Hotelogix

DECEMBER 13, 2024

In recent years, the emergence of rapidly growing domestic mid-segment hotel brands has significantly transformed the country's hospitality landscape. Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The

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Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

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Boutique Hotel News

MARCH 15, 2023

Most importantly, we consider all our properties part of the eviivo family, so we’re thrilled to give them recognition they deserve in such a competitive landscape,” she added. eviivo CTO Eric White said: “eviivo is more than just the best software. eviivo Collective is free with no cost to be part of the program.

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SiteMinder

APRIL 7, 2025

In todays competitive hospitality landscape, staying ahead means embracing change. By offering personalised insurance rates to travellers, hotels are able to cater to a wider range of guest needs, creating a more flexible and guest-friendly booking experience.

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Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. “Lions, Tigers and Fraud… Oh My” In the ever-evolving landscape of marketing, fraudsters are like persistent adversaries, constantly devising new ways to exploit consumer trust.

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LimeTray

JANUARY 19, 2025

This trend facilitates quick transactions, improves customer satisfaction, and helps restaurants adapt to changing consumer preferences in a post-pandemic world. These trends boost transaction speed, customer satisfaction, and help restaurants adapt to evolving consumer preferences in a post-pandemic world.

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Revenue Hub

JUNE 11, 2024

Beyond financial benefits, AI-driven ancillary revenue is a key differentiator in today’s competitive landscape. It’s a testament to the power of AI and its application to boost productivity and uncover strategies that keep hoteliers thriving in a dynamic and competitive landscape.

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Lithos POS

JANUARY 15, 2025

Restaurants and retailers seized the opportunity to showcase Qatar’s unique culinary and cultural offerings while adopting innovative strategies to cater to diverse preferences. The Post-COVID-19 Landscape The COVID-19 pandemic has deeply affected the global restaurant and retail sector, and Qatar was no exception.

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Hotelogix

OCTOBER 1, 2024

Let’s dive into the top trends shaping the OTA landscape in 2024.  By offering more payment options, OTAs are making travel accessible to a broader audience, boosting bookings and customer satisfaction. OTAs cater to this demand by offering last-minute deals and flexible booking options.

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Revenue Hub

JULY 3, 2023

Subscribe to our weekly newsletter and stay up to date Market segmentation is a strategic process that divides a broad customer base into subsets of consumers with common needs, interests, and priorities. However, broad segmentation often falls short in today’s dynamic and competitive landscape.

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Modern Restaurant Management

JANUARY 25, 2024

So how should restaurant owners approach this competitive landscape? Thankfully, the workforce education landscape has evolved. Additionally, by keeping employees on the roster for longer, customer service quality is bound to improve. That last point is critical.

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Modern Restaurant Management

DECEMBER 3, 2020

ezCater announced the launch of Subway's new online catering platform as part of the sandwich chain's overall focus to create even greater digital convenience for guests. "ezCater's platform provides effortless online ordering and exceptional customer service." ” Subway on ezCater Platform.

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InnQuest

AUGUST 15, 2023

At a glance: – Understanding the Hotel Channel Management Landscape – What Is A Hotel Channel Manager? Support and Training: Look for a provider with excellent customer service and training resources. GDS (Global Distribution System): This is a must for hotels that cater to corporate travelers and travel agencies.

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Revenue Hub

JANUARY 11, 2024

NB: This is an article from Userguest , one of our Expert Partners As we step into 2024, several key trends are set to redefine the landscape of hotels and accommodations. Hotel chatbots powered by generative AI enable rapid responses to guest queries, improving customer service scores. Let the adventure begin!

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STAAH

MAY 9, 2023

They can be integrated into messaging platforms such as Facebook Messenger, WhatsApp, and WeChat, allowing guests to interact with them just like they would with a human customer service representative. The trending AI tool ChatGPT can also assist in the customization of chatbots to suit the specific needs of individual hotels.

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Synergy Suite

APRIL 25, 2024

The company’s ability to provide flexibility and scalability without integration headaches, coupled with its dedication to customer service and implementation support, further solidifies its position as a leader in the field.” However, SynergySuite’s platform caters to the evolving needs of the market.

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Les Roches

JUNE 27, 2024

As the capital of the UAE, Abu Dhabi stands as a hub of modernity amid a landscape rich in tradition, drawing millions of tourists from around the globe each year. Understanding Abu Dhabi’s tourism landscape Abu Dhabi’s journey as a tourist destination is a tale of remarkable transformation and visionary development.

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Modern Restaurant Management

DECEMBER 19, 2023

which delivers drinks and provides a fun, novel experience for guests, while allowing employees to focus on customer service. Many companies sell robots, but do not service, integrate or repair the robots, making it more difficult for customers to maintain.

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Social Hospitality

JANUARY 3, 2025

Introduction to Omnichannel Transactions In today’s retail landscape, providing a seamless customer experience across multiple channelssuch as in-store, online, and mobileis paramount. The future of retail lies in its capacity to adapt and innovate, ensuring it remains responsive to the changing landscape of consumer preferences.

