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Staffing changed during this time as well to cater to the off-premises customer experience. The operational challenges brought on by the pandemic, such as limited staffing and food inventoryplanning due to supply chain issues, made it clear that reliable reservations are essential.
Front of house positions Front of house (FOH) refers to operations in the public-facing section of the restaurant. Let’s go over four key front-of-house roles. These are strategic jobs that require overseeing kitchen staff, food production and front-of-house teams.
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