Modern Restaurant Management

JANUARY 30, 2024

Sustainable restaurant expansion requires balancing excitement with patience and perspective. Set Mutually Beneficial Key Performance Indicators (KPIs) KPIs are the quantifiable metrics that provide restaurant leaders with the most actionable insights on progress towards expansion goals, guiding crucial decisions.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Modern Restaurant Management

JANUARY 5, 2021

So, what can brands do to address the impacts of COVID-19, while being mindful of the past, present and future of customer experience? First and foremost, keeping your customer’s safe is good customer service though beforehand it may not have been such a high priority.

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Customer Service Presentation Catering 223

Modern Restaurant Management

OCTOBER 7, 2021

Last year, during the peak of the COVID-19 pandemic, restaurants went through some unwanted but necessary changes. However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19.

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Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

SEPTEMBER 22, 2022

What’s new on the menu for today’s innovative restaurants? Thanks to the labor shortage and increased profit pressure, savvy restaurants are going digital to provide the best customer experience and to keep up with the hefty competition. Internet of Things (IoT) technology. Today’s Special: Augmented Reality.

Server 180

Server Customer Service Budgeting Catering 180

Modern Restaurant Management

APRIL 10, 2023

Despite rising ingredient costs and staffing shortages, more than half of the 8,000 restaurant operators and owners polled globally in Lightspeed’s State of the UK Hospitality Industry , agreed that adopting new technology over the past two years has been critical to their success.

Customer Service 194

Customer Service Catering Pricing Information 194

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. Although such a development is possible a decade ahead of us, we continue to see the rise of AI in restaurants for some level of cooking. And, restaurants need to adapt. To get a receipt for your order, reply with Hi.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

JUNE 1, 2023

By now, loyalty programs have shifted from a “nice-to-have” to a “need-to-have” for restaurants looking to retain customers and drive revenue amid record inflation figures and increased prices. Customers aren’t the only benefactors of personalization; it’s immensely value to restaurants as well.

POS Systems 179

POS Systems Customer Service Catering Pricing 179

Modern Restaurant Management

AUGUST 16, 2023

Restaurants have had to adapt beyond the conventional to navigate the stormy waters and emerge stronger than ever before. An added benefit: restaurants can also capture and analyze valuable customer data. Using cutting-edge technology positions restaurants to unlock a wealth of prospects to enhance the customer experience.

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POS Systems Customer Service Back of House Catering 167

Modern Restaurant Management

NOVEMBER 10, 2020

While many restaurant executives work from an office setting, most of their employees are on the ground floor, bussing tables, taking orders or preparing food. As a restaurant leader, here are the top five things you should know about your non-desk workforce: 1. Your non-desk workers are (often) the face of your brand. "Frontline"says

Communication 197

Communication Information Training Customer Service 197

Modern Restaurant Management

JUNE 24, 2020

In this edition of MRM News Bites, we feature help for small business owners and products for the 'new normal' for restaurants as they reopen. “This new feature helped us keep our doors open and continue serving our customers during the recent downturn,” he said. On-Demand Delivery for Square Online Store.

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Sanitation Information Marketing Server 215

Modern Restaurant Management

SEPTEMBER 7, 2023

As Millennial homeownership surpasses Millennial renters for the first time, restaurants have a golden opportunity to engage this valuable demographic through targeted new mover marketing strategies. To stay ahead of the curve, restaurant operators are strategically directing their focus towards Millennial diners. million in 2022.

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Marketing Catering Customer Service Reservations 203

Modern Restaurant Management

JULY 19, 2021

As restaurants and other hospitality venues re-open and see increased demand from customers and guests, one thing is clear: labor shortages could slow their recovery, hampering businesses trying to capitalize on the booming consumer demand. Outsourced recruiting for full-time and contingent staff can help and is simply more efficient.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Modern Restaurant Management

DECEMBER 21, 2022

Modern Restaurant Management (MRM) magazine asked experts for their thoughts on trends and challenges that will affect the restaurant industry in 2023. Restaurants will continue to embrace digital on-premise, including mobile ordering and payment at the table, to streamline operations and improve the guest experience.

Pricing 197

Pricing POS Systems Front of House Marketing 197

7 Shifts

OCTOBER 1, 2024

These days, a restaurant's reputation is built on more than the taste of its food. They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Presentation also matters.

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Scheduling Reservations Communication Training 158

The Restaurant Times

JULY 9, 2021

Customer experience plays a crucial role in determining the success of a restaurant business. It is thus important to give your best in making customers happy by coming up with creative restaurant customer service ideas. Deliver Stellar Service With These Restaurant Customer Service Ideas.

Customer Service 59

Customer Service POS Systems Training Sanitation 59

Modern Restaurant Management

DECEMBER 20, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. In 2023, the restaurant industry faced several challenges and made some missteps along the way. As with most other industries, the biggest talking point for restaurants in 2023 has been artificial intelligence.

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Pricing Marketing Customer Service Scheduling 197

Modern Restaurant Management

FEBRUARY 23, 2021

Throughout his career, which included owning and operating several more restaurant concepts and other service businesses, he spent decades leading his teams through many highs and lows. At Finally Restaurant Group, we take pride in becoming part of the community in exceptional small towns across the country. franchisees.

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Training Sanitation Events Customer Service 180

7 Shifts

SEPTEMBER 9, 2024

over the past decade, keeping employees in restaurants has become increasingly difficult. However, attracting high-quality restaurant employees goes beyond just filling open positions. To do this, provide both part-time and full-time job opportunities to cater to different needs. With an average turnover rate of 79.6%

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Training Scheduling Server Communication 134

Restaurant Engine

SEPTEMBER 8, 2021

When you have a restaurant with high employee morale, that trickles down to your customers. That in turn creates loyal customers and improved profits. The benefits to you and your restaurant start with great employee benefits. Working day to day in the restaurant business is tough work both physically and emotionally.

