This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation. La Concha Key West in Key West, FL, is now part of Marriotts Autograph Collection.
It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services. Food and Beverage Services: This department manages all dining and catering services within the hotel, including restaurants, room service, banquets, and bars.
What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. Unlike traditional concierges, a digital concierge operates 24/7, ensuring that guests can access information and services at any time.
They look for comfortable lodging, proximity to tourist attractions, curated recommendations from concierge services, and amenities like pools or spas. Utilizing appropriate tools and systems is essential in ensuring that guests can relax and rejuvenate after a day of exploration.
Offer guests greater power over their visit Self-service alternatives like digital check-in, cellular concierge solution, and self-checkout allow visitors to serve themselves instead of standing in line. Not only does this ensure that your front desk runs efficiently, but it also opens up your staff to cater to more guests.
Immersive experiences : Virtual concierges and augmented reality tours are turning ordinary stays into extraordinary adventures. 12 Essential Tech Tools for Forward-Thinking Hotels PropertyManagement Systems (PMS) Cloud-based solutions to streamline operations Accessibility : Control your property from any location, at any time.
Hotels can invest in technology such as mobile check-in/out, digital concierge services, and personalised communication channels to provide a better customer experience. Effective inventory management systems and supply chain partnerships also help streamline procurement processes, minimise waste, and ensure cost-effectiveness.
This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?
This category also assesses the food presentation, the dining area's ambiance, and the ability to cater to various dietary needs and preferences. Additionally, the amount and quality of services offered, including concierge services, laundry, and valet parking, are assessed. How to Improve a Hotel’s Star Ratings?
Gone are those days when a friendly concierge staff was the peak of personalized service. By analyzing data from various sources (online behaviour, social media interactions, and previous purchases), automation AI helps hoteliers create highly personalized offers that cater to specific guest preferences. For a quick demo, click here.
Integration Capabilities: Many POS systems can be integrated with other hotel management systems, such as PropertyManagement Systems (PMS) and Customer Relationship Management (CRM) platforms. They are ideal for quick check-ins, room service orders, and concierge services in smaller establishments.
Plus, integration with your propertymanagement system (PMS) keeps your inventory accurate and prevents double bookings, ensuring a smooth reservation process. Additionally, with today’s advanced chatbots, you can offer 24/7 personalized assistance, providing recommendations and handling common inquiries- just like a virtual concierge.
Eviivo Focus on vacation rentals and independent properties: Caters to a specific segment of the market with features tailored to vacation rentals and B&Bs. May not be suitable for larger hotels: Limited features and scalability may not meet the needs of larger properties or hotel chains. No mix-ups, no extra hassle.
Risk management: Enhanced traveller tracking, safety alerts and health protocols have been implemented to address growing concerns around security and health risks, particularly post-pandemic. SiteMinder offers an exclusive integration with CTM Sleep Space, the hotel-focused corporate travel platform.
Specialized and niche careers Specialized and niche careers in hospitality and tourism cater to specific areas of the industry, requiring specific knowledge in the respective area. What are the different job roles in the hospitality industry? Hospitality is wonderfully varied. What are some specialized careers in hospitality and tourism?
Hotel manager (or front of house manager). Assistant hotel manager (or assistant front of house manager). Night duty manager (or night auditor). For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Reservations agent.
Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners. This could be anything from a modern propertymanagement system to mobile devices for housekeeping.
Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners. This could be anything from a modern propertymanagement system to mobile devices for housekeeping.
Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners. This could be anything from a modern propertymanagement system to mobile devices for housekeeping.
We organize all of the trending information in your field so you don't have to. Join 11,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content