Les Roches

DECEMBER 30, 2023

The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. A clear grasp of products and services can lay the groundwork for successful marketing strategies.

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Guest Services Concierge Definition Customer Service 95

Serviced Apartments

JANUARY 27, 2023

Claiming to be the first luxury hospitality brand to offer fully furnished leases with all utilities included, along with its dedicated concierge service and guest support, onefinestay’s new collection will be the first of its kind in the Big Apple. From £75,000 per 30 nights. From £58,140 per 30 nights.

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Concierge Housekeeping Catering Marketing 52

SiteMinder

OCTOBER 11, 2022

For hotels with concierge services, there should ideally be a separate space to avoid long queues and overcrowding. Housekeeping department. The housekeeping department is in charge of cleaning all areas of the hotel. Hotel housekeeping jobs. Room attendant or housekeeper. Hotel housekeeping functions.

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Front of House Maintenance Housekeeping Back of House 59

Les Roches

DECEMBER 27, 2023

Catering to the needs of guests and ensuring their satisfaction is a fundamental aspect of running a successful hospitality business and achieving customer excellence. Introduction In today’s service-oriented world, exceptional guest services are essential.

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Guest Services Definition Customer Service Concierge 52

Hotel Owner

JULY 20, 2023

In the catering college where I was, we were all trained to be in the premier league of restaurants in the premier league of hotels, and it was a quest for excellence. We don’t have enough catering colleges and we don’t invest enough in professional industry education. I have been in hospitality since I was 16 years old.

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Catering Concierge Training Housekeeping 75

Les Roches

JULY 3, 2024

They oversee marketing campaigns, manage sales teams and cultivate relationships with key stakeholders to drive business growth Director of food and beverage: this role oversees all food and drink operations within the hotel, including restaurants, bars and catering services.

Housekeeping 52

Housekeeping Guest Satisfaction Front Desk Operations Events 52

eZee Absolute

NOVEMBER 8, 2023

Maintenance and Housekeeping: Maintenance teams benefit from real-time data through IoT integration for hotel sensors. Housekeeping can also benefit from IoT-connected rooms, knowing when guests have checked out and rooms are ready for cleaning, enhancing efficiency.

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Guest Services Guest Satisfaction Concierge Housekeeping 66

Les Roches

SEPTEMBER 25, 2024

Whether you are in guest services, food and beverage or housekeeping, you will be expected to deliver exceptional service, often catering to high-end clientele who expect nothing less than the best. High standards of service: working in a hotel here means adhering to high standards of service and quality.

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Travel and Tourism Concierge Events Front Desk Operations 52

Les Roches

AUGUST 21, 2024

They also oversee the concierge services, ensuring guests receive personalized recommendations and assistance. Responsibilities extend to cooperating with housekeeping, maintenance and other departments to address guest needs promptly and efficiently, thereby maintaining high levels of guest satisfaction.

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Guest Satisfaction Housekeeping Budgeting Events 52

Les Roches

OCTOBER 30, 2023

Unparalleled convenience: Voice commands and smart room features offer convenience for guests, along with virtual concierge services to help them access what they need, when they need it. These establishments pride themselves on offering unique and tailored experiences that cater to individual guests’ preferences and interests.

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Concierge Travel and Tourism Information Catering 52

Les Roches

AUGUST 10, 2023

Some of the common back-of-house positions you may find include: Food and beverage manager Chef Sous chef Line cook Pastry chef Purchasing manager Housekeeping staff Facilities manager Maintenance technician Sales and marketing Finance and revenue management What skills are required for back-of-house roles? Hospitality is wonderfully varied.

Travel and Tourism 52

Travel and Tourism Front of House Back of House Hospitality Management 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels that cater to these consumers’ needs will win brand loyalty as we embrace the new normal and for the long term.”. Other locations are taking advantage of cloud-based housekeeping systems to manage cleanliness and ensure guidelines and requirements are followed.

POS Systems 52

POS Systems Concierge Sanitation Communication 52

Metasphere

AUGUST 27, 2022

A hotel chatbot serves as a modern-day equivalent of a concierge and is one of the newest innovations in hotel technology. Chatbots can perform various functions, including responding to various queries, handling room service and housekeeping orders, and digitalizing the check-in and check-out process.

Customer Service 52

Customer Service Communication Housekeeping Book 52

Les Roches

MARCH 23, 2023

More focus on hospitality: Hotels can offer more hospitality services, including food and drink options, concierge support, and more. These can include restaurants, bars, ballrooms, and additional services such as laundry or concierge assistance. Daily housekeeping : At hotels, guests can have their rooms cleaned daily.

Travel and Tourism 52

Travel and Tourism Concierge Pricing Catering 52

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Xotels

NOVEMBER 23, 2023

From front-of-house functions like guest reception and concierge services to back-of-house operations like finance, and marketing, every facet of a hotel’s functioning falls under the umbrella of hotel management. The front of the house encompasses guest-facing roles such as receptionists, servers, housekeepers, and concierge.

Housekeeping 40

Housekeeping Maintenance Article Concierge 40

Les Roches

JUNE 24, 2024

Unique hospitality careers you might never have heard of 24th June, 2024 In this article The hospitality industry is full of familiar roles such as hotel managers, concierges and restaurant staff. These directors develop comprehensive wellness programs that cater to the physical, mental and emotional needs of guests.

Workshop 52

Workshop Concierge Travel and Tourism Hospitality Management 52

Smart Brief Hospitality

NOVEMBER 20, 2020

Hotels that cater to these consumers’ needs will win brand loyalty as we embrace the new normal and for the long term.” Other locations are taking advantage of cloud-based housekeeping systems to manage cleanliness and ensure guidelines and requirements are followed.

POS Systems 40

POS Systems Concierge Sanitation Communication 40

SiteMinder

DECEMBER 7, 2023

Hotel tips come in many forms: hotel management tips, hospitality tips, housekeeping tips, financial tips, sales and marketing tips, and on-site bar and restaurant tips, to name but a few. The event caters to all, including hotel owners, general managers, and property executives.

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Blog Travel and Tourism Events Download 59

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 59

Book Pricing Marketing Events 59

Xotels Hotel Revenue Management

JULY 26, 2024

Practical Tips and Examples to Boost Your Bottom Line Train Your Staff: Your front desk staff and concierge are your frontline salespeople. Tip: Offer catering and A/V services to make it a one-stop shop for event planners. This could mean anything from streamlining your booking process to improving your housekeeping procedures.

Book 52

Book Pricing Marketing Events 52

Larry Mogelonsky

OCTOBER 25, 2023

Team members from several departments were brought together for brainstorming sessions to develop experiences that cater to different audiences – guests from out of town staying at our hotel, local guests, kids, adults and so on. How much extra work does it take housekeeping staff to maintain? What is the guest response?

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