Hotel Business

DECEMBER 16, 2024

The centerpiece of the revitalization is the Grand Dame Villas at the Rooftop, a selection of seven premium villas on the newly transformed seventh floor, offering views of Key West and a concierge-level experience that caters to every guest’s need.

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Concierge Catering Guest Services Property Management 52

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. What are guest services?

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Guest Services Definition Customer Service Concierge 52

eZee Absolute

NOVEMBER 8, 2023

Contactless Services: In a post-pandemic world, the demand for contactless services has skyrocketed. 5G technology supports contactless check-in, smart room controls, and mobile keys, reducing physical touchpoints and ensuring a safer, more hygienic stay for your guests. The future is bright, and 5G is your bridge to it.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Modern Restaurant Management

MARCH 11, 2022

.” Ranbir Bhatia, General Manager of Benares in Wyckoff, NJ, says they have also been bearing the higher costs and trying not to pass them on to guests for as long as possible. “We raised our prix-fixe lunch price by $1 and have increased catering prices minimally. We can only pass the cost onto our guests so far.”

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Pricing Catering Guest Services Magazine 201

InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. Navigating this intricate process demands a keen understanding of both the art and science behind exceptional guest service.

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Maintenance Guest Satisfaction POS Systems Housekeeping 220

Revenue Hub

JANUARY 24, 2025

As technology has crept into the cycle of guest service, todays guests have far fewer conversations with hotel staff. Plus, by the time guests arrive at the hotel in an Uber after a long day of travel, cell phone batteries may be dying.

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Training Book Article Blog 108

Hotel Owner

SEPTEMBER 11, 2023

As general manager he now heads a 31-strong team at the 84-room Somerset Hotel, and his main responsibilities include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

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Housekeeping Maintenance Catering Guest Services 105

Revenue Hub

JUNE 28, 2024

NB: This is an article from Suitepad Subscribe to our weekly newsletter and stay up to date In today’s hospitality industry, understanding and catering to the unique preferences of various generations isn’t just a nice-to-have; it’s a game-changer. Ensure your staff is trained to patiently assist older guests with technology.

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Travel and Tourism Catering Training Article 107

InnQuest

SEPTEMBER 28, 2022

Modern-day hotel tech is constantly being upgraded to cater to evolving guest preferences. However, the rising complexity of hotel management tech may reach a point where it restricts your hospitality staff from offering first-class guest service.

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Property Management Catering Accounting Housekeeping 130

Hotel Owner

NOVEMBER 8, 2024

This means that apprentices can now rotate between departments in order to gain experience in roles like bar work, dining, housekeeping, and guest services. The report also provided insight into the state of the catering and hospitality industries, both of which have faced high labour shortages since the pandemic.

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Housekeeping Front of House Training Catering 52

Hotel Owner

OCTOBER 5, 2022

In his new role as general manager, Gates will head a 33-strong team at the 76-room Bournemouth Sands Hotel, and his main responsibilities will include overseeing all aspects of the hotel operations including guest services, front desk, housekeeping, maintenance, catering, as well as recruitment and training.

Housekeeping 105

Housekeeping Maintenance Catering Guest Services 105

Hotel Owner

FEBRUARY 28, 2023

Bedrooms have been updated with a blend of “neutral” textiles, in keeping furniture, and a free-standing bath in one of the guest suites. Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services.

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Events Catering Guest Services 105

Hotelogix

JANUARY 18, 2024

Ensure that guests can easily book on any handheld device.    Multiple payment options: Flexibility in making the payment is essential for guests. It should help you offer various multi-currency secure payment methods to cater to all guests, whether they prefer credit cards, PayPal, or other digital wallets.

Book 130

Book Catering Reservations Guest Satisfaction 130

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

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Guest Services Concierge Definition Customer Service 95

Revenue Hub

MARCH 21, 2024

This customization will range from offering room choices based on specific desires to adjusting in-room settings like temperature and lighting to fit personal tastes, ensuring every guest feels uniquely catered to.

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Guest Satisfaction Maintenance Article Scheduling 98

Revenue Hub

MAY 30, 2023

This efficiency can have a noticeable ripple effect on guest services. For instance, with accurate projections of guest check-in and check-out dates, you can plan your staff schedules more precisely. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

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Guest Satisfaction Pricing Article Scheduling 96

STAAH

JUNE 19, 2023

STAAH has earned a stellar reputation for its cutting-edge technology and cust omized solutions , catering to the unique needs of accommodation providers worldwide. Additionally, the collaboration addresses the unique requirements of direct customers through STAAH’s Booking engine, enhancing their booking experience.

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Book Catering Guest Services 98

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Train your staff to suggest relevant add-ons that enhance the guest experience. Creating attractive packages: Bundle services such as dining, spa treatments, and local tours into attractive packages.

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Travel and Tourism Book Pricing Training 130

Lodging Magazine

JUNE 26, 2023

The integrated iOS and payment device solution simplifies guest service for hotel restaurant servers, providing them with an effortless tool to cater to their […] The post Shiji and IPORT Introduce All-in-One Tablet and Payment Device Solution appeared first on LODGING Magazine.

