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As a hotelier, you're likely aware that effectively managing event spaces, such as conference halls and banquet rooms, can significantly boost your hotel's revenue. Hotel banquet and event venue management are no longer just about hosting weddings or corporate meetings. What Is a Banquet in Hotels?
As a hotel owner you’ve navigated the chaos of permits, watched the first brick get laid, and seen your vision take shape room by room. The next step is just as important— getting your hotel noticed. The next step is just as important— getting your hotel noticed.
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.
Consider this: A guest comes to your hotel after a long flight, weary and ready to check in. Intelligent hotels are embracing AI-based communication tools at a breakneck pace, not only to wow technology-aware travelers but also to automate operations, increase revenue , and establish long-term guest loyalty.
Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Housekeeping and maintenance Impeccable rooms and facilities are non-negotiable. It will lead to revenue leakage.
Independent family-owned coach holiday group, Daish’s Holidays, has promoted Steve Slater to the role of general manager of the Somerset Hotel in Llandudno. Slater, formerly the assistant manager at the hotel, has more than 12 years of hospitality industry experience and since joining the company in 2021 has shown rapid progress.
One Warwick Park Hotel has revealed it secured a 83% rating in the comprehensive AA report, surpassing the UK average and maintaining its four-star rating. The report highlighted the hotel’s overall smooth performance in terms of hospitality and service, with an attentive team happy to engage in social chat.
Independent family-owned coach holiday group, Daish’s Holidays has appointed Dan Gates as general manager at the Bournemouth Sands Hotel based on West Cliff, Bournemouth. . With more than 20 years’ experience in the hotel and hospitality industry, Gates returns to Daish’s Holidays having had a year away from the company.
Lets be honest: choosing the best hotel PMS (Property Management System) is like picking a soulmate. You need someone reliable, adaptable, and who understands your unique quirks (were talking about your hotel, of course!). Multi-Property Management: The Boss of Multiple Hotels Have more than one hotel?
This blog will give you a full overview of unified inboxes and how to achieve a seamless messaging hub at your hotel, enhancing guest experience and efficiency in the process. A hotel is a busy place and a challenge to manage even at the best of times. Your property management will be much improved with a unified inbox.
The inner workings of a hotel encompass a few vital functions. Each moving part of a hotel requires organization and meticulous planning. Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. Not all hotel management services are one-size-fits-all.
Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service. In addition to that, it must be compatible with other hotel systems, (e.g.
Hotel Indigo Coventry has recently appointed Michael Lyons as new general manager ahead of its opening early next year following the completion of a multi-million-pound project. Lyons is a highly experienced operations director, with significant experience in award-winning hotels.
Explore eight proven strategies to diversify your hotel’s revenue streams and ensure long-term financial stability and growth. NB: This is an article from Smartpricing Subscribe to our weekly newsletter and stay up to date In the rapidly evolving hospitality industry, hotel and lodging businesses must continuously adapt to stay competitive.
Upselling in hotels often gets a bad reputation, but when done thoughtfully, it’s a powerful way to enhance the guest experience while boosting revenue. Integrated hotel apps, like those offered by Hotelogix , ensure 24/7 access to your services, increasing the likelihood of upsells while offering convenience.
Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?
Hold onto your room keys—2025 is the year hotels go high-tech! In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens. That’s the magic of smart hotel tech ! It's as if you carry your hotel in your pocket! Ready to future-proof your property?
Some of the key highlights of roomMaster Anywhere include a powerful channel manager , customizable booking engine , front desk services, payment solution, performance reporter and an integrated hotel CRM. Customizable Booking Engine: Our PMS software includes a direct hotel online booking system as standard. About InnQuest.
In the hotel industry, prospective property owners are faced with a myriad of lodging options to choose from and propose to their customer base. Each type of accommodation, whether it’s a chain hotel, resort, inn/bed and breakfast, or boutique hotel, presents its own set of advantages and disadvantages that hoteliers need to consider.
Luxury Lodges, a collection of self-catering resorts, has announced the development of 27 residences for sale at its North Cornwall site, Bude Coastal Resort, following a £10m investment. The Luxury Lodges team will handle all rental instructions, from bookings to ongoing maintenance and housekeeping.
