Hotel Business

AUGUST 22, 2024

“We are excited to partner with Canary to streamline hotel operations and create an elevated, modern and customized guest experience,” said Larry Cuculic, president/CEO, BWH Hotels. This partnership aligns with our commitment to catering to the evolving needs of today’s travelers, who increasingly seek technology-driven guest services.

Catering 52

Catering Guest Services 52

Lodging Magazine

JUNE 26, 2023

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their […] The post Shiji and IPORT Introduce All-in-One Tablet and Payment Device Solution appeared first on LODGING Magazine.

Server 59

Server Catering Guest Services Magazine 59

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Hotelogix

JANUARY 18, 2024

Ensure that guests can easily book on any handheld device.    Multiple payment options: Flexibility in making the payment is essential for guests. It should help you offer various multi-currency secure payment methods to cater to all guests, whether they prefer credit cards, PayPal, or other digital wallets.

Book 130

Book Catering Reservations Guest Satisfaction 130

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

Property Management 130

Property Management Catering Accounting Housekeeping 130

Hotel Owner

FEBRUARY 28, 2023

Bedrooms have been updated with a blend of “neutral” textiles, in keeping furniture, and a free-standing bath in one of the guest suites. Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services.

Events 105

Events Catering Guest Services 105

Revenue Hub

MARCH 21, 2024

This customization will range from offering room choices based on specific desires to adjusting in-room settings like temperature and lighting to fit personal tastes, ensuring every guest feels uniquely catered to.

Guest Satisfaction 86

Guest Satisfaction Maintenance Article Scheduling 86

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

SiteMinder

NOVEMBER 18, 2024

Destination management services list Common DMC services include: Event planning and management : Handling meetings, incentives, conferences, and exhibitions (MICE). DMCs ensure that every aspect of the event, from venue selection to catering, is meticulously managed, allowing you to offer seamless experiences to guests and clients.

Travel and Tourism 52

Travel and Tourism Events Catering Book 52

Modern Restaurant Management

MARCH 11, 2022

.” Ranbir Bhatia, General Manager of Benares in Wyckoff, NJ, says they have also been bearing the higher costs and trying not to pass them on to guests for as long as possible. “We raised our prix-fixe lunch price by $1 and have increased catering prices minimally. We can only pass the cost onto our guests so far.”

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Pricing Catering Guest Services Magazine 201

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Train your staff to suggest relevant add-ons that enhance the guest experience. Creating attractive packages: Bundle services such as dining, spa treatments, and local tours into attractive packages.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Hotel Owner

NOVEMBER 8, 2024

This means that apprentices can now rotate between departments in order to gain experience in roles like bar work, dining, housekeeping, and guest services. The report also provided insight into the state of the catering and hospitality industries, both of which have faced high labour shortages since the pandemic.

Housekeeping 52

Housekeeping Front of House Training Catering 52

Serviced Apartments

JUNE 12, 2023

UAE: Conrad Dubai has launched a collection of 22 one-bedroom serviced apartments at the Sheikh Zayed Road property. The 22 suites, located on the upper floors of the hotel, offer “stylish interiors and high-end amenities”, as well as on-demand 24 hour guest services.

Catering 52

Catering Guest Services Presentation 52

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 87

Les Roches

JULY 5, 2024

Vocational schools offer specialized programs in areas such as culinary arts, hospitality management, event planning and hotel operations, catering to the interests and career goals of different students. Developing and implementing strategic plans to achieve revenue targets and profitability goals.

Event Coordination 52

Event Coordination Housekeeping Training Front Desk Operations 52

STAAH

JUNE 19, 2023

STAAH has earned a stellar reputation for its cutting-edge technology and cust omized solutions , catering to the unique needs of accommodation providers worldwide. Additionally, the collaboration addresses the unique requirements of direct customers through STAAH’s Booking engine, enhancing their booking experience.

Book 87

Book Catering Guest Services 87

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

Guest Satisfaction 75

Guest Satisfaction Pricing Article Scheduling 75

Hotelogix

OCTOBER 4, 2024

A good channel manager helps you: Maximize Revenue: By connecting your hotel to multiple OTAs and updating inventory in real-time, you can reach more guests and fill more rooms. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

Hotel Business

MARCH 8, 2024

of commercial space for guest services, resort operations, retail, restaurants and bars on the plaza level, along with lodging and luxury residences on the upper floors. The company also will oversee operations, sales and catering for approximately 10,000 sq. of event space at Tamarack’s Arling Center.

