SiteMinder

JULY 18, 2024

What is hotel customer service? Hotel customer service is the range of services and interactions provided by hotel staff to ensure a pleasant and satisfying experience for guests. Table of contents What is the importance of customer service in hotels?

Customer Service 52

Customer Service Training Guest Satisfaction Communication 52

Modern Restaurant Management

NOVEMBER 10, 2020

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again. They need to have the latest information.

Communication 197

Communication Information Training Customer Service 197

Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Customer Service 194

Customer Service Catering Pricing Information 194

Revenue Hub

APRIL 19, 2024

NB: This is an article from Tripleseat Subscribe to our weekly newsletter and stay up to date This technology’s primary goal is to centralize and streamline all customer data. For your hotel, your CRM software tools become a way to implement a customer focused strategy. How is CRM Used in the Hotel Industry?

Information 109

Information Guest Satisfaction Catering Document 109

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

Definition 167

Definition Customer Service Catering Information 167

Modern Restaurant Management

JUNE 12, 2024

Seating to First Server Contact : Cameras can track the duration from when a customer is seated to when a server approaches them. By harnessing AI for personalization, operators can suggest related items based on customer history and preferences.

Scheduling 189

Scheduling Server Reservations POS Systems 189

Modern Restaurant Management

OCTOBER 7, 2021

Organizing and preparing dishes does not come easy—there is a lot of data and information tracking involved to make sure the correct dish is served to the right person. To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Modern Restaurant Management

MAY 3, 2021

The mobile ordering and app experience must also be seamless and intuitive, with ease in choosing locations, accurate information, and the ability to handle heavy traffic. Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage.

Communication 197

Communication Kitchen Operations Information Marketing 197

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

POS Systems 179

POS Systems Customer Service Catering Pricing 179

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Revenue Hub

FEBRUARY 21, 2024

Using customer relationship management (CRM) systems to gather and store information about guests can also help hotel owners and managers get a clearer view of what type of guests visit their hotel. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 109

Communication Customer Service Housekeeping Article 109

Modern Restaurant Management

FEBRUARY 18, 2020

As the owner of a food establishment, this is very valuable information to you. It tells you a ton about who your customers are and what kinds of things they enjoy, the most successful restaurateurs of the 21st century are going to be the people who harness the full potential of customer data. Reduce theft.

Marketing 215

Marketing Catering Customer Service Front of House 215

STAAH

JANUARY 29, 2024

Mutual customers can now capitalise on the booking USD 100 billion vacation rental industry. Listing will be supported in 13 languages across 25 Holidu domains with full customer information sent to properties with every booking. Direct communication with customers is enabled post booking.

Book 104

Book Catering Customer Service Business Development 104

7 Shifts

OCTOBER 1, 2024

Clear descriptions and appealing photos help customers make informed choices and anticipate the flavors and presentation of their meals. Online presence A restaurant customer experience begins before diners step through the doors of your establishment. Moreover, the menu sets expectations for the dining experience.

Scheduling 158

Scheduling Reservations Communication Training 158

Revenue Hub

JANUARY 10, 2024

AI is revolutionizing how hotels cater to their guests, enhancing their stay and overall satisfaction. This enables them to tailor their services to individual needs, resulting in a personalized and unforgettable experience. To provide instant and efficient customer service, hotels can use AI-powered chatbots and virtual assistants.

Communication 108

Communication Maintenance Article Customer Service 108

InnQuest

MARCH 1, 2023

This comprises: Messages sent before arrival and pre-stay confirmations Interactions occurred during a stay, such as exchanging information during check-in and the duration of the visit. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.

Communication 219

Communication Reservations Book Information 219

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotelogix

SEPTEMBER 13, 2024

A higher-rated hotel typically must provide multiple dining options with various cuisines, high-quality ingredients, and exceptional service. This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Schedule a Call wiith Hotelogix

Maintenance 100

Maintenance Travel and Tourism Customer Service Concierge 100

Hotel Business

JUNE 27, 2024

Hotel workers claimed guests traveling for work or blending work with vacations are the easiest to cater to (83% and 76%, respectively). ” “Anticipating guests’ needs is a crucial component to providing exceptional customer service throughout their stay,” said Andrew Gauthier, general manager, The Incline Lodge.

Customer Service 103

Customer Service Catering Information Marketing 103

LimeTray

FEBRUARY 9, 2025

Mobile POS systems enhance customer service by letting servers take orders, suggest items, and process payments at the table, reducing wait times and speeding up service. Customer Feedback Collection When customers leave feedback, positive or negative, its a goldmine of information.

Pricing 52

Pricing POS Systems Server Scheduling 52

Modern Restaurant Management

JANUARY 8, 2024

The future of restaurant businesses will likely involve a hybrid approach, combining the efficiency of technology with the warmth and personal touch of human service. As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important.

Pricing 215

Pricing Catering Training Marketing 215

Hotel Owner

OCTOBER 9, 2024

This improves resource allocation, allowing your general sales team to concentrate on other critical areas such as room sales and package deals while elevating customer service with a more personalised approach. Enhancing your venue listing information can also significantly improve the quality of RFPs received.

