Hotel Business

DECEMBER 7, 2023

In turn, global hospitality brands can tap into established iconic properties that have their own stories, showcase what their destination has to offer, and understand how to provide an authentic hotel experience that caters to what travelers of today want. This presents a mutually beneficial partnership for both the hotel and the brand.

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Catering Marketing Book Customer Service 104

SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Beyond convenience, technology is used to enhance the guest experience with features like customisable room environments and AI-driven concierge services.

Catering 52

Catering Budgeting Guest Satisfaction Marketing 52

STAAH

JANUARY 9, 2023

The luxury Indian resort group is confident it has found a lasting solution for its distribution needs. All guests will find something to love in every Amritara property, dining at caters to a myriad of tastes and wellness offerings galore. On the hunt for a channel manager that connects to its payment gateway.

Book 52

Book Customer Service Catering Training 52

Les Roches

JANUARY 24, 2024

Types of hotel designs There are a variety of hotel designs that cater to different prefere­nces and styles. The goal is to cre­ate spaces that not only look appealing but also cater to gue­sts’ needs, help the hotel stand out in a competitive industry and possibly reflect its setting.

Catering 52

Catering Travel and Tourism Workshop Concierge 52

Les Roches

DECEMBER 7, 2022

Hospitality, however, shouldn’t be confused with customer service. Hospitality focuses on making customers feel welcome, comfortable and happy, while customer service is about meeting customers’ needs and helping them solve problems. The main types of hospitality are: Food and Beverage.

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Travel and Tourism Hospitality Management Customer Service Book 52

Les Roches

DECEMBER 27, 2023

It involves various responsibilitie­s such as customer service, house­keeping and overseeing staff. Some notable options include: Hotel management: Executing administrative and operations duties, hotel management draws on many skills from customer service to budget management.

Travel and Tourism 52

Travel and Tourism Hospitality Management Communication Customer Service 52

Les Roches

JANUARY 11, 2024

Pyrosky/ E+ Getty Images Sustainable tourism includes a range of options catering to diverse interests. With some types of sustainable tourism such as ‘soft tourism’, all can benefit from a more mindful approach towards their surroundings while still enjoying excellent customer service.

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Travel and Tourism Catering Sanitation Information 52

Hotel Owner

AUGUST 7, 2023

However, whilst this is good news, major hotels, restaurants and luxury brands continue to be challenged by staff shortages, which threatens to impact the customer experience. part of the Richemont Group (Luxury Retail). Also the fact that environmental sustainability is becoming increasingly important for hospitality industry staff.

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Travel and Tourism Training Front of House Accounting 95

Les Roches

JULY 11, 2023

In this article, we’ll go over the main differences between customers and consumers and how this affects people working in hospitality careers. We’ll also discuss what steps you can take to improve your knowledge of customer service and how to tailor marketing to the consumer or customer you want to engage.

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Special Events Customer Service Marketing Hospitality Management 40

Les Roches

MARCH 16, 2023

Are you passionate about helping people locate high-quality accommodation that caters to their needs? Networking and building relationships Networking and building relationships with others within the luxury travel sector enables you to develop positive working relationships with luxury hotels and resort managers, and meet potential clients.

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Travel and Tourism Training Hospitality Management Catering 52

Travel Booster

MARCH 16, 2023

In this blog, we’ll take you on a journey through generational travel styles, highlighting the characteristics and desires of each group so that you can cater to them and build loyalty along the way. They’re also big on family travel, so offer family-friendly tours or all-inclusive resorts that cater to families.

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Travel and Tourism Catering Book Blog 52

Les Roches

AUGUST 10, 2023

Hospitality is a vast industry, incorporating businesses focused on delivering services from refreshments to accommodation and transport. It includes hotels, bars, restaurants, resort management , theme parks and cruise ships. What are some specialized careers in hospitality and tourism?

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Travel and Tourism Front of House Back of House Hospitality Management 52

SiteMinder

OCTOBER 19, 2022

I recently had the pleasure of sharing these insights at the The Hotel & Resort Innovation Expo , where I met with a range of existing partners and new faces bringing hotel experiences to life at this vibrant time in travel. – Staff and customer service are more important to them.

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Book Communication Definition Customer Service 98

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

This can involve the management of anything related to the hotel industry and requires knowledge of distribution strategy, finance and accounts, customer service, staff management, marketing, catering management, hotel administration and more. Operations management in the hospitality industry is a broad term.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

DECEMBER 29, 2023

Implementing flexible working hours caters to improving this balance, showing employees their personal needs are respected and valued and prompting higher levels of engagement. The only way to cater to these diverse expectations is to genuinely listen and act upon the feedback given.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Hotel Owner

JULY 20, 2023

Earlier this year, Fred Sirieux returned to our screens with a brand new E4 contest series Fred’s Last Resort, a show where 12 young Brits compete for the career opportunity of their lives. F red’s Last Resort is different to any show you have done before. I have been in hospitality since I was 16 years old.

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Catering Concierge Training Housekeeping 75

Les Roches

JULY 21, 2023

Whether a career in hospitality management appeals to you or you’re already working in resort management , familiarizing yourself with hotel PMS can teach you more about the benefits of the systems and of implementing them in different types of hotels. Are hotel property management systems suitable for small hotels or independent properties?

Property Management 52

Property Management Housekeeping Reservations Training 52

SiteMinder

OCTOBER 10, 2022

As we’ve already mentioned, the criteria for a three star hotel rating may differ from country to country but, broadly speaking, they offer a variety of room types, have on-site facilities such as gyms and restaurants, and offer some kind of room service. Resort hotels. There are also various types of hotel resorts. Golf resort.

