Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Hotelogix

MARCH 25, 2025

Because intimacy is a selling point for boutiques, it’s vital to have each and every staff member well trained to cater to the guest’s individual needs. Hoteliers should know each staff member individually and be able to offer assistance or additional training to attain the right level of customer service.

Training 130

Training Customer Service Catering Pricing 130

The Restaurant Times

JULY 9, 2021

It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. A happy customer spreads the word about the restaurant and brings along more customers to your place. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

Horizon Hospitality

OCTOBER 16, 2024

Understanding the nuances between these two is important as each offers unique advantages, amenities, and governance styles that cater to different preferences and priorities. While staff may receive training in property management and maintenance, the emphasis on hospitality may not be as pronounced as in country clubs.

Maintenance 130

Maintenance Training Property Management Customer Service 130

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

FEBRUARY 23, 2021

In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. It was extremely expensive, but well worth the cost considering the value of our trained, knowledgeable teams. Get Better. ” Constant improvement was expected at all of his companies.

Training 180

Training Sanitation Events Customer Service 180

Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Everyone should follow the proper procedure every day, not just during training sessions.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

NOVEMBER 10, 2020

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again. They need to have the latest information.

Communication 197

Communication Information Training Customer Service 197

SiteMinder

FEBRUARY 29, 2024

What is hospitality training? Hospitality training is a comprehensive educational and practical program designed to equip individuals with the necessary skills, knowledge, and competencies required to excel in the hospitality industry. What are the objectives of hospitality training?

Training 52

Training Customer Service Communication Guest Satisfaction 52

Modern Restaurant Management

JANUARY 8, 2024

To tackle this pressing issue effectively, businesses must invest in staff training and development, vital for retaining and upskilling their existing workforce. Additionally, embracing automation for routine tasks will reduce the burden on staff, affording them more time to dedicate to customer interactions.

Pricing 215

Pricing Catering Training Marketing 215

7 Shifts

SEPTEMBER 9, 2024

High turnover not only disrupts business operations but also leads to increased costs and time spent on hiring and training new staff. To do this, provide both part-time and full-time job opportunities to cater to different needs. Leadership training should focus on communication, conflict resolution, and team-building.

Training 134

Training Scheduling Server Communication 134

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

FEBRUARY 18, 2020

There are kitchen robots you can easily “train” by having them exactly replicate your arm movements and perform highly complicated yet repetitive cooking and preparation tasks. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

MAY 3, 2021

Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Still, QSRs are faced with daily challenges of disrupted supply chains, new consumer habits, and constantly changing regulatory mandates at the federal, state and local level.

Communication 197

Communication Kitchen Operations Information Marketing 197

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. By harnessing AI for personalization, operators can suggest related items based on customer history and preferences.

Scheduling 189

Scheduling Server Reservations POS Systems 189

7 Shifts

JULY 12, 2024

Train your staff to use ingredients efficiently and plan your menu to minimize waste. Catering services Catering services provide food for events such as weddings, parties, and corporate functions, often preparing food off-site and delivering it to the event location. Constantino writes.

Catering 158

Catering Maintenance Pricing Scheduling 158

Restaurant Engine

JANUARY 27, 2021

Do you want to cater to the business crowd? For example, if you’re catering to office workers, you want to get them in and out of your restaurant in under 30-45 minutes. Conversely, if you’re catering to a more social crowd who likes to linger, you can cater your lunch specials to draw in these new patrons who have more time to spend.

Catering 116

Catering Pricing Marketing Training 116

7 Shifts

OCTOBER 1, 2024

In this case, you should train your staff on effective communication, active listening, and conflict resolution skills. A warm greeting, attentive service, and a willingness to accommodate special requests can significantly enhance customer satisfaction. The checkout process is another area where you can reduce friction.

Scheduling 158

Scheduling Reservations Communication Training 158

Hotelogix

NOVEMBER 8, 2023

While many boomers are financially stable, they want to give their business to hotels that offer special amenities and cater to their unique wants and needs. If your hotel offers high-quality amenities and great customer service, then you are sure to draw business from seniors.

