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In today's digital world, your hotel's website is often the first thing potential guests see. It acts as your all-day, every-day salesperson, concierge, and booking agent. But here's the problem: many hotel websites don't do a good job of turning visitors into paying guests.
As the hospitality industry continues to evolve, staying ahead of emerging trends is essential for hotels aiming to attract and retain guests. Hotels invested heavily in contactless technology, enhancing guest convenience and safety. Hyper-Personalization Personalization will set hotels apart.
10 Game-Changing Hotel Trends to Prepare for in 2025 1. As technology advances, so does the modern guest’s expectation for a seamless, tech-driven hotel experience. From virtual concierges offering 24/7 support to mobile check-ins and dedicated hotel apps, these innovations are redefining convenience and personalisation.
Located in Old Town Key Wests historic Duval Street, the property, managed by Remington Hospitality, has undergone a transformative journey, transitioning from a Crowne Plaza in 2023 to an independent hotel during its $35-million renovation.
From the moment a guest walks through the doors until their departure, every aspect of their stay is carefully curated through the lenses of hotel operating systems and the adept oversight of a hotel operations manager. It handles guest reservations, check-in/check-out processes, and room assignments and provides concierge services.
NB: This is an article from Book4Time Subscribe to our weekly newsletter and stay up to date By leveraging unique strategies, hotels and resorts can maximize revenue across multiple touchpoints without resorting to discounting, which can damage brand reputation and reduce profits.
What is a digital concierge? A digital concierge is a virtual system that assists hotel guests by handling requests, providing recommendations, and facilitating communication with hotel staff. This not only enhances the guest experience but also reduces the workload for hotel staff by automating routine requests.
Follow along as we show you what experiential marketing is and explain how these campaigns draw in new visitors, retain loyal guests, and help your hotel stand out from the rest. The best experiential marketing events and campaigns offer value to guests that goes beyond typical amenities to help the hotel become a preferred brand.
Hotels play a fundamental role in delivering exceptional experiences to a wide spectrum of clients. Gaining insights into these types of guests can become a tool to empower hotels to offer personalized stays that leave enduring impressions. They seek streamlined processes, prompt services, and a serene workspace.
To succeed in hospitality, hotels must go beyond room bookings, tapping into ancillary services to drive growth amidst changing markets. With market dynamics constantly evolving, hotels must explore and innovate beyond traditional revenue streams. Ancillary services provide a more stable and diversified revenue for hotel.
To put it in simple words, ancillary revenue or additional revenue is like a bonus income that hotels can earn from things besides just renting rooms. NB: This is an article from eZee Absolute Curious about how you can tap into this for your hotel? Whether your hotel is big or small, fancy or cozy, this guide is your secret recipe.
Hold onto your room keys—2025 is the year hotels go high-tech! In this article, discover 12 game-changing tech tools transforming hotels into smart, guest-focused havens. That’s the magic of smart hotel tech ! It's as if you carry your hotel in your pocket! Ready to future-proof your property?
Thailand: New build hotel YOTEL Bangkok will be located in south Sukhumvit in the city’s cybertech district Cloud 11, and is set to open in 2025. The hotel will feature 250 rooms with YOTE’s robotic concierge, motorised SmartBed, and other fully integrated technologies.
Add-on services are a powerful strategy for increasing hotel revenue. The more they can do without leaving the hotel, the better. A competitive advantage Most guests enjoy the convenience of an all-in-one experience, making hotels with a wide range of add-on services more attractive and giving them a competitive advantage.
To limit their carbon emissions, corporates showed a preference to green travel options, thus escalating demand for eco-friendly hotels and sustainable travel solutions. Notably, an astounding 88% of business leaders stated they are inclined towards hotels explicitly about their sustainability efforts.
From service robots to software that enables hotels to run more efficiently, here are some of them. BlockBuster enables hoteliers to streamline workflows between revenue, sales and catering teams to deliver a seamless quote for group business at the right rate. Several tech companies introduced new products at HITEC 2024 in Charlotte.
“We’re honored to collaborate with Wellington Estates to bring the Destination by Hyatt brand to the Caribbean as we continue Hyatt’s commitment to growing its brands in key leisure markets and destinations that matter most to our guests and World of Hyatt members,” said David Kuperberg head of development, Dream Hotels, Hyatt.
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?
The hotel star rating system is a method around the world to give travelers insight into a hotel’s amenities, service level, and overall quality. This system can vary slightly from one country to the next but always provides a guide for determining the standards of a hotel. What Is the Hotel Star Rating System?
Among these innovations, contactless hotel services have rapidly emerged as a defining feature, altering the way guests experience their stays. Hotels can manage with fewer employees, translating to lower payroll costs, which is particularly beneficial in an industry where labour is a significant expense.
For Axel Hotels, hotel technology providers SiteMinder and Welcome Pickups have played a pivotal role in the group’s journey towards delivering exceptional hospitality services. Welcome Pickups is one such app, providing personalised guest transportation services to help hotels offer a premium guest experience.
In the competitive hospitality industry, integrating modern technology into hotel rooms has become a crucial strategy for attracting and satisfying tech-savvy travellers. Essential Tech Amenities in Modern Hotel Rooms High-Speed Internet In today’s digital age, high-speed internet is a non-negotiable necessity for hotel guests.
