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SpecialEvents: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 These events not only enhance engagement but also make customers feel they’re part of an exclusive community.
Promote your specialevents and themed nights to both current customers and your target audience. One way to do this is with specialevents and theme nights. Not only do these specialevents bring in new people, but they may also help you gain back customers who havent dined with you in a while.
With this comprehensive understanding of your guest segments, you can develop targeted service offerings that cater to their specific needs and preferences. Additionally, Hotelogix facilitates dynamic pricing strategies based on market demand, helping hotels maximize revenue while catering to the unique needs of each segment.
Linthwaite House Hotel has launched a new collection of packages to cater for specialevents ranging from meetings to incentive group dinners, and VIP networking functions to weddings and parties. The post Linthwaite House launches new meetings and specialevent packages first appeared on Luxury Hospitality Magazine.
STAAH Vouchers offers multiple voucher types, such as gift certificates, room deals, packages, and special offers, to cater to different guest needs. Cross-channel gift voucher promotion, including offline Pushing out vouchers for sale, particularly around specialevents and gifting season is a great way to get revenue in.
Monitor booking patterns for weekends, weekdays, and specialevents. ” Key Insight: A mix of pricing strategies caters to varied guest needs and drives higher occupancy. Historical Forecasts Historical data helps you predict future demand and optimize rates. Example: “Book tonight and save 25%!”
Chef Andres, who was raised in Lahaina on Maui, oversees the overall culinary direction of the resort’s multiple dining establishments, including The Sandbar, Cliff Dive Grill, Mai Tai Bar, Teppan-yaki Dan, Coral Reef, Black Rock Shave Ice, and in-room dining, as well as the property’s catering functions and specialevents.
Through a tiered membership programme, you can incentivise frequent visits by offering perks like discounted meals, complimentary drinks, or exclusive invites to specialevents. For instance, a ‘Local Luxury Pass’ could give nearby residents or frequent visitors regular access to amenities like the spa, gym, or rooftop events.
According to the listing’s property adviser, a new owner could grow the business by reopening the restaurant, catering to weddings and other specialevents.
Holidays provide restaurants with the opportunity to capitalize on the special moment by offering specials, events, and so much more exclusive to the holiday. To ensure that you’re catering to all types of customers, offer take-home meals and/or cocktails kits if possible. Create a Prix Fixe Menu.
It includes sales from the restaurant’s core menu offerings, as well as any daily specials or seasonal menu items. Catering and Event Services : Many restaurants capitalize on their culinary expertise by offering catering services for private gatherings, corporate functions, weddings, and other specialevents.
Country Clubs need creative and organized event planners to execute these events. Our Private Club Recruiters can find the top catering and event-planning professionals for your club. The recent wedding boom has finally eased as the industry catches up on two years of pent-up celebrations. Contact us to learn more.
Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting specialevents can unlock new growth opportunities. Additionally, catering large events can help you manage your inventory more efficiently, reducing food waste and maximizing profit.
High season, specialevents, even the release of a blockbuster movie filmed nearby can affect what guests are willing to pay. Better Guest Relationships: This approach requires understanding and catering to your guests’ needs and preferences, leading to happier guests and repeat business. Flexibility: Value fluctuates.
Upgraded Offerings in Catering and Hospitality – Customers are looking for upscale options and customization for specialevents. They are no longer content with unimaginative, expected offerings on catering menus. To learn more about the results, Modern Restaurant Management sought out LDEI’s Sharon Olson.
Instead, start with 3–5 well-chosen OTAs that cater to your target market and region. Offer personalized pricing for niche markets, like long-stay guests or specialevents. As a new hotel, the temptation might be to list your property on as many OTAs as possible.
Usually specialevents, catering, and holiday parties in November and December help balance out the typical winter dining slump. With the pandemic, those specialevents are off the table. What does winter have to do with this?
By offering personalised insurance rates to travellers, hotels are able to cater to a wider range of guest needs, creating a more flexible and guest-friendly booking experience. For example, properties can adjust coverage to meet local market needs or specialevents, further improving revenue potential.
Feeding the Workplace ezCater revealed findings from its second annual “ Feeding the Workplace ” report during its Catering Growth Forum at the 2024 Food On Demand Conference. Today, food for work is expanding beyond traditional business catering, and more companies are using restaurants as a cafeteria alternative.
CRM systems can track customer preferences and dietary restrictions, enabling personalized menu suggestions that cater to individual needs. By harnessing AI for personalization, operators can suggest related items based on customer history and preferences.
It enables properties to differentiate themselves from the competition by catering to specific audiences, helping to position themselves better for specific traveler profiles, thus creating a competitive advantage. Group The group segment refers to guests traveling in a group that has blocked several rooms in advance at a special rate.
