Modern Restaurant Management

JULY 19, 2021

By outsourcing functions like the recruitment process, regular kitchen cleaning, and exterior and janitorial services, managers and staff alike can focus on their core expertise. First, the amount of time managers spend recruiting can have a distracting domino effect on food service operations.

Front of House 203

Front of House Customer Service Maintenance Catering 203

Hospitality Magazine

MAY 20, 2024

The business deploys services that provide food access, enjoyment, and ease of use for diners and caterers, which is fundamental to the design. The Self-Serve product allows caterers and hospitality specialists to prepare meals and deliver them to secure thermal food lockers. commbank.com.au/business/payments/hospitality.html

POS Systems 245

POS Systems Catering Reservations Back of House 245

Modern Restaurant Management

SEPTEMBER 7, 2023

With an increasing number of Millennials spending more on dining out each year, it is evident that restaurants that successfully cater to this generation stand to gain a competitive edge. Building lasting relationships : Acquiring customers who have recently moved can lead to long-lasting relationships.

Marketing 203

Marketing Catering Customer Service Reservations 203

Hotelogix

NOVEMBER 3, 2023

Listen to your customer Listening to your customer is not just about acknowledging their complaints, picking up the phone or catering to their demands at your front desk. This means you not only have to listen to your customers but also try to connect with them.

Communication 233

Communication Travel and Tourism Property Management Customer Service 233

Modern Restaurant Management

APRIL 9, 2024

"Embracing AI signifies a shift towards customer-centricity, where innovative solutions can cater to each and every customer – from automated interactions, seamless reservations, instant inquiries, and beyond – all converging to place the customer firmly at the heart of the restaurant experience."

Customer Service 192

Customer Service Reservations Marketing Scheduling 192

Revenue Hub

MARCH 1, 2024

NB: This is an article from Switchfly Subscribe to our weekly newsletter and stay up to date Chatbots are transforming the travel industry’s approach to loyalty and rewards programs by streamlining customer service and offering personalized interactions, promising a future where customer satisfaction is met and exceeded.

Customer Service 104

Customer Service Article Catering Book 104

Modern Restaurant Management

JULY 8, 2024

The last, and most important, piece of the puzzle is customer service. Brands need to ensure that they are taking care of their customers, whether it be in restaurant, online or through customer support. How can a brand develop a program that is flexible enough to offer more to a variety of potential guests?

Communication 186

Communication Customer Service Catering Guest Satisfaction 186

Modern Restaurant Management

APRIL 10, 2023

For hospitality and catering businesses, tech can also provide key insights and easy access to non-anonymised basket-level data that helps them make better, more informed decisions. By freeing up staff from standing behind counters and tills, they can add experiential value by proactively supporting and greeting guests.

Customer Service 194

Customer Service Catering Pricing Information 194

Hotel Business

JANUARY 30, 2024

In tandem, OPERA Cloud Sales and Event Management will allow hoteliers to optimize their event space, from meeting rooms to room blocks and catering. Adapting to changing customer needs is essential in our industry,” said Erika Alexander, chief global officer, global operations , Marriott International.

Events 111

Events Customer Service Catering Property Management 111

Horizon Hospitality

OCTOBER 16, 2024

Understanding the nuances between these two is important as each offers unique advantages, amenities, and governance styles that cater to different preferences and priorities. This includes dining, events, sports activities, and personalized services. Choosing where to live can significantly impact your lifestyle.

Maintenance 130

Maintenance Training Property Management Customer Service 130

Modern Restaurant Management

SEPTEMBER 22, 2022

Savvy restaurateurs are looking at technological innovations not as a side dish, but as one of the main ingredients in a restaurant’s direct relationship with its customers. This includes integrating point-of-sale terminals, fixed and mobile POS devices, and tabletop tablets for easy ordering and paying.

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Server Customer Service Budgeting Catering 180

Modern Restaurant Management

MAY 23, 2023

As a result, restaurants had to quickly adapt by offering takeout and delivery options to cater to their customers' changing needs. To meet and exceed these expectations, restaurants have had to embrace change and invest in technology, streamlining their operations and improving their customer service levels.

