Hotel Business

DECEMBER 16, 2024

Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation. The post La Concha Key West joins Autograph Collection appeared first on hotelbusiness.com.

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Concierge Catering Guest Services Property Management 52

Revenue Hub

JANUARY 24, 2025

As technology has crept into the cycle of guest service, todays guests have far fewer conversations with hotel staff. Especially at branded hotels, most guests book online and no longer call to reconfirm. Wheeled luggage has mostly replaced the need for bell services.

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Revenue Hub

JUNE 28, 2024

Imagine stepping into a hotel where every aspect of your stay feels tailor-made just for you. NB: This is an article from Suitepad Subscribe to our weekly newsletter and stay up to date In today’s hospitality industry, understanding and catering to the unique preferences of various generations isn’t just a nice-to-have; it’s a game-changer.

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Travel and Tourism Catering Training Article 107

Hotel Owner

SEPTEMBER 11, 2023

Independent family-owned coach holiday group, Daish’s Holidays, has promoted Steve Slater to the role of general manager of the Somerset Hotel in Llandudno. Slater, formerly the assistant manager at the hotel, has more than 12 years of hospitality industry experience and since joining the company in 2021 has shown rapid progress.

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Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

Did you know according to a survey 93% of guests felt that complimentary WIFI was the most important amenity a hotel provides? Just imagine a world where your guests experience unparalleled connectivity, convenience, and delight during their stay at your hotel. It’s an amenity that can set your hotel apart.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. It leads to greater online visibility, attracting more potential guests to the site. It's about enhancing the guest experience and boosting your revenue. Let's explore how this works.

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Book Catering Reservations Guest Satisfaction 130

Hotel Owner

FEBRUARY 28, 2023

Norton Park Hotel Spa and Manor House has completed the refurbishment of its 16th Century property. Located just outside of the historic cathedral city of Winchester, an “extensive” refurbishment has taken place across the 152-bedroom, with the hotel guest rooms and communal areas refreshed and modernised.

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Hotel Owner

OCTOBER 5, 2022

Independent family-owned coach holiday group, Daish’s Holidays has appointed Dan Gates as general manager at the Bournemouth Sands Hotel based on West Cliff, Bournemouth. . With more than 20 years’ experience in the hotel and hospitality industry, Gates returns to Daish’s Holidays having had a year away from the company.

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Housekeeping Maintenance Catering Guest Services 105

Hotelogix

AUGUST 6, 2024

Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Read Also: What is Dynamic Pricing in Hotels?

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Travel and Tourism Book Pricing Training 130

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

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Revenue Hub

MARCH 21, 2024

In the hospitality industry, AI’s impact is becoming increasingly significant, offering unprecedented opportunities to enhance hotel operations and guest experiences. By integrating AI into back-end processes, hotels will achieve significant improvements in inventory management, staffing decisions, and maintenance scheduling.

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Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This guide will help you understand what to look for and how to make the best decision for your hotel.

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Pricing Book Guest Satisfaction Demo 130

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. NB: This is an article from Lybra , one of our Expert Partners Guests today are discerning, value-driven consumers who demand seamless service, personalized experiences, and excellent value for their money.

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Revenue Hub

FEBRUARY 21, 2024

Hoteliers would love nothing more than for their guests to keep coming back to their hotels over and over again. NB: This is an article from BEONx , one of our Expert Partners Subscribe to our weekly newsletter and stay up to date What is a Guest-Centred Hotel?

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Communication Customer Service Housekeeping Article 109

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly. This is why many hotels are home to massive amounts of materials, such as PVC, which is virtually non-recyclable.

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Hotel Business

JULY 9, 2024

From service robots to software that enables hotels to run more efficiently, here are some of them. BlockBuster enables hoteliers to streamline workflows between revenue, sales and catering teams to deliver a seamless quote for group business at the right rate. It also is equipped with a front-facing 10.1-in.

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Accounting Concierge Book Communication 104

Revenue Hub

OCTOBER 11, 2024

Of course, this isn’t to say there is no place for ‘all-in-one’ services and technology in the modern world; the concept of getting everything you need from a singular vendor within a singular platform is undeniably enticing. Are hotels all-in on all-in-one platforms? As the saying goes – “Jack of all trades, master of none.”

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Article Catering Guest Services Training 108

Les Roches

DECEMBER 30, 2023

Service is an art Ready to pursue excellence in hospitality management? The main distinguishing features are: Guest services primarily focuses on welcoming guests and ensuring their comfort. We’ll also look at tangibles versus intangible elements, costs and returns.

