InnQuest

SEPTEMBER 12, 2023

From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. The goal is to provide excellent guest experiences while maximizing revenue and maintaining cost control.

Maintenance 220

Maintenance Guest Satisfaction POS Systems Housekeeping 220

Hotelogix

DECEMBER 7, 2023

To be very precise, it has shaped the way guests book their accommodations at hotels. This is the primary reason why as a hotelier, you should know how to select the right OTAs for your hotel. Hotels list their properties - rates, and availability on them.   Why should you partner with OTAs?

Book 268

Book Budgeting Catering Strategic Planning 268

STAAH

MARCH 25, 2025

This shift presents an opportunity for hotels to lead by example, improving both guest satisfaction and operational efficiency through sustainable investments. The Case for Going Green Why should hotels prioritize sustainability? Core Areas for Sustainable Hotel Practices 1. Sustainability also fosters resilience.

Travel and Tourism 75

Travel and Tourism Training Guest Satisfaction Catering 75

InnQuest

MARCH 2, 2023

Hotel management is a complex and challenging task requiring business acumen and customer service skills. By understanding your customers, you can tailor your services to better meet their needs, which will lead to increased customer satisfaction and loyalty. For example, your target market is mainly business travelers.

Customer Service 224

Customer Service Training Guest Satisfaction Pricing 224

Revenue Hub

DECEMBER 19, 2024

Enhanced Guest Experience: Flexibility is a key factor in guest satisfaction. By allowing early arrivals and late departures, you cater to the varying needs of travelers, making their stay more enjoyable. Increased Revenue: Charging a fee for early check-in and late check-out can create a new revenue stream.

Travel and Tourism 97

Travel and Tourism Article Scheduling Guest Satisfaction 97

Revenue Hub

MARCH 28, 2023

Offer segmentation is a marketing strategy used by hotels to tailor their services and promotions to different customer segments based on their preferences, behaviors, and demographics. Subscribe to our weekly newsletter and stay up to date What are the Benefits of Offer Segmentation to Hotel Revenue?

Guest Satisfaction 68

Guest Satisfaction Pricing Book Information 68

Hotel Business

NOVEMBER 4, 2024

Hospitality management companies PM Hotel Group and Sightline Hospitality have merged, adding 22 properties to the PM Hotel Group portfolio that are either open or set to open within the coming months, largely as part of the Modus by PM Hotel Group lifestyle division.

Guest Satisfaction 64

Guest Satisfaction Property Management Catering Hospitality Management 64

SiteMinder

NOVEMBER 24, 2024

What is a hotel franchise? A hotel franchise is a business model where an independent hotel owner operates under the brand and management system of an established hotel chain. Franchising a hotel offers a powerful way to grow your business, boost visibility, and leverage established brand support.

Budgeting 52

Budgeting Catering Guest Satisfaction Training 52

Luxury Hospitality Magazine

JANUARY 28, 2025

Luxury Hospitality Magazine interviews Paul Russel, General Manager at the recently refurbished Norton Park Hotel, Spa and Manor House. His strategic vision continues to position Norton Park as a premier destination, seamlessly blending history, luxury, and versatility to cater to both leisure and business guests.

Guest Satisfaction 52

Guest Satisfaction Catering Magazine 52

SiteMinder

JULY 4, 2024

What is guest satisfaction? Guest satisfaction is the cornerstone of a thriving hotel business, reflecting how well your property meets or exceeds the expectations of its guests. It relies upon the quality of service, cleanliness, comfort, and overall guest experience.

Guest Satisfaction 52

Guest Satisfaction Book Communication Catering 52

SiteMinder

MARCH 25, 2025

What is a hotel gym? A hotel gym is a dedicated space within a hotel where guests can maintain their fitness routine while travelling. Some hotel gyms are compact and serve basic fitness needs, while others rival full-service fitness centres with personal trainers, spa services, and group classes.

Training 52

Training Catering Blog Guest Satisfaction 52

InnQuest

OCTOBER 17, 2023

Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.

Guest Satisfaction 130

Guest Satisfaction Catering Concierge Presentation 130

STAAH

MAY 7, 2024

Before you realize it, the upcoming peak season will be here, presenting an opportunity to maximize your hotel’s occupancy with satisfied guests. Ensuring guest satisfaction should be the cornerstone of your approach. In this regard, having a solid marketing mix in place is crucial.

