Les Roches

JULY 11, 2023

The term ‘customer’ and ‘consumer’ are often used as if they were interchangeable, but there are important differences between the two. If you’re looking for a career in hospitality management , it’s important to be aware of the differences so you can tailor your approach when it comes to customers vs consumers.

Special Events 40

Special Events Customer Service Marketing Hospitality Management 40

Les Roches

JANUARY 11, 2024

Pyrosky/ E+ Getty Images Sustainable tourism includes a range of options catering to diverse interests. With some types of sustainable tourism such as ‘soft tourism’, all can benefit from a more mindful approach towards their surroundings while still enjoying excellent customer service.

Travel and Tourism 52

Travel and Tourism Catering Sanitation Information 52

Les Roches

JULY 21, 2023

Known as hotel property management systems or hotel PMS , this software enables hotel management to use digital platforms to streamline operations such as bookings, guest check-ins and housekeeping coordination, while enhancing guest experiences. What is a hotel property management system (PMS)?

Property Management 52

Property Management Housekeeping Reservations Training 52

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 59

Travel and Tourism Book Housekeeping Customer Service 59

SiteMinder

JANUARY 8, 2024

Hotel management is the practice of overseeing every operation of the business to ensure consistent growth and development. The difference between hotel management vs hospitality management Hotel management and hospitality management can be different terms for the same thing: managing a hotel.

Travel and Tourism 52

Travel and Tourism Book Housekeeping Customer Service 52

Les Roches

DECEMBER 29, 2023

Implementing flexible working hours caters to improving this balance, showing employees their personal needs are respected and valued and prompting higher levels of engagement. The only way to cater to these diverse expectations is to genuinely listen and act upon the feedback given.

Communication 52

Communication Workshop Guest Satisfaction Catering 52

Les Roches

DECEMBER 28, 2023

Restaurant manager In this role, you would handle revenue, stock levels, menus and staffing for a restaurant, working closely with the head chef. Larger resorts will usually have a different manager for each restaurant. Where do restaurant managers work?

Front of House 52

Front of House Server Back of House Training 52

InnQuest

MARCH 1, 2023

The front desk’s function in guest services The front desk is the focal point of guest customer service and communication, significantly impacting how guests feel and respond. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.

Communication 219

Communication Reservations Book Information 219

Xotels

NOVEMBER 23, 2023

This move set the stage for a new era in hospitality, where comfort and privacy became paramount. The Future of Hotel Management Fast forward to the present day, and the global hotel landscape has exploded. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

This move set the stage for a new era in hospitality, where comfort and privacy became paramount. The Future of Hotel Management Fast forward to the present day, and the global hotel landscape has exploded. Hotels become more than stays; they’re immersive stories, blending comfort, tech, and warm hospitality.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

FEBRUARY 12, 2024

The restaurant business is a major element of the hospitality industry, not least because many hotels and resorts have exciting food offerings for their guests. One of the key things to understand is branding as it sets you apart, creates an identity, helps you gain loyal customers, and can boost profits.

Training 52

Training Marketing Communication Presentation 52