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Guest Services Concierge Definition Customer Service 95

InnQuest

MARCH 1, 2023

Customer interaction is critical in deciding the guest experience in the hotel industry. It affects guest reservation choices, establishes expectations before arrival, and ensures that guests feel welcomed and well-cared for while they are there. Guest communications have seen a significant transformation recently.

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Communication Reservations Book Information 219

SiteMinder

SEPTEMBER 7, 2023

What are hotel fees? Hotel fees encompass a range of extra charges guests may pay for amenities and services. However, they are more than just additional charges on a guest’s bill. They can also be strategic revenue boosters that can significantly elevate your hotel’s profitability.

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Book Valet Services Travel and Tourism Maintenance 105

STAAH

JUNE 19, 2023

As part of this partnership, Trulyy India Camps & Safaris that has 14 heritage hotels and boutique resorts in Rajasthan and Gujarat, will have access to STAAH’s products for managing their online distribution and customer support. ” says Shoaib Ali – National Sales Head, India. Find out more at www.truly.in

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Book Catering Guest Services 98

InnQuest

SEPTEMBER 21, 2022

Guest satisfaction is the ultimate indicator of success for hotels, restaurants, and other hospitality organisations since it directly impacts brand reputation, customer loyalty, and revenue. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

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Communication Customer Service Book Guest Satisfaction 130

Hotel Owner

FEBRUARY 23, 2023

Norton Park Hotel, Spa and Manor House, a member of The QHotels Collection, has unveiled a new look after the recent, extensive refurbishment of its 16 th Century site. Located just outside of Winchester, Norton Park Hotel, Spa and Manor House is set within 54 acres of countryside.

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Events Catering Guest Services 59

Lodging Magazine

JUNE 26, 2023

ATLANTA – During HITEC 2023, Shiji announced a partnership with IPORT, a manufacturer known for enhancing the usability of iPads and iPhones, to introduce an all-in-one software solution for hotel restaurants.

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Server Catering Guest Services Magazine 59

Hotelogix

OCTOBER 18, 2023

A hotel reservation system is far more than a booking tool. It's a comprehensive solution that empowers your hotel to optimize operations, deliver exceptional guest experiences, and thrive in a competitive industry. 

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Les Roches

JULY 5, 2024

How can I learn hotel management? 5th July, 2024 In this article The hotel and tourism industry is growing and is estimated to be worth more than $11,000 billion USD in 2029. What is hotel management?

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Revenue Hub

MAY 18, 2023

NB: This is an article from Xotels Is there anything more pressing on the minds of hoteliers, preventing them from having sleepless nights thinking about how to bring down their hotel`s cost and keep their business afloat? What is Cost Control in a Hotel? Establishing benchmarks: Allows you to compare results vs. other similar hotels.

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Front Desk Operations Cost Reduction Book Training 98

SiteMinder

JUNE 26, 2024

Revenue optimization in hotels is a comprehensive strategy that accounts for all revenue streams and uses data to enhance the overall revenue performance of the business. It’s a holistic process that hotels can use to effectively manage pricing, inventory, distribution, customer demand, and more to promote revenue growth.

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Pricing Book Reservations Blog 72

Hotel Business

AUGUST 22, 2024

BWH Hotels has chosen Canary Technologies to power its AI-driven guest management system. “Modernizing the guest experience with digital touchpoints is no longer a nice-to-have; it’s a necessity,” said Harman Singh Narula, CEO/cofounder, Canary Technologies. “We’re

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Catering Guest Services 52

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 84

SiteMinder

FEBRUARY 25, 2024

What are hotel brands? Hotel brands are unique identities created by hotel chains or individual hotels to stand out in the market. They represent a mix of services, designs, and experiences tailored to different types of guests, such as luxury seekers or budget travellers.

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Catering Budgeting Guest Satisfaction Marketing 52

Hotel Business

JUNE 15, 2023

Sioux Falls, SD-based KAJ Hospitality has signed two separate agreements to acquire five hotels in southern Sioux Falls. “This acquisition allows us to expand our footprint into a new market and create memorable stays for even more guests.” of flexible meeting space with full-service catering.

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Catering Guest Services Marketing 52

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? This data is used to proactively identify hospitality moments above and beyond typical service protocols to elevate the guest experience. This is how you elevate your property to being well loved by guests.

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Marketing Travel and Tourism Book Information 109

SiteMinder

OCTOBER 14, 2024

A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.

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