Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. Because hotels are high-traffic locations, walls, upholstery and other surfaces require regular maintenance and vigorous cleaning protocols.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

SiteMinder

SEPTEMBER 7, 2023

However, they are more than just additional charges on a guest’s bill. Examples might include resort fees that cover property maintenance, parking fees, or additional cleaning fees if guests bring pets. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

Book 105

Book Valet Services Travel and Tourism Maintenance 105

SiteMinder

OCTOBER 11, 2022

Customer service is the main purpose of these roles, so the department must be designed in a way that allows for easy and comfortable customer interaction. As the main guest service department in a hotel, front office functions include: Answering phones. Greeting guests upon arrival. Checking guests in.

Front of House 59

Front of House Maintenance Housekeeping Back of House 59

Les Roches

SEPTEMBER 23, 2024

Typically, this fee covers a range of services, including overseeing day-to-day operations, staffing, marketing and maintenance. They manage exclusive services, upscale amenities and cater to affluent guests, aiming to provide exceptional experiences.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. These foundational modules set the stage for a well-rounded understanding of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Revenue Hub

MAY 18, 2023

The reliance remains heavily on manual processes, outdated systems, and disjointed software solutions, which can lead to inefficiencies, errors, and poor guest experiences. Marketing By choosing the right marketing tools, such as a robust CRM system, hotels can capture and store guest data from all distribution channels.

Front Desk Operations 98

Front Desk Operations Cost Reduction Book Training 98

Les Roches

JULY 5, 2024

These programs often combine class-based learning with internships, providing hands-on experience in resort operations, guest services and event management as well as academic knowledge. Through specialized courses and practical training, students gain insights into the hospitality industry’s unique demands.

Travel and Tourism 52

Travel and Tourism Resort Management Regulatory Compliance Concierge 52

Les Roches

OCTOBER 30, 2023

Changing consumer expectations: Modern travelers expect personalized experiences, seamless technology integration, and exceptional service. Rising operational costs: Running a hotel involves significant operational costs, including staff salaries, maintenance, and utility expenses. What is an example of a smart hotel room?

Concierge 52

Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 21, 2024

Front office manager As the face of guest services, this professional plays a pivotal role in ensuring a seamless customer experience from check-in to departure. Front office managers look after the front desk operations, including reservations, guest inquiries and room assignments.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

JANUARY 19, 2024

you’ll need a detailed breakdown of overheads such as staff wages, utilities, marketing efforts, and ongoing maintenance. Will you be catering to tourists or local busine­sses? Hotel operations Operating a hotel involves meticulous coordination, starting from managing room reservations to supervising staff members.

Marketing 52

Marketing Accounting Book Training 52

Les Roches

JANUARY 8, 2024

A number of top hotel brands have embraced automation in the hospitality industry to provide greater comfort and convenience and elevate the guest experience. From booking systems to personalized guest services, automation is playing an increasingly vital role in the hospitality industry.

Housekeeping 52

Housekeeping Training Hospitality Management Reservations 52