Marketing 109

Marketing Guest Satisfaction Banquet Operations Book 109

Hotelogix

AUGUST 13, 2024

In today's fiercely competitive hospitality industry, staying ahead requires attracting more guests and selling more rooms. In this context, one of the most transformative trends reshaping how hotels market and sell their rooms is Attribute-Based Selling (ABS). What is Attribute-Based Selling in Hotels?

Guest Satisfaction 130

Guest Satisfaction Pricing Book Demo 130

Revenue Hub

OCTOBER 11, 2024

In today’s competitive hospitality landscape, hotels must go beyond offering a comfortable stay by creating personalized guest experiences that resonate with each traveler. This blog explores the immense value of personalization for hotels and how it can elevate the guest experience while driving profitability and loyalty.

Catering 107

Catering Guest Satisfaction Book Article 107

eZee Absolute

JULY 17, 2024

Celebrant Hotel , located just 2.5 To cater to this influx, Celebrant Hotel had to ensure seamless operations and exceptional guest experiences. Inefficient inventory management led to discrepancies in the availability of stocks, disrupting the smooth functioning of both hotel and restaurant services.

Guest Satisfaction 52

Guest Satisfaction POS Systems Reservations Book 52

Revenue Hub

APRIL 19, 2024

A hotel Customer Relationship Management (CRM) is intended to seemlessly manage and improve guest relationships and how your hotel provides stellar customer experiences ultimately to improve profitability. For your hotel, your CRM software tools become a way to implement a customer focused strategy.

Information 109

Information Guest Satisfaction Catering Document 109

Modern Restaurant Management

FEBRUARY 17, 2025

"It would become more important for restaurants and hotels to work with partners they can trust – ones who have similar values to them. Depending on a guest’s allergies or dietary preferences, AI can suggest personal picks from a restaurant’s menu, for example. AI is also boosting staff productivity.

POS Systems 88

POS Systems Scheduling Pricing Guest Services 88

Revenue Hub

AUGUST 28, 2024

The way consumers interact with hotels nowadays highlights the increased need for consolidation into a comprehensive commercial strategy – where everyone from front office staff to revenue management, sales, and marketing are aligned towards delivering the best experiences to guests and boosting business performance.

Guest Satisfaction 103

Guest Satisfaction Article Communication Book 103

InnQuest

JULY 10, 2023

Wondering how to map out the perfect hotel market segmentation strategy that keeps your hospitality business ahead of the curve? As markets continue to prioritize brands that cater to individual preferences the best, every business’s success depends on how well it offers personalized experiences to end-users.

Marketing 130

Marketing Catering Budgeting Pricing 130

InnQuest

JULY 17, 2023

As the temperature rises and vacation plans take shape, the summer season presents a golden opportunity for hoteliers to attract a large influx of guests. But how can hotel owners capture their attention and ensure that their property stands out in a sea of options? To learn how to craft a winning hotel marketing campaign, read this.

Catering 130

Catering Guest Satisfaction Blog Marketing 130

Hotelogix

FEBRUARY 13, 2024

Operating a large independent hotel with 200+ rooms, 4-5 in-house restaurants, a couple of gyms, spas, and gift shops is multifaceted, where precision, efficiency, and guest satisfaction are paramount. Plus, it leads to complexities such as rate parity/inventory disparity, overbookings, and guest dissatisfaction. 

Housekeeping 147

Housekeeping Regulatory Compliance Guest Satisfaction Maintenance 147

Metasphere

OCTOBER 26, 2023

Hotels are leveraging technology to streamline operations, enhance guest experiences, and ultimately boost revenue. With automation taking center stage, the traditional hotel landscape is evolving to meet the dynamic needs of modern travelers. ,"We

Guest Satisfaction 52

Guest Satisfaction Training Catering Workshop 52

STAAH

MAY 14, 2024

As the hospitality industry continues to evolve in response to shifting consumer preferences and technological advancements, hotels are redefining their approach to revenue generation. Let’s explore 7 trending new revenue streams that can boost your hotel’s profitability.

Travel and Tourism 109

Travel and Tourism Catering Workshop Guest Satisfaction 109

Revenue Hub

MAY 30, 2023

In the cut-throat arena of the hotel industry, the defining metric of success isn’t just revenue – it’s guest satisfaction. Here’s an in-depth look at how these systems can directly enhance the quality of your guests’ stay. This ensures that at all times, there are sufficient staff on hand to cater to guests’ needs.