Events 118

Events Information Book Customer Service 118

Hotelogix

OCTOBER 1, 2024

By offering more payment options, OTAs are making travel accessible to a broader audience, boosting bookings and customer satisfaction. AI-Powered Chatbots for Customer Support Customer service is critical to the travel experience, and OTAs use AI-powered chatbots to streamline support.

Book 130

Book Pricing Customer Service Budgeting 130

Revenue Hub

APRIL 11, 2023

Subscribe to our weekly newsletter and stay up to date Lack of information In many hotel companies, marketing, sales, and revenue management work in silos and have specialist systems storing data where no one can find it except the person using it. As a result, valuable information about the demand for specific days is lost.

Book 97

Book Information Reservations Catering 97

LimeTray

JANUARY 19, 2025

It allows restaurants to showcase their menus dynamically, providing customers with easy access to up-to-date information and promotions. This trend facilitates quick transactions, improves customer satisfaction, and helps restaurants adapt to changing consumer preferences in a post-pandemic world.

POS Systems 52

POS Systems Customer Service Marketing Catering 52

7 Shifts

OCTOBER 31, 2023

It’s also inconvenient to enter employee information into multiple places. It’s frustrating when the customer service rep doesn’t understand the system or tries to shift the blame onto a third party. One of the most impressive aspects of 7shifts is the customer service availability. Honesty is the best policy.

Information 88

Information Pricing Customer Service Accounting 88

Les Roches

DECEMBER 30, 2023

Our programs combine teaching and mentorship from industry leaders with exclusive access to prestigious internships Bachelor of hospitality management Difference between guest services and customer service While guest services and customer service are often used interchangeably, there are subtle differences that separate them.

Guest Services 95

Guest Services Concierge Definition Customer Service 95

SiteMinder

DECEMBER 13, 2023

Introduction Axel Hotels is a boutique hotel group that proudly caters to the LGBTQ+ community, offering a unique and inclusive experience to its guests in a diverse environment. Guests often failed to provide essential trip information, such as flight numbers and arrival times. They also tended to respond late to our inquiries.

Guest Services 98

Guest Services Communication Concierge Guest Satisfaction 98

InnQuest

AUGUST 15, 2023

This connectivity, in turn, allows seamless transmission of information such as room availability, rates and bookings, ensuring that all channels are always up to date. It uses encryption protocols to safeguard guest information, payment information, and other sensitive data during transmission and storage.

Reservations 130

Reservations Book Property Management Pricing 130

Lithos POS

JANUARY 15, 2025

Restaurants and retailers seized the opportunity to showcase Qatar’s unique culinary and cultural offerings while adopting innovative strategies to cater to diverse preferences. This reduces time spent on manual tasks and allows employees to focus on providing better customer service.

Travel and Tourism 52

Travel and Tourism Marketing Blog Customer Service 52

Modern Restaurant Management

JANUARY 31, 2024

full service restaurants surveyed plan to introduce catering services. Today’s restaurant tech is well suited for growth because it ensures consistency and allows for the gathering of information from multiple stores.

Multi-Unit Operations 203

Multi-Unit Operations Bookkeeping POS Systems Pricing 203

Hotelogix

NOVEMBER 29, 2024

This infers check-in should be instantaneous; activities should be simple to book and maintain, and services like transportation or turndown should be professionally handled with deliberate forethought. Management must cater to their needs as easily and carefully as possible. See how other hotel areas are performing.

Guest Satisfaction 130

Guest Satisfaction Valet Services Housekeeping Document 130

Lithos POS

OCTOBER 27, 2024

Multi-Location and Omni-Channel Management As your business grows, so do the challenges of managing inventory, sales, and customer service across multiple stores and sales channels. This includes managing inventory across locations, synchronizing sales data, and providing a consistent customer experience online and offline.

POS Systems 52

POS Systems Blog Customer Service Catering 52

Modern Restaurant Management

DECEMBER 21, 2022

To reduce friction and allow multitasking, a KDS should speak to the chef rather than display information on its screen. Talk to your bank — be proactive in communications and provide timely, accurate financial information if trying to secure or increase a line of credit. – Tim McLaughlin, Founder & CEO, GoTab. "We

Pricing 197

Pricing POS Systems Front of House Marketing 197

Hotel Owner

DECEMBER 1, 2022

While offers and incentives made in conjunction with local organisations and events are a great way to drive footfall, hotels can be far more proactive in catering to consumer demand for all things Christmas. Inclusivity also extends to catering for dietary requirements. Host the holiday.

Events 105

Events Workshop Catering Pricing 105

InnQuest

JUNE 8, 2023

In simpler terms, businesses can use AI to gather and analyze a ton of data about specific customers, allowing them to customize their services and offerings to suit their needs and preferences. AI can provide personalized recommendations to improve the guest experience by processing and understanding this information.

Maintenance 135

Maintenance Pricing Guest Satisfaction Marketing 135