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Definition Customer Service Catering Information 167

Modern Restaurant Management

JUNE 1, 2023

Although the development and implementation of loyalty programs have become increasingly popular, they still have a widespread reputation as generic, focusing more on margin-eroding “spend-to-get” and not catering to the individual customer.

POS Systems 179

POS Systems Customer Service Catering Pricing 179

Revenue Hub

APRIL 19, 2024

For your hotel, your CRM software tools become a way to implement a customer focused strategy. It helps you understand and connect with your clients and optimize your hotel sales and catering growth. How is CRM Used in the Hotel Industry? and facilitate smoother communication.

Guest Satisfaction 104

Guest Satisfaction Information Catering Document 104

Modern Restaurant Management

FEBRUARY 18, 2020

We’re going to see companies come to market with the ability to tap into their security systems and use facial recognition and audio, enabling them to: Identify customers and attach them to loyalty programs. Verify cashiers are saying the right things at the register, upselling and providing appropriate customer service.

Marketing 215

Marketing Catering Customer Service Front of House 215

Hotelogix

NOVEMBER 28, 2024

  Let's explore how market segmentation can become your hotel's greatest competitive advantage through five essential aspects:  Understanding the basics  Identifying profitable segments Customizing services Implementing targeting strategies Measuring success. 

Marketing 100

Marketing Guest Satisfaction Book Budgeting 100

Modern Restaurant Management

JANUARY 9, 2024

Heading into 2024, these restaurants, caterers, and other foodservice providers are becoming increasingly aware of the importance that incorporating sustainable practices within their daily operations has on drawing in the growing masses of eco-conscious consumers.

Catering 110

Catering Customer Service Marketing 110

Modern Restaurant Management

JANUARY 30, 2024

They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective. Define the one or two KPIs most critical for your top growth goals. KPIs lose relevance if unrealistic for teams execute across the business.

Cost Reduction 203

Cost Reduction Server Training Customer Service 203

Hotelogix

DECEMBER 13, 2024

Leaders in this segment emphasize the importance of understanding local needs, culture, and traditions to engage effectively with domestic customers. "The This localized approach enhances the guest experience and builds lasting relationships with customers.

Whitepaper 130

Whitepaper Blog Catering Download 130

InnQuest

SEPTEMBER 21, 2022

To get the best reviews and returning customers, go above and beyond to provide them with a welcoming atmosphere, comfort, and convenience. Customer service is an important factor that distinguishes firms in the current highly competitive marketplace. Why Prioritise Guest Experience?

Communication 130

Communication Customer Service Book Guest Satisfaction 130

Hotel Owner

OCTOBER 24, 2023

She brings a wealth of customer service experience with her, having led The Belfry’s front office team for the past eight years, and will now be responsible for the day-to-day operations of the resort desk. Shepherd has 12 years’ experience in delivering the “highest levels” of customer service to guests.

Customer Service 98

Customer Service Catering Events 98

Modern Restaurant Management

DECEMBER 17, 2024

This frees up valuable labor resources to focus on what really matters—serving customers at the restaurant level, and focusing on customer service and business growth at the distributor level. Return to office ordering : Restaurants are seeing a shift in demand, with increased orders for office catering and lunch pickups.

Marketing 167

Marketing Pricing Customer Service Catering 167

Modern Restaurant Management

FEBRUARY 4, 2022

With the increasing customer inclination towards a health-conscious diet, even the restaurant industry has to adapt to the trend by adding dishes catering to their health-conscious guests. Restaurants using ghost kitchens may directly provide delivery or use delivery services. Health-Conscious Food Will Dominate Menus.

Reservations 218

Reservations Definition POS Systems Customer Service 218

Les Roches

MARCH 16, 2023

It relates to anything involving providing food and drink, including menu planning, kitchen operations, customer service, inventory control, financial management, and compliance with food safety regulations. Transition to F&B management with a postgrad in hospitality management.

Menu Planning 98

Menu Planning Beverage Operations Customer Service Kitchen Operations 98

Modern Restaurant Management

AUGUST 16, 2023

Acquiring this technology allows restaurant owners to focus on creating delicious food and providing excellent customer service — the POS system takes care of the rest. With this innovative AI solution, Panera aims to decrease customer wait times, enhance order accuracy and help employees prioritize guest interactions.