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Hotel Owner

JULY 20, 2023

As a result, personalisation often falls by the wayside, hindering the ability to understand and cater to individual preferences. Without an accurate, single view of the customer, brands run into downstream problems like poor personalisation and inaccurate insights.

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Modern Restaurant Management

JANUARY 3, 2024

We will rely heavily on the travel industry in 2024 to continue bringing us customers from local cities like Philadelphia, DC, Baltimore, New York, NJ, etc. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits.

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eZee Absolute

MAY 29, 2024

Understanding The Group Business Landscape Winning the RFP Game: Strategies for Hoteliers Bonus Tip: Negotiation for Securing The Deal What is Hotel RFP & Why is it Important? Understanding Group Business Landscape Remember that big corporate event we mentioned? Let’s dive in. Well, guess what? Sports Teams: Game time!

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Modern Restaurant Management

JUNE 17, 2021

MRM Franchise Feed features the latest news in the restaurant and MUFSO franchising landscape. Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This

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Les Roches

JULY 2, 2024

Overview of popular hospitality establishments and attractions Dubai boasts a wide range of world-class hospitality establishments and attractions that cater to every traveler’s preferences and interests. There are plenty of interesting hotel jobs where you can work to make guests comfortable and welcome.

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MBB Hospitality

MAY 15, 2024

As we approach 2025, several groundbreaking innovations, including franchisee innovation, are reshaping the franchise landscape. AI is being used for predictive analytics in inventory management, AI-powered chatbots for customer service, and even demand forecasting, helping franchises stay ahead of market trends.

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7 Shifts

SEPTEMBER 26, 2022

Food Service, Kitchen, & Hospitality Tech. In the ever-expanding landscape of restaurant tech , employees will become skilled to some degree with a variety of different technology and software tools on the job. As a result, employees can speak knowledgeably about these topics and offer catered recommendations and pairings.

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Metasphere

OCTOBER 26, 2023

With automation taking center stage, the traditional hotel landscape is evolving to meet the dynamic needs of modern travelers. ,"We These chatbots can offer personalized recommendations, provide information about hotel amenities and services, and assist with booking inquiries.

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Les Roches

JULY 3, 2024

Here tourism businesses prioritize the highest standards of customer service and guest satisfaction — and over half of the hospitality revenue of the city coming from luxury venues.

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Les Roches

JULY 5, 2024

The role and responsibilities of a hotel manager From overseeing front desk operations and housekeeping to managing food and beverage services, sales and marketing initiatives and financial performance, hotel managers play a key role in driving the success of hospitality establishments.

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Les Roches

JULY 4, 2024

Let’s explore the key competencies gained through such programs, from mastering customer service to understanding global tourism trends. Customer service excellence Central to hospitality is the art of providing world-class customer service.

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SiteMinder

FEBRUARY 25, 2024

Exceptional customer service Exceptional customer service is the cornerstone of a leading hotel brand, turning ordinary stays into memorable experiences. Being situated in the heart of a city, near major attractions, business districts, or breathtaking natural landscapes, means guests have the world at their doorstep.

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SiteMinder

FEBRUARY 14, 2024

Guest experience and satisfaction Trends like mobile check-in/check-out, in-room technology, and AI-driven customer service can significantly elevate the guest experience, making it more convenient, personalised, and engaging.

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Les Roches

FEBRUARY 12, 2024

Digital branding In today’s digital landscape, maintaining a robust online presence is essential for backing up real-world encounters. Your online platforms provide an additional avenue for customers to engage with your brand, resulting in a more holistic and memorable brand experience.

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Les Roches

JANUARY 18, 2024

Whether you’re looking to start your journey in the hospitality industry or want to refine your expertise, The Breakers offers a diverse range of roles that cater to various skill levels and aspirations. The resort’s commitment to personalized service and breathtaking landscapes creates an environment where careers can thrive.

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MBB Hospitality

NOVEMBER 28, 2023

Strategic Restaurant Expansion Expansion, whether through physical locations, menu diversification, or extending service hours, must be pursued with strategic intent. It’s vital to conduct thorough market research, understand the local demographics, and evaluate the competitive landscape before making a move.

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Modern Restaurant Management

SEPTEMBER 15, 2021

“The Discerning Diner report provides our members with the information they need to make choices around everything from menu selections and customer service options, to marketing initiatives and possible new revenue streams that today’s consumer is interested in. 1), Moreno Valley (No. Menus Galore : Looking for variety?

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Synergy Suite

JANUARY 15, 2025

How to Maximize Returns on Labor Costs Labor is often treated as a variable cost, especially in industries such as catering, due to its direct correlation with production volume and seasonal demand fluctuations. These tools and strategies can help navigate the complexities of labor cost calculations and enhance business decision-making.

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