2023 has marked a transformative year for the hotel industry, with revenue management practices and trends evolving rapidly. The insights presented here offer a glimpse into the key drivers that are shaping the hotel industry’s financial landscape, setting the foundation for the next year’s advancements and shifts.
Customer interaction is critical in deciding the guest experience in the hotel industry. Below, we go over how to prevent typical communication missteps, give a brief overview of the communication options now accessible to hotels, and offer practical strategies to enhance guest communication at every level of the guest experience.
Virtual Reality (VR) allows you to explore hotels, museums, and cityscapes, helping you make informed decisions about where to stay and what to do. Here’s how you can leverage the latest tech to enhance your golden years of exploration. They’re a lifesaver when you’re navigating foreign cities without internet access.
What are the different types of hotel guests? Understanding the diverse types of hotel guests is crucial for hoteliers aiming to provide exceptional service and create memorable experiences. These individuals, often representing their organisations, are a vital segment in the hotel industry.
The Tawny Hotel in Staffordshire is set to launch Falcon Farmhouse in July – the second in a series of new luxury serviced rentals, ‘The Fledglings’ which sit a stone’s throw from the hotel on the Basford Estate. The new self-catered properties offer an alternative to the typical hotel experience.
Easyway , a generative AI technology provider for hospitality, has unveiled its completely automated guest communication platform, combining GPT-4 and the model that powers the generative AI program of ChatGPT, with its own proprietary AI solution to provide a 24/7 concierge for customers.
There are many different types of hotels. Most of us are familiar with the hotel classification system that ranges from one start to five stars, but there are other ways of classifying hotels. So, with that in mind, let’s take a look at all the different types of hotel properties and classifications. Table of contents.
One such innovation is the Hotel POS (Point of Sale) system, a robust solution that has revolutionized how you manage your services, transactions, and overall guest satisfaction. 👉At its core, a hotel POS system digitizes and automates many previously manual, paper-based, or disjointed processes.
Hotel occupancy in July was 69.9%, just 5.4% The new “bleisure” traveler is looking for more value-added amenities such as ample desk space, contiguous wi-fi to take meetings at the pool or bar, and concierge-assisted access to nearby entertainment. Read rest of the article at Hotel Executive. below the 2019 level.
Ever thought about how hotels can pocket some extra cash beyond just renting out rooms? ” It is when a hotel offers additional services or packages to enhance a guest’s stay. These supplementary offerings not only open the door to additional income for the hotel but also give guests that extra touch of luxury.
Georgian House Hotel, a family-run boutique hotel in London’s Pimlico, has announced the launch of a series of new city centre self-catered apartments in time for summer 2024.
In the past, the UK’s hotel industry has proved it can withstand adversity, having faced no shortage of challenges over the years — from economic meltdowns, World Wars, and most recently, a global pandemic. Investing in your team The hotel industry relies on a skilled and motivated workforce to deliver incredible service.
With sleep science reaching the mainstream over the past few years, numerous hotel brands have unveiled fancy new sleep programs in an arms race to win over travelers looking for accommodations that will help them get a full night’s rest while aboard. You have pillow concierge services where guests can sample different firmness levels.
Reports show that hotel room rates have risen by 54%, and since consumers now call the trends, the hospitality industry has to react and rise to these needs. To cater to this new ‘digital nomad’ audience, creating a dedicated working space is essential and will allow guests to be able to work during their stay.
As more people choose to travel with their pet companions, hotels have a unique opportunity to tap into this growing market. The growing trend of pet-friendly hotels The trend towards pet-friendly hotels is driven by several factors. In a competitive market, offering pet-friendly amenities can set a hotel apart from its rivals.
Germany: Serviced apartment brand Adina Apartment Hotels, owned and operated by TFE Hotels, has launched the MM:NT Berlin Lab to research guest stays and adapt future brands and experiences. A concierge web-based mobile app allows guests to check-in, check-out, access shared amenities and communicate with staff.
The term ‘guest’ conveys a sense of hospitality, emphasizing the warm and personal approach adopted when catering to their needs Customer service is a broader concept that applies when someone purchases goods or services from a business. We’ll also look at tangibles versus intangible elements, costs and returns.
The hotel, part of the Preferred Hotels and Resorts Legend Collection, emphasises luxury with traditional and unique London experiences. Preferred Hotels and Resorts boasts over 550 locations globally. Preferred Hotels and Resorts boasts over 550 locations globally. co-loan from OakNorth and ASK Partners for the project.
Independent hotels don’t always have the same resources that some of the branded hotels do when it comes to technology. This allows hoteliers to personalize information and recommendations and it opens a direct line of communication between the guest and hotel staff. Is an omni-channel tech approach important?
Gone are those days when a friendly concierge staff was the peak of personalized service. Artificial intelligence (AI) is seamlessly integrating into hospitality experiences, redefining our expectations – from chatbots providing instant customer support to predictive analytics optimizing hotel operations.
Reading Time: 2 minutes Thailand: Hotel and property developer Dusit International has signed an agreement with real estate company King Square Development Co., The upscale hotel, serviced apartment and luxury residential project is expected to open in 2026. Alongside the hotel, Dusit will manage the luxury KingsQuare Residence.
Whether you dream of welcoming guests at a five-star hotel, managing operations at a bustling restaurant or leading strategic initiatives for a hospitality consultancy, there are plenty of options. Come with us and explore the captivating world of hospitality careers in Dubai. From entry-level positions to executive leadership roles.
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