POS Systems 167

POS Systems Customer Service Back of House Catering 167

Modern Restaurant Management

OCTOBER 7, 2021

To cater to these situations, restaurants should have a digitized checklist or a recipe management software tool. Both of these technological advancements are instrumental in ensuring excellent customer service and reducing food waste. Erroneous data can lead to either shortage or excess.

Reservations 196

Reservations Kitchen Operations Front of House Back of House 196

Modern Restaurant Management

MAY 3, 2021

Brands like Chick-fil-A are known for their excellent customer service, which is foundational in their brand value and competitive advantage. Still, QSRs are faced with daily challenges of disrupted supply chains, new consumer habits, and constantly changing regulatory mandates at the federal, state and local level.

Communication 197

Communication Kitchen Operations Information Marketing 197

Modern Restaurant Management

NOVEMBER 10, 2020

In the restaurant business, employee engagement – whether that’s a smiling face at the door or someone that will go the extra mile to make sure the order is correct – can be the difference between customers coming back for more or never returning again.

Communication 197

Communication Information Training Customer Service 197

Hotelogix

NOVEMBER 8, 2023

While many boomers are financially stable, they want to give their business to hotels that offer special amenities and cater to their unique wants and needs. If your hotel offers high-quality amenities and great customer service, then you are sure to draw business from seniors.

Travel and Tourism 100

Travel and Tourism Catering Customer Service Training 100

Revenue Hub

FEBRUARY 21, 2024

By knowing and understanding this relevant information, you can tailor your services to meet guests’ individual needs, creating a more personalised and impressionable experience for them. Elevate your staff’s customer service skills A guest-centric hotel doesn’t only value VIP and executive guests.

Communication 104

Communication Customer Service Housekeeping Article 104

Lodging Magazine

JANUARY 31, 2024

Pivot caters to boutique and lifestyle brands with service philosophies and data-driven results. This partnership brings the benefit of customer service, functionality, and […] The post Stayntouch Implements Cloud PMS at Seven Pivot Hotels appeared first on LODGING Magazine.

Customer Service 64

Customer Service Catering Property Management Magazine 64

Restaurant Engine

JANUARY 27, 2021

Do you want to cater to the business crowd? For example, if you’re catering to office workers, you want to get them in and out of your restaurant in under 30-45 minutes. Conversely, if you’re catering to a more social crowd who likes to linger, you can cater your lunch specials to draw in these new patrons who have more time to spend.

Catering 116

Catering Pricing Marketing Training 116

Modern Restaurant Management

JANUARY 8, 2024

As the trend of digital nomadism continues to rise in the future, catering to this growing demographic becomes increasingly important. Stored value will also emerge as a critical element in loyalty programs, offering added flexibility and customer benefits. 2024 could be a breakout year for fast casual restaurants.

Pricing 215

Pricing Catering Training Marketing 215

Hotel Business

JUNE 27, 2024

Hotel workers claimed guests traveling for work or blending work with vacations are the easiest to cater to (83% and 76%, respectively). ” “Anticipating guests’ needs is a crucial component to providing exceptional customer service throughout their stay,” said Andrew Gauthier, general manager, The Incline Lodge.

Customer Service 103

Customer Service Catering Information Marketing 103

Modern Restaurant Management

SEPTEMBER 14, 2022

For now, restaurants are using AI (Artificial Intelligence) and ML (Machine Learning) to streamline operations and improve customer service in a much less tech-savvy environment. For example, KFC even has facial recognition technology to cater to repeat customers. What are AI and ML? Role of AI in Back of House.

Back of House 211

Back of House POS Systems Training Front of House 211

Modern Restaurant Management

FEBRUARY 23, 2021

In fact, he was likely to rally his employees to excellent customer service by saying, “Yesterday was fantastic. When COVID-19 first started shutting down our traditional restaurant service, we recognized we would need to change our business model to focus on to-go and delivery. What can we do today to make it better?”

Training 180

Training Sanitation Events Customer Service 180

Restaurant Engine

SEPTEMBER 8, 2021

Remember that happy staff equals happy customers. A restaurant with high employee morale is one that provides great customer service. Great customer service starts with happy team members. #5: This can be challenging for a restaurant, but your customers are sure to understand if you give them enough notice.

Customer Service 106

Customer Service Definition Budgeting Scheduling 106