Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

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Modern Restaurant Management

AUGUST 16, 2023

Restaurants have had to adapt beyond the conventional to navigate the stormy waters and emerge stronger than ever before. An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

7 Shifts

JULY 12, 2024

In fact, the average restaurant profit margin just falls between 3% and 6%. Let’s explore what this number means, how you can calculate it, what the average margin is for different types of restaurants, and the factors that can affect low profit margins. Your inventory is one aspect to keep track of to avoid overordering.

Catering 88

Catering Maintenance Pricing Scheduling 88

Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. Customers aren’t the only benefactors of personalization; it’s immensely value to restaurants as well.

POS Systems 179

POS Systems Customer Service Catering Pricing 179

7 Shifts

SEPTEMBER 9, 2024

over the past decade, keeping employees in restaurants has become increasingly difficult. However, attracting high-quality restaurant employees goes beyond just filling open positions. To do this, provide both part-time and full-time job opportunities to cater to different needs. With an average turnover rate of 79.6%

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Training Scheduling Server Communication 134

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

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Server Customer Service Budgeting Catering 180

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Customer Service 194

Customer Service Catering Pricing Information 194

Modern Restaurant Management

FEBRUARY 4, 2022

Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Unprecedented labor and supply chain pressure will drive most of the restaurant trends that will define 2022, industry analysts say.

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Reservations Definition POS Systems Customer Service 218

Synergy Suite

AUGUST 15, 2024

In an era where online reviews can make or break a restaurant, exceptional service is not just nice—it’s a vital ingredient in the recipe for success. The art of customer service is as intricate as the most challenging recipes, requiring a deep understanding of the patron’s palate—not just in taste but in engagement.

Customer Service 52

Customer Service Server Training Communication 52

Modern Restaurant Management

SEPTEMBER 7, 2023

As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies. To stay ahead of the curve, restaurant operators are strategically directing their focus towards Millennial diners. million in 2022.

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Marketing Catering Customer Service Reservations 203

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. Although such a development is possible a decade ahead of us, we continue to see the rise of AI in restaurants for some level of cooking. And, restaurants need to adapt. To get a receipt for your order, reply with Hi.

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Back of House POS Systems Training Front of House 211

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. In 2023, the restaurant industry faced several challenges and made some missteps along the way. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence.

Pricing 197

Pricing Marketing Customer Service Scheduling 197

7 Shifts

JUNE 16, 2024

million worldwide, and in 2023, there were about 749,404 restaurants in the United States alone. This is where being well-equipped with a fool-proof restaurant marketing plan comes in. How do you create a good restaurant marketing strategy? Devise a strategy that works specifically for you.

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Marketing Catering Events Reservations 78

Modern Restaurant Management

JANUARY 25, 2024

Employee turnover is widespread in the restaurant industry, marked by an average annual rate of 79.6 For chain and franchise restaurant owners, tackling these issues can be challenging, as owners don’t always have the capability to easily increase pay. So how should restaurant owners approach this competitive landscape?

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Communication Customer Service Catering Accounting 110

Modern Restaurant Management

FEBRUARY 18, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry movers and shakers: "What do you feel is going to cause disruption in the restaurant industry over the next decade?” Christopher Baron of RedBaron Consulting.

Marketing 215

Marketing Catering Customer Service Front of House 215

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

Pricing 197

Pricing POS Systems Front of House Marketing 197

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

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Pricing Marketing Catering Front of House 132

Modern Restaurant Management

DECEMBER 19, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Here are some of their insights. – Joe Hand Jr.,

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Front of House Customer Service Marketing Concierge 117

7 Shifts

OCTOBER 31, 2023

Interface issues can look like: Problems running off-cycle payrolls Hard-to-find reports and tax documents like W-2s Lots of manual data entry Too many features to learn Complications with onboarding employees Payroll isn’t a nice-to-have—it will always be a part of your responsibilities as a restaurant operator.

Information 88

Information Pricing Customer Service Accounting 88

Restaurant Engine

SEPTEMBER 8, 2021

When you have a restaurant with high employee morale, that trickles down to your customers. That in turn creates loyal customers and improved profits. The benefits to you and your restaurant start with great employee benefits. Working day to day in the restaurant business is tough work both physically and emotionally.

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Customer Service Definition Budgeting Scheduling 106

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

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Customer Service Presentation Catering 223

Modern Restaurant Management

JUNE 12, 2024

Restaurants will focus on creating story-driven dining experiences, harnessing technology and local partnerships to deepen emotional engagement with guests, according to the "2024 State of the Industry: Future of In-Restaurant Dining" report by Incisiv in collaboration with Toshiba Global Commerce Solutions.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

SEPTEMBER 16, 2020

Modern Restaurant Management (MRM) magazine surveyed marketing experts to find out the best ways restaurants can market themselves now. Customers are going to be hesitant to dine indoors. 'Safety' is what I believe to be most important now to help assure patrons to revisit their favorite restaurants.

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Marketing Communication Information Reservations 234

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. As a restaurant leader, here are the top five things you should know about your non-desk workforce: 1. Your non-desk workers are (often) the face of your brand. "Frontline"says

Communication 197

Communication Information Training Customer Service 197

Lithos POS

JULY 4, 2024

A 100% investment also means constantly staying updated with industry trends, food safety standards, and customer feedback. overall to ensure the restaurant remains competitive and appealing. This type of commitment helps build a solid foundation for the restaurant’s long-term success. This will lower the interest you pay.

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Maintenance Accounting Customer Service Marketing 52

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Lithos POS

AUGUST 20, 2024

LithosPOS Software stands out as the best POS system for restaurants and cafes , designed to increase the operational efficiency of restaurants and cafes Using the advanced features of the POS software, LithosPOS contributes to your operation more easily and increases overall efficiency. View all locations from a single dashboard.

POS Systems 52

POS Systems Information Blog Pricing 52

The Restaurant Times

AUGUST 5, 2021

Whether it’s delivery and takeaway or dine-in services for food and beverages, the fast-paced environment of the restaurant industry demands speed and portability. In addition, the portability factor lets you access restaurant data from anywhere in the world at any point in time. Enhance Service Levels.

POS Systems 64

POS Systems Catering Customer Service Marketing 64

Modern Restaurant Management

JANUARY 9, 2024

The foodservice industry is poised for some significant shifts in the new year as a result of changing consumer demand and rising trends being seen across the industry, but that said, there are simple, effective solutions for how operators and restaurants can stay ahead of these shifts.

Catering 110

Catering Customer Service Marketing 110

Modern Restaurant Management

MAY 23, 2023

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses.

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Definition Customer Service Catering Information 167

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. At Finally Restaurant Group, we take pride in becoming part of the community in exceptional small towns across the country. franchisees.

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Training Sanitation Events Customer Service 180

7 Shifts

MAY 23, 2024

The competition in the restaurant industry is getting tighter. In fact, 45% of restaurant operators expect their competition to be much more intense in 2024 than last year. That said, we've compiled some of the best techniques for increasing restaurant sales and taking your business to new heights.

Pricing 78

Pricing Scheduling Events Marketing 78

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. Yet, offering delivery can be expensive for restaurants. To help you capitalize on the delivery trend, let’s look at increasing your restaurant delivery profits.

Training 80

Training Customer Service Catering Communication 80

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. The last, and most important, piece of the puzzle is customer service. The next step is key: be transparent and clear across all channels.

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

7 Shifts

SEPTEMBER 26, 2022

Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Plus tips for writing a killer restaurant resume to get the position in the first place. Table of Contents.

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Back of House Front of House Server Download 148

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. “This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. On-Demand Delivery for Square Online Store.

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