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Customer Service Definition Budgeting Scheduling 106

Modern Restaurant Management

DECEMBER 17, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2025. In 2025, restaurants need to have a plan in place that ensures they are effectively managing inventory and redirecting unused, still edible food to donations.

Marketing 100

Marketing Pricing Customer Service Catering 100

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We look forward to another year of serving up fresh dishes and brighter mornings to every customer with care, openness and intention.

Pricing 132

Pricing Marketing Catering Front of House 132

Modern Restaurant Management

MAY 23, 2023

The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic. Globally, restaurants saw a notable shift in customer expectations and behavior during this time. But with the growth in off-premise dining comes extra pressure for businesses.

Definition 167

Definition Customer Service Catering Information 167

SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

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Customer Service Training Guest Satisfaction Communication 52

7 Shifts

SEPTEMBER 26, 2022

Working in a restaurant is something more than 11 million people in the United States do. It's one of the most hands-on jobs you can have - and equips employees with an abundance of restaurant skills as a result. Plus tips for writing a killer restaurant resume to get the position in the first place. Table of Contents.

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Back of House Front of House Server Download 148

Modern Restaurant Management

JANUARY 25, 2024

Employee turnover is widespread in the restaurant industry, marked by an average annual rate of 79.6 For chain and franchise restaurant owners, tackling these issues can be challenging, as owners don’t always have the capability to easily increase pay. So how should restaurant owners approach this competitive landscape?

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Communication Customer Service Catering Accounting 110

Modern Restaurant Management

JULY 8, 2024

Modern Restaurant Management (MRM) magazine connected with Christine Ralph, Director of Loyalty for HOA Brands, the parent company of Hooters and Hoots Wings, to discuss all things loyalty. The last, and most important, piece of the puzzle is customer service. The next step is key: be transparent and clear across all channels.

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Communication Customer Service Catering Guest Satisfaction 186

EATER

APRIL 28, 2023

In her early 20s, Freeman worked as a front-of-house manager at a popular bar and restaurant in Washington D.C. Instead, she’s opening a new vegan West African restaurant in Los Angeles and writing a cookbook. I cater events and private dinner parties, too. Just regular people skills, customer service.

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Front of House Events Catering Back of House 128

Modern Restaurant Management

JANUARY 31, 2024

Will 2024 be a comeback year for restaurants? Despite challenges including inventory costs, commission fees and staff turnover, many restaurant owners are expressing optimism about moving forward, according to TouchBistro’s 2024 State of Restaurants Report. What results did you find surprising and why?

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

7 Shifts

SEPTEMBER 19, 2019

Every great restaurant has many parts that contribute to its success: delicious food, excellent customer service, an inviting atmosphere, and competent staff. But restaurant management is the glue that holds it all together. With so many responsibilities, running a restaurant can be tricky. Sound familiar?

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Scheduling Communication Training Customer Service 113

Modern Restaurant Management

DECEMBER 19, 2023

Each year, Modern Restaurant Management (MRM) magazine asks experts for their views on the state of the industry. This year has shown us that the demand for drive-thru is growing, and continues to meet consumer demands with quick, efficient, and convenient service. Here are some of their insights. – Joe Hand Jr.,

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Front of House Customer Service Marketing Concierge 117

Modern Restaurant Management

DECEMBER 31, 2019

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders and experts for their insights on what will impact restaurants in 2020 and the response was overwhelming. Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Jim Collins, CEO at Kitchen United.

POS Systems 138

POS Systems Marketing Training Pricing 138

Modern Restaurant Management

MAY 3, 2021

Smart Quick Service Restaurant (QSR) brands have been able to navigate the COVID-19 pandemic by way of nimble and adaptive solutions that prioritize providing exceptional experiences to consumers, a factor that is paramount to the success of many QSRs. With that in mind, we look at four technology-driven measures that are here to stay.

Communication 197

Communication Kitchen Operations Information Marketing 197

The Restaurant Times

JUNE 23, 2021

As revealed by a research study conducted at Columbia University , a limited menu having fewer options eases the process of decision making for the customers. Based on the changing customer behavior, restaurants have started introducing limited menus to provide an eatery-like feel to customers and boost their sales. .

Customer Service 90

Customer Service Kitchen Operations Catering Article 90

Restaurant Engine

JANUARY 27, 2021

Bring a new group of patrons to your restaurants with lunch specials. This is a great target audience for your restaurant and a great way to build your business. In this article, we look at how daily lunch specials can drive new patrons at your restaurant. Do you want to cater to the business crowd? tweet this).

Catering 116

Catering Pricing Marketing Training 116

Restaurant Engine

JUNE 23, 2021

The pandemic presented an opportunity for restaurant delivery services. For most of your restaurant customers, delivery is an expected service. Yet, offering delivery can be expensive for restaurants. To help you capitalize on the delivery trend, let’s look at increasing your restaurant delivery profits.

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Training Customer Service Catering Communication 80

Modern Restaurant Management

JANUARY 9, 2024

The foodservice industry is poised for some significant shifts in the new year as a result of changing consumer demand and rising trends being seen across the industry, but that said, there are simple, effective solutions for how operators and restaurants can stay ahead of these shifts.

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Catering Customer Service Marketing 110

7 Shifts

OCTOBER 31, 2023

Interface issues can look like: Problems running off-cycle payrolls Hard-to-find reports and tax documents like W-2s Lots of manual data entry Too many features to learn Complications with onboarding employees Payroll isn’t a nice-to-have—it will always be a part of your responsibilities as a restaurant operator.

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Information Pricing Customer Service Accounting 88