InnQuest

OCTOBER 3, 2023

This efficiency extends to check-in and check-out processes, leading to shorter wait times for guests and improved staff productivity. This accuracy not only improves guest satisfaction but also minimizes disputes and the associated administrative burden. These options include credit cards, mobile payments and digital wallets.

Guest Satisfaction 221

Guest Satisfaction Information Property Management Blog 221

Revenue Hub

JUNE 5, 2023

A recent study published by GuestRadar indicates that your potential guests share these same sentiments. Subscribe to our weekly newsletter and stay up to date Many resort marketing teams unknowingly fail to align their communication materials to the actual expectations and preferences of their guests.

Marketing 81

Marketing Guest Satisfaction Communication Book 81

InnQuest

SEPTEMBER 12, 2023

It encompasses tasks such as front office operations, housekeeping, food and beverage services, maintenance, sales, marketing and financial management. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control. Clean and well-maintained rooms are essential for guest comfort and safety.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

STAAH

MAY 24, 2023

Market insights can provide a comprehensive understanding of market trends, guest preferences and industry dynamics. STAAH MAX users can analyze market insights and make informed decisions. Booking.com has introduced a feature that provides Market Insights into what bookers are searching for in your region.

Marketing 84

Marketing Information Pricing Guest Satisfaction 84

InnQuest

MARCH 2, 2023

In this blog post, we will be discussing six essential steps to successful hotel management: Successfully manage their properties Increase revenue Provide a positive experience for guests Understand Your Customers The first step to successful hotel management is understanding your customers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

InnQuest

OCTOBER 17, 2023

By emphasizing privacy and intimacy in both physical spaces and experiences, hotels can cater to the desires of romantic travelers seeking a retreat from the world where they can create cherished memories together. The Eco-Conscious Travelers This is certainly a unique hotel guest profile.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

Hotelogix

SEPTEMBER 19, 2024

The choice between using a travel agency or booking online ultimately depends on your target market and their preferences: For travelers seeking convenience and flexibility, especially millennials who prefer self-service options, online booking is likely the preferred method. Schedule a Demo Call with Hotelogix

Book 130

Book Demo Guest Satisfaction Reservations 130

Revenue Hub

MAY 17, 2024

Many hotels collect guest data with the guest’s permission but how many truly use it effectively? Guest profiles built by data offer hotel marketers a single pane of glass to view the guest’s stay history, preferences, and life events or celebrations.

Marketing 94

Marketing Travel and Tourism Book Communication 94

Revenue Hub

AUGUST 28, 2024

The way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

Guest Satisfaction 78

Guest Satisfaction Article Communication Book 78

Revenue Hub

OCTOBER 11, 2024

Personalization creates a unique connection between the hotel and its guests, whether offering a favorite pillow type, recommending activities based on previous stays, or adjusting the room temperature to the guest’s liking. This data forms the foundation for offering personalized services at scale.

Catering 85

Catering Guest Satisfaction Book Article 85

Hotelogix

DECEMBER 7, 2023

OTAs are now a great marketing resource for hotel owners, allowing them to reach a wider audience and optimize revenue. Of course, the kind of guest reviews/feedback you receive entirely depends on your guest service quality.  This gives them a better idea of what fits their requirement and budget best.

Book 268

Book Budgeting Catering Strategic Planning 268

Hotelogix

OCTOBER 4, 2024

Why Choosing the Right Channel Manager Matters Choosing the right OTA channel manager is important because it can impact your hotel’s efficiency, revenue, and guest satisfaction. Prevent Overbookings: Real-time updates reduce the risk of double bookings, ensuring a smoother guest experience.

Pricing 130

Pricing Guest Satisfaction Book Demo 130

InnQuest

JULY 17, 2023

In this blog post, we will explore actionable hotel marketing tips that will help you attract more guests during the summer season, maximize occupancy rates and enhance overall profitability. Let’s get started – Add a Refreshing Touch to Your Marketing Efforts: In the world of hotel marketing, capturing attention is crucial.

