Communication Scheduling Book 180

Revenue Hub

JANUARY 22, 2025

HiJiffy , a leader in conversational AI for hospitality, has introduced its latest innovation, the Campaigns Manager , designed to further streamline and automate guest communication across the entire guest journey. Post-Stay Feedback requests, thank-you messages, and exclusive discounts for future bookings.

Communication 108

Communication Scheduling Guest Satisfaction Article 108

Modern Restaurant Management

SEPTEMBER 24, 2024

Encouraging Open Communication to Bridge Thorny Conflicts Between Work and Life “I think we should be closed this Fourth of July,” said Diego. ." In the clip above from The Knowledge Project Podcast , Wade discusses her journey, while the excerpt below delves into the subject of conflict resolution.

Communication 175

Communication Special Events Book Reservations 175

Hospitality Magazine

NOVEMBER 10, 2024

Hospitality talks to Nestlé Professional Communications & Sustainability Manager Karlie Durrant about the future of the Nestlé Golden Chef’s Hat Awards. Why is next year special? Next year holds special significance as we celebrate the 60th anniversary of the Nestlé Golden Chefs Hat Competition.

Communication 246

Communication Magazine 246

Modern Restaurant Management

FEBRUARY 7, 2025

Continuous Feedback or Two-Way Communication You often hear the term "continuous feedback" to describe making regular feedback a part of work culture. However, I prefer the term "two-way communication" because it captures the heart of continuous feedback without implying an unsustainable constant flow.

Communication 112

Communication Reservations 112

Horizon Hospitality

DECEMBER 11, 2024

Use hospital-grade disinfectants and clearly communicate cleaning frequency to guests for peace of mind. 4) Transparent Communication and Flexible Policies Guests cant appreciate your thoughtful initiatives if they dont know about them. Digital Payments and Room Service: Encourage digital payment options to reduce physical exchanges.

Sanitation 130

Sanitation Communication Book Hospitality Management 130

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Accounting 167

Accounting Server Communication Customer Service 167

Revenue Hub

DECEMBER 11, 2024

Many hotels focus on communicating with guests before they arrive on their property, and what happens after they leave is often overlooked. There are many strategies to communicate with guests after their booking is over, but that doesnt that all of them are the right choice for your brand. We hope you enjoyed the time at our spa.

Communication 108

Communication Article Guest Satisfaction Book 108

Revenue Hub

JANUARY 10, 2025

In the competitive world of hotel sales, effective communication can make or break a deal. However, its not enough to simply email prospects, the key lies in strategic and thoughtful communication to stand out amidst the barrage of emails recipients receive daily. Personalization is the cornerstone of effective email communication.

Communication 109

Communication Catering Article Events 109

Modern Restaurant Management

DECEMBER 16, 2024

Communicating Changes : Share changes in team meetings or one-on-ones to make sure everyone understands and has easy access to the updated version. Boost Employee Engagement and Communication A happy, engaged team is the backbone of great service. Bonus Tip : Survey your team about preferred shifts to reduce scheduling conflicts.

Scheduling 179

Scheduling Training Communication Budgeting 179

Revenue Hub

NOVEMBER 7, 2024

Constant Contact revealed that 55 percent of customers prefer getting emails from businesses and nonprofits more than other communication methods, including text messaging and different social media. This does nothing but showcase the importance of being mobile-friendly on every single communication. Now, is it just about confirmation?

Marketing 108

Marketing Communication Book Article 108

eHotelier

APRIL 23, 2023

The more we interact and communicate with satisfied, dissatisfied and neutral guests, the more insights we will glean from them. We can learn from all types of reviews and ultimately improve every subsequent guest stay.

Communication 325

Communication 325

Revenue Hub

MARCH 4, 2025

A thoughtful hotel thank you message is a crucial component of guest communication strategy. How to Write an Effective Hotel Thank You Message Crafting an impactful thank you message involves several key elements that can make your communication stand out and resonate with guests.

Communication 89

Communication Guest Satisfaction Article Book 89

Hospitality Magazine

MARCH 11, 2025

A well-crafted wine glass is also a talking point among guests and fosters communication with staff, who can in turn educate guests about glass selection. For example, glasses in Riedels Chardonnay range have flat bottoms, which means the wine fills a greater surface area, enabling the aroma of the wine to intensify and reach its potential.

Front of House 246

Front of House Training Concierge Communication 246

eHotelier

MAY 8, 2024

As guest expectations evolve, so too should the strategies hoteliers use to communicate with them. Understanding these changing expectations and valuing what guests want is the foundation of any communication strategy.

Communication 245

Communication 245

Modern Restaurant Management

MARCH 26, 2025

Omnichannel communications and value-oriented customer expectations are two elements challenging restaurant owners and operators, according to a survey from Klaviyo.

Marketing 188

Marketing Pricing Communication Information 188

STAAH

NOVEMBER 19, 2024

Communication Skills: Building Connections Clear and effective communication builds trust and ensures smooth operations. Hospitality professionals need to master both verbal and non-verbal communication to interact with guests, colleagues, and vendors.

Guest Satisfaction 109

Guest Satisfaction Communication Workshop Concierge 109