Guest Satisfaction 96

Guest Satisfaction Pricing Article Scheduling 96

Hotelogix

NOVEMBER 29, 2024

The inner workings of a hotel encompass a few vital functions. Each moving part of a hotel requires organization and meticulous planning. Each area of a hotel should be able to function in harmony to ensure the best service and guest fluency. Not all hotel management services are one-size-fits-all.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotel Owner

SEPTEMBER 26, 2023

The Greenbank Hotel in Falmouth, Cornwall, has recently promoted Matt Garland to hotel manager. Garland was formerly assistant hotel manager and has been working at the hotel for over 18 years. Matt’s career really is a success story within the industry, which has a reputation for catering for stop-gap jobs. “I’m

Guest Satisfaction 98

Guest Satisfaction Catering Training Service Management 98

Hotel Owner

DECEMBER 2, 2024

Investment firms KKR and The Baupost Group have acquired 33 Marriott International hotels across the UK from the Abu Dhabi Investment Authority. Managed by Amante Capital, the portfolio includes properties in London, Edinburgh, Glasgow, and other cities, with 6,500 rooms catering to business and leisure guests.

Guest Satisfaction 52

Guest Satisfaction Catering 52

Hotelogix

JULY 11, 2024

As an independent hotel owner, you understand the challenges of driving revenue in a competitive market. From setting the right prices to attracting the right guests, every decision you make impacts your hotel's bottom line.   What is Revenue Management in Hotels?

Pricing 130

Pricing Download Book Budgeting 130

Hotelogix

JANUARY 18, 2024

In the hospitality industry, driving direct bookings through your hotel's website is crucial to remain competitive. It leads to greater online visibility, attracting more potential guests to the site. It's about enhancing the guest experience and boosting your revenue. Let's explore how this works.

Book 130

Book Catering Reservations Guest Satisfaction 130

Revenue Hub

APRIL 23, 2024

NB: This is an article from Bookboost Subscribe to our weekly newsletter and stay up to date Finally, resource constraints like budget and skilled personnel limit data management capabilities, especially for smaller hotels. By segmenting guests accordingly, properties can increase revenue and enhance guest satisfaction.

Guest Satisfaction 107

Guest Satisfaction Article Information Budgeting 107

Hotelogix

OCTOBER 4, 2024

In today’s competitive hospitality industry, managing bookings efficiently can make or break a hotel's success. For small and mid-size hotels, having the right OTA ( Online Travel Agencies ) channel manager is critical. This guide will help you understand what to look for and how to make the best decision for your hotel.

Pricing 130

Pricing Book Guest Satisfaction Demo 130

Hotelogix

FEBRUARY 13, 2025

Upselling in hotels often gets a bad reputation, but when done thoughtfully, it’s a powerful way to enhance the guest experience while boosting revenue. It’s not about pushing unnecessary upgrades or add-ons; it’s about understanding guest preferences and offering tailored services that meet their needs.

Guest Satisfaction 100

Guest Satisfaction Book Reservations Catering 100

STAAH

OCTOBER 15, 2024

The right software is a game-changer for hotel success, shaping everything from operational efficiency to guest satisfaction. As technology continues to advance, hotels have transformed the way they manage daily tasks and interact with guests. 7 Must-Have Software for Hotels 1.

POS Systems 108

POS Systems Book Pricing Catering 108

SiteMinder

NOVEMBER 13, 2023

Sydney, Australia – CLLIX Apartments and Hotels, a leading name in the hospitality industry in Australia, is pleased to announce its collaboration with SiteMinder, the name behind the only software platform that unlocks the full revenue potential of hotels, as the group seeks to maximise strengthening business travel volumes.

Guest Satisfaction 105

Guest Satisfaction Catering Book Reservations 105

Hotel Owner

OCTOBER 7, 2024

Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Room keys are often sent digitally via mobile apps, allowing guests to access their rooms through their phones. This data is invaluable for personalising services and marketing efforts.

Guest Satisfaction 117

Guest Satisfaction Maintenance Concierge Catering 117

Hotelogix

AUGUST 6, 2024

Moving from merely managing hotel revenue to maximizing profit is a critical transformation that ensures your property's long-term success. This shift requires a comprehensive approach integrating cost control, strategic marketing, and top-notch guest services. Read Also: What is Dynamic Pricing in Hotels?

Travel and Tourism 130

Travel and Tourism Book Pricing Training 130