Catering 130

Catering Guest Satisfaction Blog Marketing 130

Hotelogix

AUGUST 6, 2024

This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Increasing your Hotel's Market Share Growing your market share requires strategic marketing and distribution efforts. Run targeted marketing campaigns to attract high-value guests.

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130

Revenue Hub

APRIL 19, 2024

This information includes personal details, preferences, booking history, and communication logs, enabling you to deliver personalized experiences, increase guest satisfaction, and drive loyalty. It helps you understand and connect with your clients and optimize your hotel sales and catering growth.

Guest Satisfaction 101

Guest Satisfaction Information Catering Document 101

Revenue Hub

JUNE 15, 2023

The hospitality industry is fiercely competitive, and as a hotel marketer, you need to consistently keep an eye out for new and innovative ways to stand out from the crowd. NB: This is an article from iVvy From social media campaigns to loyalty programs, hotel marketing can take many different forms. Feeling Inspired?

Marketing 89

Marketing Book Guest Satisfaction Article 89

Revenue Hub

APRIL 23, 2024

By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction. This shift towards personalized experiences can lead to tangible outcomes such as improved guest loyalty, increased revenue streams, and enhanced operational efficiency.

Guest Satisfaction 87

Guest Satisfaction Article Information Budgeting 87

Revenue Hub

JUNE 27, 2023

The properties that have meaningfully increased their direct booking rates, overall loyalty and guest satisfaction have done so by fully committing to a data-driven approach that forges memorable moments across every interaction point along each guest’s journey. This is the difference between being well run and well loved.

Marketing 91

Marketing Book Travel and Tourism Communication 91

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Let’s take a look at some essential software solutions every hotel should consider.

POS Systems 83

POS Systems Book Pricing Catering 83

SiteMinder

FEBRUARY 14, 2024

Keeping up with new trends in tourism is crucial for hotel owners to stay competitive and meet the evolving expectations of guests. Furthermore, catering to trends in experiential travel by offering immersive local experiences or themed stays can lead to higher guest satisfaction and stronger emotional connections with the brand.

Travel and Tourism 59

Travel and Tourism Marketing Catering Book 59

Hotelogix

JULY 11, 2024

As an independent hotel owner, you understand the challenges of driving revenue in a competitive market. From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line. One major challenge is competing with bigger hotel chains with larger marketing and technology budgets.

Pricing 130

Pricing Download Book Budgeting 130

SiteMinder

NOVEMBER 13, 2023

This partnership marks a significant milestone for CLLIX, enhancing its ability to cater to corporate clients, consortia, and Travel Management Companies. By leveraging SiteMinder’s advanced technology and extensive distribution network, CLLIX aims to empower its sales teams and streamline their focus on key market segments.

Guest Satisfaction 105

Guest Satisfaction Catering Book Reservations 105

STAAH

MAY 14, 2024

By tapping into the growing demand for experiential dining , hotels can enhance guest satisfaction and drive additional F&B revenue. Offer pet services In an era where pets are increasingly considered as family members, catering to furry companions can be a lucrative niche.

Travel and Tourism 95

Travel and Tourism Catering Workshop Guest Satisfaction 95

Hotel Owner

JULY 15, 2024

As more people choose to travel with their pet companions, hotels have a unique opportunity to tap into this growing market. Embracing a pet-friendly approach not only enhances guest satisfaction but also offers numerous benefits to hoteliers. Staff training is another critical step.

Catering 52

Catering Concierge Guest Satisfaction Training 52

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. Let’s take a look at some essential software solutions every hotel should consider.

POS Systems 52

POS Systems Book Pricing Catering 52

Revenue Hub

JANUARY 11, 2024

Data-Driven Marketing Campaigns In the quest for optimal resource allocation and marketing ROI, hotels are turning to data. By tracking and analysing customer journeys through cookies, hotels gain insights into guest behaviour, engagement, and other valuable metrics.

