Remove Catering Remove Information Remove Special Events
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How Restaurants Can Personalize Customer Experience

Horizon Hospitality

Special Events: Train staff to ask about special occasions when reservations are made, so that personal touches can be added, such as champagne for anniversaries and dessert for birthdays. #2 These events not only enhance engagement but also make customers feel they’re part of an exclusive community.

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Hotel Market Segmentation Guide- Key to Your Hotel's Growth

Hotelogix

With this comprehensive understanding of your guest segments, you can develop targeted service offerings that cater to their specific needs and preferences. Now that you have a comprehensive measurement framework in place, you can make informed decisions about your hotel's strategic direction and resource allocation.

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Six revenue-boosting tactics for hotels: Unlock potential in under-utilised spaces and services

Hotel Owner

The site is extremely well laid out and easy to find information with analysis. Through a tiered membership programme, you can incentivise frequent visits by offering perks like discounted meals, complimentary drinks, or exclusive invites to special events. This allows you to reach a broader audience beyond your usual patrons.

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Starting a New Hotel: From Groundwork to Guestbook

Hotelogix

Instead, start with 3–5 well-chosen OTAs that cater to your target market and region. For returning guests, having this information readily available shows that you care and makes them feel at home. Use a Guest Management System (GMS) to save and access detailed guest data, ensuring every interaction is informed and personal.

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Dining Trends for 2024

Modern Restaurant Management

Eighty-two percent of survey participants agreed that restaurant patrons are interested in detailed information on the sources of the ingredients in menu items. Upgraded Offerings in Catering and Hospitality – Customers are looking for upscale options and customization for special events.

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Using Tech for Better Guest Engagement

Modern Restaurant Management

CRM systems can track customer preferences and dietary restrictions, enabling personalized menu suggestions that cater to individual needs. Interactive digital menus can provide detailed nutritional information, ingredient sourcing, and suggested wine pairings, enriching the dining experience with valuable insights.

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7 key restaurant revenue streams to prioritize in 2024

7 Shifts

Offering additional services, like delivery and takeout, meal kits and subscription boxes, and even catering and hosting special events can unlock new growth opportunities. Additionally, catering large events can help you manage your inventory more efficiently, reducing food waste and maximizing profit.