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Travel and Tourism Budgeting Catering Concierge 72

SiteMinder

OCTOBER 11, 2022

They can allow you to truly connect to customers, which is a great way to win trust and in some cases, hotels can even improve customer service through their video marketing strategies by answering potential customer questions before they book. Shangri-La Hotels and Resorts: ‘It’s in our nature’ story.

Marketing 52

Marketing Travel and Tourism Book Information 52

Modern Restaurant Management

OCTOBER 29, 2020

“We believe technology like Flippy ROAR can improve customer service and kitchen operation. ” BentoBox Launches Catering and Events Capabilities. BentoBox launched two products, Catering Store without a BentoBox website and Enhanced Events Management, to expand restaurant capabilities during the 2020 holiday season.

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Catering Marketing Communication Events 142

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.

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Communication Reservations Book Information 219

Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. 1), Moreno Valley (No. Menus Galore : Looking for variety?

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Marketing Download Document Information 178

Hotel Owner

JULY 20, 2023

As a result, personalisation often falls by the wayside, hindering the ability to understand and cater to individual preferences. Without an accurate, single view of the customer, brands run into downstream problems like poor personalisation and inaccurate insights.

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Guest Satisfaction Book Marketing Customer Service 74

Modern Restaurant Management

DECEMBER 20, 2023

Many dining establishments found ways to use AI to track and flag stock quantities, automate schedule-making for staff, implement customer service chatbots and process online orders. As a resort town, Ocean City has also seen several new restaurants open this past year which has given the locals more options for year-round dining.

Pricing 195

Pricing Marketing Customer Service Scheduling 195

STAAH

MAY 2, 2023

By targeting your customer at each one of the five stages of travel not only will ensure your brand is with them along their journey you’ll stand out from your competitors by enabling your customers to share their experience with their extended peer network. How to cater to guests at every stage?

Presentation 77

Presentation Book Travel and Tourism Marketing 77

Les Roches

DECEMBER 28, 2023

Larger resorts will usually have a different manager for each restaurant. Food and beverage manager Overseeing all aspects related to food and beverage preparation and service, maintaining quality levels, assuring customer satisfaction and monitoring expenses and inventory.

Front of House 52

Front of House Server Back of House Training 52

Les Roches

FEBRUARY 12, 2024

The restaurant business is a major element of the hospitality industry, not least because many hotels and resorts have exciting food offerings for their guests. One of the key things to understand is branding as it sets you apart, creates an identity, helps you gain loyal customers, and can boost profits.

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Training Marketing Communication Presentation 52

SiteMinder

SEPTEMBER 12, 2022

The hospitality industry is vast and varied, covering hotels, motels, resorts, restaurants, cafes, theme parks, tour companies and much more, and falls into the broader service industry. The hospitality industry is characterised by a dependance on the discretionary spending, free time and interest of customers. billion by 2026.

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Travel and Tourism Book Events Marketing 94

7 Shifts

SEPTEMBER 26, 2022

As a result, employees can speak knowledgeably about these topics and offer catered recommendations and pairings. That's why customer service skills are essential when you're in the front of house. It's your job to ask the customer who didn't touch her plate if there's anything you can do to make her experience better.

Back of House 148

Back of House Front of House Server Download 148

SiteMinder

SEPTEMBER 13, 2022

Not only will you better meet the needs of each segment, you’ll be selling more rooms as people immediately identify an option that caters to their circumstances. Different room types can also cater to different price points and the range of options available will give potential guests an idea of the overall standard of your hotel.

Book 72

Book Catering Pricing Information 72

Xotels

NOVEMBER 23, 2023

With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve. Maximize Your Hotel Revenue Uncover the hidden revenue potential of your hotel or resort. This move set the stage for a new era in hospitality, where comfort and privacy became paramount.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

With over 500,000 establishments worldwide, catering to a diverse range of tastes and preferences, the industry continues to evolve. Maximize Your Hotel Revenue Uncover the hidden revenue potential of your hotel or resort. This move set the stage for a new era in hospitality, where comfort and privacy became paramount.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Modern Restaurant Management

JANUARY 17, 2020

In the late 1980’s, Hattie Marie brought her culinary talents to the masses and opened a bakery/catering service, Pie Face Bakery. With over 40 years leading major restaurant brands, Guido has consistently built value for stakeholders by identifying strategic opportunities to provide exceptional customer service.

Multi-Unit Operations 135

Multi-Unit Operations Marketing Customer Service Strategic Planning 135

Modern Restaurant Management

DECEMBER 16, 2019

Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The Catering company Nisbets surveyed 1,000 UK residents* and found that two million of us will be dining out this Christmas Day, with a huge 90 percent of us choosing to stay in and cook ourselves.

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Events Pricing Marketing Cost Reduction 128

Modern Restaurant Management

AUGUST 11, 2021

Additionally, the brand opened its 12th location with Great Wolf Resorts at the Manteca, California park and further strengthened its presence in the healthcare setting with locations debuting at the Oak Hill Hospital in Brooksville, Florida and UMass Memorial Medical Center in Worcester, Massachusetts. ” PITA Goes Concession-Style.

Marketing 179

Marketing Events Training Front of House 179

Modern Restaurant Management

MARCH 13, 2020

.” Customers in Manhattan and Brooklyn can order Nathan’s Famous through any of the following restaurant delivery services: Grubhub, Seamless, UberEats, Caviar, Doordash, Postmates, and Deliver.com. Customers and businesses also have the option to order Nathan’s Famous for catering via EZcater and Forkable.

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Multi-Unit Operations Marketing L&D Customer Service 144