Guest Satisfaction 84

Guest Satisfaction Pricing Guest Retention Marketing 84

Hotel Owner

MARCH 20, 2024

Ibis Styles Gatwick, close to Gatwick Airport, has undergone a full refurbishment and will now provide 182-rooms and a 130-cover restaurant, catering for hotel guests and the local community. For our guests who are heading to the airport, I like to think that their journey, be it for holiday or business, starts with us.”

Guest Satisfaction 52

Guest Satisfaction Catering Marketing 52

Hotel Business

MARCH 13, 2024

By Jared Lerner In the competitive landscape of the hospitality industry, hotels are constantly seeking innovative ways to optimize their operations, increase revenue and enhance guest satisfaction. By offering rooms for shorter pockets of time, hotels can capitalize on periods of low occupancy and maximize their revenue potential.

Guest Satisfaction 69

Guest Satisfaction Catering Budgeting Scheduling 69

eZee Absolute

MARCH 19, 2024

So, let’s explore more about the innovative concept of micro-stay and discover how it offers an unconventional solution that caters to modern travellers’ needs and opens up exciting new possibilities for hoteliers as well. They prioritize flexibility and convenience, seeking options that fit their dynamic schedules.

Catering 52

Catering Book Marketing Guest Satisfaction 52

Les Roches

AUGUST 21, 2024

Duties include strategic planning, financial management and ensuring adherence to brand standards while monitoring and maintaining high levels of guest satisfaction. Food and beverage managers collaborate closely with chefs, sommeliers and service staff to create memorable dining experiences for guests.

Guest Satisfaction 52

Guest Satisfaction Housekeeping Budgeting Events 52

Revenue Hub

DECEMBER 1, 2023

Are outdated technologies preventing your hotel from meeting guest expectations and maximizing profitability? In the hotel industry, profitability is increasingly influenced by a variety of market changes, including the introduction of new technologies, shifting consumer preferences, and fluctuating operational costs.

Pricing 94

Pricing Guest Satisfaction Presentation Article 94

Hotel Owner

OCTOBER 7, 2024

This technological shift presents hoteliers with a variety of opportunities and challenges, which have implications for guest satisfaction, operational efficiency, and overall business sustainability. This data is invaluable for personalising services and marketing efforts.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Revenue Hub

JULY 27, 2023

Subscribe to our weekly newsletter and stay up to date Each approach has unique advantages and challenges, and their applications can significantly impact a hotel’s bottom line, guest satisfaction, and competitive standing. In this approach, hotel rooms are viewed and sold as commodities, regardless of who the guest is.

Pricing 90

Pricing Guest Satisfaction Article Blog 90

Hotel Owner

APRIL 10, 2024

His previous successful tenure at Maryculter House in Aberdeen demonstrates his capability in employee engagement, guest satisfaction, and revenue growth. Additionally, The Shorehouse, featuring 13 self-catering apartments, is available for separate purchase. for the freehold interest.

Guest Satisfaction 52

Guest Satisfaction Catering Presentation Pricing 52

Modern Restaurant Management

JULY 8, 2024

Hooters has done a great job of creating a community in stores over the past 40 years, and we knew that the foundation of our loyalty program needed to be based on research about our audience, the market and what motivates them to dine at our restaurants.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

SiteMinder

AUGUST 27, 2024

Airbnb initially made a significant impact on the Chinese market, offering travellers unique and affordable stays. As a result, Airbnb decided to shut down its domestic operations in China in 2022, leaving a gap in the market for both travellers and accommodation providers.

Catering 52

Catering Book Pricing Marketing 52

Hotel Owner

JULY 18, 2024

These guests, who are accustomed to the convenience and connectivity offered by advanced technologies, expect their accommodations to mirror their tech-driven lifestyles. For hoteliers, meeting these expectations is essential not only for enhancing guest experience but also for staying ahead in the market.

Concierge 72

Concierge Guest Satisfaction Maintenance Information 72