As safety measures like masks and distancing threaten to carry on for another year, hotels amp up the perks, packages, and amenities to court travelers The new Hotel June, located in the beachside Playa Vista neighborhood of Los Angeles, was set to open last spring. Like restaurants, the hotel industry has been hard hit by COVID-19.
As we step into 2025, it brings us immense pride to share that eZee Absolute , our flagship cloud hotel property management system, has been honored with multiple accolades from Gartner Digital Markets , encompassing Capterra , Software Advice , and GetApp. Its user-friendly interface significantly simplifies daily operations.”
The 245-room George Street hotel involves the revitalisation of 120-year-old A-listed former city Parish Halls building into 22 stunning ‘heritage’ suites The opening of the hotel will be the first stage of the £100m Love Loan property development project that will see the transformation of an area close to George Square.
By Tanya Galton The front-line employees of a hotel are the first point of contact for the guests. They represent the hotel brand, and in many ways, the very first impression about your hotel or chain that your guests get depends on your line staff. In short, people who are coming from all walks of life.
At a glance: – Understanding the Hotel Channel Management Landscape – What Is A Hotel Channel Manager? – Technical Features of A Hotel Channel Manager – How To Choose The Right Hotel Channel Manager For Your Hotel? – What Other Systems Can You Use With A Channel Manager At Your Hotel?
From service robots to software that enables hotels to run more efficiently, here are some of them. BlockBuster enables hoteliers to streamline workflows between revenue, sales and catering teams to deliver a seamless quote for group business at the right rate. Several tech companies introduced new products at HITEC 2024 in Charlotte.
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?
In today’s thriving hospitality industry, launching a successful hotel business can be both rewarding and profitable. In this comprehensive guide, we’ll cover the crucial steps to start your hotel business journey and achieve success. Financial Projections Estimate your hotel’s costs, revenue, and potential profit.
People are eager to explore new places and make up for lost time, but what are their new preferences and how can your property cater to them? It’s important to cater to both groups, and this highlights an important point overall – providing guests with options. How to Make the Most of Customers’ Travel Cravings. Conclusion.
With traditional boundaries between professional and personal life continuing to blur, Maslow’s offers a fresh, hospitality-led model that blends coworking spaces with the atmosphere and amenities of a boutique hotel. “I was living and spending most of my time in and around hotels.” What is hospitality?
The hotel industry is still adapting to the seismic challenges it faced during the Covid-19 crisis. Here, she outlines what the next 12 months have in store for the industry, how we can expect to see hotels adapt to stay competitive, and why it’s important to stay on top of the latest developments. Hotel industry trends.
Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. People hearing how fantastic your hotel or motel is from someone they trust will easily persuade them to give your business a try.
Wyndham Hotels & Resorts has released Wyndham Connect, a new guest engagement platform powered by Canary Technologies , first introduced at its 2023 Global Conference in September. Last year, hotels across all Wyndham brands globally with Overall Social Review (OSR) scores above 4.0, The result? The benefit?
NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.
As a persistent threat in the hospitality industry, bed bugs have made the use of bed bug mattress protectors an essential practice for hotels of all calibers. Regardless of a property's diligence in housekeeping, leaving mattresses and box springs unprotected renders it vulnerable to bed bug infestations. Read More
For one, data is much easier to gather today than in the past due to more consistent buy-in from hotel leaders and trust from travelers. Hotels must embrace this concept to understand the key performance indications impacting their business today and how they must evolve tomorrow. The key lies in the scope–and speed–big data provides.
A hotel is very much like a swan swimming on a lake. So who are the people who make sure that a hotel building functions properly? Where are all the different hotel departments located and what exactly do they all do? Where are all the different hotel departments located and what exactly do they all do? Table of contents.
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One example is this checklist from SUITELIFE Underwriting Managers , an insurance firm that caters to upscale lodging resorts. Bed bugs are top-of-mind for travelers, as illustrated by a recent viral video from a hospitality social media influencer guiding guests on how to spot bed bugs in hotel rooms.
A hotel management career can be an exciting one with opportunities to travel, develop leadership and management skills and take on interesting and varied roles. What’s a hotel management company? What benefits does a hotel management company provide? Ready to become a world-class hotel manager ?
Warner Hotels has been recognized by Good Housekeeping for its outstanding entertainment services. The institute’s reader panel praised the diverse range of live music, comedy shows, and other activities offered by Warner Hotels. Dukes London has appointed Dusko Babic as its new director of operations.
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