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It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. Housekeeping: Housekeeping is responsible for maintaining the cleanliness and orderliness of guest rooms, public areas, and back-of-house spaces.
As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.
In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.
Luxury Lodges, a collection of self-catering resorts, has announced the development of 27 residences for sale at its North Cornwall site, Bude Coastal Resort, following a £10m investment. The Luxury Lodges team will handle all rental instructions, from bookings to ongoing maintenance and housekeeping.
Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. Holistic Approach: I ntegrating user-friendly and easy-to-use systems that cater to all aspects of the business is where hotel owners win. In addition to that, it must be compatible with other hotel systems, (e.g.
Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. Orchestrating housekeeping and maintenance schedules manually for an extensive property is fraught with challenges, risking guest dissatisfaction due to unavailability or unpreparedness of rooms.
This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial.
This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Cleanliness and Maintenance Maintaining spotless cleanliness throughout the hotel and regular and adequate maintenance of all facilities is crucial.
When hotels operate at capacity, it’s crucial for the front desk, housekeepers, maintenance workers, IT, marketing, and more to be in complete alignment. Revenue management can benefit sales and catering, and vice versa, in ways that revolutionize a hotel’s earning potential and even reshape how a hotel operates.
From hiring all staff to scheduling maintenance to creating new revenue management strategies , the hotel management team is extremely busy. Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. Room attendant or housekeeper. Floor supervisor.
Describe how these will cater to your target audience and set your hotel apart from competitors. Key Positions Recruit for critical roles, including general manager, front desk staff, housekeeping, and maintenance, to ensure smooth operations.
One example is this checklist from SUITELIFE Underwriting Managers , an insurance firm that caters to upscale lodging resorts. Your housekeeping staff should have a plan for reporting suspected bed bugs, whether they are documenting complaints digitally or on paper. It works continuously 24/7 for 2 years, with no maintenance required.
This typically includes handling day-to-day responsibilities like staffing, building maintenance, payroll, housekeeping, front of house and marketing. Managing all operational activities including front of house, building maintenance, housekeeping, catering, food and beverage, events, and any gym or spa facilities.
Integrated communication platforms ensure everyone’s on the same page, from housekeeping to the front desk. Operational cost savings : From energy-efficient smart rooms to predictive maintenance, technology is slashing operational costs left and right. Occupancy sensors : Save energy and plan housekeeping better.
Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.
Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction. Average salaries for housekeeping managers are typically $62,601 annually.
Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance. This can include everything from housekeeping supplies to food and beverage inventory. These offer a steady income stream, ensuring financial stability regardless of the hotel’s performance.
Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles?
While the travel and tourism industry caters to holiday makers and those who have travelled away from their home, hospitality offers services to tourists, travellers, locals and anyone else who may be in the area. Some hotels have responded by shifting housekeeping to a by-request-only model and cutting back on amenities such as room service.
This approach not only puts hotels at a disadvantage compared to other businesses that have embraced technology but also fails to cater to the ever-more digitally savvy traveller of today. By simply reducing energy and water consumption, hotels can bring down their utility bills and save money on maintenance and repairs.
With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Utilise sales techniques to present options and alternatives to guests.
With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge. Utilise sales techniques to present options and alternatives to guests.
From front office operations and housekeeping to food and beverage management, revenue optimization and marketing strategies, hotel managers have to oversee everything that happens in the hotel or resort. Because of this, they must have a diverse skill set.
With the help of mobile apps, guests can effortlessly request room service or housekeeping. This includes reducing errors, boosting efficiency, and carrying out our seamless maintenance tracking, housekeeping scheduling, and payroll management. Sometimes simple systems can cater perfectly well to everything you need.
“If your hotel is located in Hampshire, an hour out of London, your competitors aren’t necessarily those located within five miles,” Holland says, emphasising that the relevant competitors may instead be similar hotels in other regions that cater to the same audience.
Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. The event caters to all, including hotel owners, general managers, and property executives.
This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.
Alistair Handyside, executive chairman of the Professional Association of Self Caterers UK [PASC UK] – a leading member of the Great British Holidays campaign – said: “We welcome the introduction of a statutory registration scheme that will hold the whole sector to the high standards that many already adhere to.
This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. There should never be any shortcutting when it comes to housekeeping and cleaning.
Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests. What is an example of a smart hotel room?
One second you might be doing administrative work – the other – helping out with housekeeping getting rooms ready for the next arrivals. This is equally important to how services delivery takes place, as customers are open to switching to their choice if they find services better catering to their needs (80% of consumers, Qubit).
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