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In today’s competitive restaurant landscape, providing memorable customer experience is essential. By creating dining experiences that feel unique to each guest, restaurants can foster stronger connections with their patrons and encourage repeat business. Creating personal experiences for customers requires the right leadership.
A strong catering business can be a restaurant’s biggest moneymaker. Most of the year, catering can comprise 10 to 15 percent of your total sales, but during December, if 20 percent of sales are not coming from catering, you’re missing an opportunity. And you’re getting them for free!).
The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. Even international sushi restaurants adapted this model, like YoSushi. Present Staffing Issues at Restaurants.
People love your food, and they want it outside your restaurant, too. You have a restaurant, and people already love your food. Some of your customers have even asked about catering options. But is a client base enough to start your catering business? In this article, we look at how to tell if you should start catering.
If 2020 and 2021 were all about helping operators find new revenue streams to reach guests when they couldn’t come into restaurants, then 2022 was all about getting customers back in. Beyond putting guest data insights at servers’ fingertips, data science tools will deepen the personalization possibilities.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.
We’re seeing more and more of it: people at our restaurants choosing to sit by themselves and have their meal alone. restaurant visits to a record 35 percent. This shift in consumer behavior underscores the need for restaurants to cater to this growing customer demographic.
Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.
Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Kitchen operations.
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Are you managing one location (or several) of a multi-unit restaurant business? If so, you're not alone - 3 in 10 restaurants are part of a multi-location business. One of the biggest challenges that comes with multi-location restaurant ownership is managing teams across locations. Challenges of Managing Large Restaurant Teams.
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The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. The pandemic has permanently altered the consumer-restaurant relationship with operators investing in technology and real estate to align with changing consumer preferences, according to the 2021 Restaurant Franchise Pulse survey, conducted by TD Bank.
Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Christopher Baron of RedBaron Consulting.
In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. ” Traditionally, to enable delivery most sellers list their menu on food delivery platforms because the restaurant doesn’t have their own couriers. .
A 2023 survey from the National Restaurant Association found that 63% of adults planned to eat out during December. Thus, Thanksgiving, Christmas, Hanukkah and New Year’s Eve are wondrous opportunities for your restaurant as customers seek to gather around delicious tables full of food with family and friends.
For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three , What’s Next?: launched its COVID-19 online operator resource, the US Foods Restaurant Reopening Blueprint. restaurant operations.
Today, restaurants’ staggering turnover rates are 70 percent higher than all other sectors. What can restaurant owners and managers do to better engage workers and increase retention in the long run? The current state of employee retention rates can feel dire for restaurant owners, especially after the Covid pandemic.
Like any European metropolis, Munich sees global trends trickle through its food scene, while international restaurants serve Japanese and Korean tasting menus, colorful Lebanese sandwiches, Indian street food specialties, and other dishes from around the world. But hearty local fare doesn’t represent the full picture of this large city.
"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine.
Weve all been therewalking into a restaurant, waiting to be seated, and glancing around while we wait. The restaurant POS systems we have today are super advanced. The article below explores key features of restaurant POS systems, comparing top options like ere4u and LimeTray, along with their pricing factors.
These days, a restaurant's reputation is built on more than the taste of its food. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. From creating a welcoming ambiance to offering unique menu items, let’s explore the ways you can refine your restaurant's customer experience in 2024.
Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Plus tips for writing a killer restaurant resume to get the position in the first place. Table of Contents.
Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.
While that popularity has generated excitement about the prospect of these dining room-less restaurants, it's important to remember that ghost kitchens aren't an easy thing to pull off. How is it different from a virtual restaurant? There's no dining room, no storefront, no servers, and in some cases not so much as a sign.
Problems with your restaurant POS system. Common problems with restaurant POS systems, like software glitches, hardware failures, and integration issues, can lead to order inaccuracies, longer wait times, and even revenue loss. Cyber threats are more sophisticated than ever, and restaurant POS systems are prime targets for hackers.
It’s no surprise that the hotel, restaurant, and catering sector (HoReCa) collectively generates an awful lot of carbon emissions. Exacerbated by the pandemic when demands for takeaway food soared, single-use plastic takeaway containers and bags are still a common feature in most catering and restaurant settings.
Ever been to a bustling restaurant where orders are misplaced and the bill takes ages to arrive? Its not just frustrating for guests; its a nightmare for restaurant staff trying to juggle a dozen things at once. that some restaurants still rely on outdated systems. Yes, were looking at you, legacy cash registers.
Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.
Everyone from Burger King, to Chipotle, has rebranded at some point, and it often occurs in reaction to a change within the restaurant, the local area, or the customers. These are all important aspects of what draws them to your restaurant. Why that happens is up to you and often helps drive your rebranding decisions.
over the past decade, keeping employees in restaurants has become increasingly difficult. However, attracting high-quality restaurant employees goes beyond just filling open positions. To do this, provide both part-time and full-time job opportunities to cater to different needs. With an average turnover rate of 79.6%
In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. But as much as things stay the same, there’s just as much that’s changing — and disrupting — the restaurant industry as we’ve always known it. So, where are we headed?
With winter bringing a COVID-19 surge and cold weather, some restaurants are temporarily closing In 2019, restaurateur Andres Branger and his partners had three Orinoco: A Latin Kitchen restaurants in Boston. Below, everything you need to know about why restaurants are hibernating and what that even means. Now, he has only one.
Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will increasingly become more reliant on using their transaction data to inform and automate their businesses. For part two, click here.
Restaurants started using 2D barcodes (such as QR codes) at dining tables to offer digital menus and even allow patrons to order with their smartphones during the pandemic, when contactless transactions were necessary. Scanning a 2D barcode that has these details embedded gives chefs and servers quick and easy access to these details.
Despite positive indications, most restaurant operators are still in dire need of staff. Statistics from the National Restaurant Association reveal over 87 percent of operators are likely to hire restaurant staff in 2023, provided they can find qualified applicants. Shockingly, staffing in the restaurant industry remained 3.6
Restaurant technology is no longer a nice-to-have: it’s an absolute necessity for building a modern, resilient restaurant that can become and stay competitive. The first technologies that restaurants often invest in are cloud-based point of sale (POS) systems and payroll processing.
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. Think behind-the-scenes kitchen tours or insights into who the people are that work at the restaurant, offering patrons a chance to immerse themselves in the brand.
During the course of 2019, revenue increased 109 percent as tens of thousands of new restaurants joined the Toast community. “As a result of our tremendous growth and commitment to the restaurant industry, we have continued to see a significant amount of demand from the investor community,” said Chris Comparato, CEO at Toast.
In this edition of MRM News Bites, we feature a lot of tech news, a celebrity-owned virtual dining concept, and the annual Neighborhood to Nation Restaurant Recipe Contest. TouchBistro acquired Boston-based TableUp, a provider of loyalty and marketing solutions for the restaurant industry. TouchBistro Acquires TableUp.
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In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Instead, she’s opening a new vegan West African restaurant in Los Angeles and writing a cookbook. I cater events and private dinner parties, too. And it all started with too much partying. I also do chef residencies.
Even Michelin has gotten into the sustainable food movement, awarding a green star for restaurants that uphold the highest environmental standards. But increasingly, environmental considerations aren’t the only factors that qualify a restaurant as truly sustainable. Locally grown vegetables tend to be fresher and more flavorful.
Rebranding a restaurant business becomes necessary to keep your restaurant relevant at a time of changing customer preferences and capture a bigger market share. This article provides expert tips on how to rebrand your restaurant effectively and retain customer trust. Understand Your Restaurant’s Positioning.
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