Catering 59

Catering Reservations Guest Services Events 59

Les Roches

JULY 2, 2024

Overview of popular hospitality establishments and attractions Dubai boasts a wide range of world-class hospitality establishments and attractions that cater to every traveler’s preferences and interests. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.

Travel and Tourism 52

Travel and Tourism Concierge Catering Guest Satisfaction 52

Revenue Hub

FEBRUARY 21, 2024

Focus on personalisation In hospitality, personalisation means tailoring guest experiences to offer services that cater to each guest’s needs and preferences. This way, your guests will received a highly personalised and unforgettable experience.

Communication 102

Communication Customer Service Housekeeping Article 102

Hotel Owner

FEBRUARY 23, 2023

Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services. A state-of-the-art commercial kitchen has also been fitted to accommodate catering for both weddings and corporate events.

Events 59

Events Catering Guest Services 59

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly.

Sanitation 98

Sanitation Accounting Maintenance Budgeting 98

SiteMinder

OCTOBER 14, 2024

Table of contents Why do people use digital concierge services? Guests today expect fast, convenient, and personalised service. Digital concierge systems cater to these demands by offering a self-service experience that allows guests to access everything they need in real time.

Concierge 52

Concierge Communication Guest Satisfaction Reservations 52

Hotel Business

JUNE 15, 2023

The five new properties for KAJ are: Hilton Garden Inn Sioux Falls South: a full-service hotel offering 103 guestrooms; a restaurant and lounge; and 4,000 sq. of flexible meeting space with full-service catering. Additionally, each member of the local support team has also served in varying roles at local properties.

Catering 52

Catering Guest Services Marketing 52

Social Hospitality

OCTOBER 22, 2024

These efforts are good for the planet and help attract guests who prioritize responsible tourism. From AI-powered guest services to seamless booking experiences, tech-driven innovation is a game-changer. Emerging hotel moguls embrace cutting-edge tools to enhance the guest experience and streamline operations.

Travel and Tourism 52

Travel and Tourism Workshop Concierge Definition 52

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

SiteMinder

FEBRUARY 25, 2024

Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep. Innovative technology Innovative technology sets leading hotel brands apart, offering guests a seamless and modern experience from booking to check-out.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

Hotel Business

JULY 9, 2024

Duetto launches full-service hotel revenue solution Duetto , which was recently acquired by GrowthCurve Capital , has unveiled its BlockBuster group revenue optimization solution’s next evolution and the integration of its new function space optimization tool, OpenSpace (formerly MiceRate).

Accounting 104

Accounting Concierge Book Communication 104

Les Roches

JULY 4, 2024

Students will learn about guest service, customer satisfaction, the strategic management of hospitality operations, industry trends and cultural influences on guest experiences. These foundational modules set the stage for a well-rounded understanding of the hospitality sector.

Travel and Tourism 52

Travel and Tourism Guest Satisfaction Events Guest Services 52

Les Roches

JULY 3, 2024

Here are some key roles at the executive or top level: General manager: as the leader of a hotel, the general manager oversees all aspects of overall operations, including finance, guest services and staff management.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

Revenue Hub

OCTOBER 11, 2024

After all, the bread and butter of the hospitality business is the provision of a memorable stay and superior guest service – technology plays a key role in this endeavor, but the in-person, day-to-day demands of service will always exist at the forefront of the guest experience.

Article 93

Article Catering Guest Services Training 93

Les Roches

SEPTEMBER 23, 2024

They work to maximize profitability and ensure compliance with financial regulations Specialized management roles There are also plenty of roles that focus on particular aspects of the hotel business, catering to unique market needs.

Budgeting 52

Budgeting Training Guest Satisfaction Housekeeping 52

Les Roches

SEPTEMBER 25, 2024

High standards of service: working in a hotel here means adhering to high standards of service and quality. Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best.

Travel and Tourism 52

Travel and Tourism Concierge Events Front Desk Operations 52