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Server Catering Guest Services Magazine 59

Hotel Business

MARCH 9, 2023

As hotels, spas and resorts continue to experience an uptick in guests, professionals must cater to a clientele whose needs and priorities have shifted significantly.

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Sanitation Accounting Maintenance Budgeting 98

Revenue Hub

FEBRUARY 21, 2024

Focus on personalisation In hospitality, personalisation means tailoring guest experiences to offer services that cater to each guest’s needs and preferences. This way, your guests will received a highly personalised and unforgettable experience.

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Communication Customer Service Housekeeping Article 109

InnQuest

SEPTEMBER 21, 2022

Guests are far more likely to choose or return to your establishment rather than trying out your competitors when you can show them that you understand and anticipate their demands. Exceeding guests’ service expectations is a vital measure any company needs to take in these challenging economic times.

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotelogix

OCTOBER 4, 2024

A good channel manager helps you: Maximize Revenue: By connecting your hotel to multiple OTAs and updating inventory in real-time, you can reach more guests and fill more rooms. Save Time: Automating manual tasks like updating room availability and pricing frees up your team to focus on guest services.

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Pricing Book Guest Satisfaction Demo 130

Smart Brief Hospitality

MARCH 10, 2024

As the pandemic slowed travel to a halt and changed both the frequency and the ways in which we travel, the hospitality industry was forced to implement technological innovations with offerings such as no-contact guest services. One example is how the COVID-19 pandemic sped up the use of no- and low-contact systems and applications.

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Concierge Guest Services Communication Events 84

InnQuest

MARCH 1, 2023

Communications following a stay, either requesting feedback or promotional offers encouraging guests to revisit. The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond.

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Communication Reservations Book Information 219

Hotel Business

AUGUST 22, 2024

“We are excited to partner with Canary to streamline hotel operations and create an elevated, modern and customized guest experience,” said Larry Cuculic, president/CEO, BWH Hotels. This partnership aligns with our commitment to catering to the evolving needs of today’s travelers, who increasingly seek technology-driven guest services.

Catering 52

Catering Guest Services 52

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

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Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences.

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

JULY 9, 2024

Duetto launches full-service hotel revenue solution Duetto , which was recently acquired by GrowthCurve Capital , has unveiled its BlockBuster group revenue optimization solution’s next evolution and the integration of its new function space optimization tool, OpenSpace (formerly MiceRate).

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Accounting Concierge Book Communication 104

Serviced Apartments

JUNE 12, 2023

UAE: Conrad Dubai has launched a collection of 22 one-bedroom serviced apartments at the Sheikh Zayed Road property. The 22 suites, located on the upper floors of the hotel, offer “stylish interiors and high-end amenities”, as well as on-demand 24 hour guest services.

Catering 52

Catering Guest Services Presentation 52

Hotel Owner

FEBRUARY 23, 2023

Guests also have full access to the main hotel facilities including health club, bar, restaurant, grounds, and guest services. A state-of-the-art commercial kitchen has also been fitted to accommodate catering for both weddings and corporate events.

Events 59

Events Catering Guest Services 59

Revenue Hub

OCTOBER 11, 2024

After all, the bread and butter of the hospitality business is the provision of a memorable stay and superior guest service – technology plays a key role in this endeavor, but the in-person, day-to-day demands of service will always exist at the forefront of the guest experience.

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Article Catering Guest Services Training 108

EATER

NOVEMBER 10, 2021

When Shake Shack filed for its own IPO in 2014, the company made clear that among its strategies for growing the business were paying its staff above minimum wage, so as to “attract a higher caliber employee,” which, in turn, “translates directly to better guest service.”

Catering 98

Catering Guest Services Presentation Information 98

Les Roches

JULY 5, 2024

Vocational schools offer specialized programs in areas such as culinary arts, hospitality management, event planning and hotel operations, catering to the interests and career goals of different students. Developing and implementing strategic plans to achieve revenue targets and profitability goals.

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Event Coordination Housekeeping Training Front Desk Operations 52

Hotel Business

MARCH 8, 2024

of commercial space for guest services, resort operations, retail, restaurants and bars on the plaza level, along with lodging and luxury residences on the upper floors. The company also will oversee operations, sales and catering for approximately 10,000 sq. of event space at Tamarack’s Arling Center.

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Catering Reservations Guest Services Events 59

Hotel Business

JUNE 15, 2023

The five new properties for KAJ are: Hilton Garden Inn Sioux Falls South: a full-service hotel offering 103 guestrooms; a restaurant and lounge; and 4,000 sq. of flexible meeting space with full-service catering. Additionally, each member of the local support team has also served in varying roles at local properties.

Catering 52

Catering Guest Services Marketing 52

Revenue Hub

MAY 17, 2024

Properties can offer a discount on spa services or special event tickets based on their history and interests. Guests want options and they are more likely to select services or special offers catered to them. Hotels that aren’t actively marketing to their guests while on property are missing revenue opportunities.

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Marketing Travel and Tourism Book Information 109