Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

7 Shifts

OCTOBER 1, 2024

Offer multiple payment options, including contactless and mobile payments, to cater to different customer preferences. Enhance customer service through efficient staffing Efficient service starts with having the right number of staff during peak hours.

Scheduling 158

Scheduling Reservations Communication Training 158

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

Les Roches

DECEMBER 27, 2023

Introduction In today’s service-oriented world, exceptional guest services are essential. Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence.

Guest Services 52

Guest Services Definition Customer Service Concierge 52

Revenue Hub

APRIL 11, 2023

Guests seeking personalized experiences: Some guests may book directly through the hotel’s website, believing it allows for more customized service or special requests. This allows hotels to prioritize and allocate resources to the channels that cater to their target audience.

Book 96

Book Information Reservations Catering 96

eZee Absolute

MAY 29, 2024

Some require fancy meeting spaces and top-notch catering, while others might be all about budget-friendly rooms and a fun social atmosphere. These groups need well-equipped meeting spaces, reliable technology, and catering for working lunches. Well, guess what? Groups like those are becoming a bigger deal for hotels.

Events 52

Events Catering Book Budgeting 52

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

Special Events 40

Special Events Customer Service Marketing Catering 40