Travel and Tourism 100

Travel and Tourism Catering Customer Service Training 100

Hotelogix

DECEMBER 13, 2024

Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The This localized approach enhances the guest experience and builds lasting relationships with customers.

Whitepaper 130

Whitepaper Blog Catering Download 130

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Reliable Service. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

FEBRUARY 21, 2024

By knowing and understanding this relevant information, you can tailor your services to meet guests’ individual needs, creating a more personalised and impressionable experience for them. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 109

Communication Customer Service Housekeeping Article 109

Hotel Owner

MARCH 15, 2023

So said: “Training and development is a passion of mine, I fell in love with hospitality at a young age because of a great manager, and so now, I’m thrilled to be in a position to inspire a new generation of recruits into the hospitality industry. So is also responsible for mentoring and developing the F&B team.

Maintenance 105

Maintenance Customer Service Events Catering 105

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

LimeTray

FEBRUARY 9, 2025

Mobile POS systems enhance customer service by letting servers take orders, suggest items, and process payments at the table, reducing wait times and speeding up service. Customer Feedback Collection When customers leave feedback, positive or negative, its a goldmine of information.

Pricing 52

Pricing POS Systems Server Scheduling 52

Modern Restaurant Management

SEPTEMBER 5, 2024

High staff turnover of QSRs contributes to these challenges, with inconsistencies in training and varying levels of experience among staff risking the maintenance of food, health, and safety standards. By automating behind-the-scenes operations, staff are able to dedicate more time to training, compliance, and customer relations.

Maintenance 88

Maintenance Scheduling Document Training 88

Restaurant Engine

JULY 14, 2021

The most efficient restaurants are the ones working hard to cater to their customers and provide excellent customer service. Remember that efficiency and an improved customer experience go together. Smaller Menus Equal Better Trained Staff.

Server 126

Server Training Customer Service Catering 126

Modern Restaurant Management

DECEMBER 29, 2023

However, our industry still is an attractive space for well-suited technologies, improving efficiencies at every level of the restaurant from inventory to customer service. We also expect a number of larger brands pushing out into new channels such as licensing deals and product development, catering programs and more.

Customer Service 123

Customer Service Scheduling Catering Communication 123

STAAH

AUGUST 1, 2023

Use social media as a way to build relationships with potential guests and provide excellent customer service. Find out more 5) Provide exceptional customer service: Exceptional customer service is critical to the success of any hotel. This can help build guest loyalty and encourage repeat business.

Customer Service 98

Customer Service Maintenance Book Training 98

Modern Restaurant Management

DECEMBER 3, 2020

ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests. "ezCater's platform provides effortless online ordering and exceptional customer service." ” Subway on ezCater Platform.

Catering 165

Catering Marketing Multi-Unit Operations Server 165

Hotel Owner

OCTOBER 9, 2024

This improves resource allocation, allowing your general sales team to concentrate on other critical areas such as room sales and package deals while elevating customer service with a more personalised approach. Training your staff in effective time management techniques can also make a significant difference.

Events 118

Events Information Book Customer Service 118

Restaurant Engine

JUNE 23, 2021

But do be careful as your customers don’t want to have to wait hours for their food to be delivered. Train your staff well so you don’t incur high delivery driver churn rates. When you have to train new staff on an ongoing basis, that is a costly expense. To do this, concentrate on your employees’ pay and training rates.

Training 80

Training Customer Service Catering Communication 80

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. Restaurant managers are the on-the-ground team members responsible for keeping the operation efficient and providing excellent service to diners.

Scheduling 113

Scheduling Communication Training Customer Service 113

Hotelogix

NOVEMBER 29, 2024

This infers check-in should be instantaneous; activities should be simple to book and maintain, and services like transportation or turndown should be professionally handled with deliberate forethought. Management must cater to their needs as easily and carefully as possible. Is simple to understand and be trained in?

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. You have to scrutinise sector developments, build bridges between institutions, evolve your training courses and create new ones.

Travel and Tourism 95

Travel and Tourism Training Front of House Accounting 95