Dynamic pricing, on the other hand, adjusts rates in real-time based on current market data, including demand, supply, competitor rates, and specialevents. Tailor your services and packages to cater to diverse guest preferences. This allows hotels to optimize revenue by responding quickly to market changes.
Offer multiple payment options, including contactless and mobile payments, to cater to different customer preferences. Maintain an active presence on Facebook, Instagram, Twitter, and TikTok by regularly posting photos of your dishes, space, and specialevents. The checkout process is another area where you can reduce friction.
” There’s also an open-air terrace for specialevents, which is a popular spot for weddings. “We also activate it heavily outside of what it’s normally being used for—catered and social events,” said DeCort. of fun and entertainment,” DeCort offered.
Wise will oversee all hotel-cateredevents and more than 40 signature restaurants, bars and lounges across the company’s 16 properties. Through our imaginative restaurants, cafes, bars and eventcatering, guests and locals encounter compelling, award-winning culinary experiences during their visit.
Foodservice Australia is back and bigger than ever with more than 400 exhibitors and specialevents to sink your teeth into across the three-day program. Held at ICC Sydney from 19–21 May, Foodservice Australia will bring together top culinary brands and professionals, making it a must-attend event for anyone in the sector.
Such revenue can come from various sources, including: Food and Beverage: Restaurants, bars, in-room dining, and catering services can significantly contribute to ancillary revenue. Offering diverse dining options, themed events, and unique culinary experiences helps attract guests and drive F&B sales.
In this case, if Jane is traveling with her husband and their children, she may be interested in paying more for connected rooms, activities that apply to different ages, specialevents, and ancillary services that apply to families.
In this case, if Jane is traveling with her husband and their children, she may be interested in paying more for connected rooms, activities that apply to different ages, specialevents, and ancillary services that apply to families.
Ask the team if this space could generate revenues by offering food & beverage delivery such as picnic baskets or special occasion dinners, celebrations outside of catering, identifying communal workspace, or promoting outside guest passes to the local community.
Event attendees: Guests attending events or conferences at the hotel may book directly through the hotel website to access specialevent rates or room blocks if the hotel booking engine offers that functionality. This allows hotels to prioritize and allocate resources to the channels that cater to their target audience.
Properties can offer a discount on spa services or specialevent tickets based on their history and interests. Guests want options and they are more likely to select services or special offers catered to them.
The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.
Personalized emails can also be sent to them based on their eating behaviour or specialevents like birthdays or marriage anniversaries. Personalized offers, latest deals and offerings, discounts, specialevent discounts, etc., It’s about understanding your customers well and catering to their needs.
Properties can offer a discount on spa services or specialevent tickets based on their history and interests. Guests want options and they are more likely to select services or special offers catered to them.
Host a specialevent. Host a specialevent. And if they are staying at your property, they would expect something special. Events are one of those special things that people usually look for when they explore hotels and gateways. Diwali specialevents are a great way to attract travelers.
Some require fancy meeting spaces and top-notch catering, while others might be all about budget-friendly rooms and a fun social atmosphere. These groups need well-equipped meeting spaces, reliable technology, and catering for working lunches. Well, guess what? Groups like those are becoming a bigger deal for hotels.
For instance, if a hotel expects high occupancy due to an upcoming event in the city, they can ensure adequate staffing and inventory to cater to the influx of guests. Restrictions Management : Implementing restrictions like minimum stay requirements during peak periods or specialevents to optimise room revenue.
Bar and restaurant managers will aggressively target this revenue stream with dedicated group sales and catering managers, online ordering, and seasonal offerings such as holiday dinners, beer and wine tastings, and team building programming. – Lori Bolin, President of BrewLogix.
A restaurant scheduling software can help you ensure all tasks are assigned and that your establishment has enough employees to cater to your diners. Increasing restaurant profit by hosting specialevents Hosting specialevents is a great way to give your customers a memorable and unique dining experience.
Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.
Have a function room to cater to specialevents and occasions A great restaurant experience goes beyond serving good quality food—you should sell them memories and unique experiences, too. Offer catering services Offering catering services is one way to expand your restaurant business and reach new customers.
In this context, a hotel restaurant must cater to both local tastes and global trends. The Ritz actively engages with London’s culinary scene by hosting specialevents, culinary masterclasses, and collaborations with local artisans. Flexibility and a keen awareness of market demands are paramount.
Discount pricing strategy examples Each discount pricing strategy serves a unique purpose and caters to different market demands. Offer lower rates for guests booking multiple rooms, ideal for group travellers or event attendees. Market demand Market demand fluctuates based on seasons, days of the week, and during specialevents.
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